Jobs at Origami Risk
315,025 open positions
Support Manager
Company: Fusion Risk Management
Location: Remote
Posted Nov 25, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin. Responsibilities Ensure efficient management of the support case queue and individual cases, in order to provide clients with effortless engagements with Fusion's support team Coach team to ensure they are guiding clients to leverage available Fusion resources (e.g., Fusion Central, Training, Support, Community Exchanges, product spotlights, etc.) A successful candidate helps raise the knowledge level and professionalism of the team, ensures metrics are accurate, collaborates with each team member to accomplish their individual professional development goals, identifies and acts on processes needing improvement, and celebrates team wins. Identify risks to client satisfaction When necessary, escalate issues to the appropriate management team member proactively to ensure full resolution Provide continual evaluation of processes and procedures through the management of a suite of reporting metrics to identify trends and opportunities to improve operations, efficiency, and service to both internal and external clients Collaborate cross-functionally within Fusion to communicate trends and solve areas for process improvement Guide and coach support analysts in their professional development Assess the skills and capabilities of each team member through weekly check-ins and semi-annual performance reviews Lead the interview process for new team members Facilitate strategic support team initiatives Coordinate training as needed with Fusion Management Knowledge, Skills, and Abilities Bachelor's degree or higher preferred 3-5 years of relevant experience as defined by the responsibilities listed above Demonstrated experience in leading enterprise-level engagements Professional written and verbal communication skills Customer support oriented Previous experience leading teams is desired Ability to be a self-starter, working independently and as part of a team Fusion Risk Management, Inc. is an Equal Opportunity Employer. This role provides professional development support and guidance for all team members, organizes and prioritizes work assignments, ensures team members are getting the technical support they need from the Support Team Lead or Technical Architecture teams, develops and updates processes, and manages client escalations. Nothing in this job posting should be construed as an offer or guarantee of employment. This role is responsible for driving client adoption and satisfaction by ensuring the support team promptly and accurately responds to client support requests and provides guidance on features to increase client enablement. The Role The Manager, Support Team is responsible for ensuring the success of Fusion's client support process.
Business Systems Analyst
Company: Origami Risk
Location: Chicago, IL
Posted Dec 22, 2023
The job posting is for a Business Systems Analyst position at Origami Risk, a company that provides integrated SaaS solutions for the risk and insurance industry. The role involves contributing to successful project implementations, providing client support, and working with a team to deliver technology solutions. The company offers competitive benefits, a bonus, and a 401(k) with company match.
Principal Customer Success Manager
Company: Fusion Risk Management
Location: Remote
Posted Dec 16, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, pregnancy, military service or discharge status, genetic information, sex, sexual orientation, gender identity, or national origin. Key responsibilities of this role: Customer Journey Build and maintain strong relationships with key stakeholders and decision-makers within assigned accounts Understand customer goals, priorities, challenges, and pain points to effectively position Fusion's products to achieve overall account growth Drive customer adoption, retention, and expansion by proactively identifying upsell and cross-sell opportunities Manage customer health and drive action plans to bring dissatisfied clients back to a level of high satisfaction Serve as the voice of the customer to provide feedback and insights to internal teams for product enhancement and innovation Conduct regular business reviews with customers to assess satisfaction, identify areas for improvement, and measure success against defined key performance indicators Thought Leadership Stay current on industry trends, best practices, and the competitive landscape to provide appropriate guidance and input to customer strategy and priorities Author and contribute to blogs, white papers, and articles Participate in industry and customer events through speaking engagements and facilitation of panel discussions Milestones for the First Six Months In one month, you will: Analyze metrics and trends to identify top five accounts with growth potential and establish plans to add value with upsell and cross-sell opportunities Review customer health scores to identify potential at-risk accounts and drive mitigation plans to ensure retention In three months, you will: Determine likelihood of growth for all assigned accounts and develop action plans for expansion and adoption, focused on those accounts with the highest potential Demonstrate a deep understanding of the customers' business objectives and desired outcomes with documented success plans for assigned accounts with medium or higher growth potential In six months, you will: Conduct business reviews with key customers to assess satisfaction and lead initiatives to address any challenges Contribute industry expertise to at least one customer event by leading a session, participating in a roundtable discussion, or otherwise establishing yourself as a thought leader in a field relevant to Fusion's solutions Knowledge, Skills, and Abilities Results-oriented mindset with a strong sense of ownership and accountability Tenacious spirit with a positive, customer-centric focus Excellent verbal/written communication, organizational, and presentation skills with the ability to effectively engage and influence stakeholders at all levels of an organization Proven track record of successfully managing enterprise-level customer accounts and delivering results Well-developed analytical and problem-solving abilities to identify customer needs and drive appropriate solutions Curious nature with a passion for continual learning and quickly building product knowledge Willingness to travel up to 25% of the time Qualifications (Education and Certifications) Bachelor's degree in business, marketing, or a related field or 10+ years of equivalent experience; Master's degree preferred At least one of the following certificates is required: Disaster Recovery Institute (DRI): ABCP (Associate Business Continuity Professional) CBCP (Certified Business Continuity Professional) Business Continuity Institute (BCI): CBCI (Certificate of the Business Continuity Institute) 7+ years of demonstrated success in a Customer Success or Account Management role, preferably with a SaaS company Salesforce or Gainsight experience is a plus Disclaimers This position may be performed remotely anywhere within the United States except for the states of New York, California, and Colorado. Fusion is an Equal Opportunity Employer. Nothing in this job posting should be construed as an offer or guarantee of employment. The Role The Principal Customer Success Manager (CSM) is responsible for ensuring overall client relationship health and satisfaction for key enterprise customers by driving user adoption, providing thought leadership related to the industry and Fusion's solutions to encourage expansion, and resolving issues and escalations to ensure retention. The CSM is also a key contributor to contract renewals and cross-sell/upsell opportunities by conducting strategic planning and roadmapping of priorities to identify the customers' key drivers for success.
Join Our Talent Community
Company: HNI Risk Services
Location: Milwaukee, WI
Posted Dec 17, 2023
We call our insurance sales professionals Relationship Managers. Oh, and you must hear about our perks – they rock! You’ll get a better sense about us and how you might fit in. Instead of pedaling insurance, benefits, and advisory services, our Relationship Managers work with growing companies to help them take ownership of their risk, stand out as a great place to work, and live up to their true potential. We believe in growing our own talent and can share our career paths. Our Account Executives are the driving force behind retaining clients, rounding out our services, and obtaining referrals. They are a key player in helping us: form unbreakable relationships, grow our business, reduce our clients’ insurance dependency and boost their performance. Simply upload your resume or express interest with your LinkedIn account – whatever is easiest for you. Let’s not wait until our next opening to get to know each other – join today! Learn about our collaborative and open culture and why our turnover is lower than the industry.
Senior Director of Customer Success
Company: Fusion Risk Management
Location: Remote
Posted Dec 06, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, pregnancy, military service or discharge status, genetic information, sex, sexual orientation, gender identity, or national origin. Key responsibilities of this role: Leadership and Team Management Lead and mentor a team of Customer Success Managers, providing guidance and support to ensure their individual and collective success Set clear objectives and performance expectations for the team, fostering a culture of accountability and continual learning Develop and maintain proactive cross-functional partnerships with Account Management, Product Management, Product Marketing, Professional Services, Engineering, and Support to ensure a holistic approach to customer success Customer Success Strategy Develop and execute the customer success strategy to drive adoption, account growth, and retention Collaborate with Account Management on account plans and what to address in what priority for highest impact Standardize and implement processes, best practices, and playbooks to ensure consistent delivery of customer experience Identify and monitor customer success KPIs, striving to exceed targets Monitor customer health and take proactive measures to address any potential issues Drive successful resolution of escalations from direct reports, colleagues, and/or clients Engage in continuing education to stay current on industry trends, best practices, and emerging technologies Identify and take action on opportunities for continuous improvement of the program Customer Advocacy Maintain a working knowledge of all Fusion-supported products and technologies Capture and provide "voice of the customer" feedback, perceptions, and suggestions around new and incremental product features to Product Management Collaborate with Marketing to develop customer success stories, testimonials, and case studies Milestones for the First Six Months In one month, you'll: Get to know and assess current individual contributor talent on your team Meet with leadership colleagues in these areas: Account Management, Professional Services, Support, Product, Solution Engineering, and Marketing Align Customer Success objectives with Account Management goals Familiarize yourself with Fusion's customer success strategy, processes, and tools In three months, you'll: Drive team engagement and execution against KPIs and goals Manage all client escalations to successful resolution Gain an understanding of the Fusion Framework, Customer Journey, and product strategy Suggest and implement updates/additions to the overall customer success strategy In six months, you'll: Understand any gaps in current customer success processes and proactively drive strategies to address them Drive changes to customer success program to incorporate overall Fusion strategy and product direction Attend at least one Fusion event (RUG, Compass, etc.) Knowledge, Skills, and Abilities Exceptional leadership and management skills with a track record of building and developing high-performing customer-facing teams Experience successfully expanding a portfolio of customers Excellent verbal/written communication and organizational skills Strong bias to action Solid executive presence with demonstrated experience presenting to C-suite or senior executive stakeholders Strategic thinker with the ability to drive customer success initiatives and achieve business goals Analytical mindset with the ability to leverage data and metrics to identify, trends, insights, and improvement opportunities Ability to work well independently and in a team environment Positive, customer-centric attitude Curious nature with a passion for continual learning and building product knowledge Ability to simultaneously manage numerous workstreams and adhere to deadlines Experience managing escalations with well-developed problem-solving skills with ability to drive execution of potential solutions Ability to make sound decisions based on customer needs and product knowledge Willingness to travel up to 25% of the time Qualifications (Education and Certifications) Bachelor's degree in Business, Marketing, or a related field; Master's degree preferred Proven experience (9+ years) leading teams in a customer relationship role, preferably with a SaaS or technology company Disclaimers This position may be performed remotely anywhere within the United States except for the states of New York, California, and Colorado. Fusion is an Equal Opportunity Employer. The successful candidate is a strategic thinker, a strong leader, and possesses exceptional client relationship management skills that can scale the team to meet growing business needs. The Role The Senior Director of Customer Success is responsible for leading a team of Customer Success Managers (CSMs) to drive client adoption, retention, account growth, and overall satisfaction. Nothing in this job posting should be construed as an offer or guarantee of employment. This individual will collaborate across departments to ensure a company-wide client feedback loop and collaborate with our Account Management counterparts to accelerate account expansions and renewals.
Implementation Manager
Company: TEAM Risk Management Strategies
Location: San Diego, CA
Posted Nov 22, 2023
Fun: We take our work very seriously, but not ourselves. For team members based in the San Diego office, we provide daily catered meals, weekly massages, an onsite fitness center, a fully stocked pantry, happy hours, free parking, and much more. Our Mission: To provide expert employment solutions, compassionate service, and creative partnership to the people we serve. Founded in 2003, we provide payroll, outsourced human resources, and risk management solutions, enabling individuals to choose and effectively manage their own in-home service providers. Benefits Benefits: Company-sponsored medical, dental, and vision plan for employees and their dependents, 401(k) participation and match after 3 months of continuous service, wellness program, learning development program, life insurance, long-term disability coverage, charitable contribution matching, volunteer time off, and employee assistance program. Possesses proficient knowledge in MS Office applications such as Word, Excel, Outlook, and Powerpoint. We're proud of our 93% client NPS, 15% organic revenue CAGR, and 99% revenue retention. We like to win, but we also have fun doing it: we have a close-knit family culture and keep things light with our regular team celebrations, pranks, and costume contests. Keen ability to think critically, problem-solve creatively, and guide decisions in a consultative, client-centric manner. In addition to accrued vacation time and sick time, TEAM recognizes 12 paid federal holidays.
Insurance Business Analyst
Company: Origami Risk
Location: Remote
Posted Dec 22, 2023
Origami Risk is seeking an Insurance Business Analyst/Functional Consultant with 3+ years of experience in software implementation delivery teams and 3+ years in the P&C insurance industry. The role involves leading requirement elicitation and documentation, partnering with Solution Architects and Technical Consultants, and owning requirements throughout the implementation delivery lifecycle. The position offers a base pay between $92,000 and $115,000, along with benefits and opportunities for bonuses. Origami Risk is an equal opportunity employer committed to diversity and inclusivity.
Insurance Account Manager
Company: HNI Risk Services
Location: Milwaukee, WI
Posted Dec 05, 2023
Duties and Responsibilities: Works closely with the service team, Relationship Managers, and others on all aspects of client service, marketing, and renewals while following workflow procedures and best practices Growing client loyalty by building positive relationships and providing high levels of advocacy, world-class service, and professional communication, and being recognized by clients as a trusted advisor Leverages insurance knowledge and communication skills to explain and educate clients on policy coverage, changes, exclusions, insurance coverage needs, etc. Proactively manages renewal process and new business;Analyzes risk, coverage, program structure, identifying any gaps, and recommends options Collaborates with the service team and Relationship Manager on the marketing, negotiation, and placement of accounts Analyze quotes from underwriters, evaluate and prepare comparison of options and policy proposals, and present proposals as needed Work collaboratively with service team and others to order changes to current polices, issue certificates, endorsements and id cards, report losses, assist with billing questions/issues and other client services needs Assists Relationship Manager and Account Executive with services commitments and deliverables Become proficient with documentation of client files and updating client policies within the agency management system Qualified candidates will have: 3+ years of commercial insurance agency/brokerage experience as a CSR or Account Manager An active Property and Casualty license Knowledgeable in Commercial Lines - P&C High School Diploma required or equivalent (GED); advanced degree or equivalent career experience preferred Exceptional customer service skills Excellent multi-tasking, organizational, delegation and decision-making skills Ability to perform large work volumes with high degrees of accuracy Exceptional personal character, including a strong work ethic, positive attitude, and willingness to assist others You will provide prompt, accurate and courteous service to clients, Relationship Managers, service team members, business partners and insurance companies in the development and retention of accounts. Transportation Account Manager As an Account Manager, you will be responsible for servicing complex accounts and providing exceptional customer services. The Account Manager will play a key role in annual renewals and new business as well as assisting our clients’ day-to-day needs.
Payroll Coordinator
Company: TEAM Risk Management Strategies
Location: San Diego, CA
Posted Nov 22, 2023
Note: TEAM Risk Management Strategies, LLC is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation, or any other protected characteristic under local, state, or federal law. Compensation is based on several factors including but not limited to the applicant's skills, work experience, knowledge, abilities, education, etc. Fun: We take our work very seriously, but not ourselves. For team members based out of the San Diego office, we provide daily catered meals, weekly massages, an onsite fitness center, a fully stocked pantry, happy hours, free parking, and much more. Our Mission: To provide expert employment solutions, compassionate service, and creative partnership to the people we serve. Benefits Company-sponsored medical, dental, and vision plan for employees and their dependents, 401(k) participation and match after 3 months of continuous service, wellness program, learning development program, life insurance, long-term disability coverage, charitable contribution matching, volunteer time off, and employee assistance program. This role is based in California. We pride ourselves on providing fanatical customer service nationwide in partnership with hundreds of financial institutions, including many of the nation's largest banks, wealth managers, law firms and corporate partners. About TEAM Risk Management Strategies Founded in 2003, TEAM Risk Management Strategies is the leading provider of outsourced payroll, human resources and risk management solutions to fiduciaries, trust beneficiaries, high net worth families and other worksite employers of domestic staff and service providers. Note that this range may not apply to employees based outside of CA.
AI Data Curator / Business Continuity and Resilience
Company: Fusion Risk Management
Location: Remote
Posted Nov 29, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, pregnancy, military service or discharge status, genetic information, sex, sexual orientation, gender identity, or national origin. 10. - Ability to learn data cleansing, normalization, and preprocessing techniques. 8. 7. - Ability to learn or existing knowledge of data management principles, data curation techniques, and AI model training processes. 6. - - Excellent data analysis and problem-solving skills. 5. - Must have 3 to 5 years of experience in related areas: business continuity, operational resilience, disaster recovery, risk management, third party risk management, and incident and crisis management.
Contract Partner Marketing Associate
Company: Fusion Risk Management
Location: Remote
Posted Dec 05, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, pregnancy, military service or discharge status, genetic information, sex, sexual orientation, gender identity, or national origin. Support Fusion events platform and include partner organizations as appropriate Partner Program Metrics Work with Revenue and Marketing Ops to report to the Alliance Team and Revenue Office the impact of marketing activities Requirements Bachelor's Degree 3-5 years of marketing experience 1-2 years of partner program experience Strong written and verbal communication skills Copywriting experience is a plus Ability to work cross-functionally, working closely with the Marketing, Alliance, Product and Alliances teams as well as partner contacts Disclaimers This position may be performed remotely anywhere within the United States except for the states of New York, California, and Colorado. Fusion is an Equal Opportunity Employer. Support as-needed requests from stakeholders for email campaigns, social media, webinars, and reporting. Partner Events and Sponsorships Work with Events team(s) to support third-party and proprietary events for Alliance program. Work with Fusion Marketing, Alliance sales team, and partner contacts to execute planned marketing programs and activities. Partner Campaign and Content Management Work with Marketing teams at Fusion and partner organizations to execute joint content and thought leadership across multiple platforms. Nothing in this job posting should be construed as an offer or guarantee of employment. This person will ideally start mid-December and work through the end of March for 25-30 hours a week The Role Maternity leave coverage as a member of the Marketing Team, work to support Fusion's Go To Market efforts in concert and on behalf of our alliance and partner programs.
Director of Risk Management
Company: Fusion Risk Management
Location: Remote
Posted Dec 15, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, pregnancy, military service or discharge status, genetic information, sex, sexual orientation, gender identity, or national origin. Risk and Continuity Industry Certifications (BCI, DRII, etc.) Requirements Minimum of 8-10 years of experience in Operational Risk Management, Business Continuity, Third-Party Management, and Privacy. Fusion is an Equal Opportunity Employer. High level of personal initiative, creativity and self-motivation. Experience providing reporting and updates to senior-level management. Disclaimers This position may be performed remotely anywhere within the United States except for the states of New York, California, and Colorado. Demonstrated proficiency in leveraging SaaS to drive Risk Programs, with a "data over documents" approach. is a plus Experience with the Fusion Framework System is a plus. utilizing the Fusion Framework System.