Manager, Policyholder Success

The Corvus Cyber Risk Outreach team engages with businesses that purchase Corvus’s Cyber or Tech E&O policy to help prevent cyber losses. Corvus has found that policyholders that engage with our team and technology experience nearly 20% lower frequency and cost of claims. We are looking for an experienced people manager that can lead a small team and bring customer success best practices to our existing outreach program. This position will report to the Senior Vice President of Risk and Response.

Responsibilities 

• Project manage the daily operations of our risk management services
• Lead a small team of customer success professionals
• Lead calls with policyholders and brokers to discuss cyber risk management and incident response
• Timely respond to questions from policyholders related to risk management and cybersecurity
• Work with product, engineering and claims to improve the policyholder experience in our tech
• Work with data science and cybersecurity colleagues to alert policyholders to vulnerabilities
• Organization of risk management communications internally and externally
• Regularly meet with our internal stakeholders in order to understand their needs as well as to inform and demonstrate the value of our service
• Be a liaison cross functionally throughout the organization
• Ensure high quality service delivery and customer satisfaction

What you'll bring to the flock: 

• 5+ years of customer success experience in the cyber security industry
• Previous management experience
• Familiarity with insurance industry (cyber) preferred
• Bachelor’s degree preferred
• Highly organized, superb attention to detail
• Ability to work in a fast paced environment 
• Experience implementing customer success best practices
• Strong interpersonal skills supporting the need to build and maintain positive relationships with key stakeholders
• Knowledge of cybersecurity and/or incident response best practices

Our Commitment

Corvus provides a seriously safe nest for people who come from all paths. Our flock represents a variety of backgrounds, perspectives, and skills. Although confidence can sometimes hold us back from applying for a job, we believe there's no such thing as a 'perfect' candidate.  Corvus is a place where everyone can soar. So, however you identify and whatever background you bring, please apply if this is a role that would make you excited to come into work every day.  

We believe in paying equitably for performance. Actual salaries will vary and may be above or below the range based on various factors including but not limited to experience, skills, internal equity, market data, and geography. Please note that the salary range that follows is a good faith estimate for this position only. The base salary range for this position is: $160,000.00 - $170,000.00, subject to final approval.  This position may be eligible for performance-based incentives. 

In addition to salary, you’ll also enjoy our world class benefits such as: stock/equity options, unlimited PTO (a minimum of 3 weeks/yr is encouraged), hybrid working, sabbatical, 401(k) match, professional development, wellness reimbursement, and excellent health, dental & vision coverage. There are many rewards of being a Corvid and we are happy to discuss those further with you.

Corvus is committed to providing reasonable accommodations for individuals with disabilities. If you need assistance or an accommodation with our hiring process due to a disability, contact us at [email protected]. 

Disclaimer: Bird puns are highly encouraged!