Jobs at Talkdesk
341 open positions
Premium Technical Support Representative
Company: Talkdesk
Location: Remote
Posted Dec 09, 2023
To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.) Act promptly, decisively, and without delay. Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Requirements: Fluent in English; Excellent written and verbal communication skills; Previous experience in a client-facing technical role for a product business; Strong problem-solving, decision-making, and critical-thinking skills; Ability to make sense of something complex and explain it in plain English; Professional, courteous and committed to provide amazing customer support; Open-minded, positive and keen to learn; Great attitude, team player; Willing to work flexible hours; Keen to mentor and help train junior team members; College degree. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. Responsibilities: Answer technical support requests via email, chat, and phone; Help guide customers through the setup process; Collaborate with our engineering team to solve more complex issues; Identify, document and follow up with engineers on product bugs and features; Update knowledge base and troubleshooting documentation for internal and customer use; Act as a liaison between engineering, customer success and sales on technical issues affecting our customers. Bonus Requirements: Fluent level in other languages (preferably Spanish, French or German); Degree in a technical subject; Knowledge of IP Telephony; Experience diagnosing QoS issues; Experience with call center technology such as IVRs ; Experience with Salesforce as an admin or developer. The Talkdesk story hinges on empathy and acceptance. Speed: Execute with agility and urgency.
Sales Development Representative - APAC
Company: Talkdesk
Location: Remote
Posted Dec 03, 2023
Experience using Salesforce, Outreach, LinkedIn, and other platforms. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.) Find these opportunities through daily, consistent, and highly relevant outreach activities via calling, email, social, video, and other unique channels. Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. A great attitude, positivity, and possessing a burning desire to grow and succeed. A disciplined approach to time management, goal-setting and achieving success. Ensuring accurate activity, contact, and account information for all your prospects and customers. A proven track record of success and overcoming obstacles associated with account development, prospecting, and customer service. You’ll stand out with: 1+ years of experience in sales, marketing, or customer service.
Enterprise Select Account Executive - West (NorCal)
Company: Talkdesk
Location: Remote
Posted Nov 18, 2023
Talkdesk, a recognized cloud contact center leader, is seeking a driven Enterprise Select Account Executive for the West region, focusing on Northern CA. The role involves establishing the Talkdesk footprint, meeting and exceeding revenue targets, and selling to CXO's and senior management. The ideal candidate should have a proven track record of achieving quotas, strong sales skills, and the ability to build and manage a substantial sales pipeline. They should also possess technical aptitude, excellent communication skills, and the flexibility to adapt to a fast-paced startup environment.
Enterprise Select Account Executive - West (KC/St. Louis)
Company: Talkdesk
Location: Remote
Posted Nov 17, 2023
Talkdesk, a recognized cloud contact center leader, is seeking a driven Enterprise Select Account Executive for the West region, focusing on Missouri and Kansas. The role involves establishing the Talkdesk footprint, meeting and exceeding revenue targets, and selling to CXO's, senior management, and director-level individuals. The ideal candidate should have a proven track record of achieving quotas, strong sales skills, and the ability to build and manage a substantial sales pipeline. They should also possess technical aptitude, excellent communication skills, and the flexibility to adapt to a fast-paced startup environment.
Director, Product Marketing AI, Analytics & Benchmarks
Company: Talkdesk
Location: Remote
Posted Dec 06, 2023
High energy, charismatic, innovative, creative individual. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status. CCW, CCA). Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.) Bachelor's degree required, Masters preferred Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. You have an established voice (via blogs, books, presentations, or other thought leadership) in the contact center/business communications community. Can help Talkdesk product teams and partners understand how enterprise executives make decisions, and assimilate product-level feedback. Can drive consensus across executives to align the goals of large scale, transformational sales opportunities. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. Act promptly, decisively, and without delay.
Senior Manager, Sales Operations
Company: Talkdesk
Location: Remote
Posted Dec 03, 2023
To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.) Act promptly, decisively, and without delay. Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. 5-10 years of progressive experience in roles related to sales operations, revenue operations, or a closely related area. Responsibilities: Partner with the sales leadership in running effective forecasting processes Maintain the updates required in forecasting, including items of new teams, quotas, accounts, territories Support the plan processes and change of accounts, territories and segmentation, providing leadership guidance Strong understanding of sales and revenue processes, strategies, and best practices. Previous experience in a leadership or managerial role, preferably within the field of operations. Experience with CRM (Customer Relationship Management) systems, such as Salesforce. Reporting to the VP Sales Operations, you will be responsible for supporting the Talkdesk sales teams across all aspects of the Forecasting, Planning, Territory analysis, account segmentation and Pipeline. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance.
Public Sector Account Executive (SLED)
Company: Talkdesk
Location: Remote
Posted Nov 17, 2023
Talkdesk, a recognized cloud contact center leader, is seeking a driven Public Sector Account Executive (SLED) to establish the company's footprint in State, Local, and Education accounts. The ideal candidate will have 4+ years of proven success selling SaaS solutions to new logo SLED accounts, a history of achieving and exceeding quota, and strong sales skills. The role involves quota attainment, pipeline development, customer engagement, sales strategy and collaboration, operational excellence, Talkdesk evangelism, and more. Talkdesk values inclusivity, diversity, and genuine acceptance, and is committed to hiring without regard to legally protected status.
Senior Site Reliability Engineer - FedRAMP
Company: Talkdesk
Location: Remote
Posted Dec 10, 2023
To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.) Act promptly, decisively, and without delay. Kotlin) 2+ years experience with Terraform 2+ years experience with Ansible 2+ years experience with kubernetes 3+ years experience with at least 3 of the following: messaging systems such as RabbitMQ or Kafka, data stores such as MongoDB, Postgres, MySQL, MariaDB, Redis, Cassandra, or Elasticsearch Experience with Monitoring Tools like Datadog, New Relic, Grafana or similar Understanding of the importance of observability, and good intuitions about what to measure and how Ability to identify time consuming and error prone manual tasks and then build tooling to automate them Ability to identify and understand large-scale complex systems from a reliability & availability perspective Ability to identify root causes of instability in a large-scale distributed system, across stacks Hold yourself and others around you to higher stands when working with production Bringing a developer mindset and applying it to infrastructure Solution Focused Nice to haves / Pluses: Experience with technologies such as Docker, Consul, Vault, Jenkins, Concourse, Prometheus, Nexus Experience with encryption technologies such as GoPass, ACM, KMS, Hashing Experience with PaaS-like solutions such as Heroku, Kubernetes, Docker Swarm, Mesos, or OpenStack Experience with designing and operating IP networks Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. We are looking for Senior Site Reliability Engineers (SREs) who can lead in helping us design, build, and maintain high-performance, scalable, and reliable services, that serve as the infrastructure foundation for the rest of Talkdesk, with the objective of having the least manual intervention possible, while also ensuring high availability and reliability of those components. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. Responsibilities: Design, build, harden, and maintain the core infrastructure used by all of Talkdesk’s engineering teams Automate every aspect of our infrastructure to remove as much as possible any human intervention Participate in design reviews and production reviews for new features, products, or pieces of infrastructure Help keep existing base infrastructure running smoothly Develop effective tooling, alerts, and response to both identify and address reliability risks Drive and promote protocols on production readiness and operational excellence Participate in on-call rotation alongside other engineering teams (opt-in) Partner with product engineering teams to debug production outages and carry out action items to improve reliability of those systems Plan for evolution and growth of Talkdesk’s infrastructure Requirements: 3+ years of experience working with AWS 3+ years of experience working with Linux/Unix systems 3+ years experience with at least one of the following: bash, python, Java , or any JVM-based language (i.e. The Talkdesk story hinges on empathy and acceptance. We believe in a DevOps philosophy where every engineering team at Talkdesk should be responsible for the software they build and deploy and SREs play a critical role in ensuring that the teams have the tools, practices, and expertise to make that happen in a blame-free culture. Our Engineering team follows a micro-service architecture approach to build the next generation of Talkdesk, with vertical teams responsible for all the decisions under their services.
Enterprise Account Executive - Nordics
Company: Talkdesk
Location: Remote
Posted Dec 06, 2023
To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.) Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Act promptly, decisively, and without delay. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. The Talkdesk story hinges on empathy and acceptance. We are looking for driven, motivated and ambitious Enterprise Account Executives. As an Enterprise Account Executive II at Talkdesk, you will… Target net new accounts with 1000+ employees Generate a strong pipeline to ensure extensive coverage. Manage the complete and complex sales-cycles. Including pipeline generation and often presenting to C-level executives the value of Talkdesk’s solution Streamline the contracts phase; Strong proposal, terms and negotiation experience is important Align with the Talkdesk sales Go-to-Market plan to develop and own accountability for your region’s targeted prospects.
Enterprise Select Account Executive - West (Chicago)
Company: Talkdesk
Location: Remote
Posted Dec 03, 2023
. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status. Deep SaaS sales experience. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.) Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Adjust to changing market trends, industry news, and sales techniques to remain current and effective. Communication: Foster two-way communication, ask key questions to find customer value drivers, and spot their business's economic drivers. The Talkdesk story hinges on empathy and acceptance. Sales Skills: High-level sales skills, ability to tell compelling stories, and convey value succinctly in customer interactions. Flexibility & Adaptability: Comfortable operating in a fast-paced, dynamic startup environment.
IT Support Representative
Company: Talkdesk
Location: Remote
Posted Nov 17, 2023
Talkdesk is a globally recognized cloud contact center leader, valued at over $10 billion. They prioritize innovation, inclusivity, and community involvement. The company culture is defined by FAST principles: Focus, Accountability, Speed, and Talkdesker. The IT role involves setting up, maintaining, and troubleshooting macOS and Windows laptops, network troubleshooting, and providing Tier 1 and 2 Helpdesk support. Qualifications include experience with Google Apps Suite, Office 365, and TCP/IP networking.
Regional Channel Manager - LATAM
Company: Talkdesk
Location: Remote
Posted Dec 03, 2023
To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status. Act promptly, decisively, and without delay. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.) It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. Responsibilities: Build and cultivate lasting, meaningful relationships with the Talkdesk channel partner community, including SaaS SIs, telecom master agents, VARs, and other consultants / resellers Meet and exceed pipeline quota through the management and execution of the Talkdesk sales process via partner referrals Understand and internalize the Talkdesk vision, solution set, product roadmap, and go-to-market activities and effectively communicate these to partner constituents Collaborate with our Sales, Marketing and Customer teams to generate channel pipeline and partner / customer satisfaction Conduct web-based demos and develop materials necessary to accelerate partner and customer acquisition Provide feedback to the product team concerning partners’ requests for product enhancements Use Salesforce.com to maintain excellent records and report on Channel activity and metrics Recommend Talkdesk partner infrastructure improvements (e.g., partner portal, marketing collateral) as partner needs dictate Requirements: BA/BS degree required; MBA is appreciated 3-5 years of experience in channel sales 3+ years experience working in the SaaS or telecom industry Creative and passionate about partnering; exceptional ability to develop relationships Engaged personality, polished verbal and written communication skills and meticulous attention to detail “Hunter” mindset with the ability to generate partner referral opportunities while also developing longer term partner relationships Highly organized self-starter who runs toward opportunities Proficient with web-based demo software and tools Comfortable operating in a fast-paced, dynamic startup environment Willingness to travel (10-20%) as needed Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. The Talkdesk story hinges on empathy and acceptance. At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. Speed: Execute with agility and urgency. Talkdesker: YOU! Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.