Jobs at Zendesk
6,787 open positions
Staff Software Engineer
Company: Zendesk
Location: Copenhagen, Denmark
Posted Jan 12, 2025
Zendesk is seeking a seasoned Staff Software Engineer to join their Vikings team, focusing on enhancing and maintaining the Help Centers theming platform. The role involves actively shaping the platform for coding and non-coding customizations, participating in agile environments, resolving complex reliability problems, and championing a customer-centric approach. The engineer will also lead, mentor, and teach colleagues, ensuring clear communication of complex changes to stakeholders. Required qualifications include 6+ years of experience with Ruby on Rails or a comparable web stack, strong engineering and architectural experience, and proficiency in English.
Digital Marketing Specialist
Company: Zendesk
Location: Other US Location
Posted Dec 28, 2024
Zendesk is seeking a Digital Marketing Specialist with 13 years of experience in data-driven digital marketing or performance marketing in a B2B SaaS company. The role requires hands-on expertise in digital campaign execution, data-driven decision making, and strong analytical skills. The ideal candidate will have a proven record in generating demand and driving measurable growth through digital channels. The position is based in Mexico City, CDMX or Mexico State.
Senior Sales Operations Specialist
Company: Zendesk
Location: Other US Location
Posted Dec 27, 2024
Zendesk is seeking a Sales Operations Senior Analyst with 3 years of Sales or Revenue Operations experience to collaborate with various teams and enhance their LeadToCash Flow. The role requires strong analytics skills, data-driven mindset, and the ability to identify and solve gaps in a fast-paced environment. The candidate should have experience with Salesforce, Excel, and SQL. Zendesk is an equal opportunity employer.
Senior Counsel, Product and Privacy
Company: Zendesk
Location: Other US Location
Posted Dec 28, 2024
Zendesk is seeking a highly motivated and adaptive product counsel to guide their development teams in building industry-transforming AI products that comply with global law and build lasting customer trust. The role involves researching and understanding the evolving landscape of privacy and AI laws, providing legal advice to engineers and data scientists, and collaborating with various teams to build automated processes for topics such as sanitation, anonymization, and access controls.
Senior Software Engineer - Site Reliability
Company: Zendesk
Location: Other US Location
Posted Dec 29, 2024
The job description for the Senior Software Engineer Site Reliability role at Zendesk is for a position that involves monitoring and troubleshooting infrastructure and application issues, solving and triaging alerts, improving monitoring tools and alerting, writing code to automate mitigations, training junior engineers, and more. The ideal candidate should have proven experience in finding and fixing issues with distributed systems in the cloud, previous success in high severity service incidents, strong knowledge of networking and experience writing software, and the ability to clearly communicate technical and non-technical requirements.
Sr. Manager, Cyber Defense Fusion Center
Company: Zendesk
Location: Pune, India
Posted Jan 12, 2025
Zendesk is hiring a Senior Manager for their Cyber Defense Fusion Center in Pune, India. The role involves leading a team, implementing a follow-the-sun model for cyber defense, and ensuring effective incident response. The ideal candidate should have 10+ years of cybersecurity experience, expertise in cloud security, and strong leadership skills. This is a hybrid role requiring 3 days in the office.
Data & Analytics Lead
Company: Zendesk
Location: Other US Location
Posted Dec 31, 2024
The job description is for a Senior Analyst Enterprise Analytics position in Mexico City. The role involves data analysis, statistical modeling, and collaborating with business partners. The candidate should have 8+ years of experience with SQL and be proficient in analytics and visualization tools. The role requires autonomy, problem-solving skills, and excellent communication abilities.
Senior Technical Support Engineer (Spanish Speaking)
Company: Zendesk
Location: Other US Location
Posted Dec 28, 2024
Zendesk is seeking a support guru with at least 4+ years of experience in a similar environment. The ideal candidate should be fluent in Spanish and English, have excellent customer service skills, and be able to convey technical jargon to users of all levels. The role requires troubleshooting skills, organizational skills, and the ability to empower end-users to support themselves. Experience with various mobile platforms, RESTful API, and analytics tools is desired.
Manager - Industry and Account-based Marketing
Company: Zendesk
Location: Austin, TX
Posted Dec 28, 2024
This role involves creating new business pipeline with ABM approach, improving pipeline for targeted accounts, end-to-end execution of industry programs, shaping marketing strategy, collaborating with regional teams, measuring and optimizing performance, and owning end-to-end execution of ABM or industry marketing.
FSS Finance & Strategy, Director
Company: Zendesk
Location: Manila, Philippines
Posted Jan 12, 2025
Zendesk is seeking a Director of FSS Finance and Strategy to lead and encourage in a role that combines finance and strategy. The role involves directing operations of Finance & Strategy including Source to Pay teams, responsible for annual planning, forecasting, month end close, and performance analysis. The individual will also lead creation of insightful analyses, reports, and presentations, drive operational and process excellence, and optimize financial models. The role requires strong finance, planning, and analysis skills, shared services experience, and transformation initiatives expertise. Zendesk offers competitive compensation, comprehensive benefits, and opportunities for professional growth. The role is hybrid, requiring the individual to attend the local office for part of the week.
Manager, Incident Management
Company: Zendesk
Location: Other US Location
Posted Dec 31, 2024
The job description is for a Manager Incident Management position in the Philippines. The ideal candidate should have experience in incident management, a collaborative environment, and a determination to implement and coordinate all aspects of the incident management process. The role involves leading a team, coordinating the incident management process, developing strategies to reduce median time to respond, and serving as the primary point of contact for senior leadership during significant incidents. The candidate should have a minimum of 7+ years of experience in incident management, a BSBA degree, and in-depth knowledge of Incident and Problem Management principles. The role is a hybrid position with a local office requirement of part of the week.
Vice President, Legal
Company: Zendesk
Location: Washington, DC
Posted Jan 12, 2025
Zendesk is hiring a Vice President of Global Employment Legal to lead their global employment legal function. The role requires a JD, active US state bar membership, and 15+ years of employment law experience. The successful candidate will develop and execute global employment legal strategy, ensure compliance with international laws, and collaborate with HR on workplace policies. They will also manage outside counsel, oversee a team, and provide legal support on labor relations. The role offers a competitive base salary range of $261,000.00-$391,000.00, and Zendesk is committed to fostering global diversity, equity, and inclusion.