Job Description
Who we are:
Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. Motive combines IoT hardware with AI-powered applications to connect and automate physical operations. Motive is one of the fastest-growing software companies in the world, serving more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery.
Motive is built on four foundational attributes; Own It, Less but Better, Build Trust, and Unlock Potential. This has taken our company to great heights, including being recognized by Fortune for Best Workplaces, Forbes Best Startup Employers, and Comparably for our Best Global Culture, Sales Team, Leadership Team, Career Growth, and CEO for Diversity. We’re proud to receive an employee net promoter score of 63 (according to Comparably) which places Motive in the top 5% of companies with 4,000 employees or more.
Today, our team is made up of more than 4,000 employees, located across the world, providing support to a wide range of customers. While most of our employees are remote, many have the opportunity to work on-site at any of our 8 global office locations. Visit our careers website to learn more about opportunities at Motive.
About the Role:
As a Customer Success Manager, Mid-Market, you will report to the Manager, Customer Success, Mid-Market and be the face of Motive to our customers. Our CSMs ensure that each customer achieves the agreed on value as promised during the sale. You are accountable to the customer through their entire lifecycle. You will collaborate with the Onboarding Project Manager through the rollout, and steer qualified leads to expand Motive’s revenue.
What You’ll Do:
- Own onboarding, adoption, training and development of best practices
- Maintain high levels of customer satisfaction and nurture client health
- Assist in troubleshooting and solving Tier 2 product support issues
- Handle large volume of email, chat, and phone conversations
- Own a book of business within existing customers for expansion and renewals
- Work with sales team to ensure a seamless handoff
What We’re Looking For:
- 3+ years prior experience in a customer facing role
- Logistics experience a big plus
- 1+ years prior experience as a CSM or equivalent (owning a renewal target)
- Sales experience a plus
- Ability to build and maintain relationships with clients and their key personnel
- Receptive to feedback, willingness to learn and embrace continuous improvement
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
Please review our Candidate Privacy Notice here.
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
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Date Posted
12/08/2022
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