Manager, Instructional Design

For the past 25 years, Bullhorn has dedicated itself to building industry-leading, cloud-based software for the staffing and recruitment industry. Led by the original co-founder, partnered with private equity, and powered by seasoned leaders across a global workforce with an eye toward innovation, Bullhorn has had year over year growth, making it the market leader in the recruitment software space while allowing for new opportunities for over 29% of our employees to advance their careers in the past 12 months.

We are a remote-first organization and over 38% of our employees reside outside the United States. Headquartered in Boston, we also have offices in London, Brighton, Rotterdam, Frankfurt and Sydney (just in case you’re in the area to stop by). Whether you’re local or remote, our vision is to ensure every employee has a sense of belonging, a voice that is heard, and a clear path for success. Your incredible experience as an employee will consist of flexible work hours to ensure a positive work-life balance and use Zoom, Slack, and other tools to stay connected.

About the Role

Reporting to the Senior Director, Product Enablement & Education Services, the Manager, Instructional Design will be responsible for leading a dynamic team of Instructional Designers who design, develop, and deliver innovative and personalized learning experiences that empower customers, employees and partners to have confidence in leveraging and supporting Bullhorn solutions. A successful candidate will combine their experience from people management, designing and measuring the effectiveness of learning solutions, including KPIs on learner consumption, ticket deflection and certification pass rates, and possess a knowledge of design methodologies, processes, and tools to serve the learning needs of a fast-paced, global business environment.

What You Will Do:

• Oversee the end-to-end instructional design process, ensuring the development of effective and learner-centric training materials leveraging technology to support modern content creation and delivery methods (including content authoring and management systems, AI technologies, etc.)

• Manage and mentor the Instructional Designers in the following areas (and others as determined by the management team):

  • Instructional Design Methodologies (ADDIE, SAM, etc.)

  • Training script and assessment design 

  • Video design/ content production

  • Stakeholder and Project Management

• Develop and implement innovative strategies for integrating AI (content creation, voice over, etc.) to boost speed of content delivery needed to support evolving product solutions.

• Support the design, implementation, execution and maintenance of a formal product certification program, including the creation of requirements, proficiency assessments, success metrics, etc. 

• Own the strategy and management for how we can best optimize and organize our Learning Management System (Docebo).

• Prioritize, develop, and execute instructional design quality standards that set a high bar for learning experiences and align with Bullhorn’s values, commitment, and brand

• Work as a “player-coach” designing learning solutions on a limited number of projects

This role is a fit for you if have...

• Minimum of 3 years of relevant leadership experience in Enablement, L&D and/or Training with a proven track record of managing large programs in a high growth, B2B, SaaS organization

• 5+ years building content and facilitating training for software organizations

• Proficient in instructor-led and virtual instructor-led training design and delivery tools, e-learning authoring tools, Learning Management Systems (Docebo), and multimedia content creation (Techsmith, Camtasia, Captivate, Articulate Storyline, etc.)

• Possess a creative and innovative mindset to ensure the team develops engaging and effective learning experiences that can be sustained and scaled

• Demonstrated ability to work well under pressure while handling multiple priorities, use problem solving methodology for decision making and follow up

• Ability to build relationships and promote a work environment focused on team development and constant coaching

• In-depth knowledge of learning theories and instructional design models

• Visual design skills (Dreamweaver, Photoshop, Illustrator) 

• Ability to write effective copy, instructional text, audio and video scripts

Bonus Points:

• Experience as a LMS admin

• Familiarity with ADDIE, Kirkpatrick’s evaluation model, Maslow’s hierarchy of needs, Bloom’s Taxonomy, and other adult learning theory

• Experience working with Docebo, Salesforce, Confluence

What we offer...

• Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more
• Unlimited Planned Paid Time Off
• Global Mental Health Support
• On-Demand Learning & Development
• Quarterly paid volunteer days
• Lucrative Employee Referral Program (eligible for prior to your first day)
• Company-wide mentor program

Bullhorn's core purpose is to create an incredible customer experience, which starts with first creating an incredible employee experience. Our vision is for every employee to have a sense of belonging, a voice that is heard, and a clear path for success. We are committed to building diverse and inclusive teams, and our culture is shaped by our five core values: Ownership, Energy, Speed & Agility, Service, and Being Human.

We are a people-first culture where everyone’s contribution is valued and respected. We're looking for smart, forward-thinking individuals who aren't afraid to challenge the status quo and bring fresh perspectives to the table. If you're someone who thrives in a casual, yet fast-paced and agile environment, we'd love to have you join us.