Account Manager - Strategic Sales

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Account Manager – Strategic Sales based in India.

In this role, you will own a portfolio of high-value strategic customers, driving long-term revenue growth through retention, expansion, and deep relationship management. You will work closely with engineering-led organizations and senior stakeholders to uncover new opportunities across products, usage, and teams. The position requires a strong blend of commercial acumen and technical understanding, with a focus on building trusted executive relationships. You will operate in a fast-paced, remote-first environment where autonomy, accountability, and customer obsession are key. A major part of your impact will come from identifying expansion levers and turning customer maturity insights into growth opportunities. This is a high-visibility role reporting into sales leadership, with direct influence on net revenue growth and strategic account success.

• Own a defined book of strategic SaaS accounts with full responsibility for retention, expansion, and long-term revenue growth.
• Drive upsell and cross-sell opportunities by analyzing usage patterns, customer maturity, organizational structure, and business goals.
• Manage the full renewal lifecycle, ensuring predictable outcomes by reinforcing ROI, value delivery, and customer success.
• Build and maintain strong relationships with technical stakeholders, engineering leaders, and executive decision-makers.
• Act as the central point of coordination across internal teams including sales, customer success, and product to execute account strategies.
• Conduct regular customer engagement, including executive-level discussions and onsite meetings where applicable, to deepen partnerships.
• Maintain accurate CRM hygiene and forecasting discipline to support visibility and decision-making.
• Identify and proactively mitigate renewal risks in collaboration with cross-functional teams.

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Requirements:

• 5–8 years of experience in Account Management, Strategic Sales, Farming, or Expansion roles within a SaaS environment.
• Proven track record of driving renewals, upselling, and cross-selling within complex, multi-product accounts.
• Strong ability to engage with both technical stakeholders (e.g., engineering leaders) and executive-level buyers.
• Solid understanding of SaaS or SaaS-adjacent business models and enterprise sales cycles.
• Experience working with CRM systems such as Salesforce, with strong pipeline and forecasting discipline.
• Excellent communication, negotiation, and relationship-building skills.
• Customer-centric mindset with strong empathy and a proactive, problem-solving approach.
• Bachelor’s degree required; international or global account experience is a strong plus.

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Benefits:

• Comprehensive medical insurance covering employee, spouse, up to 2 dependent children, and parents or parents-in-law (coverage up to INR 5,00,000).
• Gratuity benefits in accordance with applicable statutory regulations.
• Unlimited time off to support rest, recovery, and personal well-being.
• Remote-first work environment with flexibility to work from home or co-working spaces.
• Home office and remote work allowance covering setup, connectivity, and wellbeing needs.