Jobs at Snowflake
17,232 open positions
Snowflake, founded in 2012, has revolutionized cloud data warehousing with its unique multi‑cloud data platform that separates compute from storage. The company powers analytics for Fortune 500 firms, enabling real‑time insights across AWS, Azure, and Google Cloud.
Positions range from software and data engineers to solutions architects, product managers, and customer success leaders. Candidates can expect rigorous technical interviews, a culture that rewards innovation, and opportunities to build products that scale globally.
Job Transparency’s listings give you full salary ranges, employee sentiment scores, and direct links to company reviews, letting you compare Snowflake’s compensation against industry benchmarks before you apply.
Resource Delivery Manager
Company: Snowflake
Location: USA
Posted Apr 25, 2024
The Resource Delivery Manager (RDM) at Snowflake is responsible for managing resourcing for professional services engagements across North America. The RDM works closely with Practice Directors, Practice Managers, and Services Delivery Managers to understand resource demand and requirements. They provide staffing for engagements based on skills and availability, resolve conflicts with competing priorities, and drive best practices. The RDM maintains resource schedules, manages collaboration processes, and proactively identifies issues to improve services delivery. The ideal candidate has 10+ years of resource management or project management experience in the software solutions industry, strong communication skills, and the ability to manage multiple tasks and tight deadlines.
Senior Software Engineer, Container Platform
Company: Snowflake
Location: Peninsula
Posted Apr 24, 2024
Snowflake is seeking a Senior Container Platform Engineer with extensive experience in cloud computing, Kubernetes, and infrastructure-as-code tools. The ideal candidate will contribute to building and operating a highly scalable and resilient infrastructure, evangelize new technologies, and ensure service uptime. The role requires strong coding skills, knowledge of distributed systems, and excellent communication abilities.
Senior Writer
Company: Snowflake
Location: Peninsula
Posted Apr 25, 2024
Snowflake, a leading company in the data revolution, is seeking a Senior Writer with 15+ years of experience in content strategy. The role involves developing thought leadership content, coordinating with internal teams, and collaborating with editors and contractors. The ideal candidate should have advanced writing skills, understand technology, and have experience with analytics. Previous enterprise content experience is essential, and journalism experience is a plus. The role requires adherence to Snowflake's confidentiality and security standards.
Account Executive - Strategic Retail
Company: Snowflake
Location: USA
Posted Apr 20, 2024
<p class=jobDescription> <p> Our team is looking to hire for one of our most senior Retail territories In this role you will leverage your lengthy experience in sales to expand to new business units and teams within existing accounts establish new executive relationships and solve business and technical challenges for a named list of clients <p> <p> Your role will encompass prospecting developing and closing business within a timely manner while focusing on the clients requirements The role also involves strategic account planning executive mapping creative problem solving and being able to communicate complex ideas in simple terms <p> <p> This role is a unique opportunity to contribute in a meaningful way to high visibility high impact clients You will be successful in this role if you are able to act with autonomy work with urgency take accountability and be open to new perspectives and ideas Our team members are intellectually curious innovatively solve challenges quickly adapt to change and are excited to exceed our customers expectations <p> <h3> <strong> AS AN ACCOUNT EXECUTIVE ON OUR RETAIL INDUSTRY TEAM AT SNOWFLAKE YOU WILL <strong> <h3> <ul> <li> <p> Be an expert on Snowflakes platform the Retail industry and the broader partner ecosystem <p> <li> <li> <p> Be the trusted advisor to your clients by understanding their existing and future IT roadmap making recommendations and driving the successful utilization of Snowflakes platform <p> <li> <li> <p> Prospect conduct discovery calls uncover client challenges and identify new opportunities for Snowflakes platform <p> <li> <li> <p> Establish ongoing revenue streams for Snowflakes platform and expand into new opportunities within your territory <p> <li> <li> <p> Achieve sales quotas within your accounts on a quarterly and annual basis by developing account plans territory strategies executive engagement partner relationships and driving usage across the platform <p> <li> <li> <p> Work closely with Snowflakes cross functional teams including industry specialists sales engineering value engineering professional services marketing legal and finance <p> <li> <ul> <h3> <strong> ON DAY ONE WE WILL EXPECT YOU TO HAVE <strong> <h3> <ul> <li> <p> 10+ years sales experience selling to enterpriselevel accounts <p> <li> <li> <p> Consistently exceeded multimillion dollar annual revenue targets within a list of named accounts <p> <li> <li> <p> Demonstrable experience sales experience within at least one of the following spaces Data Warehousing Business Intelligence Data Science AdTechMarTech Retail Media Networks Data Clean Rooms or AIML <p> <li> <li> <p> Experience within the Retail space selling to brands directly is strongly preferred <p> <li> <li> <p> Extensive experience negotiating navigating multiple stakeholders and closing business within large enterprise organizations <p> <li> <li> <p> Extensive experience with solutionbased selling experience managing long complex sales cycles and navigating large client organizations <p> <li> <li> <p> Experience building and maintain relationships across your clients including Clevel executives <p> <li> <li> <p> Experience prospecting and engaging new business units to consistently generate pipeline and ensure healthy quarterly pipeline coverage <p> <li> <li> <p> Proven ability to build and execute comprehensive account plans for your territory develop a deep understanding for your clients business and achieve success for your clients and Snowflake <p> <li> <li> <p> Willingness to travel to clients conduct onsite meetings QBRs and host client events on a regular basis <p> <li> <li> <p> Excellent presentation communication and listening skills <p> <li> <li> <p> Ability to provide open honest and respectful feedback contributing to an inclusive work environment <p> <li> <li> <p> The ideal candidate for this role lives in the Midwest or Eastern region <p> <li> <ul> <p> <em> Every Snowflake employee is expected to follow the companys confidentiality and security standards for handling sensitive data Snowflake employees must abide by the companys data security plan as an essential part of their duties It is every employees duty to keep customer information secure and confidential <em> <p><p>
Security Architect (Networking and Identity) - Enterprise Field CTO
Company: Snowflake
Location: USA
Posted Apr 18, 2024
<p class=jobDescription> <p> We seek energetic technical Security Architects SAs to secure our customers Snowflake environments SAs are passionate about security often involving tremendous technology challenges that require no simple solutions SAs exhibit flexibility and willingness to roll up their sleeves and do whatever makes Snowflake and our customers successful Success requires working collaboratively with a broad range of people inside and outside the company <p> <h3> <strong> AS A SECURITY ARCHITECT AT SNOWFLAKE YOU WILL GET TO <strong> <h3> <ul> <li> <p> Secure Snowflake using best practices ensuring knowledge transfer so that customers are appropriately enabled and can extend the capabilities of Snowflake security on their own <p> <li> <li> <p> Work handson with customers to unblock technical issues and explain options and recommendations <p> <li> <li> <p> Support other members of the Professional Services and Support teams to develop their expertise <p> <li> <li> <p> Collaborate with Product Management Engineering and Marketing to continuously advance the Snowflake services and community <p> <li> <ul> <p> SAs have broad skills and experience in security networking identity and other access control features A Snowflake Security Architect will have the following profile on Day One <p> <ul> <li> <p> Minimum five years of experience working with customers in a presales or postsales technical role <p> <li> <li> <p> Strong understanding of networking concepts including routing and DNS <p> <li> <li> <p> Strong knowledge of cloud networking including cloud service providers like Azure AWS and GCP <p> <li> <li> <p> Strong understanding of identity management use cases including authentication SAML authorization OAUTH and identity governance SCIM amp RBAC <p> <li> <li> <p> Deep experience with largescale infrastructureasaservice platforms eg AWS Azure Google Cloud Platform etc <p> <li> <li> <p> Understanding of the data analytics stack and workflow from ETL to data platform design to BI and analytics tools <p> <li> <ul> <h3> <strong> BONUS POINTS FOR THE FOLLOWING <strong> <h3> <ul> <li> <p> Handson expertise with SQL Python and APIs <p> <li> <li> <p> Outstanding skills in presenting to both technical and executive audiences whether impromptu on a whiteboard or using presentations and demos <p> <li> <li> <p> Experience selling enterprise SaaS software <p> <li> <ul> <h3> <strong> WHY JOIN OUR FIELD CTO SECURITY TEAM AT SNOWFLAKE <strong> <h3> <ul> <li> <p> Unique opportunity to work on a truly disruptive software service <p> <li> <li> <p> Get unique handson experience with the bleedingedge data platform <p> <li> <li> <p> Develop and advance in a firstclass organization <p> <li> <ul> <p> <p> <p> <em> Every Snowflake employee is expected to follow the companys confidentiality and security standards for handling sensitive data Snowflake employees must abide by the companys data security plan as an essential part of their duties It is every employees duty to keep customer information secure and confidential <em> <p> <p> <p><p>
Performance Architect, Performance Solutions - Enterprise Field CTO
Company: Snowflake
Location: USA
Posted Apr 18, 2024
<p class=jobDescription> <p> Were at the forefront of the data revolution committed to building the worlds greatest data and applications platform Our get it done culture allows everyone at Snowflake to have an equal opportunity to innovate on new ideas create work with a lasting impact and excel in a culture of collaboration <p> <p> Our Sales Engineering organization is seeking a <strong> Performance Architect Performance Solutions Field CTO <strong> focused on performance and cost optimization to join our Field CTO Office who can provide leadership in working with both technical and business executives in the design and architecture of the Snowflake Cloud Data Platform as a critical component of their enterprise data architecture <p> <p> In this role you will work with sales teams product management and technology partners to leverage best practices and reference architectures highlighting Snowflakes Cloud Data Platform as a core technology enabling platform for various workloads throughout an organization <p> <p> As a Performance Architect you must share our passion and vision in helping our customers and partners drive faster time to insight through Snowflakes Cloud Data Platform thrive in a dynamic environment and have the flexibility and willingness to jump in and get things done You are equally comfortable in both a business and technical context interacting with executives and talking shop with technical audiences <p> <h3> <strong> IN THIS ROLE YOU WILL GET TO <strong> <h3> <ul> <li> <p> Engage with our sales teams and our customers to understand performance challenges that might interfere with the successful onboarding of a workload onto the Snowflake Cloud Data Platform <p> <li> <li> <p> Assess performance concerns presented by our sales teams andor our customers and if appropriate conduct detailed investigations to identify underlying causes and propose prioritized solutionsrecommendations to resolve performance issues <p> <li> <li> <p> Apply your foundational understanding of data platforms and distributed systems to drive customers towards optimal outcomes for their workloads on our Cloud Data Platform <p> <li> <li> <p> Provide expertise while presenting Snowflake technology and vision to executives and technical contributors at strategic prospects customers and partners <p> <li> <li> <p> Collaborate closely with our Product team to effectively influence the Snowflakes product roadmaps based on field team and customer feedback <p> <li> <li> <p> Partner with Product Marketing teams to spread awareness and support pipeline building via customer roundtables conferences events blogs webinars and whitepapers <p> <li> <ul> <h3> <strong> ON DAY ONE WE WILL EXPECT YOU TO HAVE <strong> <h3> <ul> <li> <p> 5+ years of experience in delivering high performance architectures models and solutions on distributed data platforms <p> <li> <li> <p> Expert level knowledge of the SQL language no exceptions <p> <li> <li> <p> Deep technical handson expertise in query tuning and optimization <p> <li> <li> <p> Comprehensive understanding of data pipelines and data engineering best practices <p> <li> <li> <p> Working knowledge of scripting languages such as Python and the ability to write clean and efficient code that interacts with modern data platforms <p> <li> <li> <p> Ability to assess gaps in technical understanding of others and to clearly articulate complex concepts in simple terms to bridgeclose gaps and drive better outcomes <p> <li> <li> <p> Outstanding presentation skills to both technical and executive audiences whether impromptu on a whiteboard or using presentations and demos <p> <li> <li> <p> Bachelors Degree required Masters Degree in computer science engineering mathematics or related fields or equivalent experience <em> preferred <em> <p> <li> <ul> <p> Snowflake is growing fast and were scaling our team to help enable and accelerate our growth We are looking for people who share our values challenge ordinary thinking and push the pace of innovation while building a future for themselves and Snowflake How do you want to make your impact <p> <p> <em> Every Snowflake employee is expected to follow the companys confidentiality and security standards for handling sensitive data Snowflake employees must abide by the companys data security plan as an essential part of their duties It is every employees duty to keep customer information secure and confidential <em> <p><p>
Principal Data Platform Architect (Data Applications) - Field CTO
Company: Snowflake
Location: USA
Posted Apr 18, 2024
<p class=jobDescription> <p> There is only one Data Cloud Snowflakes founders started from scratch and designed a data platform built for the cloud that is effective affordable and accessible to all data users But it didnt stop there They engineered Snowflake to power the Data Cloud where thousands of organizations unlock the value of their data with nearunlimited scale concurrency and performance This is our vision a world with endless insights to tackle the challenges and opportunities of today and reveal the possibilities of tomorrow <p> <p> Our Sales Engineering organization is seeking a Principal Data Platform Architect focused in Data Apps to join our Field CTO Office who can provide leadership in working with both technical and business executives in the design and architecture of the Snowflake Cloud Data Platform as a critical component of their enterprise data architecture and overall ecosystem <p> <p> In this role you will work with sales teams product management and technology partners to leverage best practices and reference architectures highlighting Snowflakes Cloud Data Platform as a core technology enabling platform for the emerging Data Application workload throughout an organization <p> <p> As a Principal Data Platform Architect focused in Data Apps you must share our passion and vision in helping our customers and partners drive faster time to insight through Snowflakes Cloud Data Platform thrive in a dynamic environment and have the flexibility and willingness to jump in and get things done You are equally comfortable in both a business and technical context interacting with executives and talking shop with technical audiences <p> <h3> <strong> IN THIS ROLE YOU WILL GET TO <strong> <h3> <ul> <li> <p> Apply your data application architecture expertise while presenting Snowflake technology and vision to executives and technical contributors at strategic prospects customers and partners <p> <li> <li> <p> Work with our product management partners and sales teams in order to drive innovation in our Cloud Data Platform <p> <li> <li> <p> Partner with sales team and channel partners to understand the needs of our customers strategize on how to navigate and accelerate winning sales cycles provide compelling valuebased enterprise architecture deliverables and working sessions to ensure customers are set up for success operationally and support strategic enterprise pilots proofofconcepts <p> <li> <li> <p> Collaborate closely with our Product team to effectively influence the Cloud Data Platform product roadmaps based on field team and customer feedback <p> <li> <li> <p> Partner with Product Marketing teams to spread awareness and support pipeline building via customer roundtables conferences events blogs webinars and whitepapers <p> <li> <li> <p> Contribute to the creation of reference architectures blueprints best practices etc based on field experience to continue to uplevel and enable our internal stakeholders and Snowflake Powered by Program <p> <li> <ul> <h3> <strong> ON DAY ONE WE WILL EXPECT YOU TO HAVE <strong> <h3> <ul> <li> <p> 10+ years of full stack application architecture experience with a deep understanding of how to scale applications with large data sets <p> <li> <li> <p> 3+ years of Cloud Provider AWS Azure GCP customer facing application development experience <p> <li> <li> <p> 1+ years of Snowflake experience <p> <li> <li> <p> 2+ years of experience in buildingutilizing various data connectivity tools like connectors amp drivers which enable access to a library of data sources <p> <li> <li> <p> Outstanding presentation skills to both technical and executive audiences whether impromptu on a whiteboard or using presentations and demos <p> <li> <li> <p> Broad range of experience with onprem andor cloud databases <p> <li> <li> <p> Experience with decomposing application components and determining how to leverage various technologies found with modern cloud services <p> <li> <li> <p> Knowledge of SQL and Javascript Python Java Scala Go Ruby or other languages <p> <li> <li> <p> Knowledge of platform and container technologies including Docker Kubernetes or Infrastructure as Code IaC <p> <li> <li> <p> Knowledge of data formats or languages that manage data including SQL JSON AVRO Apache Parquet or XML <p> <li> <li> <p> Experience with Open Data table formats like Iceberg and data processing engine like Spark is a plus <p> <li> <li> <p> Bachelors Degree required Masters Degree in computer science engineering mathematics or related fields or equivalent experience <em> preferred <em> <p> <li> <ul> <p> Snowflake is growing fast and were scaling our team to help enable and accelerate our growth We are looking for people who share our values challenge ordinary thinking and push the pace of innovation while building a future for themselves and Snowflake <p> <p> How do you want to make your impact <p> <p> <p> <p> <em> Every Snowflake employee is expected to follow the companys confidentiality and security standards for handling sensitive data Snowflake employees must abide by the companys data security plan as an essential part of their duties It is every employees duty to keep customer information secure and confidential <em> <p> <p> <p><p>
District Manager
Company: Snowflake
Location: Germany
Posted Apr 20, 2024
<p class=jobDescription> <p> <p> <p> The District Manager role is a unique opportunity to contribute in a meaningful way to high visibility high impact projects at a very exciting time for the company Snowflake is an innovative highgrowth customerfocused company in a large and growing market If you are an energetic selfmanaged professional with experience managing a complex sales process and possess excellent presentation and listening skills organization and contact management capabilities wed love to hear from you <p> <h3> AS A DISTRICT MANAGER YOU WILL <h3> <ul> <li> <p> Have an in depth understanding on Snowflakes product in order to be able to provide guidance on selling navigating complex legal negotiations helping eliminate technical barriers managing escalations <p> <li> <li> <p> Hire a team that fits Snowflakes profile for success <p> <li> <li> <p> Enable coach develop and motivate a robust field sales team <p> <li> <li> <p> Scaling and developing territories by planning strategically and effectively assigning accounts <p> <li> <li> <p> Navigate complex legal negotiations and help eliminate technical barriers <p> <li> <li> <p> Ensure success of events by collaborating with marketing efforts and being accountable for attendance <p> <li> <li> <p> Accelerate Time to Capacity Agreement Ensure execution during sales cycle Effective POC Champions decks Partner Alignment Services Alignment <p> <li> <li> <p> Ensure customers are set up for success and are consuming Snowflake effectively Strategic account planning with team ensuring Customer Advisory Services is engaged Monitor consumption of all customers Product Management engagement CLevel Engagement <p> <li> <li> <p> Manage weekly forecast meetings with the Regional Vice President <p> <li> <li> <p> Develop an in region partner network Ie SIs and Ecosystem partners like Tableau Microstragey AWS Microsoft etc <p> <li> <ul> <h3> AS A DISTRICT MANAGER YOU WILL HAVE <h3> <ul> <li> <p> BABS required <p> <li> <li> <p> Proven ability to independently manage develop and close new client relationships <p> <li> <li> <p> New business sales focus <p> <li> <li> <p> The ability to manage and motivate the team and drive them to success <p> <li> <li> <p> Proactive independent mind set with high energy and a positive attitude <p> <li> <li> <p> Ability to thin strategically and understand the bigger picture along with the business drivers around it <p> <li> <ul><p>
Senior Support Account Manager
Company: Snowflake
Location: USA
Posted Apr 25, 2024
Snowflake is seeking a Senior Support Account Manager with a blend of business and technical skills. The ideal candidate will have a positive attitude, high integrity, and a track record of delivering business value. They should possess technical competence in SaaS/PaaS/IaaS architectures, excellent communication skills, and the ability to present complex ideas clearly. The role involves operating as the point of contact for assigned customers, coordinating with various teams, understanding customer's business goals, and promoting continuous improvement based on data-driven conversations.
Localization Engineer/Project Manager for Technical Education
Company: Snowflake
Location: USA
Posted Apr 19, 2024
<p class=jobDescription> <p> <p> <h3> ABOUT US <h3> <p> Snowflakes Educational Services Organization is committed to delivering toptier learning experiences worldwide Our mission is to empower learners by providing accessible highquality technical education that transcends language and cultural barriers As we expand our global footprint were looking for an experienced Localization EngineerProject Manager to join our dynamic team The ideal candidate will play a pivotal role in managing and executing our localization projects ensuring that our educational content is accurately translated and culturally adapted for various international markets <p> <h3> JOB DESCRIPTION <h3> <p> As our Localization EngineerProject Manager you will be responsible for overseeing the endtoend process of localizing technical educational content to provide a high quality learner experience around the world You will work closely with content creators translators and technical teams to ensure timely and highquality translations Your technical expertise and project management skills will be crucial in streamlining processes working closely with the Global Localisation team and maintaining frameworks and tools to help facilitate the translation process Your role will be instrumental in helping us achieve our goal of making technical education accessible and relevant to learners worldwide <p> <h3> KEY RESPONSIBILITIES <h3> <ul> <li> <p> Project Management Plan execute and oversee localization projects from inception to delivery ensuring they are completed on time within scope and budget <p> <li> <li> <p> Localization Expertise Project management in TMS oversee the localization process and technologies to achieve successful quality and performance <p> <li> <li> <p> Collaboration Work closely with content developers instructional designers subject matter experts SMEs and external translation vendors to ensure all localized content meets the technical and educational standards <p> <li> <li> <p> Quality Control Implement and maintain quality assurance processes for localized content including linguistic and functional testing to ensure accuracy and cultural appropriateness <p> <li> <li> <p> Vendor Management Manage relationships with translation vendors working closely with the internal Global Localization teams and other external partners to meet localization needs <p> <li> <li> <p> Process Improvement Continually assess scale and improve localization processes and technologies to increase efficiency and effectiveness <p> <li> <ul> <h3> QUALIFICATIONS <h3> <ul> <li> <p> Bachelors degree in Translation Studies Linguistics Computer Science or a related field <p> <li> <li> <p> 45 years of experience in localization engineering or project management specifically in a technical education or elearning environment <p> <li> <li> <p> Strong technical acumen with experience in localization platforms CAT tools and content management systems <p> <li> <li> <p> Proven track record of managing complex localization projects in a wide range of content formats webcontent SCORM knowledge bases audio video with multiple stakeholders in a fastpaced environment <p> <li> <li> <p> Excellent communication and interpersonal skills with fluency in English and at least one other language <p> <li> <li> <p> Strong problemsolving skills and the ability to work independently as well as part of a team <p> <li> <li> <p> Detailoriented with a commitment to quality and the ability to manage multiple projects simultaneously <p> <li> <li> <p> Bonus Points Experience with Snowflake Data Platform <p> <li> <ul> <p> <em> Every Snowflake employee is expected to follow the companys confidentiality and security standards for handling sensitive data Snowflake employees must abide by the companys data security plan as an essential part of their duties It is every employees duty to keep customer information secure and confidential <em> <p><p>
Senior Manager - Security, Field CTO Office
Company: Snowflake
Location: USA
Posted Apr 22, 2024
<p class=jobDescription> <p> Snowflakes Sales Engineering organization is seeking a proven technical leader to join the Field CTO Office in our US Industries business segment which is made up of Snowflakes largest and most strategic customers You will manage a world class team of data platform architects that support the US Verticals business segment In this role you will work with account teams partners and product management to articulate the unique value that Snowflakes Cloud Data Platform brings to highlyspecialized workloads including Data Engineering Data Warehouses Data Lake Data Science Data Applications and Data Sharing <p> <p> Snowflakes data platform architecture team is instrumental in driving customer outcomes platform innovation and service growth across a broad set of US customers You will be responsible for helping the team maintain its edge promote best practices provide resolution guidance and enable the team to collaborate to create and present valuedriven architectures of widely varying size and complexity <p> <p> You will be a proven manager capable of managing a diverse team with a variety of skillsets and expertise Your ability to hire and train talented individuals will translate to success both within Snowflake and for our customers <p> <h3> <strong> IN THIS ROLE YOU WILL GET TO <strong> <h3> <ul> <li> <p> Lead a TheaterGeo team of brilliant customerobsessed data platform architects <p> <li> <li> <p> Expand and promote the team within Snowflake with industry and deep domain expertise in each individuals area of focus <p> <li> <li> <p> Assist customers with running difficult andor cutting edge workloads on Snowflake <p> <li> <li> <p> Collaborate and maintain a close working relationship with leadership across Sales Sales Engineering Product Professional Services Marketing and Support to drive successful outcomes <p> <li> <li> <p> Manage the timely creation of internal and external assets developed by the Field CTO team such as whitepapers reference architectures blueprints solution briefs and best practices to drive and support enablement and thought leadership <p> <li> <ul> <h3> <strong> QUALIFICATIONS AND REQUIRED SKILLS <strong> <h3> <ul> <li> <p> 10+ years of industry experience in a presales quota carrying technology consulting or outbound product management capacity <p> <li> <li> <p> 5+ years of direct line management experience hiring training and retaining top talent <p> <li> <li> <p> Knowledge andor experience in Data Warehousing Business Intelligence Data Analytics andor Cloud Computing with a focus on selling enterprise SaaS software <p> <li> <li> <p> Technical knowledge within Databases Data Warehousing ETL and Analytics <p> <li> <li> <p> Outstanding and effective presentation skills to both internal and external technical and executive audiences whether impromptu on a whiteboard or using presentations and demos <p> <li> <li> <p> Bachelors Degree required Masters Degree in computer science engineering mathematics or related fields or equivalent experience preferred <p> <li> <li> <p> Expertise in any of the following industries is preferred Financial Services Healthcare amp Life Sciences Public Sector Manufacturing Retails and Communications or Media and Entertainment <p> <li> <ul> <p> <p> <p> <em> Every Snowflake employee is expected to follow the companys confidentiality and security standards for handling sensitive data Snowflake employees must abide by the companys data security plan as an essential part of their duties It is every employees duty to keep customer information secure and confidential <em> <p> <p> <p><p>
Senior Program Manager - Support Knowledge
Company: Snowflake
Location: USA
Posted Apr 19, 2024
<p class=jobDescription> <p> Snowflake started with a clear vision develop a cloud data platform that is effective affordable and accessible to all data users Snowflake developed an innovative new product with a builtforthecloud architecture that combines the power of data warehousing the flexibility of big data platforms and the elasticity of the cloud at a fraction of the cost of traditional solutions We are now a global worldclass organization with offices in more than a dozen countries and serving many more <p> <p> This Senior Program Manager Support Knowledge role is responsible for delivering key strategic initiatives in the area of knowledge management This includes supporting the Knowledge Centered Service KCS program as well as other knowledge and content managementrelated activities This critical role is part of the Support Service Enablement team within Global Support and delivers on our mission to provide worldclass product expertise and customer experience enhancements through continual innovation <p> <ul> <li> <p> Manages the development and implementation of knowledge management success including program strategy goals roles processes and systems that deliver measurable results <p> <li> <li> <p> Enables continuous integration of knowledgement management practices into business operations utilizing KCS principles to ensure content quality is exceptional and time to publication goals are met <p> <li> <li> <p> Leads crossfunctional teams to drive adoption of new processes and practices manages change through collaboration and communication Assesses and manages risks develops risk mitigation strategies <p> <li> <li> <p> Defines requirements for knowledge management systems and platforms that support efficiency and effectiveness Collaborates with implementation teams to ensure successful delivery of enhancements <p> <li> <li> <p> Defines key performance metrics measures and reports on the success of knowledge programs <p> <li> <li> <p> Collaborates effectively with key stakeholders and subject matter experts to understand the needs of our customers and employees and drives continuous improvement to business outcomes <p> <li> <ul> <h3> <strong> PREFERRED EXPERIENCE <strong> <h3> <ul> <li> <p> 7+ years of experience in a program management or knowledge management role within a support or customer experience organization in technology or a related industry <p> <li> <li> <p> Practical experience applying and implementing Knowledge Centered Service KCS principles and practices within a support organization <p> <li> <li> <p> Familiarity with modern knowledge management systems and platforms and handson experience with knowledge base implementation and administration Salesforce ServiceNow Guru <p> <li> <li> <p> Excellent verbal and written communication skills This includes skill in collaborating with subject matter experts and managers to help deliver business results <p> <li> <li> <p> A demonstrated ability to adapt to new technologies and learn quickly familiarity with emerging technology trends <p> <li> <li> <p> High levels of emotional intelligence EQ empathy proactivity and the ability to lead crossfunctional teams with influence not authority <p> <li> <li> <p> Excellent team player able to work with virtual and global crossfunctional teams <p> <li> <li> <p> A bachelors degree in business management or a related field or 610 years equivalent work experience <p> <li> <ul> <p> <em> Every Snowflake employee is expected to follow the companys confidentiality and security standards for handling sensitive data Snowflake employees must abide by the companys data security plan as an essential part of their duties It is every employees duty to keep customer information secure and confidential <em> <p><p>