Jobs at Zendesk
6,787 open positions
Solutions Consultant
Company: Zendesk
Location: Mexico City, Mexico
Posted Nov 09, 2024
The Solutions Consultant role at Zendesk involves managing technical and sales aspects of the sales cycle, requiring 5-8 years of experience, strong communication skills, and proficiency in web technologies. The role involves working closely with sales to provide technical support to prospects, driving customer satisfaction through proactive delivery of technical information. Zendesk, an equal opportunity employer, values diversity and offers a dynamic work environment. The company is known for its customer service software and advocates for digital-first customer experiences.
Reals Representative II
Company: Zendesk
Location: Madison, WI
Posted Nov 01, 2024
Zendesk, a leading Customer Support Platform, is seeking a seasoned professional with 3+ years of experience in Renewals, Sales, Operations, or Account Management. The role involves managing a pipeline of accounts for renewal, negotiating contracts, and ensuring top-class customer experiences. Zendesk offers comprehensive training, state-of-the-art technology, and opportunities for career growth. The position is based in Madison, WI, with a hybrid work model. The US hourly OTE range is $38.46-$57.69.
Regional Vice President, APAC SMB Sales
Company: Zendesk
Location: Remote
Posted Nov 09, 2024
Zendesk is seeking a highly experienced and influential leader for the role of Regional Vice President, SMB Sales (APAC). The ideal candidate will lead a team of Sales Managers and Account Executives, driving growth and helping customers leverage Zendesk in their CX strategy. They should possess deep SaaS experience, strong quantitative and communication skills, and a proven track record in managing and scaling sales functions. The role involves directing territory teams, engaging with senior stakeholders, defining partner strategies, and fostering a culture of agility and metrics-driven growth. Fluency in English is required, with additional APAC languages being a bonus. Zendesk values diversity and offers a hybrid work environment.
Technical Architect
Company: Zendesk
Location: Madison, WI
Posted Nov 01, 2024
Zendesk is seeking a Technical Architect to craft solutions for conversational experiences, helping clients succeed on their platform. This role involves engaging with stakeholders, understanding customer needs, and leading technical discussions. The ideal candidate will have a Bachelor's Degree, 3+ years of consulting or programming experience, and expertise in languages like Ruby, Python, Java, or JavaScript. They will work remotely with a supportive team, with occasional in-office requirements. The role offers a competitive salary range of $90,000.00-$134,000.00 annually.
Senior Customer Success Manager
Company: Zendesk
Location: Madison, WI
Posted Nov 01, 2024
Zendesk is seeking a highly driven and motivated Customer Success Manager (CSM) to build strong relationships and provide top-tier customer experience. The CSM will consult on CX and EX solutions from the Zendesk SaaS suite, ensuring customers are optimized and scaling easily. They will work collaboratively with customers to create a Success Plan, delivering measurable ROI and customer results. The role involves proactive engagement with customers, identifying expansion opportunities, and minimizing churn/contraction risk. The ideal candidate should have 8+ years of relevant experience, SaaS experience, and a proven track record in managing up to 35 customers. They should possess strong communication skills, leadership abilities, and a deep understanding of technology deployment applications.
Associate Product Marketing Specialist
Company: Zendesk
Location: San Francisco, CA
Posted Nov 01, 2024
Zendesk's award-winning Product Marketing team is seeking an Associate Product Marketing Specialist. The role involves driving product, sales, and adoption initiatives, supporting various PMM functions, and collaborating with cross-functional teams. The ideal candidate should be an evangelist for product strategy, have a customer-first mentality, and possess strong communication and project management skills. The role requires regular communication with global teams and offers a base salary range of $76,000.00-$114,000.00.
Localization Specialist
Company: Zendesk
Location: Remote
Posted Nov 09, 2024
The Localization Specialist role at Zendesk involves managing localization projects, supporting the team with daily tasks, and collaborating with internal and external partners. The role requires proficiency in Zendesk's tools and processes, strong project management skills, and excellent interpersonal abilities. Qualifications include a Bachelor's degree, at least 1 year of localization project management experience, and the ability to work well in a team-oriented environment. Zendesk promotes a diverse and inclusive workplace, offering a hybrid work model with both onsite and remote work options.
Customer Success Manager
Company: Zendesk
Location: Remote
Posted Nov 01, 2024
Zendesk is seeking a highly motivated Customer Success Manager to build strong relationships with customers, ensure their success with Zendesk's SaaS suite, and drive business value. The role involves understanding customer needs, creating success plans, and minimizing churn while driving product adoption and expansion. The ideal candidate should have 5+ years of relevant experience, strong communication skills, and a proven track record in managing enterprise-level accounts. The position offers a competitive OTE range of $105,000 - $157,000.
Senior Director, Sales Operations
Company: Zendesk
Location: San Francisco, CA
Posted Nov 09, 2024
Zendesk is seeking a Senior Director of Customer Success Operations to lead and optimize customer success initiatives. The role involves strategic leadership, process optimization, leveraging data insights, technology management, enhancing the customer journey, team development, cross-functional collaboration, customer feedback, operational forecasting, and customer segmentation strategy. The ideal candidate should have 10+ years of experience in Operations, CX & Strategy, preferably in the software/technology industry, with a data-driven mindset, strong team leadership skills, and excellent communication abilities. The role offers a flexible, remote work environment with a competitive salary range of $198,000.00-$298,000.00 annually.
Partner Sales Executive, EMEA South
Company: Zendesk
Location: Remote
Posted Nov 02, 2024
As a Partner Sales Executive, you will be part of a growing team in EMEA, responsible for building and managing a network of partners to drive business growth. Key responsibilities include recruiting and onboarding new partners, aligning with Zendesk's strategy, and achieving revenue and profitability goals. The role requires a proven track record in sales, a hunter mentality, and a passion for partner and customer success. Daily tasks involve building a strong partner ecosystem, achieving sales targets, enabling partners on Zendesk value propositions, and collaborating with internal teams for joint GTM activities. The ideal candidate should have a Bachelor's degree, 5+ years of B2B sales experience, proficiency in software applications, strong prospecting skills, and excellent communication abilities.
Associate Product Marketing Specialist
Company: Zendesk
Location: Remote
Posted Nov 02, 2024
Zendesk's award-winning Product Marketing team is seeking an Associate Product Marketing Specialist to drive product, sales, and adoption initiatives. The role involves supporting various PMM functions, collaborating with cross-functional teams, and working closely with senior leaders. The ideal candidate will be an evangelist for product strategy, enable internal partners, and bring innovative ideas to improve deliverables and processes.
Services Consultant
Company: Zendesk
Location: Remote
Posted Nov 09, 2024
Zendesk, a leader in Customer Service Software, is hiring a seasoned Implementation Consultant. The role involves partnering with clients to implement and optimize Zendesk instances, requiring deep product knowledge, project management skills, and relationship building. Key responsibilities include serving as a trusted advisor, leveraging product expertise, managing projects, facilitating communication, collaborating with internal teams, problem-solving, and contributing to methodology advancements. Zendesk offers a supportive culture, flexible work arrangements, and a commitment to diversity and inclusion.