Director of UX Research Dating Outcomes & Platform

• Define and drive the UX research vision strategy and roadmap for Dating Outcomes and Platform - prioritizing the questions that need to be answered before roadmaps are locked
• Lead coach and grow a team of seasoned experienced researchers setting a high bar for craft rigor and impact
• Operate as a strategic partner through synthesizing UXR and DS insights into POVs that shape product vision and strategy and inform executive decisions
• Represent Dating Outcomes and Platform insights clearly to senior leadership and cross-functional stakeholders communicating roadmaps tradeoffs and product implications
• Drive cross-team synthesis and frameworks that unify insights across teams and product groups
• Identify structural and organizational gaps; proactively design ways of working that improve team velocity cross-functional collaboration and research quality
• Build a team culture grounded in curiosity rigor deep user empathy - and fun!

• 10+ years of UX research experience in consumer-facing industries with 4+ years managing and developing professional researchers across multiple levels.
• Proven track record of leading research across complex multi-team consumer product portfolios with clear examples of research directly shaping product strategy and measurable outcomes
• Deep expertise across qualitative and quantitative research methods - able to set the methodological bar across a team partner fluently with Data Science and integrate quant and qual into a unified research strategy
• Ability to operate at both the strategic and craft level - setting research vision while holding a high bar for rigor and execution across the team
• Experience managing and mentoring highly senior ICs - able to establish clear roles and responsibilities protect independent scope and support researchers who are deeply embedded in product strategy and operating at a level that may match or exceed their manager's domain depth
• Demonstrated ability to do the organizational glue work: identifying when teams aren't functioning well diagnosing root causes and driving the interventions to fix it
• Confident clear communicator who can represent research strategy at VP-level forums influence without authority across product engineering design and data and present complex tradeoffs accessibly
• Passion for innovation and exploring how emerging technologies including generative AI can elevate the craft and impact of research
• Passion for Hinge's mission of helping people build meaningful relationships

What We Do

In today’s digital world singles are so focused on sending likes and looking through profiles that they’re not actually building meaningful connections and going on dates. Hinge is on a mission to change that by designing the most effective app experience. We want to create a less lonely world by inspiring intimate in-person connections. Relationships are at the core of everything we do. And not just the romantic kind. We can't accomplish really hard things alone - so we make great relationships the foundation of our teamwork. We believe these three core values are what it takes to build those great relationships: Authenticity we share - never hide - our words actions and intentions. Courage breakthroughs require a willingness to take risks and embrace lofty goals and tough challenges. Empathy we're all humans first. So we deeply consider the perspectives of others listen openly and speak with care.

Why Work With Us

We're mission-driven. While most apps think about boosting sessions and time on app we think strategically about meaningful end results (dates and relationships). We're culture-first. We believe in great people over process. Decisions are pushed to the front lines with feedback and coaching provided by our leaders.

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