Jobs at Sutherland
Sutherland, founded in 1999, has grown into a global leader in digital experience outsourcing, delivering AI‑driven customer engagement, analytics, and cloud services to Fortune 500 brands across the Americas, EMEA, and APAC. The company’s reputation rests on scalable technology solutions that blend human expertise with automation to reduce costs and accelerate digital transformation.
Tech talent at Sutherland spans software engineering, data science, DevOps, UX/UI design, and cybersecurity. The firm also hires product managers, project leads, and customer success specialists who support end‑to‑end digital journeys. Candidates can expect rigorous interview pipelines that test coding, problem‑solving, and cross‑functional communication, as well as opportunities to work on multi‑year, high‑impact projects.
By exploring Sutherland listings on Job Transparency, you gain instant access to benchmarked salary ranges, employee sentiment scores, and real‑time career progression data. This transparency lets you compare Sutherland’s compensation against industry averages, spot growth corridors, and negotiate offers that reflect your true market value.
AI Specialist
Company: Sutherland
Location: Other US Location
Posted Jun 17, 2024
The job posting is seeking a reliable and technical AI Specialist to join the company, with responsibilities including designing and architecting innovative solutions, collaborating with engineers, and maintaining a deep understanding of security best practices. The required skills include 10+ years of experience as a Technical Lead, proven experience with Microsoft Azure and GitHub Copilot, and excellent communication and presentation skills.
Sr. Quality Manager
Company: Sutherland
Location: Baton Rouge, LA
Posted Jun 16, 2024
Sutherland is looking for a Sr. Manager - Customer Experience who is attentive, analytical, and has strong organizational skills. The role involves managing QA productivity, conducting auditing sessions, and ensuring team motivation. The ideal candidate should possess good knowledge of quality metrics, investigative writing skills, and proficiency in MS Office. They should also exhibit hard-working, innovative, and meticulous behavior, along with excellent communication and analytical skills.
Sr. Assoc-Trans Processing
Company: Sutherland
Location: Other US Location
Posted Jun 10, 2024
Sutherland is seeking motivated and passionate individuals to join their team as Tier 2 Technical Support Consultants. The company is looking for driven and hard-working individuals who want to build a fulfilling career.
German Customer Service Specialist
Company: Sutherland
Location: Europe
Posted Jun 23, 2024
Sutherland is a global leader in customer experience management, offering exciting projects in various fields, professional growth opportunities, and a multicultural team environment. The company values proficiency in German, tech-savviness, communication skills, a desire to learn, and team spirit. Benefits include long-term employment, performance incentives, health insurance, paid annual leave, flexible working hours, transport compensation, food vouchers, paid training, career advancement, and additional perks like work-from-home options, digital tools, psychological support, referral bonuses, corporate events, and relocation packages.
Lead- Real Time Analyst
Company: Sutherland
Location: Other US Location
Posted Jun 10, 2024
Sutherland, a digital transformation company, is seeking a Real Time Analyst. The company is known for its focus on delivering exceptional experiences for customers and employees through robotic automation, design capabilities, and AI-ML enhanced products. The job role involves monitoring service level performance, ensuring real-time call-outs on performance, and coordinating offline activities. The company values trust and value, and the role offers an opportunity to build a fulfilling career.
Customer Service Reps/Sports Specialists
Company: Sutherland
Location: Canada
Posted Jun 27, 2024
Sutherland is seeking passionate sports enthusiasts for a work-from-home opportunity as Sports Specialists. The role involves providing exceptional customer service, acting as a brand ambassador, and supporting all aspects of the customer's digital sports platforms. Qualifications include a high school diploma, 1+ year of customer service experience, excellent English communication skills, and proficiency in Microsoft programs. The company offers competitive pay, benefits, and advancement opportunities. The job is open only to Canadian residents authorized to work in Canada.
Lead- Reports Analyst
Company: Sutherland
Location: Other US Location
Posted Jun 10, 2024
Sutherland, a digital transformation company, is seeking a Reports Analyst with strong analytical skills and proficiency in MS Office applications. The ideal candidate will have experience in MS Excel Reporting with MS Access, PowerPoint, Pivot, slicers, and PowerPivot. They will be responsible for creating daily, weekly, and monthly reports for the leadership team, delivering solutions that meet end-to-end client requirements, and continually improving the reporting process for increased efficiency.
Sports Support/Customer Service Specialist
Company: Sutherland
Location: Canada
Posted Jun 08, 2024
Sutherland is hiring Fantasy Sports Enthusiasts for a full-time, work-from-home position. The role involves providing customer support and player advice for a popular fantasy sports platform. Benefits include medical, dental, vision, paid training, PTO, advancement opportunities, additional pay incentives, employee discounts, and wellness programs. Qualifications include a high school diploma, typing speed of 30+ words per minute, 1+ year of customer service experience, excellent English communication skills, strong sports knowledge, multitasking abilities, and proficiency in Microsoft programs. The job requires excellent Internet connectivity and is open only to Canadian residents authorized to work in Canada.
Lead- Scheduler
Company: Sutherland
Location: Other US Location
Posted Jun 10, 2024
Sutherland, a digital transformation company, is seeking a Workforce Scheduler. The role involves generating optimal shift schedules, forecasting transaction volumes, planning team activities, coordinating with service delivery, and demonstrating leadership skills. Sutherland values trust and value, aiming to create delightful customer experiences through human insight, design-thinking, and robotic automation.
Associate Manager - Real Time Analyst
Company: Sutherland
Location: Baton Rouge, LA
Posted Jun 28, 2024
Sutherland, a process transformation company, is seeking an Associate Manager - RTA with 3-4 years of call center team handling experience. The role involves monitoring queues, supporting staff, preparing reports, and strengthening relationships. Successful candidates should have basic Excel skills, understanding of call center KPIs, and strong communication abilities. Flexibility for a 24/7 environment and leadership skills are required.
Tech Support Champion: Daily Shift | German & English
Company: Sutherland
Location: Other US Location
Posted Jun 28, 2024
Sutherland is looking for a skilled and experienced Technical Support Guru to provide excellent customer service and technical support. The ideal candidate should have excellent German and English language skills, computer navigation skills, and knowledge in internet router's specifications and troubleshooting. The role involves resolving customer issues, communicating clearly with non-technical users, and adhering to client processes and company policies.
German Customer Service Specialist
Company: Sutherland
Location: Other US Location
Posted Jun 17, 2024
Sutherland is a global leader in customer experience management, offering exciting projects, professional growth, and a multicultural team. The company values German language proficiency, tech-savviness, communication skills, a desire to learn, and team spirit. Benefits include long-term employment, performance incentives, health insurance, flexible working hours, and career advancement opportunities.