Jobs at Zendesk
6,787 open positions
Senior Database Engineer
Company: Zendesk
Location: Other US Location
Posted Dec 18, 2024
The job description is for a Senior Engineer to support a growing data environment, maintaining reliability and performance of applications. The role involves managing a complex system, monitoring performance, implementing security protocols, and designing cloud infrastructure. Collaboration with the application development team and planning for capacity are also required. The basic qualifications include 5+ years of experience in managing data environments, proficiency in automation and scripting languages, and familiarity with data query languages. Preferred qualifications include knowledge of cloud data solutions, experience with complex data environments, and familiarity with containerization and orchestration tools. The company offers full ownership of projects, exciting projects, team of passionate people, flexible working hours, and a hybrid work environment.
Staff Data Scientist
Company: Zendesk
Location: Madison, WI
Posted Dec 19, 2024
The Enterprise Machine Learning team at Zendesk empowers better business decisions through data-driven ML and AI. As a Data Scientist, you'll collaborate with various teams to develop high-quality ML and AI products, utilizing the latest trends. The role involves deriving valuable business insights, communicating complex concepts to non-technical stakeholders, and promoting best practices for data integrity and security. A BA/BS in Computer Science, Data Science, Statistics, or related field is required, along with a minimum of five years of experience in data science. The position offers a competitive salary range of $155,000.00-$233,000.00 and a hybrid work model.
Technical Architect
Company: Zendesk
Location: Tokyo, Japan
Posted Dec 19, 2024
Zendesk is seeking a Technical Architect for a role in Tokyo, Japan. The successful candidate will work closely with a diverse range of global companies, guiding them in mapping their business requirements to Zendesk's solutions. Key responsibilities include onboarding and configuring Zendesk for customers, collaborating with various teams to present implementation solutions, and maintaining product expertise. The ideal candidate should have a Bachelor's Degree, 5+ years of professional consulting experience, and 3+ years of System and/or Solution Architecture experience. Strong communication skills, empathy, and technical aptitude are required. Native Japanese and business level English are essential.
Senior Manager, Financial Analysis & Strategy
Company: Zendesk
Location: Remote
Posted Dec 19, 2024
The Finance & Strategy team is seeking a skilled Senior Finance Manager to join their fast-paced environment. The role involves providing decision support, financial modeling, and strategic recommendations to drive business growth. The ideal candidate should have 10+ years of experience in finance, strong analytical skills, and the ability to build robust financial models. They must also possess excellent communication skills and the capacity to establish collaborative relationships with senior leadership. The role offers a competitive salary range of $142,000.00-$214,000.00 annually, with potential for bonuses and benefits. Zendesk, the company offering this position, values diversity, equity, and inclusion, and provides a hybrid work model.
Incidents & Escalations Specialist
Company: Zendesk
Location: Manila, Philippines
Posted Dec 19, 2024
Zendesk is hiring for an Incident and Escalations Specialist role in the Philippines. The role involves managing incidents, improving customer experience, and developing scalable processes. The ideal candidate should have technical expertise, training experience, and excellent communication skills. Familiarity with ITIL framework and SaaS environments is preferred.
Managed Services Consultant
Company: Zendesk
Location: Remote
Posted Dec 19, 2024
Zendesk is seeking a Managed Services Consultant to support enterprise customers, helping them use, understand, and benefit from Zendesk's product. The role involves managing customer portfolios, optimizing product usage, and providing proactive assistance. The ideal candidate should have a Bachelor's degree, 5+ years of consulting or customer success experience, and strong communication skills. They should be passionate about customer service and have a good understanding of support processes. Zendesk values diversity and offers a flexible hybrid work environment.
Senior Machine Learning Engineer
Company: Zendesk
Location: Remote
Posted Dec 19, 2024
Zendesk QA (formerly Klaus) is seeking a forward-thinking AI expert to develop cutting-edge solutions for customer service. The ideal candidate will have at least 6 years of experience in software development or data engineering with a focus on Python-based software development. They should have a strong understanding of SQL and database technologies, and comfort working independently in a remote setting. The role involves high-level independence, building and evaluating tooling, integrating LLMs into data pipelines, and developing scalable methodologies for machine-learning models. The successful candidate will be embedded in a multi-functional team, collaborating with scientists, engineers, and product managers.
Senior Manager, Financial Analysis & Strategy
Company: Zendesk
Location: Madison, WI
Posted Dec 19, 2024
The Finance & Strategy team is seeking a skilled Senior Finance Manager to join their fast-paced environment. The role involves providing decision support, financial modeling, and strategic recommendations to drive business growth. The ideal candidate should have 10+ years of experience in finance, strong analytical skills, and the ability to build robust financial models. They must also possess excellent communication skills and the capacity to establish collaborative relationships with senior leadership. The role offers a competitive salary range of $142,000.00-$214,000.00 and a hybrid work model, requiring occasional on-site presence.
Commercial Account Executive
Company: Zendesk
Location: Austin, TX
Posted Dec 17, 2024
This job description is for an Account Executive position in the SaaS industry, with a focus on driving topline revenue growth, managing customer relationships, and expanding Zendesk's offerings. The role requires strong sales skills, experience in complex sales cycles, and the ability to build relationships with key decision-makers. The position offers a competitive OTE of $14400000$21600000 with a 5050 base-commission structure.
Software Engineer II (Site Reliability)
Company: Zendesk
Location: Manila, Philippines
Posted Dec 19, 2024
Zendesk is seeking a Software Engineer - Site Reliability to join their world-class team. The role involves monitoring, troubleshooting, and stabilizing service incidents, implementing reliability and observability improvements, and collaborating with various teams. The ideal candidate should have outstanding problem-solving skills, experience in handling high-severity incidents, strong knowledge of networking and cloud-native software design, and proficiency in Python, JavaScript, Ruby, or React frameworks. Zendesk offers a collaborative and inclusive environment, with a focus on fostering global diversity, equity, and inclusion.
Senior Front End Developer
Company: Zendesk
Location: Bangalore, India
Posted Dec 19, 2024
Zendesk is seeking a Senior Front-End Developer with 7+ years of experience in web technologies, including Vue.js, HTML5, CSS3, JavaScript, React JS, and Workato. The ideal candidate should have a strong background in Computer Engineering, expert knowledge of compatibility and cross-browser issues, and a passion for end-to-end solutions that drive user experience and customer happiness. The role involves driving and coding solutions for customers, collaborating with key partners, and working with professional services leadership to build simple technical solutions. The company offers opportunities to learn or improve skills in Zendesk API, Zendesk App Framework, Zendesk Channel Framework, Zendesk REST API, ES6, jQuery, underscore, momentjs, Vue.js, JWT, OAuth, Git, Webpack, and Adobe InVision App. The role is based in Bangalore, Karnataka or Maharashtra, with a hybrid work model that combines onsite and remote work.
Enterprise Customer Success Specialist
Company: Zendesk
Location: Berlin, Germany
Posted Dec 19, 2024
Zendesk is seeking a Customer Success Specialist for the AI Agent (Ultimate) team, based in Berlin or London. The role involves managing a portfolio of Enterprise customers, becoming a product expert, and driving engagement. Key responsibilities include creating Success Plans, providing training, and working cross-functionally with various teams. The ideal candidate should have experience in Customer Success, a track record with complex B2B accounts, and strong technical and analytical skills. The role is hybrid, requiring 1-2 days per week in the office. Success in this role is measured by retention rate, expansion rate/ARR growth rate, and time to first value.