Jobs at Support Ninja
Support Ninja is a rapidly expanding tech support startup that powers AI‑driven help desks for SaaS companies across the globe. Known for blending cutting‑edge machine learning with a customer‑centric culture, it has helped clients reduce ticket resolution time by over 30% in the past year.
Support Ninja hires across the tech stack: software engineers building the platform, product managers shaping new features, support engineers troubleshooting live issues, and data analysts turning usage metrics into actionable insights. Candidates can expect flexible remote schedules, regular hack‑days, and a mentorship program that pairs juniors with senior engineers.
Listing a role on Job Transparency gives you instant access to the exact salary range, bonus structure, and employee sentiment for each position. With this data you can negotiate confidently, compare offers, and see how Support Ninja stacks up against industry peers.
PROGRAM ANALYST
Company: Department of the Army - U.S. Army Acquisition Support Center
Location: Aberdeen, Maryland Aberdeen, Maryland
Posted Jun 11, 2024
This is a Direct Hire Authority (DHA) solicitation for a Program Analyst position in the competitive service at PEO-C3T, PMO TACTICAL NETWORK (6KB) BUSINESS MANAGEMENT DIVISION ABERDEEN PROVING GROUND, Aberdeen Proving Ground, MD. The role involves developing fiscal program plans, managing program costs and funding, and providing financial reports. Qualifications include US citizenship, relevant experience, and potential for Practitioner certification in Business - Financial Management (BUS-FM) within 60 months of employment. The position offers a comprehensive benefits package and is part of the Army Acquisition, Logistics and Technology Workforce.
MANAGEMENT AND PROGRAM ANALYST (RESEARCH SPT)
Company: Department of the Army - HQDA Field Operating Agencies and Staff Support Agencies
Location: Fort Belvoir, Virginia Fort Belvoir, Virginia
Posted Jun 11, 2024
This is a Direct Hire Authority (DHA) solicitation for a Research Support Operations Officer position. The role involves managing operational support requirements for field research activities in support of the U.S. Army Research Institute's research mission. The position requires specialized experience in coordinating and assembling composite Soldier support/requirement plans, developing tasking/requirement documents, coordinating the execution of Soldier support requirements, and managing operational requirements/functions. The job also involves temporary duty (TDY) business travel to worldwide locations less than 25% of the time. Qualifications include US citizenship, ability to obtain and maintain a Secret security clearance, and meeting the experience requirements. The position may or may not proceed to the GS-13 equivalent performance level depending on organization performance needs and actual job requirements.
Interdisciplinary (Engineering)
Company: Department of the Army - U.S. Army Acquisition Support Center
Location: Aberdeen Proving Ground, Maryland Aberdeen Proving Ground, Maryland
Posted Jun 11, 2024
This is a Direct Hire Authority (DHA) solicitation for a network engineer position at Aberdeen Proving Ground, MD. The role is for Product Manager Tactical Spectrum Warfare. Qualified candidates must meet specific requirements including a bachelor's degree in engineering, experience in network system integration and design, and a Top-Secret security clearance. The position offers a comprehensive benefits package and is part of the Engineering and Science Career Field.
Intelligence Specialist (Operations)
Company: Department of the Army - U.S. Army Acquisition Support Center
Location: Omaha, Nebraska Omaha, Nebraska
Posted Jun 11, 2024
This job posting is for a senior cyber intelligence planner and advisor position in the Defense Civilian Intelligence Personnel System (DCIPS) at the US Army Acquisition Support Center. The role involves conducting cyber assessments, performing all-source technical intelligence research and analysis, and utilizing cyber threat intelligence to protect and restore operations. The position requires a Top Secret security clearance, certifications under CJCSI 6510.05 and AR 380-53, and the ability to work irregular hours and travel 35% of the time. Qualifications include relevant experience in intelligence-related research, analysis, collections, and operations, and meeting one of several employment authority categories.
Operations Research Analyst
Company: Department of the Army - HQDA Field Operating Agencies and Staff Support Agencies
Location: Fort Belvoir, Virginia Fort Belvoir, Virginia
Posted Jun 11, 2024
This is a Direct Hire Authority (DHA) solicitation for a Developmental Operations Research/Systems Analyst (ORSA) position at the Department of the Army. The role involves applying advanced OR, computer language coding, and data science techniques to support senior-level decision-makers. The position is developmental and may be filled at the GS-11, GS-12, or GS-13 level. Qualifications include a degree in operations research or related fields, with specialized experience in OR, data science, and computer programming languages. The role requires a Secret security clearance and may involve up to 25% travel. Benefits include a comprehensive package designed to make a federal career rewarding.
Interdisciplinary Engineer and Computer Scientist
Company: Department of the Army - U.S. Army Acquisition Support Center
Location: Aberdeen Proving Ground, Maryland Aberdeen Proving Ground, Maryland
Posted Jun 11, 2024
This is a Direct Hire Authority solicitation for a Director-level position in the PEO, C3T PMO MISSION COMMAND (6JC) TECHNICAL MANAGEMENT DIVISION located in ABERDEEN PROVING GROUND APG, MD. The role involves providing test management and system evaluation support for software-intensive and hardware systems at the System of Systems level, leading cross-organizational integrated product teams, preparing program documentation, and implementing testing processes. The position requires a Bachelor's degree in engineering or a related field, and one year of specialized experience. The role is part of the Army Acquisition, Logistics and Technology Workforce and offers a comprehensive benefits package.
Program Manager (Assistant Program Manager Acquisition)
Company: Department of the Army - U.S. Army Acquisition Support Center
Location: Aberdeen Proving Ground, Maryland Aberdeen Proving Ground, Maryland
Posted Jun 11, 2024
This is a Direct Hire Authority (DHA) solicitation for an Assistant Product Manager for Product Lead Electronic Attack (PL EA) under Project Manager Electronic Warfare and Cyber. The role involves equipping the force with ground and air electronic attack capabilities. The position requires specialized experience in executing cost, schedule, performance, and risk activities within the acquisition lifecycle framework, coordinating acquisition support activities, supporting development of complex contracting strategy planning, and executing contracting officer representative duties. The role also requires obtaining and maintaining a Top-Secret security clearance and submission of OGE 450, Confidential Financial Disclosure Report annually.
Accountant (Systems)
Company: Department of Health and Human Services - Program Support Center
Location: Multiple Locations
Posted Jun 11, 2024
This job posting is for a position in the Department of Health and Human Services, Program Support Center, located in Rockville, Maryland. The announcement has an applicant limit of 100. U.S. Citizenship is required, and males born after December 31, 1959 must be registered or exempt from Selective Service. The position requires a degree in Accounting or a related field, or a combination of education and experience in accounting. The applicant must have one year of specialized experience in financial management, including interpreting legislation, providing technical advice, developing accounting techniques, and utilizing financial management controls. The position requires completion of a background security investigation and favorable adjudication. Federal employees are required to have direct deposit for salary payments.
Acquisition Analyst
Company: Department of the Army - U.S. Army Acquisition Support Center
Location: Redstone Arsenal, Alabama Redstone Arsenal, Alabama
Posted Jun 11, 2024
This is a Direct Hire Authority (DHA) solicitation for a Directorate of Defense Contracting position. The role involves supporting Army Contracting Command Contracting Officers and contract specialists in contract negotiations and supporting Defense Contract Management Agency. The position requires a one-year trial/probationary period, U.S. citizenship, and the ability to obtain/maintain a SECRET clearance. Specialized experience is required, including developing Performance Work Statements, creating Market Research Reports, and evaluating criteria for complex procurement actions. The position offers a comprehensive benefits package and is subject to restrictions resulting from Department of Defense referral system for displaced employees.
Logistics Management Specialist
Company: Department of the Army - HQDA Field Operating Agencies and Staff Support Agencies
Location: Edinburgh, Indiana Edinburgh, Indiana
Posted Jun 11, 2024
The text describes a job opening for a Logistics Management Specialist (LMS) at a Logistics Readiness Center (LRC). The role involves integrating, coordinating, planning, and monitoring logistical services for deployment and redeployment of individuals and units. The position requires specialized experience in evaluating proposals for logistical support, determining distribution of supply stock, and assisting with maintenance and supply procedures. The job does not have an education qualification requirement. The position is a term not to exceed 2 years, with potential for extension up to 8 years. Federal benefits are offered, including a comprehensive benefits package.
OPERATIONS RESEARCH ANALYST
Company: Department of the Army - U.S. Army Acquisition Support Center
Location: Redstone Arsenal, Alabama Redstone Arsenal, Alabama
Posted Jun 11, 2024
This is a Direct Hire Authority (DHA) solicitation for a senior cost analyst position in the competitive service of the DoD Workforce. The role involves developing and applying operations research/statistical/mathematical methodologies for cost estimating/cost analysis. The position requires a degree in operations research or a combination of operations research, mathematics, probability, statistics, mathematical logic, science, or subject-matter courses requiring substantial competence in college-level mathematics or statistics. Specialized experience includes developing research methodologies for cost analysis, planning program studies, and evaluating data for comprehensive reports. The position is subject to a one-year trial period, suitability determination, and a Secret clearance requirement. It also involves a potential for TDY or business travel up to 25% of the time.
PROGRAM MANAGER (ASSISTANT PROGRAM MANAGER ACQUISITION)
Company: Department of the Army - U.S. Army Acquisition Support Center
Location: Redstone Arsenal, Alabama Redstone Arsenal, Alabama
Posted Jun 11, 2024
The job posting is for an Assistant Program Manager in the UAS FMS IPO, responsible for managing new systems through advanced development, production, and fielding, or fielded systems undergoing extensive modification. The position is a pay banded NH-03, encompassing grades 12 and 13 on the General Schedule. The role requires executing cost, schedule, performance, and risk activities, coordinating acquisition support activities, and performing periodic financial reviews. Specialized experience is required, typically gained at the NH-02/GS-11 level. The position is subject to a suitability or fitness determination, a one-year trial/probationary period, and the need for a Secret clearance. Temporary duty travel up to 25% of the time is required. The role is part of the Army Acquisition, Logistics and Technology Workforce, and the selectee must meet Program Management Certification requirements within 5 years.