Jobs at Zendesk
Zendesk, founded in 2007 and headquartered in San Francisco, delivers a cloud‑based customer service platform that powers help centers, ticketing systems, and AI chatbots for enterprises worldwide. The company has grown to support over 150,000 businesses, and currently lists 431 open positions across multiple functions.
Zendesk hires across software engineering, product management, design, data science, sales, marketing, customer success, and operations. Candidates can expect a remote‑first environment, flexible schedules, a focus on customer empathy, and a culture that encourages mentorship and continuous learning.
Viewing Zendesk listings on Job Transparency gives you immediate access to transparent salary ranges and employee sentiment scores, enabling you to benchmark offers, negotiate confidently, and assess whether the company’s culture aligns with your career goals.
Senior Manager, Enterprise Account Executive
Company: Zendesk
Location: Remote
Posted Jan 12, 2025
Zendesk is seeking an experienced Sales Manager with a growth and ownership mindset to join their team. The role involves leading a high-performing sales team, driving sales growth, and managing complex sales cycles. The ideal candidate should have a minimum of 10 years of B2B sales or solution engineering experience, including 5 years in sales management. They will play a key role in achieving significant revenue growth targets in a fast-paced market. Responsibilities include hiring, coaching, and leading a sales team, driving new business opportunities, and conducting quarterly territory plan reviews.
Copywriter
Company: Zendesk
Location: Remote
Posted Jan 13, 2025
Zendesk is seeking a Copywriter with 3+ years of experience in creative marketing or advertising. The role involves working on diverse projects, collaborating with a friendly team, and presenting work to senior creatives. The company offers a good salary, respect for mental health, and opportunities for creative growth. Zendesk values diversity and inclusion, providing a hybrid work environment with flexibility.
Commercial Account Executive
Company: Zendesk
Location: Austin, TX
Posted Jan 12, 2025
Zendesk is seeking a Commercial Account Executive to drive revenue growth, manage customer relationships, and expand existing partnerships. The role requires B2B sales experience, preferably in SaaS, with a proven track record of exceeding sales targets. Key responsibilities include acquiring new customers, cross-selling products, leveraging data insights, and leading complex sales cycles.
Collections Sr. Specialist
Company: Zendesk
Location: Remote
Posted Jan 12, 2025
Zendesk is seeking a skilled Collections Sr. Specialist for their Manila team. The role involves managing accounts receivable processes, collaborating with internal teams, and handling customer coordination. The ideal candidate should have proven experience in accounts receivable and collections, strong analytical skills, and proficiency in accounting software. Zendesk values diversity and offers a hybrid work environment.
Technical Architect
Company: Zendesk
Location: Austin, TX
Posted Jan 12, 2025
The job posting is for a Technical Architect role within Zendesk's Managed Services team. The role involves supporting customers with ongoing subscription services, acting as an extension of their teams, and consulting on best practices for Zendesk product usage. Key responsibilities include understanding and implementing customer requirements, collaborating with customer SMEs to integrate Zendesk into their workflows, and communicating technical concepts to various audiences. The ideal candidate should have a Bachelor's Degree, 1-2+ years of consulting or programming experience, strong analytical skills, and proficiency in languages like Ruby, Python, Java, C#, or JavaScript. Familiarity with Zendesk products and SaaS applications is a plus. The role offers a competitive salary range and a hybrid work model, with the requirement to work onsite part of the week.
Senior Business Systems Analyst - Salesforce Admin
Company: Zendesk
Location: Remote
Posted Jan 12, 2025
Zendesk is seeking a dynamic Business Systems Analyst with a strong Salesforce background for a collaborative, fast-paced role. The successful candidate will work closely with Go-To-Market Operations and Professional Services teams, leading key initiatives from discovery to implementation. They will manage a project portfolio, focusing on launching new products and developing solutions for the sales organization. The role involves working cross-functionally with a global team, implementing and integrating third-party applications on the Salesforce platform, and ensuring accurate testing before deployment. Zendesk offers a competitive package, flexible work arrangements, and a culture dedicated to employee well-being and diversity.
Program Manager, Localisation
Company: Zendesk
Location: Krakow, Poland
Posted Jan 12, 2025
Zendesk is seeking a Localization Program Manager to enhance the experience of international users. The role involves leading localization efforts for Zendesk products, ensuring quality and timely delivery across over 160 countries. The ideal candidate should have 3+ years of experience in localization program management, strong project management skills, and the ability to work in a fast-paced, global environment.
Campaign Marketing Manager
Company: Zendesk
Location: Remote
Posted Jan 13, 2025
This job posting seeks a Global Demand Generation Marketing Manager to drive campaigns in HR and Employee Experience, emphasizing cross-functional collaboration, global partnerships, and innovative strategies. The role highlights flexibility, inclusivity, and growth opportunities within Zendesk's dynamic environment.
Digital Sales Representative (Dutch/German/French)
Company: Zendesk
Location: Lisbon, Portugal
Posted Jan 12, 2025
Zendesk is seeking a motivated, self-starting Digital Inside Sales Specialist to join a new team. The role involves handling a high-velocity sales approach, providing excellent customer experience, and becoming a product expert. Responsibilities include responding to inbound leads, resolving inquiries, conducting discovery calls, and exceeding sales targets. The ideal candidate should have excellent communication skills in Dutch, German, or French, and English, along with 1+ years of sales experience, preferably in software/SaaS. The role requires working in Zendesk's Lisbon office for part of the week in a hybrid schedule. Zendesk values diversity and offers a fulfilling, inclusive work environment.
Technical Support Engineer-Italian Speaking
Company: Zendesk
Location: Remote
Posted Jan 12, 2025
Zendesk is seeking an Italian-speaking Technical Support Specialist with at least 2+ years of experience. The role involves providing technical guidance through various channels, including messaging, email, phone, video conference, forums, and social media. The ideal candidate should possess excellent troubleshooting skills, empathy, and strong communication abilities. They must be fluent in Italian and English, both written and spoken. The role offers a hybrid working model, allowing work from home and a few days from the Dublin office. Zendesk values diversity, equity, and inclusion, and is an equal opportunity employer.
Premier Support Engineer
Company: Zendesk
Location: Mexico City, Mexico
Posted Jan 12, 2025
Zendesk is seeking a seasoned support expert with 2+ years of experience as a Zendesk Administrator or deep product knowledge. The ideal candidate will be a technical troubleshooting expert, fluent in Spanish and English, with experience in enterprise software support. They will serve as the primary support contact for Zendesk's Premier customers, providing top-tier customer service, resolving issues, and communicating effectively. The role involves coordinating with various teams during service incidents and managing customer escalations, product changes, and service issues. The candidate should possess strong communication skills, be able to prioritize tasks, and have experience with HTML, JSON, JavaScript, and RESTful APIs. Fluency in Portuguese is a plus. The role requires occasional work outside of business hours and limited travel. Zendesk values diversity and offers a hybrid work model, combining onsite and remote work.
Services Consultant
Company: Zendesk
Location: Austin, TX
Posted Jan 12, 2025
Zendesk is seeking a seasoned Implementation Consultant to join their Professional Services team. The role involves partnering with customers to understand their business needs and map them to Zendesk's software capabilities. Key responsibilities include project management, communication, cross-functional collaboration, problem solving, and contributing to methodology advancements.