Fraud & Payments Manager

Founded by a team of industry veterans, Underdog was born with the idea that bringing strategic innovation to sports gaming and entertainment is the key to success in an exceptionally competitive market. Underdog has quickly established itself as a leader in the space, and is committed to building the best sports gaming platform in the industry -- and supporting the most passionate community of sports fans while doing it!

At Underdog, we’re not only about creating these awesome products, but also about growing our culture of passion, ownership, and fun! We believe that great companies are made out of great people. Our continual aim is to create an inclusive environment for everyone, at all levels, to achieve their highest potential at work.

As the Fraud and Payments Manager, you will play a critical role in safeguarding financial transactions, preventing fraudulent activities, and optimizing payment processes to ensure a seamless and secure betting experience for our customers. Your expertise will be essential in mitigating risks, maintaining compliance with industry regulations, and preserving the integrity of Underdog.

Please note, Underdog is a US based company and no sponsorship is available for this position at this time.

• Utilize internal data and reporting tools to detect fraudulent or suspicious activity
• Gather risk-related data from external resources
• Perform manual AML and KYC checks as needed
• Conduct KYC verification and authenticate documents
• Perform initial account investigations and prepare fraud reports to be escalated to the proper departments
• Assist in collecting data and using that data to help resolve chargeback and/or patron complaints
• Be part of a team that can collaborate remotely in real time
• Work closely with our Customer Service team to help resolve any patron inquiries or issues regarding payments or fraud

• At least 2+ years managing large teams (10+) in a Fraud and Payments role
• In-depth knowledge of fraud detection tools, payment gateways, and risk assessment models
• Proficiently adept at sifting through extensive volumes of information
• Strong analytical skills and the ability to interpret complex data to make informed real-time decisions
• Leadership experience and the ability to mentor and motivate a team
• Willing to work weekends and holidays

• Previous experience in the sports/gaming or fintech space
• Previous experience in a startup environment
• Familiarity with regulatory requirements and best practices in the sports betting and online gaming industry

Underdog Sports is firmly committed to equity, inclusion, and diversity. Our unique culture was built on the foundation of a safe and inclusive environment for people of all backgrounds. We highly value the mental, physical, and emotional health of our employees, and are continuously asking ourselves: what can we do better? Underdog is an equal opportunity employer and doesn't discriminate on the basis of creed, race, sexual orientation, gender, age, disability status or any other defining characteristic. Our targeted compensation rate for this position is between $105,000 and $125,000, depending on experience, plus equity. Think your skills are exceptional and warrant higher pay? Apply anyway! If we agree, we're willing to negotiate. Below you’ll find a few of our perks:

• Unlimited PTO (we're extremely flexible with the exception of the first few weeks before & into the NFL season)
• 16 weeks of fully paid parental leave
• Company paid Health, Dental, Vision plan option for employees and dependents
• 401k Match & FSA
• Remote, In-Person, or Hybrid Scheduling – we are 100% VIRTUAL FIRST!
• A $500 home office allowance
• $100 in UD credit
• Support for learning and development
• Book club – expense your books!
• Monthly raffle to win a sports ticket reimbursement of up to $500 (including game day snacks!)
• Lastly, an extremely transparent, fun, and engaging culture where you will grow both personally and professionally!

#LI-REMOTE