Jobs at Sutherland
Sutherland, founded in 1999, has grown into a global leader in digital experience outsourcing, delivering AI‑driven customer engagement, analytics, and cloud services to Fortune 500 brands across the Americas, EMEA, and APAC. The company’s reputation rests on scalable technology solutions that blend human expertise with automation to reduce costs and accelerate digital transformation.
Tech talent at Sutherland spans software engineering, data science, DevOps, UX/UI design, and cybersecurity. The firm also hires product managers, project leads, and customer success specialists who support end‑to‑end digital journeys. Candidates can expect rigorous interview pipelines that test coding, problem‑solving, and cross‑functional communication, as well as opportunities to work on multi‑year, high‑impact projects.
By exploring Sutherland listings on Job Transparency, you gain instant access to benchmarked salary ranges, employee sentiment scores, and real‑time career progression data. This transparency lets you compare Sutherland’s compensation against industry averages, spot growth corridors, and negotiate offers that reflect your true market value.
Customer Support Representative/Bilingual French - Remote
Company: Sutherland
Location: Houston, TX / Remote
Posted Dec 03, 2024
Sutherland is currently hiring bilingual (French/English) customer service professionals to support a global streaming media and entertainment company. The role involves handling billing inquiries, troubleshooting issues, and recommending solutions. Benefits include a competitive hourly rate, health benefits, training, and a great work environment. Qualifications include customer service experience, streaming service knowledge, language proficiency, and technical skills. The position is open to US residents authorized to work.
Sr. Operations Manager - Tech Sales
Company: Sutherland
Location: Baton Rouge, LA
Posted Dec 02, 2024
The job description is looking for a Sr Operations Manager to establish and create strategies to enhance processes and boost ease and efficiency. The role requires strong analytical skills, leadership skills, and ability to manage time effectively.
Spotify Customer Service Expert with Arabic and English
Company: Sutherland
Location: Remote
Posted Nov 29, 2024
The job posting is for International Customer Service Professionals to work for Spotify's client, Sutherland Bulgaria. The company offers a dynamic multicultural environment, long-term job security, and various benefits. The job involves providing email support, answering FAQs, and troubleshooting.
Customer Service Reps/Sports Specialists - Remote
Company: Sutherland
Location: Edmonton, Canada / Remote
Posted Dec 03, 2024
Sutherland is seeking passionate sports enthusiasts for a work-from-home opportunity as Sports Specialists. The role involves providing exceptional customer service, acting as a brand ambassador, and supporting all aspects of the customer's digital sports platforms. Key responsibilities include creating best-in-class fan experiences, educating fans, resolving inquiries, and maintaining product knowledge. The company offers competitive pay, training, PTO, benefits, advancement opportunities, and employee discounts. Qualifications include a high school diploma, typing speed, customer service experience, strong English skills, digital navigation proficiency, sports knowledge, multitasking abilities, and reliable internet connectivity.
Withdrawal Analyst - Back Office
Company: Sutherland
Location: Other US Location
Posted Dec 02, 2024
Sutherland is a company that offers a range of benefits and opportunities for career growth. The job description for the Withdrawal Guru Analyst role involves handling customer requests, reviewing and processing withdrawals, and collaborating with colleagues. The company values customer-centricity, attention to detail, and basic computer skills.
Business Development Manager (Remote)
Company: Sutherland
Location: Houston, TX
Posted Dec 02, 2024
The job description is for a Business Development Manager at Sutherland, responsible for executing strategic lead generation initiatives to drive revenue growth. The role involves close collaboration with various stakeholders to implement proactive lead generation campaigns targeting key markets and offerings.
Bilingual HR Support Representative proficient in Italian and English
Company: Sutherland
Location: Other US Location
Posted Nov 29, 2024
Sutherland is a global leader in Customer Experience Management, offering a dynamic work environment, opportunities to develop skills, and a range of benefits. The company is seeking a Bilingual HR Support Representative to join their team.
Client Director - (Oracle Fusion Expert)
Company: Sutherland
Location: Lima, OH / Remote
Posted Dec 03, 2024
Sutherland is recruiting a Client Director for the Manufacturing Vertical, emphasizing a chance to drive digital transformation and co-create customer value. The role involves managing customer relationships, ensuring project success, and providing advisory services with Oracle Fusion expertise. Key responsibilities include account management, customer engagement, program management, solution expertise, collaboration, and governance & reporting.
Lodging & Hospitality Resolution Associate
Company: Sutherland
Location: Half Way Tree, Jamaica
Posted Dec 03, 2024
Sutherland is recruiting for a Lodging & Hospitality Resolutions Associate. The role involves providing exceptional customer service via calls and emails, resolving customer challenges, and up-selling products or services. Qualifications include a minimum of 3-4 CXC/GCE subjects, a valid government ID, and strong problem-solving abilities. The company offers competitive compensation, paid training, discounts, and excellent health insurance. The position requires tech-savviness, strong communication skills, and the ability to work onsite.
Digital Trust and Safety Innovation (KYC) Team Manager
Company: Sutherland
Location: Other US Location
Posted Dec 02, 2024
The job description is for a leadership role in the GameTech industry, offering flexible schedules, cutting-edge tools, and opportunities for growth and impact. The company provides a supportive environment, competitive salary, and benefits.
Back Office Customer Care Associate
Company: Sutherland
Location: Half Way Tree, Jamaica
Posted Dec 03, 2024
Sutherland is seeking a dedicated, team-oriented individual for a Customer Support Associate role. The position involves managing customer care activities, processing orders, and maintaining customer satisfaction. Qualifications include a minimum of 3-4 CXC/GCE subjects, a valid government ID, and flexible availability. Preferred skills include customer service experience, problem-solving abilities, and proficiency in Microsoft Office. Benefits include competitive compensation, paid training, health insurance, and career growth opportunities.
Banking Support Associate
Company: Sutherland
Location: Half Way Tree, Jamaica
Posted Dec 03, 2024
Sutherland, a global company celebrating diversity and equal opportunity, is seeking a motivated Banking Customer Service Associate. The role involves providing exceptional customer service, handling inquiries, processing payments, and up-selling products. Successful candidates must be 18+, have relevant qualifications, and demonstrate strong communication, problem-solving, and multi-tasking skills. Sutherland offers competitive compensation, training, and benefits including health insurance, career growth opportunities, and a positive work environment.