Jobs at Vonage
563,258 open positions
Senior Product Manager
Company: Vonage
Location: Remote
Posted Mar 18, 2024
Vonage is seeking a Technical Product Manager with expertise in telecom fraud, regulations, and compliance to develop a portfolio of customer vetting and fraud management capabilities. The role involves creating and managing processes for regulatory requests, assisting in identifying technical solutions for fraud and compliance requirements, and designing control systems for legal rule violations. The ideal candidate should have experience in delivering compliance solutions for SaaS providers, subject matter expertise in global telecom regulations, and technical knowledge of complex software systems. Vonage offers competitive pay, benefits, and opportunities for career advancement.
Senior Product Manager - Developer Experience Strategic Projects
Company: Vonage
Location: Remote
Posted Mar 17, 2024
Vonage is seeking a Senior Product Manager for Developer Experience (DevEx) to drive cross-organizational initiatives, focusing on re-imagining experiences like 'Know your Customer' (KYC) and quotation tools. The role involves empathizing with customers, collaborating with various teams, and documenting, training, and coaching teams. The ideal candidate should have a Bachelor's Degree in Engineering or Computer Science, 3+ years of product management experience, and a passion for the field. Vonage offers competitive pay, benefits, and opportunities for career advancement.
Routing Analyst
Company: Vonage
Location: Poland
Posted Mar 18, 2024
<p class=jobDescription> <p> <strong> Routing Analyst <strong> The Routing Data Analyst will support the Global Carrier Network Operations function through the analysis of data and trends about quality cost and client traffic behaviour of our SMS and Voice Products This keyrole will help the Vonage API platform to onboard customers traffic optimise Cost or Quality and a fine balance between the two <p> <p> <p> <p> <strong> You will <strong> <p> <ul> <li> <p> Own part of the Routing table for the Global Carrier Network team UseCreate insights from available data Analyse data for decision making with focus on Quality and Cost <p> <li> <li> <p> Perform complex analysis type of traffic Cost VS Quality Price <p> <li> <li> <p> Resolve Quality Alerts to maintain QoS according to given industry standards <p> <li> <li> <p> Manipulate and transform the routing tables selections for optimising Cost or Quality for new and existing customers for a set of regional countries <p> <li> <li> <p> Identify solutionsimprovements of our internal tools and work with key stakeholders ProductEngineering to eliminate blockers of daytoday tasks <p> <li> <li> <p> Provide Data analysis for other function stakeholders Product Engineering Sales etc to support crossfunctional needs <p> <li> <li> <p> Perform operational day2day tasks and work towards continuous maintenance of the service levels specified for our SMS of Voice termination SLOs with internal and external stakeholders <p> <li> <ul> <p> <p> <p> <strong> Essential for the Role Must Have <strong> <p> <ul> <li> <p> Educated to degree level <p> <li> <li> <p> 23 Years of experience on CostPrice or Voice and SMS routing or Tech Support position <p> <li> <li> <p> Proficient in MS OfficeGoogle equivalent data analysis Tools <p> <li> <li> <p> Exposure to Business Intelligence tools eg PowerBI Tableau etc or similar <p> <li> <li> <p> Strong analytical skills <p> <li> <li> <p> Ability and willingness to work in a global fastpaced environment <p> <li> <li> <p> Flexible with the ability to adapt working style to meet objectives <p> <li> <li> <p> Excellent communication and analytical skills <p> <li> <ul> <p> <p> <p> <strong> Nice to have for the Role <strong> <p> <ul> <li> <p> Project Management experience <p> <li> <li> <p> Telecommunications industry exposure <p> <li> <li> <p> API and Cloud communications Industry exposure <p> <li> <li> <p> Confluence JIRA tool <p> <li> <li> <p> Zendesk ticketing system <p> <li> <ul> <p> LICK1 <p><p>
Site Reliability Engineer (Fraud Defender)
Company: Vonage
Location: Poland
Posted Mar 17, 2024
Vonage, a leading CPaaS company, is seeking a SRE to develop and maintain a robust fraud prevention platform. The role involves creating software and tooling for performance, stability, and reliability, monitoring application metrics, building resilient and secure solutions, managing AWS infrastructure with Terraform, and maintaining metrics dashboards with Prometheus, Grafana, and ELK. The ideal candidate should have 5+ years of experience in cloud-based applications, monitoring, logging, alerting, infrastructure as code, CI/CD tools, and Kubernetes. Vonage values disruption, customer focus, and continuous learning, offering benefits like private medical insurance, gym membership, educational assistance, language classes, and flexible work hours.
Sr. Customer & Web Analyst
Company: Vonage
Location: Other US Location
Posted Mar 19, 2024
Vonage is seeking a Digital & Customer Analytics professional to join their team. The role involves creating actionable business insights, ensuring data integrity for advertising purposes, and supporting demand generation stakeholders. The ideal candidate should have working knowledge of Adobe Launch, Adobe Analytics, and advertising platforms. They should also be proficient in JavaScript and SQL, and have experience with querying and analyzing hit level Adobe Analytics and granular customer level data. The role offers comprehensive benefits including medical, vision, and dental coverage, income protection, and unlimited discretionary time off.
Senior Product Manager
Company: Vonage
Location: Remote
Posted Mar 18, 2024
Vonage is looking for a Senior Product Manager to build a new portfolio of customer vetting and related fraud and compliance capabilities to enable the business to scale. The role requires a technical telecom Fraud or Compliance expert with experience working on-the-ground delivering compliance solutions for SaaS providers or similar services.
Junior Operations Analyst
Company: Vonage
Location: Remote
Posted Mar 17, 2024
The text describes a job posting for an Operations Analyst role in the Customer Operations Team. The role involves working cross-functionally with the sales team to ensure smooth customer onboarding, liaising with various operational teams, and finding innovative solutions to customer problems. The team is global, action-oriented, and focused on continuous improvement. The ideal candidate should be degree-educated, preferably in Business, with junior project management skills, process orientation, customer focus, numeracy, collaboration skills, and problem-solving abilities. The company offers exciting work, career advancement, a collaborative environment, competitive pay, and benefits.
Commission Administrator / Analyst
Company: Vonage
Location: Remote
Posted Mar 18, 2024
<p><strong>Vonage Finance Mission<strong> We are a critical player in contributing to both shortterm and longterm business decisions We oversee and provide timely and accurate financial information across the organization to leaders decisionmakers and external stakeholders We protect company assets both real and intangible and ensure financial compliance with international laws We serve as an indispensable business partner on topics requiring economic financial and fiduciary inputs and expertise<p> <p><strong>Why this Role Matters<strong><p> <p>Vonage Finance is going through a period of rapid transformation implementing a new consolidated CRM and upgrading billing systems along with aligning processes and procedures to our new organizational structure As our transformation journey continues we are looking for an experienced individual that supports growing the Vonage business with commissions and incentives This requires experience with both Sales Planning and Performance Management for Employees SPM and Channel Partners commission and referral arrangements <p> <p>This is a great opportunity for an ambitious talented individual focused on relationship building efficiently scaling a growing business<p> <p><strong>What you will do but not limited to<strong><p> <ul><li>Complete commission accruals for Vonage CPaas Business Units in line with IFRS and US GAAP working closely with the Accounting Policy team<li> <li>Prepare the expense close process and contributing to final commission flash by working day 2 and advising on variance against prior month as well as forecast<li> <li>Prepare monthly balance sheet subledger to general ledger reconciliations in Oracle<li> <li>Support the Business by maintaining the administration of the Xactly Incent systems The monthly commission payment process with various monthly deadlines and currencies<li> <li>Assist with the annual rollover development testing and implementation of new commission plans in Xactly<li> <li>Understand compensation plans for multiple sales channels to ensure calculations and payments are accurate and in compliance with the contract<li> <li>Liaise with key stakeholders to discuss changes in commission plans<li> <li>Identify automation opportunities<li> <li>Support User Acceptance Testing<li> <li>Collaborate with various groups including Legal Revenue Operations Sales Operations Treasury Pricing team and ITengineering on any expense impacting activities and translate to US Dollars from local currency<li> <li>Support the integration efforts and creation of process and controls from an accounting perspective for new products with the acquisition by Ericsson<li> <li>Support the wider team with the reviews and Finance processes and activities from a control perspective bringing forward improvement recommendations<li> <li>Work to develop and implement new more efficient procedures to enhance departmental workflow and maintain high levels of accuracy<li> <li>Review customer contracts and provide business support to the Sales teams on customized arrangements and ensure commissions are only paid when appropriate<li> <li>Gather and prepare information for internal and external audit tax and regulatory compliance activities<li> <li> <li> <ul><p><strong>What you will bring<strong><p> <ul><li>Advanced Excel amp Google Suite user comfortable with setting out commission scenarios and models<li> <li>Experience with Salesforce Tableau and Zuora Biling<li> <li>Demonstrated ability to provide excellent customer service to internal and external customers<li> <li>Strong planning and problemsolving skills<li> <li>Strong written verbal and presentation skills<li> <li>Investigative with a robust nature and able to challenge the Company management where appropriate<li> <li>Ability to <ul><li>Work comfortably in a fastpaced highly collaborative setting<li> <li>Manage multiple priorities with accuracy and efficiency while meeting deadlines<li> <li>Remain calm and composed during times of stress and uncertainty and inspire the same in the team<li> <ul><li> <ul><p><strong>What is required for application<strong><p> <ul><li>Bachelors or Masters with practice background in large or medium sized firms<li> <li>At least 35 years accounting amp compensation experience<li> <li>Experience accounting for activities in international markets<li> <li>IFRS and US GAAP knowledge preferred<li> <ul><p><strong> <strong><p> <p><br ><br ><p><p><strong>LIEH1<strong><p> <p><em> <em><p>
Technical Writer
Company: Vonage
Location: Other US Location
Posted Mar 19, 2024
Vonage, a global cloud communications leader, seeks a technical writer with 5-10 years of experience for a role in Holmdel, NJ. The role involves creating detailed process documents, user guides, and training materials. The ideal candidate will have a Bachelor's degree in English, Journalism, Communication, or related fields, and experience with blended learning techniques. Benefits include medical, dental, vision coverage, 401(k) contributions, unlimited discretionary time off, and tuition reimbursement.
Senior Software Engineer
Company: Vonage
Location: Remote
Posted Mar 18, 2024
Vonage, a leading CPaaS company, is experiencing significant growth following its acquisition by Ericsson. The Dashboard, a key component of the company's revenue, is responsible for managing customer accounts and API settings. As a Dashboard developer, you will contribute to delivering an outstanding customer experience, driving company revenue, and promoting a maintainable codebase. The role offers a diverse work environment, exposure to various Vonage API products, and a competitive benefits package.
Sr Software Engineer (Verify)
Company: Vonage
Location: Remote
Posted Mar 15, 2024
<p>Vonage the leading product in communications APIs and Platforms is looking for Senior Software Engineers to join our Verify API Successful Candidates will explore new ways to further enhance our Verify API Theres also the opportunity to work on the Customer Identity and Access Management team which is the main entry point for Vonage Customers and is built on standards OpenID Connect SAML JWT JWS <p> <p>You would be joining an international very experienced team of Software Engineers and Scientists passionate for real time communications media cloud infrastructure and much more<p> <p><strong> Responsibilities include<strong><p> <ul><li>Handson software development and system design<li> <li>Collaborate on the design and implementation of the global infrastructure deployment for our Verify API services with an aim of 9999999 of availability<li> <li>Implement the new features for the Verify API requested by our Product Team<li> <li>Contribute to software architectures for a highly distributed network application<li> <li>Design and develop approaches to measure evaluate and improve service quality<li> <ul><p><strong>Required Skills<strong><p> <ul><li>Expertise in more than one of the following languages Kotlin Java Golang <li> <li>First hand knowledge of Continuous Deployment tools and methodologies<li> <li>Docker syntax architecture <li> <li>Familiarity with Git and working with Git on trunkbased development environments<li> <li>Experience using designing and developing REST APIs<li> <li>Experience working with the Spring Boot framework<li> <ul><p><strong> A plus if one or more of the following tools or technologies are also known<strong><p> <ul><li>ArgoCD<li> <li>AWS we use this extensively and the candidate should have a good knowledge of at least the set of subservices required to deploy manage and publish code<li> <li>Kubernetes administration EKS Administration is a plus<li> <li>Jenkins administration and pipelines<li> <li>Helm<li> <li>Proxy Configuration nginx envoy<li> <li>NomadVaultConsul deployment and configuration<li> <li>Kafka<li> <li>Redis<li> <ul><p><b><strong> <strong><b> <p><p>LIWW1<p> <p><b><strong><strong><b><p>
Mid Market Account Manager
Company: Vonage
Location: Remote
Posted Mar 19, 2024
Vonage is seeking a Mid-Market Account Manager with 4+ years of experience in technology sales, specifically in SaaS, Cloud, and SMS. The role involves growing existing relationships with large, tech-savvy customers and building new ones with high-growth digital, cloud software companies. The successful candidate will develop and drive sales strategies, analyze account bases for opportunities, and create sales and revenue forecasts. They will collaborate across the sales organization and work with engineering and technical teams. Benefits include medical, vision, dental coverage, income protection, maternity & paternity leave, 401(k) contributions, unlimited discretionary time off, tuition reimbursement, and more.