Jobs at NICE CXone
116,536 open positions
Specialist Technical Architect
Company: NICE
Location: Other US Location
Posted Aug 31, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. They also act as a key evangelist for the organization.As a Software Architect a Typical Day Might Include the Following:Work with product management team to define new architectural requirementsEnsure strong collaboration between other development teams, Product Management and Quality AssuranceSet the end-to-end technical direction for the team, including platform, technology, tools, and infrastructureCommunicate architecture in an effective and professional mannerDrive technical decisions, solve tough problems, and coordinate multiple project executionEnsure that the inContact Development coding quality standards and review processes are followed to ensure proper security and high availability standardsMonitoring the quality of code that is delivered through reviews and other processesFoster strong teamwork environment and create passion and energy within the teamBe an active participant in the development leadership team ensuring corporate successRepresents self and department with professionalism and competenceFollow the company Code of Ethics and inContact policies and procedures at all timesTo Land This Gig You'll Need:BS in Computer Science, or equivalent work experience12+ years of software development experienceExperience with developing large enterprise-scale application in AWSFull-stack experience with .Net and Angular, SQL/NoSQLStrong quality orientationExpertise in designing high scale systems having integrations with external systemsExperience in working on bot implementation or integrating with 3rd party botsWorking Knowledge of CI/CDExperience with micro-service designExperience architecting systems for performance and scalabilityExperience in product developmentExcellent problem-solving abilitiesExcellent decision-making skillsWorking Knowledge of design patternsWorking Knowledge of Agile development processesStrong communication skillsMust possess strong organizational and time management skillsBonus Experience:MS in Computer Science5+ years of technical leadershipExperience as a technical or team lead or equivalent experienceExperience with call centresExperience with Azure, ElasticSearchAbout NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. We’re ambitious. This position is ultimately responsible for the successful implementation of key deliverables to ensure that each release is designed with high availability, durability, serviceability and supportability in mind. NICE is proud to be an equal opportunity employer. We’re relentless. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.The Software Architect is responsible for providing technical leadership across development teams in one functional area. Constantly. And we make an impact.
Account Executive
Company: NICE
Location: Other US Location
Posted Aug 30, 2023
NICE, a global enterprise software company, is seeking an Account Executive for a hybrid role in France. The successful candidate will sell the company's CXone platform, the world's No. 1 cloud customer experience platform. NICE offers a variety of learning and growth opportunities, innovative AI-based solutions, and a supportive team environment. The role involves owning a defined territory in France, generating new customers in specific verticals, and managing the full sales cycle. The ideal candidate should have customer-facing direct sales experience in software and/or SaaS solutions, with a proven track record in multi-million-dollar sales targets. Experience in FS, BPO, Telco, Technology, or Wholesale Distribution is advantageous. NICE is committed to customer satisfaction, innovation, and working with people. The company has adopted a hybrid work model, requiring the candidate to work from home and travel as needed.
Specialist Automation Engineer
Company: NICE
Location: Other US Location
Posted Aug 31, 2023
NICE is a global software company that provides solutions for customer experiences, financial crime fighting, and public safety. They are known for their innovation in AI, cloud, and digital, and are an equal opportunity employer.
Senior APS Engineer
Company: NICE
Location: Other US Location
Posted Aug 31, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Job Description-The Engineer will be responsible for troubleshooting and resolution of all incidentsThe Engineer will be responsible for Incident management, problem management, and change managementSkills and experience required:Require 4-6 year’s experience in Technical Support in Telephony and VOIP Should have knowledge in CTI or Voice recording productsGood understanding of VOICE protocols like SIP, H.323Good working knowledge on any of the following: CISCO Unified contact center Enterprise (UCCE), CISCO Unified Communications Manager (CUCM), Avaya Aura Platform and Voice/Media Gateways.Should have worked in PBX/ACDGood knowledge of Windows operating systemShould have experience in installing, configuring, and supporting telephony, network, or server infrastructureShould have good troubleshooting and problem solving skillsShould be willing to work in 24/7 shifts and weekends as wellExperience in NICE products or NICE certified Engineers- NICE To Have Certifications that match up well: Cisco, Avaya, Nortel, Verint, Aspect- NICE To HaveITIL CertificationEducation:BE in computers science, electronics and telecommunications or equivalentAbout NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. We’re ambitious. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. We’re relentless. NICE is proud to be an equal opportunity employer. Constantly. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. At NICE, we don’t limit our challenges.
Market Researcher
Company: NICE Ltd
Location: Atlanta, GA
Posted Sep 06, 2023
NICE is offering an exciting opportunity for a Market Researcher to join ElevateAI's new 'AI as a Service' division. The ideal candidate will have 5+ years of experience in market research and competitive intelligence, with a focus on conducting in-depth market analysis, competitive intelligence research, and customer research studies. The role involves translating research findings into strategic recommendations and presenting them to key stakeholders. NICE, a global leader in customer experience and financial crime prevention software, is committed to fostering an inclusive work environment.
Specialist Software Engineer
Company: NICE
Location: Other US Location
Posted Sep 01, 2023
NICE is seeking a skilled and experienced Contact Center Developer with expertise in routing and Java programming. The role involves developing and maintaining contact center applications, designing and implementing robust and scalable routing solutions, and collaborating with cross-functional teams. The ideal candidate should have a BS or MS in Computer Science, 12+ years of software development experience, and extensive experience in .Net C#, ASP.Net, and REST API. Knowledge of AWS Cloud and Microservices is preferred. NICE is an equal opportunity employer offering extraordinary customer experiences and fighting financial crime.
Associate Cloud Operations Engineer
Company: NICE
Location: Other US Location
Posted Aug 30, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Associate Cloud Operations EngineerLocation: Taguig City, PhilippinesHybrid Work StructureMajor Functions/ResponsibilityActs as a service domain expert. Understands the behaviors and functions of all applications and DB services used in the application stack. Perform detailed analysis of issues within the production and pre-production environments. Ensures Operational Supportability standards are being adhered to during the development process; works with dev teams to fulfill those requirements. Assists the Technical Support and Operations (NOC) teams with customer escalations and operational issues, providing insight in advanced questions and solutions. Acts as a point of escalation for both teams for product-specific issues. Creates bug reports and application optimization recommendations for the Engineering teams. Responds to infrastructure escalations impacting the production environment. Root-cause complex problems and involve multiple stakeholders, network, hardware and software that relate to scaling and performance.Ensure proper monitoring, alerting, capacity planning and reporting in the production environment. Education Requirement:&8203;Bachelor’s degree in computer science, Business Information Systems or related field or equivalent work experience is required&8203;&8203;&8203;Experience Requirement:4+ years of experience in similar role&8203;An ideal candidate will have a combined skill set of technical aptitude, superior troubleshooting, and excellent communication/collaboration skills.Knowledge and proficiency with a variety of Ops and Automation toolsStrong troubleshooting skills with the ability to analyze data from multiple sources (logs, system, application)Great at writing scripts for automation Strong experience working in public cloud environments (AWS) and working knowledge of troubleshooting issues with AWS services.Basic to intermediate understanding of networking concepts (subnets, IP routing, ACLs)Capable of writing SQL queries and performing data analysis against various data sources (SQL, DynamoDB)Experience using application monitoring systems (BMC, CloudWatch)Strong people/communication skills that allow App Ops engineers to interact with in person and remote teams. History of documenting complex systems (network diagrams, bug reports, application specifications) Experience Preferred:&8203;AWS, Azure Experience working with call centers and call centers infrastructureExperience working with international customer baseWorks closely with Engineering, QA, DevOps, and Network Operations teams. About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. We’re ambitious. We’re relentless. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NICE is proud to be an equal opportunity employer. Constantly. And we make an impact. At NICE, we don’t limit our challenges. Our NICErs bring their A game and spend each day turning it into an A+.
Senior Cloud Systems Administrator
Company: NICE
Location: Dallas-Fort Worth, TX
Posted Aug 30, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. A Senior Systems Administrator would be expected to mentor other team members and help build out infrastructure operational related documentation.Major Functions/ResponsibilityMaintain, monitor, and support a production infrastructure environment.Works on one or more base work initiatives.Supports multiple systems or applications of medium to high complexity.Diagnoses and resolves complex hardware, software, and connectivity problems.Follows defined procedures to monitor systems and resolve issues.May participate in planning short term efforts.Reviews performance reports for infrastructure elements.Implements remediation required by audits/assessments, and documents as necessary.Analyzes and reports on operational metrics to understand performance and ensure success in process improvements.May participate in contributing to process and automation improvements by working with appropriate resources.Performs routine maintenance tasks for infrastructure systems such as backups, patching, firmware updates, etc.Maintain lab and production storage systems.Manage Mail, DNS, FTP, IIS, and Application environmentsSet up and maintain server system and file securityCross-train and share knowledge with teamMonitor and optimize performance of infrastructure elements.Maintain documentation of servers and networking equipment.Work with vendors to troubleshoot problems and evaluate new products.Participate in the On-Call rotation.Follow the company Code of Ethics and CXone policies and procedures at all times.Communicates events to stakeholders, teams, and leadership.Education Requirement:Bachelor’s degree in Computer Science, Business Information Systems, or related field or equivalent work experience requiredExperience Requirement:Advanced Troubleshooting Skills4+ years working in a large production infrastructure4+ years in Windows Server Administration4+ years configuring server hardware and OSExcellent knowledge of Windows Domains, Active Directory, DNS, Mail, DNSExperience managing enterprise storage solutionsExperience working with Management Systems and SNMPExperience working in a PCI 1 / FedRAMP compliant environmentExperience managing VMware environmentExperience Preferred:Experience managing HP branded servers and SANLinux administrationExperience monitoring and maintaining AWS environments.Experience monitoring and maintaining Azure environments.Experience working with PowerShell and other scripting languagesAbout NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. This includes monitoring the operating environments; responding to incidents, problems, and providing assistance to other teams as necessary. Senior Systems Administrators maintain Server Operating Systems, Storage, Cloud environments as well as related utilities and hardware. The ideal candidate would have good communication skills and must be able to work collaboratively with other technical colleagues. Since this is a senior role, there is an expectation that this candidate can work independently and be a self-starter. They will maintain and contribute to the ongoing reliability, performance and support of the infrastructure. We’re ambitious. NICE is proud to be an equal opportunity employer. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Primary PurposeIndividuals within the Senior System Administrator role are responsible for the operations of secure and highly available computing platforms, servers, and networks.
Senior Technical Support Engineer -# 2039 (VOIP /Recording/ Support)
Company: NICE
Location: Other US Location
Posted Sep 01, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Network Devices – NICs, Switches, Routers, MPLS Troubleshooting – Sniffers and various other Network Testing and Analysis toolsTelephony Experience- PBX, Switch and ACD Vendors - Avaya, Cisco, Genesys, Nortel, Aspect, Alcatel etc. VoIP Experience – Avaya, Cisco, NortelWindowsServer Configuration – IIS, Microsoft Security – Active Directory, Security Policies, Hardening, EncryptionOther Required Skills:Excellent verbal and written communication skillsGood communication and presentation.Strong troubleshooting and problem-solving skillsAbility to prioritize and execute tasks in a high-pressure environmentSelf-motivated and directed, with keen attention to detailsTeam Player - ability to work well in a team-oriented, collaborative environmentCan handle stressful situations well.About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. We’re ambitious. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Job Description-Responsibilities:Interfacing with various R&D groups, Customer Support teams, Business Partners and Customers globally to address CSS Recording and Compliance application related product issues and resolve high-level issues.Maintain quality and on-going internal and external communication throughout your analysisProvide the highest level of support.Prioritize daily tasks and manage critical issues and situations.Contribute to the Knowledge Base, document troubleshooting and problem resolution steps and participate in Educating/Mentoring other Advanced Support engineers.Initiate and performing changes on production systems and proactively escalate any issues that cannot be resolved within the established timeframes.Act as a subject matter expert (SME) for the other support engineers in projects for new releases and service packs of the CSS products Technical requirements:At least 5-8 years of technical experience within the industry and/or proven customer support experience Globally, preferably within Financial Institutes (Trading environments)Good working knowledge of: Windows Operating Systems, TCP/IP, Linux, Wireshark, EMC, MySQL and MS SQL Server Databases.Experience with Advanced Solutions – Recording/Telephony IntegrationsNetwork Principles– 7 Layer OSI Model, TCP, UDP . We’re relentless. NICE is proud to be an equal opportunity employer. Constantly. And we make an impact.
Market Researcher
Company: NICE Ltd
Location: Salt Lake City, UT
Posted Sep 06, 2023
NICE is offering an exciting opportunity for a Market Researcher to join ElevateAI's new 'AI as a Service' division. The ideal candidate will have 5+ years of experience in market research and competitive intelligence, with a focus on conducting in-depth market analysis, competitive intelligence research, and customer research studies. The role involves translating research findings into strategic recommendations and presenting them to key stakeholders. NICE, a global leader in customer experience and financial crime prevention software, is committed to fostering an inclusive work environment.
Specialist Software Engineer - Angular UI
Company: NICE
Location: Other US Location
Posted Aug 30, 2023
NICE is a global company that offers software solutions for customer experiences, fighting financial crime, and ensuring public safety. They are looking for a Software Engineer with experience in Angular, HTML5, CSS, JavaScript, TypeScript, and AWS/Azure cloud technologies. The role involves working in an agile team, mentoring junior staff, and proposing architectural solutions. NICE is an equal opportunity employer with a focus on innovation, AI, cloud, and digital technologies.
Senior Technical Support Engineer -# 2200 ( Application Support / SQL/ Linux /Unix )
Company: NICE
Location: Other US Location
Posted Sep 01, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. English is used on a daily basisStrong troubleshooting and problem-solving skillsAbility to prioritize and execute tasks in a high-pressure environmentSelf-motivated and directed, with keen attention to detailsTeam Player - ability to work well in a team-oriented, collaborative environmentCan handle stressful situations well. EducationUniversity education or similar level obtained by work experience in Computer Science/ E&TC/MCA or BCA.About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. We’re ambitious. Highly personalized tools empower frontline agents, back-office staff, supervisors and managers to efficiently meet performance goals.The result NPM ensures that your organization consistently achieves better staff performance, higher CSAT scores, and greater employee retention.Responsibilities:As L2 and L3, collaborate with NPM R&D, Customer Success teams, Business Partners and Global Customer to address NICE Performance Manager On-Prem & Cloud application related product issues.Maintain quality internal and external communication throughout your analysisProvide the highest-level expertise and support to minimize R&D escalations.Prioritize daily tasks, manage critical issues, and ensure detailed and well-articulated RCAs to our customers.Contribute to the Knowledge Base, document troubleshooting and problem resolution steps and participate in Educating/Mentoring other support engineers.Initiate and perform changes on production systems and proactively escalate any issues that cannot be resolved within the established timeframes.Involved as the subject matter expert (SME) for the other support engineers in projects for new releases and service packs of NPM application for both On Prem as well as Cloud Technical requirements:Should have an expert level Linux/Unix exposure on different flavor of Servers.Should have good DB knowledge, Oracle/MSSQL.Working knowledge of administrating UNIX, Linux or Windows servers.Experience of supporting Web based applicationsIn-depth, hands-on knowledge of and experience with enterprise applications both on premise and cloud deploymentTechnical experience within the industry and/or proven customer support experience Globally, preferably within Financial Institutes (Trading environments)Familiarity with standard application security compliance best practices.Good working knowledge (Certificates are very welcome) of: Windows Operating Systems, TCP/IP, Linux, Wireshark, EMC, MySQL and MS SQL Server Databases, Microsoft OfficeExperience with Networking and IP/SIP communication analysisStrong Telephony background would be an extra perk to have.Familiarity with standard application security compliance best practices.Knowledge on AWS is a plus.Knowledge on ETL process is a plus.Good IT skills in troubleshooting and ownership from begin to end.Other Required Skills:Excellent verbal and written communication skillsGood communication and presentation skills in English. We’re relentless. NICE is proud to be an equal opportunity employer. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Job Description-NICE Performance Management propels the long-term success for organizations by comprehensively improving workforce optimization and customer satisfaction. Constantly. And we make an impact.