Jobs at Zayo
1,921 open positions
Network Operations Center Technician III - Transport TAC
Company: Zayo
Location: Tulsa, OK
Posted Aug 07, 2023
Benefits, Rewards & WellnessExcellent Health, Dental & Vision InsuranceRetirement 401(k) Savings PlanFitness membership discountsGenerous paid time off policy including paid parental leaveZayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Performs a wide spectrum of moderately difficult assignments requiring alternative analysis, innovation, and judgement. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.This role is responsible for providing advanced technical support to maintain products and services, performs testing and coordination, use of CLR, vendor management, escalations, and other duties related to maintaining the network. May act as a team leader and mentor others.ResponsibilitiesSuspends any network activity that places the network at risk.Performs advanced troubleshooting/diagnostics to identify problem areas for resolution.Runs tests, checks processes, and assists with repair coordination activities.Tracks trouble resolutions, provides ticket updates and other information to customers.Coordinates with technicians and dispatches field technicians to provide maintenance/repairs and service.Performs remote testing, coordinates off-net testing, and performs escalations.Interacts with customers; attends customer meetings, and maintains knowledge of customer needs.Gathers information and provides network data analysis.Provides technical consultation/coaching, and mentoring for technicians and staff.Participates in quality control, performance/process improvement measurement & tracking: assists in developing policies & procedures.Assists in identifying training needs.Provides front-line support on customers problem calls.May provide assistance with projects to ensure successful completion.May fill in for supervisor when not available to maintain workflow.QualificationsHigh School Diploma plus 4+ years related technical experience.Attention to detail.Ability to multitask.Computer application skills.Ability to perform troubleshooting and diagnostics.Base pay range: $31.06/hr - $41.39/hour, commensurate with experience. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Assumes all routine tasks for major or multiple projects, and is periodically called upon to make un-reviewed decisions. Has a strong internal and external network. Works independently under minimal supervision. Company DescriptionZayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers.
Director, Data Governance & Operations
Company: Zayo
Location: Greater Denver Area
Posted Jul 29, 2023
The job description is for a Director of Data Governance position at Zayo, a company that provides mission-critical bandwidth to impactful companies. The role involves developing and executing a data governance strategy, ensuring data integrity and usability, and fostering a data-driven culture.
Commercial Strategy & Planning Specialist
Company: Zayo
Location: Greater Denver Area
Posted Aug 08, 2023
Strong attention to detail.Proficient with Microsoft Office and Google applications, with advanced skills in Microsoft Excel/Google sheets.Advanced in SFDC applications High energy individual with strong work ethic.Excellent interpersonal skills and an ability to interact effectively with all personnel.Excellent written and verbal communications skills Pro-active autonomous yet comfortable teaming with others on various projects.Base pay range: $58,100 - $80,000, commensurate with experienceBenefits, Rewards & WellnessExcellent Health, Dental & Vision InsuranceRetirement 401(k) Savings PlanFitness membership discountsGenerous paid time off policy including paid parental leaveZayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. This role provides challenge, variety, and exposure to several areas of the business. In addition, this Associate will manage, maintain and enhance current data systems and tools including list requests. Personal communication skills and pro-active ownership are critical, as this role demands constant interaction with sales, operations, and finance across the multiple business units of Zayo Group.ResponsibilitiesSolidify and enhance the current Zayo segmentation and targeting strategy with a focus on TAS; Analyze, clean, transform, validate and model data to drive strategyLead segmentation and targeting for all sales channels and verticals including inside salesWork closely with vertical marketing leads on ongoing refinement of ideal targets for each vertical Manage and streamline account reprioritization requests and approvalsAnalyze account/target quality and traction on an ongoing basis and make recommendations on targeting and traction strategiesOwn preparation and validation of internal reporting tools to present conclusions gained from analyzing data, including Account Quality and Traction, Vertical Targeting, Campaign Opportunities, and Business EfficiencyCreate and Maintain Reports and Dashboard tracking success within SalesforceCollaborate with sales enablement and strategic marketing peers to reinforce sales adoption and enablement against targetsCollaborate with peers (Sales Operations, Sales leaders, Product leaders and Marketing leaders etc.) to capture, cleanse, and load data to enable intelligent reporting use in Salesforce and Tranzact; Develop and launch a tiered engagement strategy for ranked existing customer and prospect accountsLead targeting aspects of all account based marketing initiativesCollaborate with sales enablement and strategic marketing peers to reinforce sales adoption and enablement against targets Develop a contact strategy and tracking methodDevelop and support a predictive marketing analytics tool; Support campaign list data pull requestDrive process improvement efforts and coordinate with IT resources to simplify capture, reporting, and quality assurance tasksQualificationsBachelor of Science degree in business, finance, or related field of experience - undergrad or post-grad, post grad preferred.Strong analytical and organizational skills. The position requires excellent analytical skills and attention to detail, it does require telecommunications knowledge. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.The Commercial Strategy & Planning Associate will focus on leading all aspects of segmentation, targeting and positioning at Zayo. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. This position will manage pro-active targeting prioritization and requests with all sales channels. You will analyze and understand the customer/prospect landscape and be able to articulate and activate sales on an ongoing basis.
Commercial Strategy & Planning Specialist
Company: Zayo
Location: Greater Denver Area
Posted Jul 29, 2023
Zayo is a company that provides mission-critical bandwidth to impactful companies, fostering innovations. They have a vast network in North America and Europe, offering various communications infrastructure solutions. The Commercial Strategy & Planning Associate role involves segmenting, targeting, and positioning accounts, analyzing data, and managing sales channels.
OSP Manager
Company: Zayo
Location: Tampa Bay, FL
Posted Aug 04, 2023
Experience with Salesforce would be a distinct advantage.Must possess a valid driver's license and is expected to travel as required to his/her assigned projects.Base pay range: $65,400 - $85,785, commensurate with experienceBenefits, Rewards & WellnessExcellent Health, Dental & Vision InsuranceRetirement 401(k) Savings PlanFitness membership discountsGenerous paid time off policy including paid parental leaveZayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Proven ability to impart information clearly and concisely by verbal and/or presentation/reports.Cooperation & negotiation: Proven ability to work effectively with others in order to meet project objectives.Familiarity with Email, MS Excel & Word, Google Docs, Google Earth and AutoCad. Support customer meetings as necessary and travel to client and/or construction sites.Oversee procurement of equipment and materials related to the assigned projects.Execute Bid Process support, inclusive of fiber networks, infrastructure, backbone design and budgetary requirements.Verify and update project documentation to manage project delivery, risk, budgets and internal/external communication.Provide on-call support to respond to and troubleshoot network outages and emergency restoration activities.Timely tracking of project progress and budgets in Salesforce and within other manual trackers.Timely update of budget requests, purchase orders, project close out and internal service orders in Salesforce.QualificationsBachelors' Degree preferred in construction, telecommunication or electrical engineering. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.The position is primarily responsible for providing the end-to-end support, planning and implementation of fiber connectivity solutions for Zayo projects within the Southeast Region. The OSP Manager will be required to provide management, assistance, training and support to other OSP team members.ResponsibilitiesResponsible for daily management and supervision of splicing and fiber engineering to expedite fiber splicing & testing to deliver OSP projects.Provide management support and training to OSP and junior OSP team members.Manage relationships of Local Authorities, 3rd parties and ROW contacts, having a close working relationship with underlying rights group to identify and prepare work permitting and building access agreements.Assist in the planning and implementation of fiber solutions programs and projects that adhere to approved plans, budgets and schedules.Perform Health & Safety and Quality Assurance checks to ensure compliance.Provide specialized telecommunications technical expertise to support telecom civils construction methods and optical cable installation both externally and within a data center environment.Provide direct interface with customers, subcontractors, local authorities and Zayo personnel. Other qualifications or relevant experience working in a similar role within a telecommunication/utility environment will be considered.Minimum of 5 years required within the telecommunications industry working with outside plant, fiber optics, telecommunication networks, optical transport equipment and project management experience.Must have working knowledge of Data Centre and Colocations environments.Must have 5 years familiarity with all types of outside plant construction and experience managing large capital projects.Familiarity with all facets of OSP management, including quotations, construction, RAMS and delivery.Must be able to understand and read construction documents and optical test specification/results.Must be able to manage multiple aggressive RFP and design / construction schedules and responses.A requirement for being business minded and able to maintain a commercial focus with proven negotiation skills.Full ability and willingness to support on call / out of hours duties with some overnight travel where required as dictated by the needs of the business.Planning & Organizing: Proven ability to establish a course of action, acquire resources and deploy them effectively.Time Management: Proven ability to multitask in a high-pressure environment and ensure effective delivery of priorities to meet targets and objectives.Responsibility: Proven ability to work without direct supervision and to solve problems using own initiative.Communication: Proven ability to provide effective and timely communication to customers and project teams. They will provide direction and project ownership by leading the implementation, execution and communication of projects. The OSP (Outside Plant) Manager will manage customer orders and coordinate installations, serving as a single point of contact for customers both internal and external. They will provide oversight of local break fix teams and on call rotational escalation support.
Federal Account Director
Company: Zayo
Location: Remote
Posted Aug 06, 2023
Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. The ideal candidate has a strong understanding of Federal contracting with the ability to work on large, complex deals applying a consultative and trusted advisor approach.QualificationsBachelor's degree or equivalent from a four-year University.5+ years selling into the US Federal Government.5+ years selling into the Civilian Community5+ years selling within the communications infrastructure space.Existing understanding of & relationships within the Federal Technology ecosystem Strong financial acumen.Demonstrated success and consistency in achieving targeted sales goals.Excellent communication skills, both verbal and written.Exceptional customer service and relationship building and maintaining skills.Thorough understanding of account management and the strategic selling process.Effective problem solving, leadership, and interpersonal skills.Excellent time management and organizational skills.Knowledge of the Microsoft & Google Suites of Products, along with SalesforceAbility to handle ambiguity and anticipate and quickly react to changes in a fast-paced environment.ResponsibilitiesGenerate sales revenue by actively promoting Zayo Network products and services to targeted account base.Present proposals and manage customers though the sales process.Maintain current business relationships with customers, securing existing revenue on long-term commitments.Apply knowledge of customers, industry, and services to achieve revenue targets Identify, initiate contact with, and qualify potential customers.Track, analyze and report on sales performance and activities in Zayo's CRM tool and other reporting tools.Develop accurate and timely forecasts of sales opportunities.Develop and maintain records of customer activity for reporting of sales and forecasts.Provide accurate and timely information to management.Coordinate closely with other departments to ensure customer satisfaction is maintained and revenue objectives met.Participate in the creation and delivery of high-level face-to-face sales presentations that demonstrate the latest Zayo products and services.Analyze customer requirements to understand how Zayo products and services can be applied to meet their needs and solve their problems.Keep abreast of the competitive landscape and emerging technologies in order to best position Zayo in the marketplace.Collaboratively work as a part of a team while concurrently performing as an individual with minimal supervision.Base pay range: $110,000 - $130,000, commensurate with experienceLI-ST1Benefits, Rewards & WellnessExcellent Health, Dental & Vision InsuranceRetirement 401(k) Savings PlanFitness membership discountsGenerous paid time off policy including paid parental leaveZayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.The Federal Account Director will have R&R for selling into & supporting US Federal Gov't Agencies (Civilian) and Federal System Integrators. The successful candidate will formulate robust account strategies which result in broad/strong customer relationships as well as sales of Fiber Communications Infrastructure solutions into & across their assigned customer base with the expectation of meeting/exceeding monthly, quarterly & annual sales goals. Company DescriptionZayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers.
Customer Success Specialist
Company: Zayo
Location: Remote
Posted Jul 29, 2023
Zayo, a leading provider of mission-critical bandwidth, is hiring a Customer Success Specialist. The role involves managing customer relationships, driving satisfaction, and ensuring business value from Zayo's services. The ideal candidate should have a Bachelor's degree, 3+ years of experience in customer care or account management, and prior knowledge of telecommunications or IT networking. Zayo offers competitive compensation, benefits, and a collaborative work environment.
OSP Project Specialist
Company: Zayo
Location: Atlanta, GA
Posted Aug 04, 2023
Must be conversant/have working knowledge of structured cabling, routing, switching, and IP protocols.Must have 4 years familiarity with all types of outside plant construction and experience managing large capital projects.Familiar with Email, MS Excel, Word, Google Earth and AutoCad.Must be able to manage multiple aggressive RFP and design construction schedules and responses.Must be able to understand and read construction documents.Familiar with all facets of OSP management, including quoting, construction and delivery.Proven negotiation skills.Business minded and able to maintain a commercial focus.The employee must possess a valid driver's license and is expected to drive as required to his/her assigned projects in order to ensure on time and on budget delivery.The employee must perform on-site surveys and attend field meetings required to ensure projects meet the delivery/ commitment dates identified.The employee will be required occasionally to meet with various municipalities and vendors to review project scope and to ensure positive communication is maintained.Full ability and willingness to pull on call duty when assigned, as dictated by the needs of the business.Base pay range: $58,100 - $81,270, commensurate with experienceBenefits, Rewards & WellnessExcellent Health, Dental & Vision InsuranceRetirement 401(k) Savings PlanFitness membership discountsGenerous paid time off policy including paid parental leaveZayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Supports customer meetings as necessary which requires in person meetings and travel to client and/or construction sites.Oversees procurement of equipment and materials related to the assigned projects.Executes Bid Process, inclusive of budgetary requirements and the tracking thereof.Verify and update project documentation.Timely tracking of project progress and budget in Salesforce and manual tracker.Timely update of budget requests, purchase orders, project close out and internal service orders in Salesforce.QualificationsBachelors' Degree preferred.Minimum of 7 years in the telecommunications industry with outside plant, fiber optics, telecommunication architectures, optical transport equipment, and project management experience. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.This position is primarily responsible for providing end-to-end customer support, solutions, planning and implementing fiber connectivity solutions, managing customer orders, handling customer service requests, coordinating installations, executing and serving as single point of contact for customers, post-sale, providing direction and project ownership by leading the implementation, execution and communication of projects / orders for customers.ResponsibilitiesResponsible for daily management of construction vendors to expedite the construction and splicing of OSP facilities.Ability and willingness to pull on call duty to respond to network outages and emergency restoration activities.Managing relationship to jurisdictions and ROW contacts such as cities, counties and railroad. Working in close relationship with underlying rights group to identify and prepare encroachment permitting, franchise agreements and building access agreement.Oversees timely permitting submittal and on time performance of engineering and construction vendors.Assists in the planning and implementation of fiber connectivity solutions programs and projects that adhere to approved plans, budgets and schedules.Provides specialized telecommunications technical expertise.Coordinates and facilitates with internal and external resources to effect the timely completion of projects.Oversees, product and/or service of the unit(s) managed may involve highly technical activities or programs; or policies, procedures, controls and services required to support the sound financial, operational and competitive position of the company.Designs and Implements commercial and carrier fiber networks, infrastructure, backbone and lateral builds.Works within a Data Center environment implementing customer-installation projects and services.Creates and tracks project budgets in relationship to Network Operations.Provides direct interface with customers, subcontractors, jurisdictional authorities and interoffice personnel. Company DescriptionZayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers.
Project Manager, Long Haul Implementation
Company: Zayo
Location: Greater Boulder Area
Posted Aug 08, 2023
This could entail periods of significant travel at critical times for the project.Employee must be approved to work in the United States.Base pay range: $75,500 - $105,630, commensurate with experienceBenefits, Rewards & WellnessExcellent Health, Dental & Vision InsuranceRetirement 401(k) Savings PlanFitness membership discountsGenerous paid time off policy including paid parental leaveZayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Business degree/acumen a plus.Minimum of 7 years in the telecommunications industry with outside plant, fiber optics, telecommunication architectures, optical transport equipment, and project management experience.Minimum of 7 years OSP project management and construction management experience, preferably with specific long haul or other large project construction experience.Familiarity with all types of outside plant construction methods and best practices.Familiar with all facets of OSP management, including quoting, construction and delivery.Experience managing large capital projects.Experience with complex permitting situations including NEPA, Section 106, Tribal, etc. a plus.Working knowledge off construction standard, fiber specifications and optical network design principles.Demonstrated exceptional problem solving skills.Ability to communicate technical topics clearly and effectively with both internal and external customers.Familiar with Email, MS Excel, Word, Google Earth and AutoCAD.Must be able to manage multiple RFP and design construction schedules and responses. ResponsibilitiesAssess and validate requirements (routing, fiber counts, hut spacing, etc.) Proactively mitigate risks to stay within budget constraints.Build the project milestone-level project schedule and accurately maintain throughout the course of the project.Proactively identify and mitigate project risks and develop contingency plans.Manage complex regulatory/permitting issues such as NEPA, CPUC, Tribal Lands, etc.Conduct construction resource planning to ensure project objectives are met.Develop RFPs for the engineering and construction of the route. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.The Project Manager, Long Haul Implementation - Central is responsible for development, planning, engineering, construction and delivery of new and overbuild long haul routes in the central portion of the US and Canada utilizing a small but effective team of project managers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Diligently manage the contract terms throughout the life of each contract.Provide project-level and executive project reporting including regular updates to our key customers.Ensure routes are delivered on time, on budget and as per construction standards.Deliver project as-builts to the support teams in a timely manner to ensure route is protected and properly captured in inventory systems.Coordinate and collaborate with the OSP teams within the regions to ensure alignment between long haul projects and local objectives.QualificationsBachelor's Degree preferred, preferably in Engineering or other related technical field, or equivalent work experience. Proven negotiation skills.Must be able to understand and read construction documents.Business minded and able to maintain a commercial focus.The employee must perform on-site surveys and attend field meetings required to ensure projects meet the delivery/ commitment dates identified.The employee will be required to meet with various municipalities and vendors to review project scope and to ensure positive communication is maintained.Full ability and willingness to pull on call duty when assigned, as dictated by the needs of the business.The employee must possess a valid driver's license with no major infractions in the past 5 years. Manage budgets and accurate spend forecasts throughout project execution.
Network Engineer Specialist
Company: Zayo
Location: Greater Boulder Area
Posted Aug 06, 2023
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.Benefits, Rewards & WellnessExcellent Health, Dental & Vision InsuranceRetirement 401(k) Savings PlanFitness membership discountsGenerous paid time off policy including paid parental leaveZayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. ResponsibilitiesCoordinate and facilitate FTT Core capacity turn up with counterparts internally and within other companiesEngineer capacity details, such as router port, cross-connect, metro/in-building dark fiberCreate/edit various internal order forms (via salesforce.com)Update status and progress in salesforce on a daily and regular basisVerify and update project documentationStage,Create Work Orders, and ship equipment as required by the projectWork with internal teams to activate and verify the functionality of the equipment once deployed.QualificationsFamiliar with fundamentals of IP routing and switching, including BGP, DNS, IP address managementDirect and recent experience troubleshooting router connectivity in a complex routed network environmentDirect and recent experience using a router CLI to Validate IP/Ethernet servicesFamiliar with fundamentals of provisioning fiber based circuits in a data center environment, including patches, cross-connects, risers, and space and powerExperience working in a team within a complex and fast-paced environmentGood problem-solving skills with the ability to focus on the salient facts in order to resolve an issueExperience organizing multiple, time-sequenced tasks across several concurrent projectsExperience with NokiaTMOS a plusFamiliar with Google docs & sheets, emailTwo years related experience and/or training; or equivalent combination of education and experienceTwo years of experience in the area of IP routing and network engineeringPreferred Certification - JNCIA, CCNA, JNCIP, CCNPBase pay range: $50,500 - $70,030, commensurate with experience. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.Position DescriptionThis position is responsible for the Engineering and Deployment of Fiber to the Tower(FTT) network infrastructure augments. The Infrastructure Engineer maintains port and FTT backbone capacity to ensure a resilient and sustainable network in order to best serve our customers. Company DescriptionZayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers.
Head of Customer Success, Strategic
Company: Zayo
Location: Greater Boulder Area
Posted Aug 01, 2023
Zayo is a company that provides mission-critical bandwidth to impactful companies, offering a wide range of communications infrastructure solutions. The role of the Customer Success Manager is to lead a team of leaders, drive customer value realization, and manage recurring revenue. The ideal candidate should have 10+ years of leadership experience, 5+ years in a customer support/success organization, and excellent communication and problem-solving skills.
Technical Solutions Analyst
Company: Zayo
Location: Greater Denver Area
Posted Aug 04, 2023
Responsibilities: Sales Support Assist the Solution Architecture Org driving sales through operational supportUtilize GIS-based systems, previous solution designs, Zayo product knowledge, and specific requirements to qualify and support unique customer requestsAssist in the preparation of proposal responses and cost-effective solution designsSolution Design Analyze customer requirements to understand how Zayo products and services can be applied to meet their needs and solve their problems.Assist Solution Engineering org with gathering, organizing, analyzing, and presenting applicable technical and financial information for internal and external stakeholdersAssist Solution Engineers as they design solutions that support current and future TECHNICAL SOLUTION ANALYST (P1)customer business applicationsIn addition to learning all required network engineering material, the Technical Solutions Analyst will be expected to stay up-to-date with general industry and technological developments.Planning and Logistics Adhere to and communicate timeline expectations for project completionProvide regular project updates to internal customers (sales, engineering, technical operations)General Adhere to all company standards and overall business professionalism.Demonstrate regular, consistent, and punctual attendance.Perform other duties as assigned.Qualifications Recommended to have at least two years of experience in technical sales engineering/support role(s) within the telecommunications industry (ideally ISP, CLEC, ILEC, VAR, or MSO)Excellent project management skillsExcellent verbal and written communication skills, including the ability to explain technical concepts to laypersons in simple, understandable termsConsistent focus on results and goal achievementProficiency in Microsoft Word and ExcelStrong teamwork skillsAbility to handle ambiguity, and anticipate and quickly react to changes in a fast-paced environmentPreferred Additional Experience: Bachelor's degree in Telecommunications, Engineering, Economics, General Business, and or related field of studySalesforce, Google Earth, ESRI, MyWorld/GE SmallworldNetwork design (emphasis on fiber, Layer 1, 2, and 3)MAN technologies and structures (including DS-x, OC-x, WDM, and Ethernet)Internet technologies, functionality, and servicesNetworking protocols (emphasis on Layers 1, 2, and 3)Data networking technologies, functionality, and services (LAN, MAN, WAN, VPN)High-level understanding of Fiber Optic network design and implementationBase pay range: $24.76 to $31.25 /hour, commensurate with experience.Benefits, Rewards & WellnessExcellent Health, Dental & Vision InsuranceRetirement 401(k) Savings PlanFitness membership discountsGenerous paid time off policy including paid parental leaveZayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Key areas of focus will include: technical documentation capturing physical and logical solutions, proposal response assistance, providing guidance and counsel throughout the transactional and basic custom solution sales processes, and ensuring complete and accurate documentation for all supported opportunities. This includes supporting KMZ requests, basic custom opportunity tasks, existing service visualization requests, and basic network design tasks that visually represent solutions for direct and indirect customers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.As a member of Zayo's Solution Architecture Organization, the role of Technical Solution Analyst is a dynamic opportunity for individuals looking to begin a technical career in the Telecom Industry. By partnering with the Solution Architecture Organization, each Technical Solution Analyst will be encouraged to develop their technical skillset through org-wide mentorship and hands-on learning. This individual will be responsible for assisting in preparing and delivering technical diagrams and sales presentations and driving the transactional and primary custom solution sales cycles to closure. Company DescriptionZayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers.