Jobs at Zendesk
6,787 open positions
Self-Service Specialist, KCS® Program Focus
Company: Zendesk
Location: Krakow, Poland
Posted Dec 24, 2024
Zendesk is hiring a Self-Service Specialist to develop and maintain assets, focusing on adoption, optimization, risk mitigation, and value realization in the Zendesk Suite. The role involves overseeing Zendesk's implementation of Knowledge-Centered Service (KCS). The successful candidate will research customer profiles, develop assets, and manage functions like SEO, knowledge management, and proactive deployment. They will also continuously improve content and collaborate with various teams to deliver Adoption & Retention assets to customers. The ideal candidate should have 3+ years of experience in a Customer Success or Support role, KCS Practices v6® certification, and excellent written communication skills.
Customer Insights & Research Manager
Company: Zendesk
Location: Remote
Posted Dec 23, 2024
Zendesk is seeking a Customer Insights & Research Manager to design and manage research for generating customer insights. The role involves developing qualitative and quantitative research, working with internal tools and external vendors, collaborating across the Marketing organization, and understanding customer experiences. The ideal candidate should have 3-5 years of experience in customer insights or market research, proficiency in advanced survey methodologies, and expertise in data visualization tools. Zendesk offers a supportive culture, flexible work arrangements, and a commitment to diversity and inclusion.
Zendesk Senior Services Consultant-German speaking
Company: Zendesk
Location: Remote
Posted Dec 23, 2024
Zendesk is seeking a Senior Services Consultant to guide and educate customers in using their product effectively. The role involves driving the design and configuration of Zendesk based on customer needs, maintaining product expertise, and collaborating to establish world-class service policies. The ideal candidate should have professional consulting experience, be fluent in German, and possess strong communication and project management skills.
Senior Customer Success Manager
Company: Zendesk
Location: Remote
Posted Dec 23, 2024
Zendesk is seeking a Senior Customer Success Manager to build strong customer relationships, ensure customer success, and drive business value using the Zendesk SaaS suite. The role involves managing a portfolio of 35 accounts, minimizing churn, driving product adoption, and identifying expansion opportunities. The ideal candidate should have 8+ years of relevant experience, be fluent in French and English, and possess strong leadership and communication skills.
Summer 2025 Internship - Associate Campaign Marketing Specialist (Integrated)
Company: Zendesk
Location: San Francisco, CA
Posted Dec 24, 2024
Zendesk is offering a 9-week Marketing Internship Program in San Francisco, starting June 2025. The program aims to provide interns with hands-on experience in real-world marketing scenarios, working on impactful projects within the Integrated Marketing function. Interns will join a cohort of peers and receive guidance from experienced marketers. Key responsibilities may include assisting in planning global digital campaigns and events, designing demand generation campaign kits, and building journey maps for customer use cases. The program is ideal for rising undergraduate seniors pursuing degrees in Business, Marketing, Communications, Program Management, or related fields. Successful interns may be considered for future full-time roles.
Senior Software Engineer - Site Reliability
Company: Zendesk
Location: Remote
Posted Dec 23, 2024
Zendesk is seeking a Senior Software Engineer - Site Reliability to join their team of software engineers. The role involves working on innovative projects, monitoring and troubleshooting infrastructure, and improving monitoring tools. The ideal candidate has proven experience in distributed systems, strong knowledge of networking, and ability to communicate technical requirements.
RevOps Deal Support Sr. Specialist
Company: Zendesk
Location: Manila, Philippines
Posted Dec 21, 2024
The job description outlines a role primarily focused on process management, handling pre-signature inquiries, and serving as a trusted advisor to sales representatives. The role involves driving communication with key internal stakeholders, participating in root cause analysis, and contributing to ad-hoc projects. Essential skills include analytical skills, strong communication, project management, technical proficiency, and problem-solving abilities. The role requires 2 years of experience in sales operations or related fields, and a degree in business, finance, or a related field. Zendesk, the employer, values diversity, equity, and inclusion, and offers a hybrid work setup.
Commercial Account Executive - Italian Speaking
Company: Zendesk
Location: Catania, Italy
Posted Dec 21, 2024
Zendesk is seeking a successful Commercial Account Executive for the Italian market based in Milan. The role involves driving top-line revenue growth, building relationships, and introducing innovative solutions to new customers. The ideal candidate should have a proven track record in B2B sales, experience in managing customer relationships with large organizations, and a history of selling to C-level executives. Familiarity with sales tools like Salesforce, Outreach, Clari, Seismic, and Looker is required. Zendesk offers a fulfilling and inclusive experience with a hybrid way of working, and is committed to fostering global diversity, equity, and inclusion.
Enterprise Account Executive
Company: Zendesk
Location: Remote
Posted Dec 23, 2024
Zendesk is seeking a high-performing Enterprise Account Executive to create mind share and adoption within their highest potential enterprise accounts. The role involves selling transformative industry solutions, leading Platform expansion, and developing industry-specific GTM strategies. The ideal candidate should have a business background, fluency in German, and extensive enterprise software selling experience, preferably in SaaS and CX SaaS. Responsibilities include leading top accounts, nurturing CXO relationships, and managing customer issues. Zendesk values diversity, equity, and inclusion.
Customer Success Manager
Company: Zendesk
Location: Remote
Posted Dec 21, 2024
Zendesk is seeking a highly motivated Customer Success Manager to build strong relationships with enterprise and commercial customers. The role involves understanding customer business objectives, developing a strategic joint success plan, and driving product adoption to minimize churn and maximize expansion opportunities. The ideal candidate should have 5+ years of relevant experience, strong communication skills, and a proven track record in managing enterprise accounts. Familiarity with Zendesk platform and CRM software is beneficial. The position requires domestic travel up to 25% and fluency in German.
Zendesk Senior Services Consultant-German speaking
Company: Zendesk
Location: Remote
Posted Dec 23, 2024
Zendesk is looking for a Senior Services Consultant to advise and guide enterprise customers as they map business needs to their product. The role involves driving design and configuration, guiding customers, and maintaining product expertise. The ideal candidate has a Bachelor's Degree, professional consulting experience, and excellent communication skills.
Self-Service Specialist, KCS® Program Focus
Company: Zendesk
Location: Madison, WI
Posted Dec 23, 2024
Zendesk is hiring a Self-Service Specialist to develop and maintain assets, focusing on adoption, optimization, risk mitigation, and value realization in the Zendesk Suite. The role involves overseeing Zendesk's implementation of Knowledge-Centered Service (KCS). The successful candidate will create and curate asset collections, manage SEO, knowledge management, and automated deployment, and report to the Director of Self-Service and Community. This role offers the chance to shape best-in-class self-service customer experience and join Zendesk at a transformational time for expanding KCS methodologies.