Jobs at NICE Ltd
209,146 open positions
Director of Support
Company: NICE Ltd
Location: Atlanta, GA
Posted Aug 16, 2023
NICE Actimize is a subsidiary of NICE Systems that offers innovative solutions and a challenging work environment. The America Director of Customer Support role involves managing a group of engineers, supporting the entire Product Portfolio, and building strong customer relationships. The ideal candidate should have a degree in Computer Science or related field, significant experience in support group management and outbound/customer exposure roles, and excellent leadership and communication skills.
Senior Financial Analyst
Company: NICE
Location: Other US Location
Posted Aug 16, 2023
NICE is seeking a Senior Financial Analyst with a minimum of 5 years of relevant experience. The role involves financial planning and budgeting, reporting and analysis, special projects, modeling, data analysis, and presenting to senior management. The ideal candidate should have advanced knowledge of Excel, financial analysis and modeling, and the ability to work under pressure. Bonus experience includes intermediate skills in MS Office applications, knowledge of billing systems, and experience with Power BI, BizDoc, and Oracle. NICE is an equal opportunity employer offering extraordinary customer experiences, fighting financial crime, and ensuring public safety.
Video Production
Company: Kendake LTD
Location: Worldwide
Posted Aug 15, 2023
The job posting is seeking a remote, freelance video producer with strong skills in video production, editing, and post-production to create high-quality video content for a product offering and behind-the-scenes processes. The ideal candidate should be able to meet deadlines, collaborate with the team, and stay current with industry trends.
Tactical Weapons Chesapeake, VA/ AT Leadership Inst I
Company: Armada Ltd
Location: Hampton Roads, VA
Posted Aug 15, 2023
The text describes a full-time position as a Tactical Weapons/AT Leadership Instructor I in Chesapeake, VA. The instructor is expected to maintain high personal standards of technical knowledge and deliver classroom training in support of the Navy's Antiterrorism Program. The position requires knowledge of Navy and military terminology, basic and advanced training techniques, and computer technology applications. The instructor must possess a minimum of a military service equivalent or have attended the Navy Instructor Training Course (NITC). Relocation is not available for this job.
Senior Software Developer
Company: NICE
Location: Other US Location
Posted Aug 18, 2023
NICE is seeking a Software Engineer (Java) for their location in Pune, India. The role involves designing software features, implementing them, planning and performing testing, conducting code reviews, and developing innovative ideas to address complex issues. The candidate should have 3+ years of experience in the software industry, with skills in JavaScript, HTML5, CSS3, RWD, ReactJS, and experience with continuous integration and delivery practices. Familiarity with testing tools/frameworks, web performance/security vulnerabilities, and public cloud platforms is a plus.
Incident Manager - Technical Support
Company: NICE
Location: Other US Location
Posted Aug 15, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Specific technologies include but are not limited to: ACD/IVR, Workforce Management, Screen Recording, Analytics, Quality Management, Reporting, Outbound Dialer, etc.Excellent technical, analytical and problem-solving skills for diverse issues in high-pressure, complex, multi-platform/system/vendor environmentsExcellent professional, written and verbal communications skills with the ability to capture all details in written form fluidly during conversations.Ability to communicate effectively across all company teams such as Product Management, Research and Development, Quality Assurance, Professional Services and Executive/Senior Management teams to resolve technical issuesDemonstrated ability to work independently as part of a larger teamAbility to excel in a fast-paced, agile environment with assertiveness, critical thinking and strong problem-solving skillsAbility to adapt quickly to change, think on your feet, communicate positively and work proactivelyAbout NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. MCP, MCSA certifications preferred&8203;5+ years' work experience in a technical support capacity supporting Internet Service Providers, networks, and/or Business Software - experience providing IT Incident and Problem Management services supporting Service Desk, IT Operations and Engineering, and Data Centers preferred.Minimum of six years of experience working with and advanced knowledge in at least one of these technologies: Contact Center Software, Telecommunications, Computer Networking, Programming and Integrations. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. These processes will be applied to help in such areas as effective incident reporting, management and escalation.Contributes to evolving and maturing the incident management process so it integrates with other processes, problem management, change management, and tools.May need to facilitate regular meeting with customers, the business and incident management stakeholders to prioritize and resolve important incident related issues.Leverage incident management best practices and process frameworks, such as, ITIL methodology, to drive continual process improvement.Able to maintain composed in high-pressure situations&8203; To Land This Gig You'll Need:Bachelor's Degree in Business Information Systems or related field or equivalent work experience required. In this position, the Incident Response Manager is the single internal point of contact within a specified region for the Technical Support provision of the incident management process. The Support Leadership team is looking for an Incident Response Manager who can effectively communicate, organize, and coordinate individuals from different organizations during urgent and at times complex outages. The Incident Manager will represent customers and the support organization during high-impact events.&8203; As an Incident Response Manager, Technical Support, a Typical Day Might Include the Following:Ability to lead technical resources during a period of high stress due to a critical incident to ensure the timely resolution of incidents and problems within Production environments.Act as an escalation point for various support teams, the customer and external parties for issues to drive incident resolution. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Incident Manager - Technical SupportLocation: Taguig City, ManilaWe are currently seeking an Incident Response Manager that is ready for a challenging, rewarding, and long-term engagement in a new exciting global team. We’re ambitious. Lead calls between internal teams, business and stakeholders to communicate status of the recovery effort and confirm service restoration throughout the incident life cycle ensuring service delivery and SLA compliance.Participate and represent Technical support team in Incident Management calls affecting single or multi-customers.Communicates impact to NOC, Engineering, Operations and R&D Resources as neededAssesses impact and progress during major and minor incidents that affect single or multi-tenant to ensure escalation is timely and appropriate.Engages Tech Support Management team to ensure proper staffing is available to handle surge of calls or cases particularly during events.Engages Technical Support resources in gathering customer feedback, diagnostic information, and logs to fast track resolution of incidents.Keeping detailed logs of incidents and keep updated information in incident management log for documentation and future use to drive improvements.Provides accurate and timely communications on impact to the appropriate distribution lists and senior management.Plan for possible impact to customers and ensure Tech Support is prepared to staff to handle volume of calls on scheduled and unscheduled system maintenance including events.Develop policies and procedure by which technical support team will operate. NICE is proud to be an equal opportunity employer.
Specialist Program Manager
Company: NICE
Location: Other US Location
Posted Aug 17, 2023
NICE Actimize, a market leader in financial crime risk and compliance, is seeking a Middle Management level Specialist Program Manager. The role involves leading the Actimize Watch RnD leadership, managing program projects, overseeing risks and issues, and coordinating new capabilities for effective change. The ideal candidate should have a BE/B.Tech degree, practical experience, high level English skills, and proven experience in program management for over 12 years. They should also have experience in Agile/SCRUM/Agile SAFe software development methodology, AWS/Azure/GCP knowledge, and strong problem-solving skills. NICE Ltd., a global company with over 8,500 employees, offers extraordinary customer experiences, fights financial crime, and ensures public safety.
Account Executive SLED
Company: NICE
Location: Remote
Posted Aug 16, 2023
The text describes a challenging and rewarding role as a SLED Account Executive for NICE, a company that specializes in software products for customer experiences, financial crime prevention, and public safety. The role requires a proven track record of quota overachievement, strong sales skills, and the ability to sell to senior leadership. The position is contingent upon the candidate being a U.S. citizen and able to work on U.S. soil.
Project Manager, Actimize
Company: NICE
Location: Other US Location
Posted Aug 16, 2023
NICE Ltd. is a leading provider of software solutions for organizations to improve customer experience, ensure compliance, fight financial crime, and safeguard people and assets. They have three principal areas of activity: Perfecting Customer Experience, Powering Public Safety, and Financial Crime Prevention & Compliance. They are seeking a Project Manager with experience in implementing enterprise applications within the financial industry.
Senior Deployment Engineer
Company: NICE Ltd
Location: Dallas-Fort Worth, TX
Posted Aug 16, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Additionally, the DE has excellent troubleshooting abilities, can learn new concepts and technologies rapidly, is self motivated, and possesses excellent communications skills, both written and verbal. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. A background in SQL administration and some level of software development and architecture is required, in addition to a strong working foundation in a myriad of fundamental technologies including server administration, IT infrastructure, networking, network security, domain user provisioning, and TCP/UDP communications.Position RequirementsPossess a Bachelor of Science in Computer Science, Information Technology, Information Systems, or a similar.5-10 years experience in enterprise systems administration and technology and software development experience will be considered in lieu of a degree.Strong working knowledge of each of the following:Networking principles & troubleshootingDNS / DHCPSSL certificate administrationSSO/SAML configuration/troubleshooting.Understanding of network encryption protocolsODBCElasticsearchWindows Server administrationIIS 7.0 or higher administrationNTFS / UNC security principlesXML/CSSScripting (Powershell is preferred, but proficiency in another scripting language is acceptable)SQL Server Administration to include:User / Login provisioning and troubleshootingCreating maintenance jobsDatabase backup and restoreAbility to write queries, updates, deletes, select statements, and utilize temp tablesAbility to understand existing SQL scripts and diagnose issuesSQL ProfilerSQL: Activity MonitorSQL Resource ManagementUnderstand the difference between relational and dimensional databaseETL conceptsDatabase maintenance tasksAuthentication MethodsExcellent analytical and troubleshooting skills required“Can Do” positive approachSolution oriented personalityExcellent written and verbal communications skillsExperience working in customer-facing situationsExperience deploying enterprise class software that utilizes a variety of technologies is desirableCandidate needs to be self-motivated, able to work alone and with a team, and be able to think creatively.Flexible working schedule requiredWeekend work required, usually no more than 50% of the timeOccasional international travel may be required.About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.The Nexidia Deployment Engineer is responsible for planning, documenting, and deploying Nexidia’s software suite into hosted and on premise environments. We’re ambitious. We’re relentless. NICE is proud to be an equal opportunity employer. Constantly. And we make an impact.
Sales Development Representative
Company: NICE
Location: Salt Lake City, UT
Posted Aug 15, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. This job description does not constitute a written or implied contract of employment.Required Education, Experience, and Specific Job-Related SkillsEducation Requirement:Bachelor’s Degree in Marketing, Business Management, Communications or similar field or equivalent work experience required.Experience Requirements:1 year software or telecommunications sales experience required with demonstrated success in a quota-bearing environment.6+ months lead generation, sales development, or equivalent experience.Excellent targeted questioning skills.Superior verbal communication skills and confidence in interacting with senior level executives.Self-discipline and responsible time management.Full-cycle sales process knowledge.Advanced computer usage skills including prior usage of a CRM tool.Ability to present NICE CX products when necessary.About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. SDR utilize professional sales skills to investigate prospective clients’ company structure, industry positioning, and any other relevant information. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. We’re ambitious. NICE is proud to be an equal opportunity employer. We’re relentless. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Primary PurposeThe NICE CX Sales Development Representative (SDR) is responsible for generating new business opportunities. Constantly. This information is used to penetrate the company with the intent of securing an opportunity to pass to the sales team.Financial Responsibilities:Meet or exceed sales quotas as determined by management.Provide qualified lead to sales thereby increasing the Company’s revenue.Major Functions/Responsibilities:Generate new business opportunities through lead follow-up and prospecting of potential customers in the assigned territory.Make calls from provided customer lists as well as maximizing efforts from inbound opportunities.Participate in other lead generation campaigns as defined by management.Effectively and efficiently log leads and sales interactions in the NICE CX contact management software tools.Meet or exceed Lead Development quotas as defined by management.Maintain comprehensive knowledge of current and future NICE CX products and services offered.Interact as necessary with assigned territory sales team.Act as mentor and assist sales leadership as necessary for new Sales Developers.Attend meetings and trainings as required.Follow the company Code of Ethics and NICE CX policies and procedures at all times.Communicate in an effective and professional way with customers in and outside of NICE CX. This job description is not intended to be all-inclusive, and employee will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.This organization reserves the right to revise or change job duties as the need arises.
SMB Account Executive, Actimize
Company: NICE Ltd
Location: Other US Location
Posted Aug 18, 2023
NICE is looking for a motivated SMB Sales Executive to join their sales team. The role involves developing new leads, communicating with prospects, understanding their needs, and ensuring a smooth sales process to meet or exceed sales targets. NICE is an equal opportunity employer offering a competitive base salary, bonus, and full benefits package.