Manager Implementation

Job Purpose:

Reporting directly to the Senior Director Implementation, this position is responsible for coaching the Implementation team members on product implementations, and best practices across all regions to better meet the needs of our customers & the organization. Will work with the different teams within the Project Management Office to identify areas of potential improvement, then collaborate with teams across the Cendyn organization to determine & implement modifications required to constantly improve upon Project Management Office processes.

Job Responsibilities:

Essential Functions:

1. Accountability
   1. Presents periodic performance reports and metrics to the VP, Project Management, COO and other executive leadership
   2. Accountable for meeting, maintaining, and improving the performance of the agreed implementation critical success factors
   3. Monitor implementations from initial implementation acceptance by the PMO based on established guidelines and defined criteria to assure proper alignment and prioritization
2. 
   

   Excellence

   1. Provide training & best practices to implement and project manager on product implementations and processes to ensure all team member are able to implement/lead projects with high quality.
   2. Oversee or directly manage key implementations/projects involving clients and various internal departments
   3. Ensure that standard implementation methodologies are aligned, and followed by all team members

3.  

   Collaboration

   1. Work and collaborate across business units to identify areas of improvement to processes and products to effectively provide improvement in global implementation/project processes
4. 
   

   Innovation

   1. Build a high-performance, result-driven culture with a focus on customer execution and continuous growth and improvement process

5.  

   Humanity

   1. Recruit, build, and lead a high-performance Implementation team with ongoing talent and performance reviews
   2. Build and maintain high-quality customer relationships and partnership
   3. Inspire and demonstrate collaborative relationships with all Project Management Office teams and Cendyn business units

Non - Essential Functions:

N/A

Requirements:

1. Bachelor's degree or Associate degree plus equivalent experience (military, public sector, or private sector) required
2. 2 or more years’ experience related to the hospitality industry

Competencies:

Required Education and Experience:

1. Bachelor’s degree in Business, Management, Computer Science, or related discipline, or equivalent work experience, required
2. Proven experience managing multiple priorities and large customer implementations for Cendyn products
3. 8 years’ Implementation experience preferred CAPM or PMP Certification preferred
4. PMI-ACP, CSM, CPO or other agile certification(s) preferred

Competencies:

1. Business Management Skills - Strong leadership skills (listening, communications, coaching), proven ability to formulate and implement strategies, ability to manage in a matrix organization, ability to implement and manage change.
2. Planning and Organizational Skills –Excellent organizational, planning and proven ability to manage multiple priorities.
3. Decision Making – Excellent decision making and problem-solving skills
4. Office Tools – Strong technical aptitude and skilled in MS Windows-based office tools including project management, SharePoint, database software and desktop applications
5. Empowerment, Coaching and Teambuilding – Ability to provide guidance and coaching while empowering staff to perform their role. Create and maintain sense of teamwork to ensure accountability, cooperation and collaboration towards a common goal.
6. Analytical and Conceptual Thinking – Ability to interpret and analyze situations, identify solutions and formulate recommendations for effective management.
7. Innovation – Ability to initiate creative thinking to accomplish continuous improvement and evolution of the PMO.
8. Solid communication skills to effectively deal with various levels of management, staff, and/or outside contacts Demonstrated interpersonal skills to work effectively in a team environment and maintain a professional and positive manner

Work Environment:

This job operates both in a remote home office and occasional office environment. Working in an office environment requires a high degree of discipline and the ability to work with others in a moderately noisy open office environment with centrally controlled head/AC setting. Working from a remote location requires a high degree of discipline and self-organization.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

Position Type/Expected Hours of Work:

This is a full-time position. Days of work are Monday through Friday and subject to changes by Manager’s communication.

Travel:

This position may require up to 25% of travel. Travel may be overnight and outside of regular business hours.

EEO Statement

Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.