Jobs at Vonage
563,258 open positions
Director Product Marketing (Network APIs)
Company: Vonage
Location: Other US Location
Posted Mar 12, 2024
<p><em>Vonage is a global cloud communications leader that helps businesses accelerate their digital transformation through our fully programmable Unified Communications Contact Center Applications and Communications APIs <em><p> <p><strong>Our Marketing Mission <strong>We are a highly creative energetic and resultsoriented organization that produces and delivers the content Vonage needs to entice educate engage with and sell to customers around the world We connect with the external marketplace through all media including print digital and social Our team leverages deep industry market and customer data into actionable insights and marketing strategies We are creative and collaborative striving to translate how Vonages products and services can meet the needs of our current and future customers <p> <p><strong>SOUND INTERESTING CONTINUE READING BELOW<strong><p> <p><strong>Why this role matters<strong><p> <p>With multiple stakeholders and expectations of quick market acceptance and growth the successful candidate will have a broad range of skills across traditional product marketing as well as experience in marketing APIs marketing of OEM or cobrand white label offers and marketing tothroughwith gotomarket partners like CSPs As we are building a new category the successful candidate must have commanding messaging and communication skills to bring the vision to life through compelling thought leadership champion and evangelize our differentiated position in writing and spoken word lead content creation and promotional efforts to accelerate awareness and drive demand across numerous customer categories and personas <p> <p>Core to our gotomarket strategy is partnering with CSPs to include them in the new value chain that is being created from exposing and delivering advanced network APIs from their networks to application developers and enterprises to drive future innovations As such the successful candidate must have demonstrated success in leading through influence crossteam project management and compelling communication skills <p> <p>At Vonage Product Marketing partners from the very forefront of product strategy and owns the full gotomarket motion for all associated products and services The Director Product Marketing Network APIs will build and evangelize category messaging and develop gotomarket strategy plans and content in partnership with communications product management sales enablement integrated marketing web and corporate communications to distinguish Vonage and Ericsson in this exciting new arena<p> <p><strong>Where you will work<strong><p> <p><em>Flex Worker<em> You will have home based days but can be required to commute to the office for collaboration customer meetings and presentations up to 3 days a week exact days to be agreed with your line manager <p> <p>The address of the office you will be commuting to is <em>101 Crawfords Corner Road Suite 2416 4th Floor Building 2 Holmdel NJ 07733<em><p> <p><em>Sponsorship Not Available <em>Legal authorization to work in Country is required We are unable to sponsor individuals for employment visas now or in the future for this job opening<p> <p><strong>What you will do<strong><p> <p>This highly visible role will be responsible for gotomarket strategies plans roadmaps content and commercialization in one of the most critical portfolio areas of both Vonage and Ericsson A compelling strategist and storyteller with a maniacal focus on execution you will help position us as a first mover and develop advanced use cases and applications that bring to life new monetization opportunities for CSPs Telecoms and app developers ASPs while also engaging enterprises with the untapped opportunities now available through advanced network APIs You will also have a passion for enablement and ground breaking to ensure our CSP partners are fully ready to evangelize and promote our offerings whether they are white label or cobrand offerings <p> <ul><li>Work closely with internal and external teammates across Vonage Ericsson and our CSP partners to help refine strategy and gotomarket planning and execution for new Network APIs and new CSP deployments<li> <li>Engage with Product Management and Account Management within both Vonage and Ericsson to understand new products new business initiatives and other market changes that require evolution in Product Marketing support<li> <li>Liaise with account managers and business development teams to engage onboard launch and make successful new CSPs who adopt our API platform<li> <li>Develop thought leadership and category creation materials including presentations ebooks whitepapers and use cases partner to develop product demos training videos etc for sales enablement and marketing teams both internally and with CSP partners as appropriate<li> <li>Develop positioning messaging and value propositions to position VonageEricsson differentiators in the market as well as building this knowledge into our partner and field enablement toolscontent<li> <li>Work collaboratively with ARPR integrated marketing demand gen field and partner marketing for the launch of new products features and releases aligned to the target audiences<li> <li>Serve as key contributor to various analyst reports briefings and submissions as the SME for the core portfolio and participate in industry events as evangelist spokesperson trainer and or facilitator<li> <li>Work collaboratively with global partner alliance teams product management engineering and sales to influence the product roadmap<li> <li>Educate Product team of customer usage models requirements feedback and customer satisfactionNPS to measure performance and utilization of existing and new functionality amp features<li> <ul><p><strong>What you will bring<strong><p> <p><em>Required<em><p> <ul><li>Bachelors Degree in Business Marketing or related field<li> <li>10+ years in product marketing ideally with OEM cobrand or whitelabel solutions<li> <li>Direct experience working with CSPs Telecoms<li> <li>Experience working with application developers ASPs<li> <li>Knowledge of the cloud communications industry experience with API platforms<li> <ul><p><em>Desirable<em><p> <ul><li>A demonstrated excellence in the Product Marketing function <li> <li>Strong understanding of how partnerships and alliances work to the mutual benefit of Vonage Ericsson and partner companies<li> <li>Experience marketing solutions via partners including CSPs and ASPs and tothroughwith marketing<li> <li>Experience with partneralliance GTM models eg ecosystem selling cobrand white label<li> <li>Experience with cloud communications space ideally with API experience<li> <li>Experience in Prd Mktg andor Bus Dev with CSPs Telecoms<li> <li>Building a category through thought leadership evangelism use cases and customers stories <li> <li>Excellent interpersonal and communication skills including writing speaking and listening<li> <li>Ability to<li> <li>Consult with business leaders on product marketing and operational issues trends and challenges<li> <li>Engage with internal and external stakeholders to clarify business and performance expectations<li> <li>Apply judgment to prioritize activity and address the most pressing partner marketing needs<li> <li>Integrate trends data and information into forecasts plans models and recommendations<li> <ul><p><strong>How you will benefit<strong><p> <ul><li>Medical Vision and Dental Coverage<li> <li>Health Savings Account HSA<li> <li>Income Protection<li> <li>Maternity amp Paternity Leave<li> <li>401k Contributions PreTax Roth or AfterTax Roth Options<li> <li>Unlimited Discretionary Time Off<li> <li>Three Paid Volunteer Days a Year<li> <li>Tuition Reimbursement<li> <li>Voluntary Legal Plan<li> <li>Optum Employee Assistance Program<li> <li>Discount on Auto Home amp Pet Insurance<li> <ul><p><em>Note The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list Assignments may differ for individuals within the same role based on business conditions departmental need or geographic location <em><p>
Jira/Confluence Administrator
Company: Vonage
Location: India
Posted Mar 11, 2024
<p class=jobDescription> <p> <p> <p> <strong> Vonage Engineering Mission <strong> Vonage is the emerging leader in the $100B+ cloud communications platform CPaaS market Customers like Airbnb Viber Whatsapp Snapchat and many others depend on our APIs and SDKs to connect with their customers all over the world <p> <p> As businesses continue to shift to a realtime customercentric communications model we are experiencing a time of impressive growth <p> <p> <p> <p> <strong> Why this role matters <strong> <p> <p> As a member of the Vonage Business Applications Engineering team this individual will perform administration and configuration tasks in a timely secure high quality and efficient manner You will be working with Product Owners and engineering teams as well as helping to support the end users <p> <p> <p> <p> <strong> What youll do <strong> <p> <ul> <li> <p> Administration and support of the data Center versions of Jira and Confluence <p> <li> <li> <p> Work with Business customers to validate resolution of their request or system issue <p> <li> <li> <p> Configure document test and deploy system updates in compliance to established IT controls <p> <li> <li> <p> Ensure all work is completed with security and compliance goals at the forefront <p> <li> <li> <p> Execute data updates through established data management process <p> <li> <li> <p> Stay current on new application features and functionality and provide recommendations for process improvements <p> <li> <li> <p> Maintain an awareness of current system features and new technologies related to assigned applications <p> <li> <li> <p> Consistently evaluate opportunities to improve applications and their efficiency for the Business <p> <li> <ul> <p> <p> <p> <strong> What is required <strong> <p> <ul> <li> <p> BS or BA in Business Operations Computer Science Information Services or related discipline preferred <p> <li> <li> <p> 3+ years experience supporting Atlassian applications <p> <li> <li> <p> 3+ years experience working with Development Finance andor Support operations <p> <li> <li> <p> Experience with Jira Jira Service Management and Confluence best practices <p> <li> <li> <p> Specific Jira Experience with <p> <ul> <li> <p> Jira Workflows <p> <li> <li> <p> Custom fields screens and workflows <p> <li> <li> <p> Customizing access using Permission schemes Groups Roles etc <p> <li> <li> <p> Filters and Dashboards <p> <li> <li> <p> Integrations <p> <li> <li> <p> Jira plugins update mechanisms and security including <p> <ul> <li> <p> JMWE <p> <li> <li> <p> Rich Filters <p> <li> <li> <p> ScriptRunner <p> <li> <li> <p> ServiceRocket <p> <li> <li> <p> EazyBi <p> <li> <li> <p> Insight <p> <li> <ul> <li> <ul> <li> <li> <p> Specific Experience with Confluence Space Administration including Permissions Macros Templates etc <p> <li> <li> <p> Experience with Jira Align Statuspage Opsgenie preferred <p> <li> <li> <p> Experience with Mulesoft a plus <p> <li> <li> <p> Excellent communication and interpersonal skills including ability to build and maintain positive working relationships with team members internal customers highlevel staff and external vendors strong customer service orientation good writing skills ability to communicate technical issues to nontechnical audiences <p> <li> <li> <p> Ability to identify technical debt and process improvements <p> <li> <li> <p> Energetic selfmotivated candidate with high productivity creative problem solving skills and the ability to multitask prioritize and manage multiple projects with competing deadlines <p> <li> <ul> <p> <p> <p> LISA1 <p> <p> <p> <p> <p><p>
Sr Java Developer (Olympus)
Company: Vonage
Location: Poland
Posted Mar 15, 2024
<p class=jobDescription> <p> <strong> Vonage Engineering Mission <strong> Vonage is the emerging leader in the $100B+ cloud communications platform CPaaS market Customers like Airbnb Viber Whatsapp Snapchat and many others depend on our APIs and SDKs to connect with their customers all over the world <p> <p> As businesses continue to shift to a realtime customercentric communications model we are experiencing a time of impressive growth <p> <p> <strong> Why this role matters <strong> <p> <p> The Engineering team at Vonage is a fast growing group of talented engineers They face multiple challenges associated with high performance distributed systems and processing large volumes of data in real time <p> <p> The Vonage Messages API team is looking at expanding its size in order to accelerate our platform development to support our growing customer base In this role you will be the architect designer and developer of your project and you will take part in developing nextgeneration technologies that change how people communicate We challenge our engineers to be versatile and passionate to tackle new problems as we continue to push technology forward <p> <p> Our Engineers work on an exciting mix of both greenfield and existing projects giving them an opportunity to explore new technologies <p> <p> <strong> What you will do <strong> <p> <ul> <li> <p> Create scalable microservices that will help support our impressive growth <p> <li> <li> <p> Propose scaleable maintainable and cost effective solutions <p> <li> <li> <p> Estimate the effort required to develop and implement new features <p> <li> <li> <p> Collaborate with the team lead and project managers to allocate tasks effectively considering the skill level and growth opportunities for junior team members <p> <li> <li> <p> Develop and execute effective testing strategies including unit tests integration tests and endtoend tests to ensure software quality and reliability <p> <li> <li> <p> Stay uptodate with industry trends best practices and emerging frontend technologies and share knowledge and expertise with the development team to continuously improve our development processes and standards <p> <li> <li> <p> Participate in code reviews provide constructive feedback to peers and actively contribute to maintaining a high standard of code quality and development practices <p> <li> <li> <p> Contribute to the documentation of the components design patterns and the design system to facilitate knowledge sharing and onboarding of new team members <p> <li> <li> <p> Provide mentorship and guidance to junior team members assisting them in their technical growth professional development and project assignments <p> <li> <ul> <p> <strong> What we value <strong> <p> <ul> <li> <p> Being disruptive Getting things done Working with smart people Enjoying knowing that the work we do is having a global impact by enabling never before imagined communications <p> <li> <li> <p> We have big goals and we want the people who join us to be selfconfident focused on customers and delivery and who are structured and committed in their approach We iterate quickly we fail fast we take smart chances We value those who will help us continue this spirit <p> <li> <li> <p> Values matter at Vonage We are on a mission to bring value for consumers and enterprises through global cloud based communications <p> <li> <li> <p> But just as important as delivering value is how we deliver that value <p> <li> <li> <p> We believe in integrity Both personally and professionally We believe in empowering our employees and are actively seeking entrepreneurs in training who want to help build something larger <p> <li> <li> <p> We have gotten to this point by being committed passionate and focused on getting things done We need more people like us If this appeals to you then we encourage you to apply <p> <li> <ul> <p> <strong> The Stack <strong> <p> <ul> <li> <p> Microservices architecture <p> <li> <li> <p> Java and Kotlin with Spring Boot Reactive <p> <li> <li> <p> AWS Lambda SQS S3 DynamoDB <p> <li> <li> <p> Kafka <p> <li> <li> <p> Docker Kubernetes <p> <li> <li> <p> Grafana Prometheus ELK stack <p> <li> <li> <p> Anything needed to achieve our goals <p> <li> <ul> <p> <strong> What you will bring <strong> <p> <ul> <li> <p> Excellent software engineering skills in Java or Kotlin for backend services <p> <li> <li> <p> Work closely with crossfunctional teams such as Development Operations and Product Management to ensure seamless integration of new features and services with a focus on reliability scalability and performance <p> <li> <li> <p> Effective communication skills both verbal and written with the ability to collaborate with multidisciplinary teams and articulate complex technical concepts to nontechnical stakeholders <p> <li> <li> <p> A strong focus on testing <p> <li> <li> <p> An understanding of Object Oriented Design and standard design patterns <p> <li> <li> <p> Strong experience of multithreaded 3tier architectures web services caching and dealing with eventdriven pipelines <p> <li> <li> <p> Willingness to learn and use different technologiesprogramming languages <p> <li> <li> <p> Experience working with public cloud AWS would be advantageous <p> <li> <li> <p> Experience with SQL and NoSQL databases <p> <li> <li> <p> Practical experience of deploying code in a modern programming environment using tools such as Docker and Kubernetes <p> <li> <ul> <p> <strong> What is in it for you <strong> <p> <ul> <li> <p> Private Medical Insurance with the option to add dependents at your own cost <p> <li> <li> <p> Multisport Gym Membership <p> <li> <li> <p> Educational Assistance Reimbursement Program <p> <li> <li> <p> Polish Language Classes for nonnative speakers <p> <li> <li> <p> Lunch and Learn Sessions held biweekly <p> <li> <li> <p> Opportunity to be reimbursed for conferences trainings and other events consistent with the area of work aimed at personal development <p> <li> <li> <p> Three Paid Volunteer Days a Year <p> <li> <li> <p> Unlimited Discretionary Time Off <p> <li> <li> <p> Monthly Massage Sessions <p> <li> <li> <p> Reimbursement for the costs of prescription glasses <p> <li> <li> <p> Maternity and Paternity Leave <p> <li> <ul> <p> <p> <p> <strong> Why Vonage <strong> <p> <p> We value disruptive innovation getting things done and working with passion and integrity are the values that matter at Nexmo We are on a mission to enable simplified communications between enterprises and their customers by empowering our employees We strive for passion and integrity both personally and professionallyWe have achieved significant growth by hiring exceptional people We have big goals and we want the people who join us to be selfconfident focused on customers and delivery and who are structured and committed in their approach We value those who will help us continue this spirit If this appeals to you then we encourage you to applyWe are an equal opportunity employer and value diversity at our company We do not discriminate on the basis of race religion colour national origin gender sexual orientation age marital status veteran status or disability status <p> <p> <p><p>
Senior Messaging Operations Analyst
Company: Vonage
Location: Remote
Posted Mar 15, 2024
<p><b><strong>Vonage Mission<strong><b> <p><p><span>We strive to innovate and enhance our customers ability to communicate within todays digital cloud and realtime business environment Our sales team is composed of highlymotivated energetic and customerfocused Team Members that expand existing accountschannels and find new clients for company products and services<span><p> <p><b><strong>Why this role matters<strong><b> <p><p><span>The Global SMS team which sits within the Vonage API sales organisation is responsible for driving the revenue and margin growth of the international messaging business The team supports one of the fastest growing CPaaS companies in the market directly managing our OTT and wholesale customer base whilst working closely with our Carrier and Enterprise sales teams to develop and implement regional strategy plans <span><p> <p><span>As a highgrowth team delivering over 100 growth in the last two years expansion is needed to ensure continued success We seek to recruit an experienced messaging operations analyst to join the team This position plays a key role in supporting Vonages sms growth strategy taking ownership for optimisation of the OTT and trading business whilst delivering analysis and market intelligence to support key business decisions<span><p> <p><span>IF THIS SOUNDS LIKE YOU CONTINUE READING BELOW<span><p> <p><b><strong>What youll do<strong><b> <p><ul><li><strong>Quality and cost management <strong><span> Routing optimisation ensuring cost and quality delivery <span><li> <li><strong>Market Intelligence<strong><span> Supporting our regional sales and pricing teams with market information trends and opportunities<span><li> <li><strong>AlertsTickets<strong><span> Working with internal or customers tickets and reacting to adhoc alerts by defining the problem troubleshooting and providing solutions <span><li> <li><strong>Reporting<strong><span> Creating and running reports for both monitoring daily KPIs and measuring longterm business growth performance<span><li> <li><strong>Analytics <strong><span>Opportunityhunting traffic trending and tracking to ensure growth and safeguard against churn Working with large data sets to extract useful information for internal teams andor customers<span><li> <li><strong>Testing<strong><span> <span><span>Running manual and automated quality tests when necessary<span><li> <li><strong>Pricing <strong><span> Management of trading pricing decks and building bespoke pricing plans for key partners and OTT customers<span><span> <span><li> <li><strong>Key Account support <strong><span> Troubleshooting as well as building tailored solutions for key accounts <span><li> <ul><p><b><strong>What will you bring<strong><b> <p><ul><li><span>A robust results driven mindset and dynamic approach<span><li> <li><span>Strong analytical skills with the ability to drive change<span><li> <li><span>A<span><span> customerdriven focus and flexibility in a fastpaced environment<span><li> <li><span>An ability to collaborate across different teams in the organization<span><li> <li><span>Creativity and ideas continuously looking at how we can improve the business<span><li> <li><span>Product knowledge in depth understanding of the SMS A2P market<span><li> <li><span>Passionate about delivering excellence<span><li> <li><span>Selfstarting and ability to selfmanage<span><li> <ul><p><b><strong>What is required for application<strong><b> <p><ul><li><span>Experience in the SMS A2P market<span><li> <li><span>Experience in an operational role supporting a tradingsales team<span><li> <li><span>Hands on routing experience<span><li> <li><span>A love for data strong reporting<span> <span>and forecasting skills<span><li> <li><span>Experience with Reporting BI and data management tools such as Tableau Kibana and SQL<span><li> <li><span>Track record of overachieving quota and KPIs<span><li> <ul><p><b><strong>What is in it for you<strong><b> <p><p><span>In addition to providing exciting work career advancement opportunities and a collaborative work environment Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement<span><p> <p><em><span>Note The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list Assignments may differ for individuals within the same role based on business conditions departmental need or geographic location<span><em><p> <p><br ><br ><p><p><strong>LIREMOTE<strong><p>
Customer Dashboard engineer
Company: Vonage
Location: Remote
Posted Mar 11, 2024
<p><strong>Vonage Engineering Mission <strong>Vonage is the emerging leader in the $100B+ cloud communications platform CPaaS market Customers like Airbnb Viber Whatsapp Snapchat and many others depend on our APIs and SDKs to connect with their customers all over the world As businesses continue to shift to a realtime customercentric communications model we are experiencing a time of impressive growth<p> <p>Vonage was also recently acquired by Ericson and is now forging ahead to create a brand new market around Network APIs a market poised to be worth $15B+ by 2030 and Vonage and Ericson together are blazing a path to capturing the vast majority of that new market and is already far far ahead of the competition The Ericson investment in Vonage has further boosted our growth and need for key talents<p> <p><strong>Why this role matters<strong><p> <p>The Dashboard is the website our customers use to sign up manage their account and their API settings It is responsible for a sizeable chunk of the API group revenue and the growth of our customers as they adopt our products It also includes the developer documentation which is a key area of acquisition and a major touch point for every single customer large and small use during their lifecycle<p> <p>As a Dashboard developer you will be a key component in delivering an outstanding customer experience delivering a stable and resilient architecture and helping drive up the company revenue You will also be part of a Dev Ops culture challenging you to go beyond just code and also consider how our applications are deployed scale and behave under scale<p> <p>Situated at the intersection of all the product teams internally its a very diverse team and it gives a sneak peek into all the Vonage API products and services it couldnt be a better place to work<p> <p><strong>What you will do<strong><p> <ul><li>Develop features for web applications within the world of cloud communications and APIs That may include signup workflow payments and antifraud workflow features to support our products Messaging Voice Verify Insight AI Sudio including powerful searches and debugging tools for our customers<li> <li>Collaborate with product management UXusabilityfrontend specialists QA testers and our internal users to deliver a worldclass User Experience across multiple platforms<li> <li>Help promote a maintainable well designed Java JavaScript and Typescript codebase and look for ways to further improve our applications internal design thinking about build deployment objectoriented design automated testing error handling logging monitoring etc<li> <ul><p><strong>What we value<strong><p> <ul><li>Being disruptive Getting things done With smart people Enjoying knowing that the work we do is having a global impact by enabling never before imagined communications<li> <li>We have big goals and we want the people who join us to be selfconfident focused on customers and delivery and who are structured and committed in their approach We iterate quickly we fail fast we take smart chances We value those who will help us continue this spirit<li> <li>Values matter at Vonage We are on a mission to bring value for consumers and enterprises through global cloud based communications<li> <li>But just as important as delivering value is how we deliver that value<li> <li>We believe in integrity Both personally and professionally We believe in empowering our employees and are actively seeking entrepreneurs in training who want to help build something larger<li> <li>We have gotten to this point by being committed passionate and focused on getting things done We need more people like us If this appeals to you then we encourage you to apply<li> <ul><p><strong>The Stack<strong><p> <ul><li>Java with Micronaut<li> <li>AWS<li> <li>Kafka and Redis<li> <li>Docker Nomad and Kubernetes<li> <li>Anything needed to achieve our goals<li> <ul><p><strong> What you will bring<strong><p> <ul><li>4+ years programming experience<li> <li>1 year of experience with relational databases and SQL<li> <li>Java Spring MVC and Spring Boot<li> <li>JavaScript Typescript and front end frameworks Vue Js ideally but React experience is ok<li> <li>Experience with JUnit unit tests<li> <li>HTML and CSS3<li> <li>Cloud experience ideally AWS<li> <li>Ability to pick up new software frameworks and APIs quickly<li> <li>Understanding of monitoring systems provisioning networking all a bonus<li> <ul><p><strong>What is in it for you<strong><p> <ul><li>Private Medical Insurance with the option to add dependents at your own cost<li> <li>Multisport Gym Membership<li> <li>Educational Assistance Reimbursement Program<li> <li>Polish Language Classes for nonnative speakers<li> <li>Lunch and Learn Sessions held biweekly<li> <li>Opportunity to be reimbursed for conferences trainings and other events consistent with the area of work aimed at personal development<li> <li>Three Paid Volunteer Days a Year<li> <li>Unlimited Discretionary Time Off<li> <li>Monthly Massage Sessions<li> <li>Reimbursement for the costs of prescription glasses<li> <li>Maternity and Paternity Leave<li> <ul><p><strong>Why Vonage<strong><p> <p>We value disruptive innovation getting things done and working with passion and integrity are the values that matter at Nexmo We are on a mission to enable simplified communications between enterprises and their customers by empowering our employees We strive for passion and integrity both personally and professionallyWe have achieved significant growth by hiring exceptional people We have big goals and we want the people who join us to be selfconfident focused on customers and delivery and who are structured and committed in their approach We value those who will help us continue this spirit If this appeals to you then we encourage you to applyWe are an equal opportunity employer and value diversity at our company We do not discriminate on the basis of race religion colour national origin gender sexual orientation age marital status veteran status or disability status<p> <p><br ><p>
Software Engineer - UI
Company: Vonage
Location: Remote
Posted Mar 11, 2024
<p><strong>Vonage Product Management Mission<strong> Vonage is the emerging leader in the $100B+ cloud communications platform CPaaS market Customers like Airbnb Viber Whatsapp Snapchat and many others depend on our APIs and SDKs to connect with their customers all over the world As businesses continue to shift to a realtime customercentric communications model we are experiencing a time of impressive growth<p> <p><strong>Why this role matters<strong><p> <p>The Engineering team at Vonage is a fast growing group of talented engineers Developers here have the opportunity to solve multiple challenges associated with high performance distributed systems and processing large volumes of data in real time<p> <p>A talented team of backend developers is looking at expanding its size in order to accelerate our platform development to support our growing customer base with a particular focus on customer interaction adding rich UI components and workflows to support the customer journey through our APIs This role will require working across teams using a microfrontend framework to add user interfaces to bridge the gap between the backend APIs and the frontend interface<p> <p>Our Engineers work on an exciting mix of both greenfield and existing projects giving them an opportunity to explore new technologies <p> <p><strong>IF THIS SOUNDS LIKE YOU CONTINUE READING BELOW<strong><p> <p><strong>What you will do<strong><p> <ul><li>Lead by example by delivering great scalable welltested code to add new features to the platform<li> <li>Collaborate with product management UXusabilityfrontend specialists QA testers and our internal users to deliver a worldclass User Experience across multiple platforms for multiple services<li> <li>Comfortable working independently within a team and across multiple teams to ensure that we deliver the best customer experience for our services<li> <ul><p><strong>What we value<strong><p> <ul><li>Getting things done Making an impact Solving complex problems Creativity Collaboration With smart people Enjoying knowing that the work we do is having a global impact by enabling never before imagined communications<li> <li>We have big goals and we want the people who join us to be selfconfident focused on customers and delivery and who are structured and committed in their approach We iterate quickly we fail fast we take smart chances We value those who will help us continue this spirit<li> <li>Values matter at Vonage We are on a mission to bring value for consumers and enterprises through global cloud based communications<li> <li>But just as important as delivering value is how we deliver that value<li> <li>We believe in integrity Both personally and professionally We believe in empowering our employees and are actively seeking entrepreneurs in training who want to help build something larger<li> <li>We have gotten to this point by being committed passionate and focused on getting things done We need more people like us If this appeals to you then we encourage you to apply<li> <ul><p><strong>What you will bring<strong><p> <p><strong>Essential Skills and Experience<strong><p> <ul><li>Strong programming skills with JavaScript Typescript and front end frameworks Vue Js ideally but React experience will be useful<li> <li>Knowledge of modern frontend build tools and workflows eg webpack Babel npmyarn scripts<li> <li>A keen sense of seeing things from our customers point of view<li> <li>A drive to always leave things better than how you found them That applies to code processes interactions with people and every other aspect of your work life<li> <li>Understanding of UX Design experience with delivering SaaSbased products and a passion for learning new technologies are a plus<li> <li>Strong understanding of responsive web design principles crossbrowser compatibility and accessibility standards eg WCAG<li> <li>Experience with automated testing frameworks and tools eg Jest Cypress Selenium<li> <li>Ability to effectively communicate problems and solutions to the different team members<li> <ul><p><strong>Nice to have<strong><p> <ul><li>HTML and CSS3<li> <li>Cloud experience ideally AWS<li> <li>SRE exposure<br ><li> <ul>
Site Reliability Engineer (Fraud Defender)
Company: Vonage
Location: Remote
Posted Mar 15, 2024
<p><strong>Vonage Engineering Mission <strong><span>Vonage is the emerging leader in the $100B+ cloud communications platform CPaaS market Customers like Airbnb Viber Whatsapp Snapchat and many others depend on our APIs and SDKs to connect with their customers all over the world<span><p> <p><span>As businesses continue to shift to a realtime customercentric communications model we are experiencing a time of impressive growth<span><p> <p><strong>Why this role matters<strong><p> <p><span>The Engineering team at Vonage is a fast growing group of talented engineers They face multiple challenges associated with high performance distributed systems and processing large volumes of data in real time<span><p> <p><span>We are looking for SRE to help us develop and maintain a best in class fraud prevention platform <span><p> <p><strong>What you will do<strong><p> <ul><li><span>Create Software and Tooling that improves performance stability and reliability of the platform<span><li> <li><span>Monitor Application Metrics to help with improving software performance<span><li> <li><span>Build solutions that are highly resilient scalable and secure<span><li> <li><span>Use Terraform to create and manage AWS infrastructure for our platform<span><li> <li><span>Maintain metrics dashboards and alerts with Prometheus Grafana and ELK to ensure we can respond proactively to any issues which arise<span><li> <li><span>Manage cloudnative applications which are deployed to Kubernetes using manifests you write through an Argo GitOps flow<span><li> <li><span>You may also need to write some code in Java or Go but your primary focus will be reliability of our platform<span><li> <ul><p><strong>What we value<strong><p> <ul><li><span>Being disruptive Getting things done With smart people Enjoying knowing that the work we do is having a global impact by enabling never before imagined communications<span><li> <li><span>We have big goals and we want the people who join us to be selfconfident focused on customers and delivery and who are structured and committed in their approach We iterate quickly we fail fast we take smart chances We value those who will help us continue this spirit<span><li> <li><span>Values matter at Vonage We are on a mission to bring value for consumers and enterprises through global cloud based communications<span><li> <li><span>But just as important as delivering value is how we deliver that value<span><li> <li><span>We believe in integrity Both personally and professionally We believe in empowering our employees and are actively seeking entrepreneurs in training who want to help build something larger<span><li> <li><span>We have gotten to this point by being committed passionate and focused on getting things done We need more people like us If this appeals to you then we encourage you to apply<span><span><br ><span><li> <ul><p><strong>What you will bring<strong><p> <ul><li><span>A solid team spirit being open to share knowledge and experience with others<span><li> <li><span>A good energy a good dose of curiosity and a desire to learn and improve yourself<span><li> <li><span>A keen sense of seeing things from our customers point of view<span><li> <li><span>A drive to always leave things better than how you found them That applies to code processes interactions with people and every other aspect of your work life<span><li> <ul><p><strong>Our expectations<strong><p> <ul><li><span>5+ years of experience building and supporting cloudbased applications AWS would be advantageous<span><li> <li><span>Experience working on monitoring logging and alerting solutions Prometheus Grafana Alertmanager ELK<span><li> <li><span>Experience maintaining infrastructure as a code Terraform<span><li> <li><span>Knowledge of CICD tools such as Github Actions and Argo CD<span><li> <li><span>Experience with Kubernetes<span><li> <li><span>Knowledge of scripting languages like bash or Python<span><li> <li><span>Fluency in English<span><li> <li><span>Knowledge about Java or Go<span><li> <ul><p><strong>What is in it for you<strong><p> <ul><li><span>Private Medical Insurance with the option to add dependents at your own cost<span><li> <li><span>Multisport Gym Membership<span><li> <li><span>Educational Assistance Reimbursement Program<span><li> <li><span>Polish Language Classes for nonnative speakers<span><li> <li><span>Lunch and Learn Sessions held biweekly<span><li> <li><span>Opportunity to be reimbursed for conferences trainings and other events consistent with the area of work aimed at personal development<span><li> <li><span>Three Paid Volunteer Days a Year<span><li> <li><span>Unlimited Discretionary Time Off<span><li> <li><span>Monthly Massage Sessions<span><li> <li><span>Reimbursement for the costs of prescription glasses<span><li> <li><span>Maternity and Paternity Leave<span><li> <ul><p><span> <span><p>
Staff Java Developer (BSS)
Company: Vonage
Location: Remote
Posted Mar 11, 2024
<p><b>Staff Java Developer <br ><b> <p><p>As a Vonage software engineer you will build the infrastructure and business logic for next generation unified communication platforms <p> <p>You will be in charge of developing Business Support System solutions that serve millions of users and businesses in their day to day communication needs by specializing in endtoend development You will be the architect designer and coder of your project and take part in developing nextgeneration technologies that change how people communicate We challenge our engineers to be versatile and passionate to tackle new problems as we continue to push technology forward<p> <p>In this position you will be using Java and the latest technologies such as AWS Terraform microservice architecture MongoDB Docker Kubernetes as well as platforms such as Salesforce and Zuora to build world class BSS Solutions<br ><p> <p><strong>What Youre Good At<strong><p> <ul><li>You have at least 8+ years of software development experience and you know the Linux environment<li> <li>You definitely have the ability to handle the full application development cycle from requirements to production<li> <li>5 years of Java and Spring development experience supporting production grade applications<li> <li>Experience with the AWS and Kubernetes tech stack is a strong plus<br ><li> <ul><p><strong>What Youre Great At<strong><p> <ul><li>Endtoend task ownership This is a position that requires a leader someone who can confidently see a project through from beginning to end<li> <li>Innovating disruptive technologies Have an idea about how to solve a communications problem We want to know about it and then we want to support your vision for bringing it to life<li> <li>Independently tackling challenges You dont need anyone to keep you on track <li> <li>Youre organized and efficient<br ><li> <ul><p><strong>Qualities about You That Might Make our Decision Easier<strong><p> <ul><li>Experience in Agile software development methodology Scrum Kanban etc<li> <li>A great recommendation from your previous employer<li> <li>A desire to and skills for mentoring junior developers so they become an awesome engineer like you<li> <ul>
Voice Provisioner
Company: Vonage
Location: Poland
Posted Mar 13, 2024
<p><strong>Position Summary<strong><p> <p>This position will be responsible for provisioning customer services on the Vonage stateoftheart Hosted IP PBX VoIP platform MPLS based IP network CPE and phones The Service Provisioner will take a complete customer order and be responsible for endtoend configuration of all components needed to deliver the service The provisioner will also be interacting with the end customer to obtain clarifications on their requirements The provisioner is responsible for ensuring that all aspects of the turnup process are documented in the Vonage systems<p> <p>Responsibilities<p> <ul style=> <li style=>Review all project documentation and participate in project meetings<li> <li style=>Provisioning of all customer voice services such as hunt groups auto attendants voice endpoints and 3rd party services<li> <li style=>Ensure that all required voice related equipment is ready for install<li> <li style=>Remotely deploy all equipment and services for customer solution with onsite technical field services<li> <li style=>Provide technical leadership of internal and external resources to ensure a successful installation implementation and resolution of any post cutover deficiencies<li> <li style=>Serve as the first level operational escalation point for all assigned customers related voice issues<li> <li style=>Additional responsibilities as position requires<li> <ul> <p>Requirements<p> <ul style=> <li style=>1+ Years BroadSoft Experience<li> <li style=>1+ Years of Hosted VoIP Experience<li> <li style=>Basic Technical Troubleshooting Experience<li> <li style=>Basic Networking Knowledge<li> <li style=>Understanding of the BroadSoft Hierarchy<li> <li style=>Background in telecommunications services such as DS0 DS1 DS3 is desired<li> <li style=>Working knowledge and experience with Telephone services and PBX based features<li> <li style=>Must be organized and able to work in a quickly changing internal and external environment<li> <li style=>Must be selfmotivated and demonstrate the discipline necessary to work in an environment with little direct supervision<li> <li style=>Strong familiarity with PCs including but not limited to Excel MS Word general database and word processing software<li> <li style=>Communication and interpersonal skills required to interact both orally and written with customers and management<li> <li style=>Must be able to multitask work tight deadlines and focus on project completion with a focus on attention to minute details<li> <ul> <div class=h2> <div> <div class=h2>Whats in it for you<div> <p>In addition to providing exciting work career advancement opportunities and a collaborative work environment Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement<p> <p> <p> <p class=note><em>Note The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list Assignments may differ for individuals within the same role based on business conditions departmental need or geographic location<em><p> <p class=note> <p> <p class=note> <p><img src=httpsremotivecomjobtrack1899804blankgifsource=publicapi alt=>
Account Executive
Company: Vonage
Location: Remote
Posted Mar 12, 2024
<p><b>Vonage Sales Mission<b><br ><p><p>We strive to innovate and enhance our customers ability to communicate within todays digital cloud and realtime business environment Our sales team is composed of highlymotivated energetic and customerfocused Team Members that expand existing accountschannels and find new clients for company products and services<p> <p><b>Why this role matters<b><br ><p><p>Our team is growing and looking for an Account Executives to join us This is a fantastic opportunity to go into an untapped market for Vonage and build a strong book of business The Account Executive will be responsible for selling Vonage products and services within an assigned geographic territory The primary objective of this job is to acquire new customers Working with minimum supervision they develop and execute accountterritory selling strategies and manage all steps of the customer acquisition process The Account Executive resolves customer issues concerning service and billing as appropriate through the implementation process<p> <p><strong>This role must be located out of the remote territory Illinois Indiana Iowa Missouri Michigan Minnesota Wisconsin NDakota SDakota Nebraska Kansas Wyoming amp Montana<strong><p> <p>IF THIS SOUNDS LIKE YOU CONTINUE READING BELOW<p> <p><b>What you will do<b> <p><ul><li> <p>Identify and properly qualify business opportunities Develop account territory selling strategies<p> <li> <li>Prepare formal proposals and present to decision makers within customer organizations<li> <li>Manage all steps of the selling process coordinate complex decisionmaking in order to overcome objections to closure<li> <li>Close new business according to targets objectives and plans<li> <li>Support the implementation process by maintaining customer contact answering service billing questions and effecting a smooth and successful transition to account management postimplementation<li> <li>Provides accurate sales forecasts and reports to management in a timely and consistent manner<li> <li>Other duties as assigned<li> <li>Willing to travel in your assigned territory as needed<li> <ul><p><b><strong>What you will bring<strong><b> <p><ul><li>2+ sales experience including prospecting or in a head hunter role highly preferred<li> <li>SaaS experience preferred <li> <li>Professional selling experience in hightech or service related industry<li> <li>Proven track record of consistently exceeding corporate objectives and quotas<li> <li>Strong presentation communication organization and time management skills<li> <li>Possess or have the ability to obtain expert knowledge of Vonage products services and policies<li> <li>Self driven motivated and results oriented<li> <ul><p><b>What is in it for you<b> <p><ul><li>In addition to providing exciting work career advancement opportunities and a collaborative work environment Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement<li> <ul><p><em><span>Note<span><em><em><span> The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list Assignments may differ for individuals within the same role based on business conditions departmental need or geographic location An individual must demonstrate successful performance in their current position before being considered for promotion In addition in order to promote into a higherlevel position a business need for the promotion must exist and the candidate must be considered the most qualified person for the new position<span><em><p> <p><em><span>LIRV1<span><em><p>
Technical Business Analyst (Salesforce)
Company: Vonage
Location: Remote
Posted Mar 12, 2024
<p><strong>Vonage Business Operations Mission<strong> We support Vonage in delivering operational process project and financial performance Our teams perform vital support and services in the areas of team administrative support data analysis and reporting business process improvement and knowledge management Our team members develop and apply business understanding and functional expertise to drive operational excellence to help ensure the organization achieves its shortterm and longterm goals <p> <p><strong><em> <em><strong><strong>Job Summary<strong><p> <p><strong> This role must be based out of the Eastern or Central US Time Zone <strong><p> <ul><li>Technical Business Analyst works closely with business and technical stakeholders to elicit and define requirements for key projects driven by business priorities <li> <li>The TBA meets with project sponsors and domain experts to gain a solid understanding of the problems being addressed identifies impacts and works closely with technical architects to identify workable solutions <li> <li>The TBA produces actionable technical requirements for use by development and QA teams leveraging requirements templates and analysis tools such as Data Flow Diagrams and Systems Interaction Diagrams <li> <li>The ideal candidate will have Quote to Cash experience in the Billing CRM and Financial platforms and will be skilled at communicating with a variety of constituent audiences <li> <ul><p><strong>Essential Job Functions<strong><p> <ul><li>Analyzes and documents the impacts of a given request across organizations within the company<li> <li>Ensures that business problems are well defined and documented <li> <li>Strives to ensure that solutions follow bestpractice guidelines for a given system or discipline and documents justifications when nonstandard solutions are necessary <li> <li>Identifies systems and process controls needed to meet regulatory requirements or to ensure data or process integrity<li> <li>Identifies user scenarios and generates new or modified process workflows as appropriate <li> <li>Work closely with the Product Owner and Product Manager for prioritization and operation support <li> <li>Maintains effective ongoing communications with stakeholders throughout the project including reporting accurate and timely progress status updates to Program and Project Managers <li> <li>Ability to facilitate meetings requirements gathering workshops and translate into appropriate documentation<li> <li>Ability to communicate technical ideas and concepts in nontechnical language<li> <li>Ability to apply analytical skills to evaluate and interpret complex business and technical situations<li> <li>Ability to identify and recommend steps to resolve process or system issues<li> <ul><p><strong>Specific Requirements<strong><p> <ul><li>Strong and effective interpersonal and communication skills <li> <li>Ability to interact professionally with a diverse group of individuals <li> <li>Excellent Communications both verbal and written 2+ years in a analysts role <li> <li>Familiarity with Software Delivery Lifecycle SDLC concepts and methodologies <li> <li>Experience with Agile Scrum<li> <li>Experience documenting competencies with MS Visio Lucichart and Google Suites <li> <li>Experience with Jira and Confluence<li> <li>Minimum 2 years of implementing Salesforce CRM<li> <li>Nice to have Salesforce experience Marketing Service and Sales Cloud as well as CPQ implementation<li> <li>Nice to have understanding Billing Accounts in Zuora and Product Catalog<li> <li>Must work US hours Eastern or Central time zones<li> <ul><p><strong>Education<strong><p> <p>The successful candidate will have BS or BA in Computer Science Information Systems Business Administration or related field or have requisite experience with the telecomcommunication industry<p> <p><strong>What is in it for you<strong><p> <p>In addition to providing exciting work career advancement opportunities and a collaborative work environment Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement<p> <p><br ><p>
Inside Sales Executive
Company: Vonage
Location: Atlanta, GA
Posted Mar 15, 2024
<p><em>Vonage is a global cloud communications leader that helps businesses accelerate their digital transformation through our fully programmable Unified Communications Contact Center Applications and Communications APIs <em><p> <p><strong>Our Sales Mission <strong>We strive to innovate and enhance our customers ability to communicate within todays digital cloud and realtime business environments Our team is composed of highlymotivated energetic and customerfocused Team Members that expand existing accountschannels and find new clients for company products and services <p> <p><strong>SOUND INTERESTING CONTINUE READING BELOW<strong><p> <p><strong>Why this role matters<strong><p> <p>We are looking for an experienced Sales Executive to join our Inside Sales team This opportunity will drive growth by matching customers with Vonages business communications solutions that solve their needs This position will work directly with companies that have an employee count up to 150 through our sourced amp qualified inbound sales model <p> <p><strong>Where you will work<strong><p> <p><em>Flex Worker<em> You will have home based days but can be required to commute to the office for collaboration customer meetings and presentations up to 3 days a week exact days to be agreed with your line manager The address of the office you will be commuting to is 3200 Windy Hill Rd SE Suite 200E Atlanta GA 30339<p> <p><em>Sponsorship Not Available<em> Legal authorization to work in the USA is required We are unable to sponsor individuals for employment visas now or in the future for this job opening<p> <p><strong>What you will do<strong><p> <ul><li>Working collaboratively with our Sales Development team to establish healthy pipeline<li> <li>Leverage our tech stack to optimize your efficiency logging all activities<li> <li>Create client demospresentations quotesproposals for an efficient and customer centric experience<li> <li>Conduct highlevel conversations with CLevel and VP Level Executives to address business needs<li> <li>Employ solutionselling techniques to effectively guide sales process to close<li> <li>Utilize Salesforce CRM to provide timely and accurate sales activity tracking and status updates<li> <li>Work strategically with management to deliver forecasts identify trending opportunitieschallenges and provide recommended solutions<li> <li>Forecast sales activity and revenue achievement while creating satisfied customers<li> <li>Resolve client issues in a timely and thorough manner escalates issues to manager as appropriate<li> <li>Keep informed of product line competition and industry trends that may impact client business activities<li> <ul><p><strong>What you will bring<strong><p> <p><em>Required<em><p> <ul><li>2+ years of Account Executive Closing experience in a SaaS or equivalent environment<li> <li>Direct SaaSCloud selling experience<li> <li>Inside sales experience<li> <li>Salesforce CRM experience preferred<li> <li>BA BS or equivalent experience<li> <ul><p><em>Desirable<em><p> <ul><li>Strong Internet research skills with excellent PC literacy Gsuite<li> <li>Ability to be detail oriented organized ethical responsible amp selfmotivated<li> <li>A proven track record of closed sales client satisfaction amp team work<li> <li>Strong verbal skills with consultative professional business acumen<li> <li>Demonstrated excellence in presentations skills with ability to build relevant strategic messaging<li> <li>Presence and proficiency in social media such as LinkedIn preferred<li> <li>Strong collaboration and relational skills<li> <ul><p><strong>How you will benefit<strong><p> <ul><li>Medical Vision and Dental Coverage<li> <li>Health Savings Account HSA<li> <li>Income Protection<li> <li>Maternity amp Paternity Leave<li> <li>401k Contributions PreTax Roth or AfterTax Roth Options<li> <li>Unlimited Discretionary Time Off<li> <li>Three Paid Volunteer Days a Year<li> <li>Tuition Reimbursement<li> <li>Voluntary Legal Plan<li> <li>Optum Employee Assistance Program<li> <li>Discount on Auto Home amp Pet Insurance<li> <ul><p><em>Note The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list Assignments may differ for individuals within the same role based on business conditions departmental need or geographic location<em><p> <p><em>LIHB<em><p>