Jobs at Sinch
Sinch is a global cloud communications platform that powers messaging, voice, video, and verification services for brands and developers worldwide. Founded in 2008 and headquartered in Stockholm, the company serves over 3,000 customers in 150+ countries, enabling real‑time interactions at scale.
Sinch hires across software engineering, data science, product management, UX design, sales, marketing, and customer success. Candidates work in agile squads, experience rapid iteration, and build high‑impact products for Fortune 500 clients. The company offers flexible remote options and a collaborative culture that rewards experimentation.
Reviewing Sinch listings on Job Transparency gives access to exact salary ranges, bonus structures, and employee sentiment scores, enabling you to benchmark compensation and assess workplace satisfaction before applying.
Technical Support Account Manager
Company: Sinch
Location: Atlanta, GA
Posted Mar 10, 2023
The job posting is for a Support Account Manager (SAM) position in Atlanta, USA. The role involves managing and resolving customer incidents for Sinch's key Enterprise customers in North America. The SAM will work reactively to resolve escalations and proactively analyze traffic patterns to identify anomalies. Regular reviews with customers and internal meetings to drive service improvements are also part of the role. The ideal candidate should have an engineering degree in telecommunications or equivalent experience, a minimum of 3 years in technical support, and strong communication skills. Knowledge of telecommunications, networking, and internet protocols is required. Familiarity with Atlassian Jira, Confluence, and business intelligence tools is an advantage.
Account Director, Marketing Client Services
Company: Sinch
Location: Atlanta GA
Posted Dec 30, 2022
Sinch is a global leader in CPaaS and mobile customer engagement, with over 150,000 businesses using their platform, including many large companies and mobile operators. They have been profitable and fast-growing since 2008, with a strong focus on making it happen, dreaming big, keeping it simple, and winning together. The company is organized into five business units, with the Applications team responsible for delivering innovative solutions through conversational platforms and next-generation communication channels. They are looking for a Strategic Account Director to lead and direct a set of accounts, ensuring team health, quality of delivery, high client satisfaction, profitability, and financial growth.
CRM Strategist, Marketing Client Services
Company: Sinch
Location: Atlanta GA
Posted Dec 30, 2022
Sinch is a global leader in CPaaS and mobile customer engagement, with over 150,000 businesses using their platform, including many large companies and mobile operators. They have been profitable and fast-growing since 2008, with a strong focus on making it happen, dreaming big, keeping it simple, and winning together. The Applications team is responsible for delivering innovative solutions through conversational platforms and next-generation communication channels. The role involves working across various clients, understanding client challenges, and collaborating with account leaders to identify new opportunities for smart messaging.
Customer Support Manager
Company: Sinch
Location: Atlanta GA
Posted Dec 23, 2022
The job description is for a Customer Support Manager to manage the US Support team, focusing on key accounts and working closely with clients and sales to ensure a great support experience. The role involves leading, managing, and developing the team, tracking KPIs, and driving improvements to tools and processes.
Senior People Director, Global Enterprise & Messaging
Company: Sinch
Location: Atlanta GA
Posted Nov 17, 2022
Sinch is a global company that helps businesses communicate with customers. They are looking for a Senior People Director to join their HR team in Atlanta, GA. The role involves creating and implementing HR initiatives, supporting employees and leaders, and ensuring compliance with employment laws.
Technical Product Manager- SMS Web
Company: Sinch
Location: Atlanta GA
Posted Dec 05, 2022
The job description is for a Product Manager SMS Web to build and maintain tools for SMS services within the Sinch web portal. The role requires experience in web design, UI development, and cross-functional team collaboration. The job involves building a consistent user experience, leading product design and release process, and developing a development roadmap.
Senior Product Management Manager
Company: Sinch
Location: Atlanta, GA
Posted Feb 06, 2023
The job posting is for a Senior Product Management Manager position at Company HQ in Atlanta, GA, with the possibility of remote work in the USA. The role involves managing and growing the Sinch software product portfolio, including Conversation API, Chatlayer.ai, and Contact Center. The manager will lead a team of Product Managers, contribute to product strategy, and ensure customer value add. Key responsibilities include analyzing technology trends, engaging with customers, prioritizing product backlogs, and ensuring high-quality software delivery. The ideal candidate should have a Bachelor's degree in business administration or marketing, and 4 years of experience in product management, preferably with CpaaS and SaaS solutions, JavaScript, NodeJS, Java, Rest API, Cloud Platforms, and Agile methodology.
Customer Technical Support Manager
Company: Sinch
Location: Atlanta, GA
Posted Jan 17, 2023
The job description is for a Customer Support Manager in North America, responsible for leading and managing a team of customer support professionals, working closely with customers and sales to ensure a positive support experience. The role involves assessing support statistics, implementing customer support processes, and driving suggestions for improvement.
Senior Director Human Resources , Global Enterprise & Messaging
Company: Sinch
Location: Atlanta GA
Posted Jan 06, 2023
Sinch, a global leader in mobile engagement, is seeking a Senior People Director for its Global Enterprise & Messaging Business Unit based in Atlanta, GA. The role involves driving HR initiatives, supporting leadership development, and ensuring compliance with employment laws. The ideal candidate should have extensive HR experience in a global environment, knowledge of US employment legislation, and a proven track record of driving change and building culture. The position offers opportunities for growth in a fast-paced, high-growth tech company that values diversity and inclusivity.
Sales Development Representative
Company: Sinch
Location: Atlanta GA
Posted Dec 31, 2022
Sinch is looking for a Sales Development Representative to identify new opportunities for their products and services. The ideal candidate will be self-motivated, have excellent communication skills, and be able to work well under pressure.
Account Director, Marketing Client Services
Company: Sinch
Location: Atlanta GA
Posted Nov 10, 2022
Sinch is a global leader in the CPaaS market, providing communication platforms and mobile customer engagement solutions to over 150,000 businesses. The company is profitable and fast-growing, with a global organization of over 3,000 employees across 55 countries.
Support Account Manager
Company: Sinch
Location: Atlanta, GA
Posted Feb 13, 2023
The job description outlines a role as a Support Account Manager for Sinch's North American customers. The role involves managing and resolving customer incidents, analyzing traffic patterns, and attending incident bridges for critical issues. The candidate should have a technical background, at least 3 years of experience in technical support, and excellent communication skills. The job location is Atlanta, USA.