Jobs at Zendesk
6,787 open positions
Senior Engineering Manager, SRE
Company: Zendesk
Location: Manila, Philippines
Posted Dec 20, 2024
The role is for a Senior Engineering Manager to lead and grow a team, partner with Product Management, and own functional areas of the roadmap. The manager will ensure team happiness and performance, apply technical expertise, and foster innovation. The position is hybrid, requiring on-site attendance. Zendesk values diversity, equity, and inclusion.
Senior Staff Software Engineer (Agent Workspace)
Company: Zendesk
Location: Pune, India
Posted Dec 20, 2024
Zendesk is seeking a Senior Staff Software Engineer for their APAC site in Pune. The role involves leading the development of the Zendesk Agent Workspace, a critical component of Zendesk Support. The ideal candidate will have over 12 years of industry experience, with a strong background in front-end software development. They should be proficient in JavaScript, TypeScript, HTML5, CSS3, and modern front-end frameworks. The role requires mentoring engineers, driving key technology decisions, and ensuring high-quality, A11y compliant solutions. The candidate will also contribute to defining technical roadmap and strategies.
Director, Employee Experience Systems
Company: Zendesk
Location: Krakow, Poland
Posted Dec 20, 2024
Zendesk is looking for a passionate Director, IT Operations to lead their Employee Experience Systems Teams. The role involves developing and executing a Digital Employee Experience Assessment, recruiting and onboarding talented IT professionals, and growing the team to support end-to-end applications. The ideal candidate will have superior leadership skills, experience with digital employee experience, and excellent problem-solving skills.
Sr. Manager, Security Assurance & Insights
Company: Zendesk
Location: Krakow, Poland
Posted Dec 20, 2024
Zendesk is seeking a Senior Manager, Security Assurance & Insights to lead security efforts, manage a global team, and ensure customer trust. Key responsibilities include team leadership, customer assurance, program management, security agreement oversight, risk mitigation, cross-functional collaboration, insights and reporting, and innovation. Qualifications include at least 10 years in cybersecurity, technical acumen, relevant certifications, project management experience, strategic leadership, communication skills, problem-solving abilities, and a degree in a related field. The role offers a competitive salary range and a hybrid work model.
Business Development Representative (Spanish speaking)
Company: Zendesk
Location: Lisbon, Portugal
Posted Dec 20, 2024
Zendesk, a leading Customer Support Platform, is seeking exceptional sales talent for its EMEA business. The Sales Development role involves driving new business, delivering on regional strategy, managing an outbound pipeline, and providing top-class customer experience. The ideal candidate should have native Spanish, fluency in English, and at least 6 months of sales experience. They should possess a 'Can Do' attitude, excellent communication skills, and a solid business background, preferably in SaaS sales. Zendesk offers a hybrid work model, quality leadership, and a supportive environment. The company is committed to diversity, equity, and inclusion.
Revenue Operations Business Operations Analyst
Company: Zendesk
Location: Manila, Philippines
Posted Dec 20, 2024
Zendesk is looking for a Revenue Operations Business Operations Analyst to develop and execute internal communications for process improvements. The role involves reporting data from Zuora, Salesforce, and SQL, managing program deliverables, and building relationships with cross-departmental teams. The ideal candidate should have 3+ years of experience in financial systems, proficiency in SFDC, SQL, BigQuery, Snowflake, and Zuora reporting, and strong analytical and problem-solving skills. The position offers a hybrid work model, with a requirement to work onsite part of the week.
Senior Search Engine Optimization Specialist
Company: Zendesk
Location: Pune, India
Posted Dec 20, 2024
Zendesk is seeking a Senior SEO Specialist with 5+ years of experience in US English SEO. The candidate will be responsible for conducting comprehensive SEO research, implementing data-driven strategies, collaborating with cross-functional teams, monitoring website performance, and staying updated with industry trends. The role requires proficiency in SEO tools, strong analytical skills, and the ability to work on a night shift schedule. Preferred qualifications include knowledge of HTML, CSS, JavaScript, and experience with content management systems.
GTM Enablement Manager
Company: Zendesk
Location: Lisbon, Portugal
Posted Dec 20, 2024
Zendesk, a leading customer service software company, is seeking a Sales Enablement Manager for its Lisbon office. The role involves developing and deploying the company's first 'Sales Academy' Program, collaborating with cross-functional teams, and conducting training sessions. The ideal candidate should have proven experience in sales enablement, a strong understanding of sales processes, excellent communication skills, and the ability to work with cross-functional teams. Zendesk values diversity and offers a hybrid work model, combining onsite and remote work.
Senior / Staff Software Engineer - Scala / Java - Explore
Company: Zendesk
Location: Krakow, Poland
Posted Dec 19, 2024
Zendesk, a company dedicated to delivering exceptional customer experiences, is seeking a Senior or Staff Software Engineer for its Data Engine and datastores team. The ideal candidate will have extensive experience in Java or Scala, relational database management systems (preferably PostgreSQL), AWS, and containerization. They will work on complex projects, continuously ship code to production, and prioritize customer needs. The role involves collaborating with a self-organizing team, debugging tricky issues, and improving the existing codebase. Zendesk offers a competitive salary range, hybrid work model, and a commitment to diversity and inclusion.
Localization & Strategy Operations Manager
Company: Zendesk
Location: Krakow, Poland
Posted Dec 19, 2024
Zendesk is seeking a Localization Program Manager to enhance the experience of international users. The role involves orchestrating language strategies, managing vendor partnerships, and optimizing localization tools. The successful candidate will have 3+ years of experience in localisation program management in a high-tech industry, proficiency in translation management systems, and deep knowledge of localisation tools and machine translation engines. Zendesk offers full ownership of projects, a team of passionate people, exciting projects, and a flexible work environment with hybrid work options. The annualized base salary range is zł158,000.00-zł238,000.00.
Business Transformation Principal
Company: Zendesk
Location: Mexico City, Mexico
Posted Dec 19, 2024
Zendesk is seeking a Business Transformation Principal with over 10 years of experience in management consulting, corporate strategy, and program management. The role involves leading high-priority, cross-functional strategic initiatives, partnering with senior leaders, and ensuring alignment with program goals. The ideal candidate will have a proven track record of driving complex programs, strong strategic and analytical thinking, and excellent communication skills. They will work from the Zendesk Mexico City office, at least one day per week, with up to 4 days remote. Zendesk offers a culture dedicated to enabling conversations, work-life balance, and diversity & inclusion.
Enterprise Customer Success Specialist
Company: Zendesk
Location: London, United Kingdom
Posted Dec 19, 2024
Zendesk is seeking a Customer Success Specialist for the AI Agent (Ultimate) team, based in Berlin or London. The role involves managing a portfolio of Enterprise customers, becoming a product expert, and driving engagement. Key responsibilities include creating Success Plans, providing training, and working cross-functionally with various teams. The ideal candidate should have experience in Customer Success, a track record with complex B2B accounts, and strong technical and analytical skills. The role is hybrid, requiring 1-2 days per week in the office. Success is measured by retention rate, expansion rate, and time to first value.