Jobs at Zendesk
6,787 open positions
EMEA Public Relations Manager - German and English speaker
Company: Zendesk
Location: Lisbon, Portugal
Posted Dec 21, 2024
Zendesk is seeking an experienced EMEA Public Relations Manager, focusing on the German market, to be based in Lisbon. The role involves developing and executing PR strategies, managing media relations, creating compelling content, and organizing media events. Fluency in German is required. The ideal candidate will have extensive experience in external communications, strong writing skills, and a proven track record in the tech industry. Zendesk offers a hybrid work model and is committed to fostering global diversity, equity, and inclusion.
Senior BPO Partner Sales Executive
Company: Zendesk
Location: Remote
Posted Dec 21, 2024
As a Senior BPO Partner Sales Executive, you will be a key part of Zendesk's growth in the US/CANADA. Your responsibilities include building and managing a network of BPO partners, achieving sales targets, and ensuring partner success. You will also collaborate with Zendesk's sales, marketing, and partner marketing teams. The role offers a flexible work environment and a competitive compensation package, with an annualized OTE ranging from $176,000.00 to $264,000.00.
SMB Account Executive
Company: Zendesk
Location: Melbourne, Australia
Posted Dec 21, 2024
Zendesk is hiring a dedicated SMB Account Executive to drive revenue growth by acquiring new customers and expanding existing accounts. The role involves managing customer relationships, cross-selling products, and utilizing data insights for prospecting. The ideal candidate should have B2B sales experience, strong communication skills, and knowledge of industry trends.
Senior Solutions Consultant
Company: Zendesk
Location: Remote
Posted Dec 20, 2024
Zendesk is seeking a Senior Solutions Consultant with 5+ years of Mid Market/Enterprise software selling experience. The role involves managing the technical aspects of the sales cycle, mapping RFI/RFP requirements to software solutions, and proactively delivering technical information to customers. The ideal candidate should have excellent interpersonal and communication skills, problem-solving abilities, and knowledge in web/scripting technologies. Zendesk offers a fulfilling and inclusive work environment with a flexible hybrid model. The US annualized OTE range for this position is $138,000.00-$206,000.00.
Customer Success Specialist (Enterprise)
Company: Zendesk
Location: Remote
Posted Dec 21, 2024
Zendesk is seeking a US-based Customer Success Specialist to join their AI Agents (Ultimate) team. The role involves managing a portfolio of Enterprise customers, becoming a product expert, and driving engagement. Key responsibilities include creating Success Plans, providing training, and working cross-functionally with various teams. The ideal candidate should have experience in Customer Success, a track record with complex B2B accounts, and strong technical and analytical skills. The role offers a competitive compensation package, with an annualized OTE ranging from $105,000.00 to $157,000.00.
Senior Financial Analysis & Strategy Analyst
Company: Zendesk
Location: Mexico City, Mexico
Posted Dec 21, 2024
The Finance & Strategy team is seeking a driven individual to join as a Senior Financial Analyst. The role involves delivering high-precision forecasting, building complex financial models, and providing decision support to C-level executives. The ideal candidate should have 4-6 years of experience in technology, banking, or corporate finance, with advanced skills in financial modeling and experience with financial planning systems. The role requires strong analytical aptitude, communication skills, and the ability to work in a fast-paced environment. The position is based in Mexico City and offers a hybrid work model.
Senior Data Scientist
Company: Zendesk
Location: Remote
Posted Dec 21, 2024
Zendesk is seeking a Senior Data Scientist to join their Enterprise Machine Learning team. The role involves developing ML and AI products, collaborating with various teams, and delivering high-quality solutions to customers. The ideal candidate should be empathetic, curious, and passionate about bridging the gap between data science and business needs. They should possess strong communication skills to explain complex concepts to non-technical stakeholders. The position is part of the Enterprise Data & Analytics team, which aims to provide a simple analytics foundation for Zendesk's operations, enabling optimal decision-making through high-quality, timely analytics.
Staff Machine Learning Scientist
Company: Zendesk
Location: Remote
Posted Dec 21, 2024
Zendesk QA (formerly Klaus) is seeking a forward-thinking AI expert to develop cutting-edge solutions for customer service. The ideal candidate will have a proven track record in driving innovation and delivering scalable ML solutions. They will design, develop, and implement machine learning models, collaborate with multi-functional teams, and mentor junior colleagues. The role involves working with advanced technologies like Python, GCP, TensorFlow, PyTorch, and LLMs. Zendesk offers autonomy, excellent data infrastructure, and a collaborative environment.
Self-Service Specialist, KCS® Program Focus
Company: Zendesk
Location: Remote
Posted Dec 21, 2024
Zendesk is hiring a Self-Service Specialist to develop and maintain assets, focusing on adoption, optimization, risk mitigation, and value realization in the Zendesk Suite. The role involves overseeing Zendesk's implementation of Knowledge-Centered Service (KCS). The successful candidate will create and curate asset collections, manage SEO, knowledge management, and automated deployment, and report to the Director of Self-Service and Community. This role offers the chance to shape best-in-class self-service customer experience and join Zendesk at a transformational time for expanding KCS methodologies.
Manager, Enterprise Account Executive
Company: Zendesk
Location: Remote
Posted Dec 21, 2024
Zendesk is seeking an experienced Enterprise Sales Manager with a proven track record in software sales. The role involves leading a high-performing sales team focusing on Enterprise accounts, managing hard-working teams, and driving revenue expansion. Responsibilities include mentoring and developing the sales team, engaging at C-level in customer organizations, and conducting weekly forecast meetings. The ideal candidate should have 10+ years of software sales experience, excellent presentation and listening skills, and the ability to attract, hire, and train new Account Executives. The position offers a competitive compensation package with an annualized OTE range of $248,000.00-$372,000.00.
FSS RevOps Customer Support Sr. Analyst (Japanese Speaking)
Company: Zendesk
Location: Manila, Philippines
Posted Dec 21, 2024
Zendesk, a leader in customer service software, is seeking a detail-oriented, motivated Revenue Operations Analyst fluent in Japanese to join their Finance Shared Services team in Manila, Philippines. The role involves focusing on Subscription Management, gaining competency in other ticket types, and supporting the Japanese market. Key responsibilities include handling Tier 3 Level Support, holistic ticket support, acting as a primary escalation point, and stakeholder collaboration.
Executive Assistant
Company: Zendesk
Location: Austin, TX
Posted Dec 21, 2024
Zendesk is seeking a highly motivated and organized Executive Assistant to support the Marketing Leadership team. The role involves direct assistance to up to four executives, managing calendars, travel, and expenses, and coordinating events. The ideal candidate should have at least 2-3 years of experience in a tech/SaaS environment, excellent organizational skills, and a proactive approach to managing tasks. They must be able to handle sensitive matters with integrity, and possess strong written and verbal communication skills. The position is non-exempt with a base hourly rate ranging from $35.10 to $52.40.