Jobs at Upside
393,388 open positions
Engineering Manager - Machine Learning
Company: Upside
Location: Remote
Posted Aug 08, 2023
We‘re passionate about building a workplace that represents a variety of backgrounds, skills, and perspectives and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. These real-time software platforms enable data scientists to develop, train, monitor, and maintain ML models served through these platforms. Upside is not liable for, and will not pay, placement fees for candidates submitted by any party or agency other than its approved recruitment partners.At Upside, we believe that diversity drives innovation. Everyone is welcome here. You're welcome to work from our DC, Austin, Chicago or New York office if you're in-region!Notice to recruiters and placement agencies: This is an in-house search with a dedicated recruiter. Our goal is to accelerate the delivery of data science models into production while driving business KPIs to increase consumer adoption, increase profitability for Upside and our merchants, and improve consumer and merchant satisfaction.What you'll do:Lead the strategic and day-to-day engineering workload management of the team.Use Agile methodologies to manage and deliver the teams’ OKRs.Partner with our Product Managers and Data Science to prioritize the work both tactically and strategically.Build (in collaboration with the product management and data science teams) OKRs and roadmaps, then drive the plans through sprints.Shape the strategic direction of the organization.Ensure continuous investment in machine learning platform capabilities to accelerate delivery of data science.Be responsible for the hiring, mentoring, career development, and organizational needs of your team.What you need:3+ years experience building and leading high-impact teams.3+ years working as or with analysts, data scientists, or data engineers.5+ years of experience using cloud first technologies such as streams, containers, services, and both document and relational data stores.5+ years of programming experience in either Python or Java.Proven experience designing and implementing high performance platforms.Skilled in collecting, analyzing and writing requirements.Strong written and verbal communication skills and ability to work across multiple business and engineering organizations.The fine print:Worksite location: This is a fully-remote role that may sit anywhere in the United States. Our differences are what makes us stronger. The role will also work across the Engineering organization alongside the Analytics Engineering, Data, and Marketplace Engineering teams to ensure that our solutions are aligned to company goals.More about the Personalization & Pricing Team:The Personalization & Pricing engineering team builds scalable and reliable software platforms that serve Machine Learning (ML) predictions in real time. In 2023, Upside was included as a Top Workplace in the USA, received six Best Places to Work awards from Built In, and was named a Top Workplace for Perks & Culture by The Muse.About the job:The Senior Engineering Manager will lead the engineering efforts on the Personalization & Pricing team, working closely with the Product and Data Science teams. We are iterating on and improving our core offer pricing and ranking algorithms, with fraud and other personalization applications in the roadmap.
Senior Email Developer
Company: Upside
Location: New York City, NY
Posted Aug 13, 2023
We‘re passionate about building a workplace that represents a variety of backgrounds, skills, and perspectives and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Upside is not liable for, and will not pay, placement fees for candidates submitted by any party or agency other than its approved recruitment partners.At Upside, we believe that diversity drives innovation. With a heavy emphasis on data and experimentation, the team tests performance across a variety of channels, including radio, digital, and outstanding referral programs, which creates space for creativity and diverse ideas. ).Maintain the organization of those systems by organizing email inventory and cleaning user lists.Create workflows that organize how, when, and to whom messages are sent, and use webhooks to change users’ experience within the app.Enable hyper-personalized campaigns by setting up catalogs that auto-populate content based on each user’s experience, location, and other criteria.Guarantee accuracy, clarity, and functionality of messages by proofreading copy, ensuring images render correctly, testing hyperlinks, etc.Work closely with Growth Marketers to configure and run experiments like A/B tests and document their results to inform future campaigns and initiatives.Monitor and record the performance of campaigns, including deliverability, open rates, clickthrough rates, etc.Provide additional support to the Growth Marketing team as needed, which could include generating reports, marketing QA or creating promo codes.Senior recurring audits of existing workflows and processes to make optimization recommendations.What you need:5+ years of relevant professional experience in email marketing, specifically using Iterable.Experience using HTML and CSS.Collaborate with our Marketing, IT, and Operations teams to combine strategy and data for highly-personalized, dynamic emails built with RPL (Responsys Personalization Language)Experience with campaign setup, audience segmentation, delivery monitoring, and reporting.Working knowledge of Excel with the ability to use data to assess the success of marketing initiatives.Superior writing, editing, and verbal communication skills.A keen eye for detail and an unwavering commitment to quality (i.e., you’ll notice if there’s an extra space between two sentences and are happy to run through the system as many times as it takes to ensure it's just right).Ability to work independently as a self-starter in a fast-paced environment and manage multiple projects simultaneously to meet tight deadlines.The fine print:Location: This role is a hybrid role and required to work from our NYC office two days/week.Notice to recruiters and placement agencies: This is an in-house search with a dedicated recruiter. This Senior Email Developer will be a critical component of our ability to communicate with our users at scale!What you’ll do:Manage key marketing systems like Iterable to power the primary ways we connect with users (e.g., email campaigns, push notifications, in-app notifications, etc. The Growth Marketing team works closely with writers, designers, creative strategists, data analysts, and others from across the organization to serve our 5M users and touch millions more through our marketing channels.About the Job:Upside has millions of users that use our app and partner apps to find personalized cash back offers across gas, restaurants, and grocery. The team also owns the user experience once they sign up for the app, sending tens of millions of engaging and relevant emails, push notifications, and in-app messages each month to drive app usage. Everyone is welcome here. In 2023, Upside was included as a Top Workplace in the USA, received six Best Places to Work awards from Built In, and was named a Top Workplace for Perks & Culture by The Muse.Meet the Growth Marketing Team:The Growth Marketing Team is made up of innovative individuals focused on growing the user base across fuel, restaurant, and grocery and nurturing our existing customers. We have a goal to 2x the number of yearly transactions that run through Upside this year, so we are looking for our first Marketing Operations team member to scale processes and build efficiencies in support of our marketing team.
Senior Security Operations Engineer II
Company: Upside
Location: Remote
Posted Aug 10, 2023
We‘re passionate about building a workplace that represents a variety of backgrounds, skills, and perspectives and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Upside is not liable for, and will not pay, placement fees for candidates submitted by any party or agency other than its approved recruitment partners.At Upside, we believe that diversity drives innovation. Everyone is welcome here. You're welcome to work from our DC, Austin, Chicago or New York office if you're in-region!Notice to recruiters and placement agencies: This is an in-house search with a dedicated recruiter. We believe partnership and teamwork are the best paths to building awareness and scaling security concerns across the entire organization.About the job:As the Senior Security Operations Engineer II, you’ll identify and remediate cloud threats and security incidents, monitor the health of the cloud security vulnerability management, and enable and implement innovative solutions that increase our security posture and enable our teams to do their best work. rebuilding VPN servers)Collaborate with security engineers and software developers to resolve critical cloud vulnerabilities and respond to security incidentsCreate workflows and integrations to automate vulnerability / configuration managementDetermine when risk acceptance is needed for outstanding cloud vulnerabilities and misconfigurations and understand the potential larger impactProvide recommendations on how to avoid future incidents and improve security controlsCoach and mentor junior security operations professionals, and develop and lead trainings for corporate end-usersSupport system updates in partnership with Information Technology and Engineering TeamsAssist in the maintenance and reporting of security program metricsWhat you need:5+ years in DevOps, Cloud Security, Security Operations or Network EngineeringProficiency with object-oriented programming and infrastructure as code (ideally Terraform and Python3)Understanding of cloudsec architecture and AWS Lambda highly preferredInitiative and professional growth mindset (learn, adapt, persevere, grow)Bachelor’s degree in Computer Science or Engineering a plusAdvanced customer service and people skillsOur technology stack:AWS LambdaPython3 and JavaTerraform (HCL)Github Advanced Security (CodeQL, Dependabot)Github ActionsLaceworkThe fine print:Location: This is a fully-remote role that may sit anywhere in the United States. Our differences are what makes us stronger. Come join us!LI-SJ1 You won’t be alone in this endeavor with the support of the Director of Information Security and Governance Risk and Compliance and team members that will look to you as a mentor and coach with an opportunity for future growth as the leader of the InfoSec team.What you'll do:Build, deploy, and manage infrastructure and security tooling (e.g. In 2023, Upside was included as a Top Workplace in the USA, received six Best Places to Work awards from Built In, and was named a Top Workplace for Perks & Culture by The Muse.Meet the Information Security team:The Upside InfoSec team is a tight-knit group that has successfully implemented security standards across the company.
VP, Merchant Product Marketing
Company: Upside
Location: Remote
Posted Aug 09, 2023
We‘re passionate about building a workplace that represents a variety of backgrounds, skills, and perspectives and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Most importantly, you enjoy partnering with Product, Demand Generation, Sales, Accounts and Sales Enablement teams to drive top line growth. Come join us. Upside is not liable for, and will not pay, placement fees for candidates submitted by any party or agency other than its approved recruitment partners.At Upside, we believe that diversity drives innovation. If this sounds like you, we’d love to hear from you.What You’ll DoDevelop and implement a quarterly/ annual product marketing strategy aligned with business objectives, market directions, product roadmap, and releases of our offeringsLeverage a deep understanding of Upside’s product offering and roadmap, customer/user research and market insights to develop positioning and competitively differentiated messaging for our portfolio of products.Enhance our GTM approach by understanding and documenting our buyer’s process, including where they get information, and the who, what, when and why behind the decisions they make. calculators, demos etc) that convey a cohesive narrative and measurably grow the pipeline and increase sales velocity.Assist in creation of compelling marketing collateral that simplifies product value messages to drive awareness and interest (video, webinars, thought leadership, email nurture, etc).Launch new products and features by leading the launch strategy, planning, deliverables, timelines and managing cross functional teams to ensure maximum adoption and revenue impact by product line.Provide input and strategy into product roadmap and pricing based on market and customer research finding, industry analyst interactions, market landscape and competitive findings. Lead, mentor and grow an impactful product marketing teamWhat You Need15+ years of software product marketing targeting enterprise b2b audiences and including retailers7+ years of marketing leadership inclusive of growing marketing teamsMarketing innovation and experience with leading product marketing strategy for a data-driven product and achieving meaningful resultsWillingness to learn, adapt, fail, and grow (professional growth mindset)Outstanding communication and presentation skillsHighly creative with storytelling instinctsBe able to operate in a player-coach role when needed to help problem solve and develop talentExceptional customer service and people skillsSelf-motivated and energetic. Liaise with Sales Enablement to ensure the Sales and Accounts teams are equipped to use the content appropriately to articulate our product positioning and value proposition.Become a product evangelist and cross-functional leader internally who unites marketing, sales, customer success, and product teams to drive business results.Collaborate with the Demand Generation team in creating merchant-facing messaging, ideating on thematic campaigns, supporting with relevant product content (e.g. Strategize and refine our target buyer personas and journeys based on deep knowledge of product capability and buyer requirements.Build and maintain the core backbone of all product collateral and content such as demos, white-papers, workshops, presentations and technical blogs, that help Sales and Account teams educate the market. Everyone is welcome here. You bring creative energy to the team, but can operate calmly in chaotic environments, exhibit impeccable attention to detail, work efficiently - and do all of this with humility and a sense of humor.
Senior Software Engineer II, Infrastructure Security
Company: Upside
Location: Remote
Posted Aug 09, 2023
We‘re passionate about building a workplace that represents a variety of backgrounds, skills, and perspectives and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Upside is not liable for, and will not pay, placement fees for candidates submitted by any party or agency other than its approved recruitment partners.At Upside, we believe that diversity drives innovation. Everyone is welcome here. Come join us!LI-SJ1 You're welcome to work from our DC, Austin, Chicago or New York office if you're in-region!Notice to recruiters and placement agencies: This is an in-house search with a dedicated recruiter. Our differences are what makes us stronger. In 2023, Upside was included as a Top Workplace in the USA, received six Best Places to Work awards from Built In, and was named a Top Workplace for Perks & Culture by The Muse.Meet the Information Security team:The Upside InfoSec team is a tight-knit group that has successfully implemented security standards across the company. This is an individual contributor role that will increase our cloud security posture and enable our engineers to code safely.What you’ll do:Deliver CloudSec solutions that mitigate AWS infrastructure vulnerabilitiesEngage technology teams to review, document and communicate risksProvide technical guidance and mentorship to other security engineersRun IAC security scans and partner with engineers to fix unsafe codeEnsure compliance with relevant security regulations and standardsInteract with the security community and keep aware of trendsWhat you need:6+ years of cloud security inclusive of fixing code in Terraform, Python or JavaKnowledge of Lambda and DynamoDB security architecture and AWS IAMBachelor’s degree in Computer Science or Engineering highly preferredWillingness to learn, adapt, fail and grow (professional growth mindset)Background in DevSecOps and Network Engineering preferredAdvanced customer service and people skillsOur technology stack:AWS LambdaDynamoDBPython and JavaTerraform (HCL)Github Advanced SecurityGithub ActionsCodeQLDependabotThe fine print:Location: This is a fully-remote role that may sit anywhere in the United States. Please do not submit resumes to any person or email address at Upside. We believe partnership and teamwork are the best paths to building awareness and scaling security concerns across the entire organization.About the job:The Senior Software Engineer II, Infrastructure Security will build relationships with technology stakeholders and leverage CloudSec tools to identify and remediate cloud vulnerabilities.
Director, Lifecycle Marketing
Company: Upside
Location: New York City, NY
Posted Aug 13, 2023
We‘re passionate about building a workplace that represents a variety of backgrounds, skills, and perspectives and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Upside is not liable for, and will not pay, placement fees for candidates submitted by any party or agency other than its approved recruitment partners.At Upside, we believe that diversity drives innovation. With a heavy emphasis on data and experimentation, the team tests performance across a variety of channels, including radio, digital, and outstanding referral programs, which builds space for creativity and diverse ideas. The Growth Marketing team works closely with writers, designers, creative strategists, data analysts, and others from across the organization to serve our 5M users and touch millions more through our marketing channels.dAbout the job:By the end of the year, Upside has a goal to 2x the transactions that we drive to our almost 50,000 merchants and 20x our grocery and restaurant business.. To help us hit these goals, we’re in search of a Director, Lifecycle Marketing to develop and implement programs that optimize conversion of new users, drive increased value from existing Upside users, and reactivate churned users. This role will take a data-driven and experimental approach, then work cross-functionally to scale up what’s most effective. Everyone is welcome here. The team also owns the user experience once they sign up for the app, sending tens of millions of engaging and relevant emails, push notifications, and in-app messages each month to drive app usage. It’s an exciting opportunity to have strong ownership at a well-funded, rapidly growing startup.What you’ll do:Build and manage a hard-working lifecycle marketing team and mobilize them to execute your vision while supporting them to achieve their professional development goalsDirect the lifecycle marketing team and align support cross-functionally to lead the design of and implement growth marketing campaigns focused on increasing audience engagement, retention, and growing our subscription businessesOwn the marketing execution for email, push, and on-platform communications with an in-depth understanding of each channel's technical capabilitiesPartner with product, marketing, and analytics peers to define key objectives and develop and continually optimize customer segmentation and the corresponding marketing strategyLead efforts to define and improve lifecycle marketing spanning conversion (successful first usage of the app) through retention to maintain user engagement, increase the frequency of use, or win back inactive usersEstablish and maintain effective relationships with agencies as necessary to accelerate Upside’s growthWhat you need:10+ years of marketing experience, preferably at B2C/app based businessesAbility to both think strategically and implement tactically, with excellent communication and leadership skillsHands-on leader with experience juggling multiple projects and working cross-functionally in a fast-paced cross-functional environmentStrong data-driven mentality and deeply familiar with tools to support retention and CRM efforts such as Looker, Email Creation/HTML, MixpanelExperience with marketing automation platforms like Iterable, Braze and others preferredExperience with analytics tools like Looker and Mixpanel, SQL experience strongly preferredGenuine excitement and passion for the substantial opportunity to unleash your creative flair and help more people fuel their livesApproach your work with positivity and resilience to stay focused on the wins that truly move the business forwardThe fine print:Location: This role is a hybrid role and required to work from our NYC office two days/week. Notice to recruiters and placement agencies: This is an in-house search with a dedicated recruiter. In 2023, Upside was included as a Top Workplace in the USA, received six Best Places to Work awards from Built In, and was named a Top Workplace for Perks & Culture by The Muse.Meet the Growth Marketing Team:The Growth Marketing Team is made up of innovative individuals focused on growing the user base across fuel, restaurant, and grocery and nurturing our existing customers. Our differences are what makes us stronger.
Python Engineer
Company: Upside
Location: Poland
Posted Aug 14, 2023
Our Teammates are currently in Kraków, Warszawa, Wrocław, Berlin, or traveling the world. → At least 3 years of commercial experience in building web-based applications→ Solid knowledge of Python → Engineering mindset and/or a degree in Computer Science→ Great command of written and spoken English Relevant technology skills: → Experience with SQL databases → Experience with Kubernetes-based cloud infrastructure → Solid OOP skills → Experience with Git, unit testing, debugging, and profiling → Nice to have: Experience with and/or interest in LLMs → Nice to have: Experience with Django Relevant collaboration skills: → Experience directly working with different stakeholders (e.g. Product Owners or Business Founders) in a consulting setting → Deep, end-to-end understanding of the software development cycle → Experience in working in Agile/Lean methodologies Salary: Regular Engineer: 10 000 - 13 600 PLN net + VATRegular+ Engineer: 14 800 - 19 300 PLN net + VATSenior Engineer: 20 800 - 25 900 PLN net + VAT Including additional days off Location: Office in Kraków, coworking spaces across Poland, and fully remote. We run Upside focusing on knowledge, autonomy, and great collaboration - with our Clients and internally. Right now, we're looking for Mid & Senior Python Engineers to join our growing team and develop projects for key Clients. We are Upside — a team crazy about delivering high-quality and ambitious software projects for companies such as the University of Toronto, Framebridge, Artemest, and Mineski Global. Next to our Client-facing work, we also develop one of the biggest open-source e-commerce frameworks based on Ruby and Rails - Spree Commerce (currently at over 12 000 stars on Github). Great to meet you!
Senior Account Manager (Fuel)
Company: Upside
Location: Remote
Posted Aug 08, 2023
We‘re passionate about building a workplace that represents a variety of backgrounds, skills, and perspectives and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Upside is not liable for, and will not pay, placement fees for candidates submitted by any party or agency other than its approved recruitment partners.At Upside, we believe that diversity drives innovation. Account Managers collaborate with multiple teams including analytics, product, marketing, and operations to represent the voice of the customer and to help drive business growth.What you'll do:Learn Upside’s unique features to demonstrate the value to merchants and brand partnersWork with our clients through onboarding to long-term account management, cultivating trust and belief throughout their partnership with UpsideImprove retention of accounts through platform education, using customized decks and data in a relevant way to ensure client understanding and participationProactively predict and address concerns before they advance to churn riskOwn and grow relationships, including supervising and leading account-health metrics (CSAT, Retention, and Growth)Identify expansion opportunities and work to close, including adding more sites, c-store launches, and conversions to long-term agreementsLead monthly account reviews with merchant partners, interpreting raw account data to build performance reports, case studies, and white papersProactively maintain account health at multiple levels across client businesses, including senior executives of Fortune 500 companiesCollaborate effectively with internal Upside teams, including analytics, product, marketing, and operations, to ensure a consistent, positive experience for our customersWork in a fast-paced, evolving environment, and deliver world-class results, while continuously challenging yourself to be more ambitiousWhat you need:7+years of client-facing experience including 4+ years of enterprise experience in technology or retail fuels; Bachelor’s degree requiredConfident, eloquent, and effective public-speaking skills, and the ability to speak to both formal and casual audiencesTrack record of achieving and exceeding goalsProject-management abilities, including timeline management, client communication, and report interpretationAdaptable and creative demeanor, with a capability to work successfully with both internal and external clients.Strong analytical skills that will translate analysis into relatable and compelling talking points and storiesAbility to run multiple projects/opportunities and deliver results in a fast-paced environment working within time constraintsAbility to work effectively in a highly-collaborative environment with a combination of onsite and remote team membersExperience operating sales technology tools (e.g. Everyone is welcome here. Salesforce, Outreach, Gong), as well as Google Suite and Microsoft OfficeWillingness to travel up to 25%The fine print:Location: This is a fully-remote role that may sit anywhere in the United States. Account Managers are responsible for developing detailed knowledge of the product, coordinating with internal partners, strengthening client relationships through informative reporting and outstanding service, and ensuring clients are always receiving excess value from the Upside platform. We have 4 of the top 10 Fuel Brands as our preferred partners, along with many top U.S. wholesalers, marketers, and convenience store franchise groups. You're welcome to work from our DC, Austin, Chicago or New York office if you're in-region!Notice to recruiters and placement agencies: This is an in-house search with a dedicated recruiter. Even as we expand into new verticals, fuel is integral to our growth strategy, new market launch plans, and product development.About the job:We're looking for a driven, analytical relationship builder to join our team as a Senior Account Manager on the Strategic Accounts Team. In 2023, Upside was included as a Top Workplace in the USA, received six Best Places to Work awards from Built In, and was named a Top Workplace for Perks & Culture by The Muse.Meet the Accounts Team:The Fuel Accounts Team supports Upside’s largest industry vertical, with over 30,000 merchants across 48 states.
Product Director - Payments
Company: Upside
Location: Austin, TX
Posted Aug 06, 2023
We‘re passionate about building a workplace that represents a variety of backgrounds, skills, and perspectives and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Upside is not liable for, and will not pay, placement fees for candidates submitted by any party or agency other than its approved recruitment partners.At Upside, we believe that diversity drives innovation. )Coordinate and run sound experiments to test and validate hypothesesWhat you need:10+ years of product management experience, preferably in a FinTech, Payments, e-commerce, or marketplace startups7+ years of product leadership inclusive of growing product teamsBA/BS degreeExcellent problem-solving, analytical, and influencing skills, with ability to take initiative and build strong, positive relationshipsStrong user empathy, with an ability to transform complex data and customer insights into product vision and a prioritized roadmapThe fine print:Location: This role is required to sit at our Austin office Monday - Friday. Notice to recruiters and placement agencies: This is an in-house search with a dedicated recruiter. We’re looking for a Payments Product Manager to use their FinTech or Payments experiences and build tremendous value for our Consumer users, Merchant clients, and the business. Everyone is welcome here. You will enable the flow of significant volume ($) and transactions through our ecosystem, enhance how our Users interact with the places they love to shop, and how our Merchants view the profit brought to them by Upside.What you’ll do:You will lead all aspects of the newly formed Payments program to help Upside process Users’ payments through the appLead a cross-functional team through strategic vision, defining a roadmap, prioritizing solutions based on business and user impact, and building and delivering productsBuild and update the appropriate documentation and/or reporting to maintain alignment across all partners (e.g., PRDs, Product Roadmap, etc. Whether partnering with Engineering, Design, Marketing, or Sales, the Product team is committed to taking an experiment oriented approach to guarantee that data drives decisions.About the job:Upside has recently embarked on a journey to transform how our Merchants realize the value our Users bring to their locations by building out new Payments capabilities. Our differences are what makes us stronger. In 2023, Upside was included as a Top Workplace in the USA, received six Best Places to Work awards from Built In, and was named a Top Workplace for Perks & Culture by The Muse.Meet the Product Management team:The Product team at Upside is composed of results-oriented individuals with a diverse set of experiences, all working diligently to ensure that our product delivers as much value as possible for our merchants and consumers. Other notable investors include Bessemer Ventures and Formation8.Our mission, values, and commitment to inclusivity guide our team of more than 350 people worldwide, and the quality of our culture is reflected in the impact we’ve had on communities nationwide.
Senior Product Manager - Mobile App
Company: Upside
Location: Remote
Posted Aug 13, 2023
We‘re passionate about building a workplace that represents a variety of backgrounds, skills, and perspectives and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Upside is not liable for, and will not pay, placement fees for candidates submitted by any party or agency other than its approved recruitment partners.At Upside, we believe that diversity drives innovation. We believe in creativity, partnership, experimentation, and data-driven decisions so we can ultimately make a difference through our product. About the Job:Upside has millions of users that use our app and partner apps to find the best offers across fuel, restaurants, and grocery. We want to elevate our consumer experience to ensure we’re providing users with choice and value at every point.. We are looking for a Product Manager who will focus on building world-class experiences to make our users even happier. What you'll do:Lead a cross-functional team of partners to set a product vision, define a roadmap, build and deliver mobile app features that increase usage, retention, and reactivation.Deeply understand our users by collaborating with our research and insights function within our design team.Level up the core flows in the mobile app to reduce friction for users to claim offers across all verticals, earn cash back, and cash out.Drive broader adoption across verticals (e.g., gas, restaurant, grocery) to increase transactions per user per month and overall retention.Collaborate with the team focused on user acquisition and conversion to create a cohesive, end-to-end user experience.Lead an experimentation agenda in conjunction with the Data Science team, developing hypotheses, running A/B and pre/post experiments, and documenting results to drive improvements to user retention, referral, and reactivation.What you need:6+ years of product management experience.BA/BS degree in a quantitative field, or equivalent practical experience.Experience building B2C mobile apps.Excellent problem-solving, analytical, and influencing skills, with proven ability to take initiative and build strong, productive relationships.Strong user empathy, with an ability to transform complex data and customer insights into product vision and a prioritized roadmap.Experience working in a metrics and experimentation driven organization.Experience partnering with cross-functional teams of engineers, designers, sales, marketing, operations, and data scientists to deliver extraordinary products.Exceptional communication skills, both within your team, with leadership, and stakeholders.The fine print:Location: This is a fully-remote role that may sit anywhere in the United States.Notice to recruiters and placement agencies: This is an in-house search with a dedicated recruiter. Everyone is welcome here. In 2023, Upside was included as a Top Workplace in the USA, received six Best Places to Work awards from Built In, and was named a Top Workplace for Perks & Culture by The Muse.Meet the Product Management team:Upside is growing our product management team and looking for the right individual to join us. Our product team is made up of individuals with a diverse set of experiences, all working together to create a better world for consumers and merchants. Our differences are what makes us stronger. Other notable investors include Bessemer Ventures and Formation8.Our mission, values, and commitment to inclusivity guide our team of more than 350 people worldwide, and the quality of our culture is reflected in the impact we’ve had on communities nationwide. Come join us!LI-IN1
Staff Application Security Engineer
Company: Upside
Location: Remote
Posted Aug 08, 2023
We‘re passionate about building a workplace that represents a variety of backgrounds, skills, and perspectives and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Upside is not liable for, and will not pay, placement fees for candidates submitted by any party or agency other than its approved recruitment partners.At Upside, we believe that diversity drives innovation. Everyone is welcome here. This is an individual leadership role that will innovate for our InfoSec team, increase our product security posture and enable our engineers to code safely.What you’ll do:Innovate and deliver security solutions to mitigate application vulnerabilitiesRun security code tests (SAST, SCA) and partner with engineers to fix unsafe codeCreate threat models and engage technology teams to review and document risksGuide leadership on security architecture, design and best AppSec practicesTrain and upskill engineers on safe coding and vulnerability managementLead penetration testing initiatives and/or help manage bug bountiesInteract with the security community and keep aware of trendsWhat you need:10+ years of security engineering inclusive of application or product securityExperience with object-oriented programming inclusive of Python3 or JavaDeep understanding of AWS security architecture, Lambda and TerraformAbility to innovate, drive and deliver vulnerability management solutionsBachelor’s degree in Computer Science or Engineering highly preferredWillingness to learn, adapt, fail and grow (professional growth mindset)Exceptional customer service and people skillsOur technology stack:AWS Lambdas written in PythonGitHub Advanced SecurityTerraformPython for AutomationKubernetes clusters in AWS EKSJava microservices using 12-factor principlesAWS Services managed through Terraform (RDS, DynamoDB, S3, Athena, SNS, SQS, IAM, VPCs, Elasticache)Snowflake, dbt, DagsterGithub Actions CI/CDThe fine print:Location: This is a fully-remote role that may sit anywhere in the United States. You're welcome to work from our DC, Austin, Chicago or New York office if you're in-region!Notice to recruiters and placement agencies: This is an in-house search with a dedicated recruiter. Our differences are what makes us stronger. Come join us!LI-SJ1 In 2023, Upside was included as a Top Workplace in the USA, received six Best Places to Work awards from Built In, and was named a Top Workplace for Perks & Culture by The Muse.Meet the Product Security team:The Upside Product Security Engineering team is a tight-knit group of Application and Cloud Security engineers that have successfully implemented security standards across the company. Please do not submit resumes to any person or email address at Upside. Other notable investors include Bessemer Ventures and Formation8.Our mission, values, and commitment to inclusivity guide our team of 400 people worldwide, and the quality of our culture is reflected in the impact we’ve had on communities nationwide.
Strategic Account Manager (Restaurant)
Company: Upside
Location: Remote
Posted Aug 12, 2023
We‘re passionate about building a workplace that represents a variety of backgrounds, skills, and perspectives and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We may be spread across four cities, but we are a fun, supportive, and close-knit team. Upside is not liable for, and will not pay, placement fees for candidates submitted by any party or agency other than its approved recruitment partners.At Upside, we believe that diversity drives innovation. Everyone is welcome here. This role collaborates with multiple departments, including product, marketing, and sales, to represent the voice of the customer.What you'll do:Build and manage relationships with Upside strategic restaurant partners as their main point of contactEstablish and complete Upside’s strategic accounts playbook to ensure merchant satisfaction while partnering with Sales to drive growth within your portfolioDevelop data-driven insights and recommend scalable growth strategiesOwn and grow restaurant relationships, including monitoring and managing account metrics (Account Health, Churn, and Growth)Lead regular check-ins and quarterly account reviews with merchant partners, interpreting raw account data to build performance reports, case studies, and white papers.Collaborate with internal Upside teams, including Product, Sales, Merchant Analytics, and Operations, to ensure a consistent, positive experience for our customersWhat you need:10+ years experience as an Account Manager, or a similar role in strategic or enterprise account managementExperience with large data sets and ability to extract business insights from analysisSelf-starter work ethic, results-oriented personality, and a creative but structured problem-solving demeanorStrong communication and client management skillsThe desire to build something new and the ability to thrive in fast-paced environment is requiredExperience working with the restaurant industry or a two-sided marketplace is a major plusAbility to travel as needed for business purposesBachelor’s degree or higherThe fine print:This is a fully-remote role that may sit anywhere in the United States. In this role, you'll develop a detailed knowledge of our business and product, maintain and strengthen strategic client relationships with a portfolio of Upside’s strategic partners, and coordinate with internal partners to deliver on client expectations. You're welcome to work from our DC, Austin, Chicago or New York office if you're in-region!Notice to recruiters and placement agencies: This is an in-house search with a dedicated recruiter. Our differences are what makes us stronger. In 2023, Upside was included as a Top Workplace in the USA, received six Best Places to Work awards from Built In, and was named a Top Workplace for Perks & Culture by The Muse.Meet the Account Management team:The Upside Account Management Team is made up of hardworking, data-driven collaborators with a diverse set of backgrounds and experiences! While we have all had different paths to account management, we share a love of helping our merchants grow.