Jobs at Zendesk
Zendesk, founded in 2007 and headquartered in San Francisco, delivers a cloud‑based customer service platform that powers help centers, ticketing systems, and AI chatbots for enterprises worldwide. The company has grown to support over 150,000 businesses, and currently lists 431 open positions across multiple functions.
Zendesk hires across software engineering, product management, design, data science, sales, marketing, customer success, and operations. Candidates can expect a remote‑first environment, flexible schedules, a focus on customer empathy, and a culture that encourages mentorship and continuous learning.
Viewing Zendesk listings on Job Transparency gives you immediate access to transparent salary ranges and employee sentiment scores, enabling you to benchmark offers, negotiate confidently, and assess whether the company’s culture aligns with your career goals.
Customer Insights & Research Manager
Company: Zendesk
Location: Other US Location
Posted Dec 20, 2024
The job description is for a Customer Insights and Research Manager at Zendesk, a company that helps businesses build better customer experiences. The role involves designing and managing research to generate customer insights for thought leadership content development. The ideal candidate should have experience in customer insights and market research, and be able to work collaboratively across the marketing organization. The role also involves working with internal research tools and external vendors to support Zendesk's research agenda.
Senior BPO Partner Sales Executive
Company: Zendesk
Location: Remote
Posted Dec 20, 2024
As a Senior BPO Partner Sales Executive, you will be a key part of Zendesk's growth in the US/CANADA. Your responsibilities include building and managing a network of BPO partners, achieving sales targets, and ensuring partner success. You will also collaborate with Zendesk's sales, marketing, and partner marketing teams. The role offers a flexible work environment and a competitive compensation package, with an annualized OTE ranging from $176,000.00 to $264,000.00.
Senior Strategic Events Specialist
Company: Zendesk
Location: Mexico City, Mexico
Posted Dec 20, 2024
Zendesk is looking for an experienced Senior Strategic Events Specialist to manage high-impact internal and external events. The role involves planning, executing, and evaluating events, with a focus on large-scale corporate events. The ideal candidate should have at least 3 years of event management experience, strong organizational skills, and the ability to work collaboratively. Key responsibilities include overseeing event logistics, managing vendors, and ensuring smooth event execution. The position offers a competitive package, flexible work arrangements, and a culture dedicated to employee well-being and diversity.
Frontend Software Engineer - AI Agents
Company: Zendesk
Location: Krakow, Poland
Posted Dec 20, 2024
We want to fundamentally change how people work in customer service, so we need a team of world-class talent. As a Frontend Engineer at Zendesk AI Agents, youll be an integral part of this team from day one. Youll be instrumental in the design and development of our SaaS platform, which allows our users to design conversations and automate workflows.
Manager, Reals
Company: Zendesk
Location: Remote
Posted Dec 20, 2024
The Manager - AMER, Renewals, will lead a team of Renewal Managers to secure and protect Zendesk's customer renewal base, focusing on retaining subscription revenue and growing customer lifetime value. Key responsibilities include managing a book of business, territory management, people management, quality assurance, coaching, operations, and cross-departmental projects. The ideal candidate should have a passion for customer success, excellent communication skills, and a proven track record in mentoring and coaching team members.
Commercial Account Executive
Company: Zendesk
Location: Austin, TX
Posted Dec 20, 2024
Zendesk is hiring an Account Executive with B2B sales experience, preferably in SaaS, to drive revenue growth and expand customer relationships. The role involves acquiring new commercial customers, managing existing ones, and cross-selling additional products. The ideal candidate should have strong communication skills, experience in complex sales cycles, and a proven track record of exceeding sales targets. Zendesk offers a competitive compensation package, including a base salary and commission, with a potential OTE of $144,000.00-$216,000.00. The role is hybrid, requiring occasional in-office presence.
Business Transformation Lead
Company: Zendesk
Location: Mexico City, Mexico
Posted Dec 20, 2024
Zendesk is seeking a Business Transformation Lead with 8+ years of experience in management consulting, corporate strategy, program management, and change management. The role involves leading high-priority, cross-functional strategic initiatives, partnering with senior leaders, and driving transformation programs aligned with Zendesk's corporate strategy. The ideal candidate will have a proven track record in delivering measurable business outcomes, strong strategic and analytical thinking, and excellent communication skills. They will work from the Zendesk Mexico City office, at least one day per week, with up to 4 days remote. Zendesk offers a culture deeply dedicated to enabling conversations, providing appreciative support, and maintaining work-life balance.
Technical Architect
Company: Zendesk
Location: Madison, WI
Posted Dec 20, 2024
This role focuses on Zendesk's Managed Services team, supporting customers with subscription services, consulting on design and configuration, and offering hands-on support. The Technical Architect will collaborate with customers, build technical solutions, and communicate highly technical concepts. Requirements include a Bachelor's Degree, 12+ years of experience, and expertise in various technologies. The US annualized base salary range is $900,000 - $1,340,000.
Customer Success Manager
Company: Zendesk
Location: Other US Location
Posted Dec 20, 2024
The job description is for a Customer Success Manager (CSM) role at Zendesk, focusing on building strong relationships with enterprise and commercial customers, driving product adoption, and ensuring customer success. The CSM will work closely with customers, technical and business executive leadership, and other teams to minimize churn, contraction, and expansion. They will also proactively analyze customers' product usage data and collaborate with various stakeholders to improve customer value and protect recurring revenue.
Sr. Global Content Demand Marketing Manager Marketing Manager
Company: Zendesk
Location: Remote
Posted Dec 20, 2024
Zendesk is seeking a Sr. Global Content Demand Marketing Manager to drive global demand campaigns. The ideal candidate has experience developing content strategies, working with event speakers, and evolving messaging for the buyer journey. The role requires strong influence management, cross-functional collaboration skills, and a willingness to learn new AI and marketing technologies.
Senior Solutions Consultant
Company: Zendesk
Location: Remote
Posted Dec 20, 2024
Zendesk is seeking a Senior Solutions Consultant with 5+ years of Mid Market/Enterprise software selling experience. The role involves managing the technical aspects of the sales cycle, mapping RFI/RFP requirements to software solutions, and proactively delivering technical information to customers. The ideal candidate should have excellent interpersonal and communication skills, problem-solving abilities, and knowledge in web/scripting technologies. Zendesk offers a fulfilling and inclusive work environment with a flexible hybrid model. The US annualized OTE range for this position is $138,000.00-$206,000.00.
Associate Campaign Marketing Specialist
Company: Zendesk
Location: San Francisco, CA
Posted Dec 20, 2024
The text describes a Marketing Internship Program at Zendesk, a company that creates software for customer service. The program is designed for rising undergraduate seniors and offers practical experience in marketing, with a focus on demand generation, lifecycle strategy, and customer experience. The intern will work on high-impact projects, gain hands-on experience, and have the opportunity to contribute to meaningful work. The program is based in San Francisco and offers a competitive compensation package.