Jobs at Sutherland
Sutherland, founded in 1999, has grown into a global leader in digital experience outsourcing, delivering AI‑driven customer engagement, analytics, and cloud services to Fortune 500 brands across the Americas, EMEA, and APAC. The company’s reputation rests on scalable technology solutions that blend human expertise with automation to reduce costs and accelerate digital transformation.
Tech talent at Sutherland spans software engineering, data science, DevOps, UX/UI design, and cybersecurity. The firm also hires product managers, project leads, and customer success specialists who support end‑to‑end digital journeys. Candidates can expect rigorous interview pipelines that test coding, problem‑solving, and cross‑functional communication, as well as opportunities to work on multi‑year, high‑impact projects.
By exploring Sutherland listings on Job Transparency, you gain instant access to benchmarked salary ranges, employee sentiment scores, and real‑time career progression data. This transparency lets you compare Sutherland’s compensation against industry averages, spot growth corridors, and negotiate offers that reflect your true market value.
Consultant Streaming Support - Customer Service- Remote
Company: Sutherland
Location: Atlanta, GA
Posted Dec 03, 2024
The job posting is for a customer service representative position at Sutherland, a digital transformation company. The company is seeking enthusiastic and people-oriented professionals to join their team in supporting customers of a global giant in the streaming media and entertainment industry. The job offers competitive hourly rate, paid training, and benefits.
Customer Service Reps/Not-For-Profit Support - Remote
Company: Sutherland
Location: Houston, TX / Remote
Posted Dec 03, 2024
Sutherland is hiring compassionate customer service reps to assist families and schools with scholarship inquiries. The role involves handling calls related to student inquiries, application status, and funding. Requirements include at least one year of customer service experience, strong communication skills, empathy, self-motivation, and accurate typing. The position offers an attractive hourly rate, extensive benefits, generous paid time off, and growth opportunities. It's a work-from-home role with specific internet speed requirements. Sutherland, a digital transformation company, is a Great Place to Work certified employer with over 35 years of experience in automated customer experiences.
GHRS Sr Associate – LATAM (Mexico & Colombia)
Company: Sutherland
Location: Other US Location
Posted Dec 03, 2024
The job description is seeking a detail-oriented professional to join the Global HR Shared Services team in LATAM, with a focus on Mexico and Colombia. The role involves overseeing HR queries, social security affiliations, and employee terminations, while ensuring compliance with local regulations. The company offers a collaborative environment, career development opportunities, and a chance to make a tangible difference in a growing global organization.
Lead - Customer Experience
Company: Sutherland
Location: Other US Location
Posted Dec 04, 2024
Sutherland is seeking a Trainer to create and facilitate training materials, focusing on equipping the organization with fundamental skills and knowledge. They are also looking for a Quality Analyst to evaluate and document customer transactions, ensuring accurate and consistent information is provided to customers. The Quality Analyst role involves overseeing and managing performance and service quality, guaranteeing customer satisfaction, and strengthening relationships with clients and team members.
Back-Office Support Specialist
Company: Sutherland
Location: Other US Location
Posted Dec 03, 2024
Sutherland is a company that offers a flexible and supportive work environment, with a focus on customer experience management. The job description involves reviewing customer documents, evaluating risks, and monitoring transactions. The company offers long-term job security, additional health and life insurance, and competitive salary.
Lodging & Hospitality Associate - USD $500 Sign-On Bonus payable for these positions
Company: Sutherland
Location: Half Way Tree, Jamaica
Posted Dec 04, 2024
Sutherland is hiring for a Lodging & Hospitality Resolutions Associate position. The role involves providing exceptional customer service via calls and emails, resolving customer challenges, and up-selling products or services. Qualifications include a minimum of 3-4 CXC/GCE subjects, a valid ID, and customer service experience. Successful candidates will receive competitive compensation, paid training, discounts, and excellent benefits including health insurance, lunch benefits, and career growth opportunities.
Customer Support Representatives/Streaming Services - Remote
Company: Sutherland
Location: Other US Location
Posted Dec 03, 2024
Sutherland is a digital transformation company seeking enthusiastic and people-oriented professionals to join their dynamic team in supporting customers of a global giant in the streaming media and entertainment industry. The company offers competitive hourly rate, paid training, and various benefits. The job requires experience in customer service, troubleshooting, and problem-solving skills.
Customer Care Representative, Remote
Company: Sutherland
Location: Columbus, OH / Remote
Posted Dec 03, 2024
Sutherland, a digital transformation company, is seeking Customer Service Reps. They offer competitive pay, benefits, training, and advancement opportunities. The role involves handling various customer calls and chat, requiring strong communication, multitasking, and problem-solving skills. Sutherland, re-certified as a Great Place to Work, has been helping global brands for over 35 years, transforming automated customer experiences.
Lodging & Hospitality Resolution Associate - USD Sign On Bonus available
Company: Sutherland
Location: Kingston, Jamaica
Posted Dec 03, 2024
Sutherland is recruiting for a Lodging & Hospitality Resolutions Associate. The role involves providing exceptional customer service via calls and emails, resolving customer challenges, and up-selling products or services. Qualifications include being at least 18, having a minimum of 3-4 CXC/GCE subjects including English, a valid government ID, and flexible availability. Preferred skills include customer service experience, problem-solving abilities, and proficiency in Microsoft Office. Benefits include competitive compensation, paid training, discounts, health insurance, and career growth opportunities.
Customer Benefits Advisor (Full-Time/Permanent)
Company: Sutherland
Location: Half Way Tree, Jamaica
Posted Dec 03, 2024
Sutherland, a global company founded in 1986, is seeking a Customer Dental Benefit Advisor. They promote a positive work environment, celebrate diversity, and offer competitive compensation packages. The role involves providing exceptional customer service, handling inbound calls, and upselling products. Qualified candidates should have 1-2 years of BPO/customer service experience, strong communication skills, and proficiency in Microsoft Office.
ETL Sr Technical Lead
Company: Sutherland
Location: Other US Location
Posted Dec 04, 2024
Sutherland is seeking a goal-oriented Full Stack Developer for a core engineering initiative. The role involves extensive client-facing consulting and hands-on programming/development, implementing world-class data solutions, managing a team, and leading business intelligence application solutions delivery. The responsibilities include balancing priorities, designing ETL mappings, supervising team activities, investigating production data issues, and supporting presales and solution engineering activities. The qualifications require 10+ years of IT experience in data warehousing, 5+ years in client-facing consulting, and 3+ years of hands-on experience with ETL tools and visualization tools. The desired skills include data management, data warehouse architecture, data migrations, and cloud warehouse projects.
Banking Collections and Customer Service Associate
Company: Sutherland
Location: Half Way Tree, Jamaica
Posted Dec 03, 2024
One Sutherland, a global company celebrating diversity, is seeking a motivated Loan Collections and Customer Service Advisor. The role involves handling inbound/outbound calls, educating customers on account status, and securing payments. Essential qualities include excellent communication, team orientation, critical thinking, and emotional resilience. Successful candidates will have a minimum of 3-4 CXC/GCE subjects, a valid ID, and flexible availability. Sutherland offers competitive compensation, training, and benefits including health insurance, lunch benefits, and career growth opportunities.