Principal Product Manager Configuration Platform

Toast creates technology to help restaurants and local businesses succeed in a digital world helping business owners operate increase sales engage customers and keep employees happy.

At Toast we are committed to empowering our customers by providing the technology resources and community they need to thrive. While our roots are in food service we are rapidly expanding into adjacent markets and international territories. Our mission is to build a world-class publishing and configuration platform that supports the diverse needs of all Toast customers regardless of their industry location or the size of their business.

As a member of the Configuration Platform team you will be at the heart of Toast’s most critical infrastructure. We are the high-concurrency engine powering live system updates across the entire Toast ecosystem. This platform powers how business-critical data is created versioned and deployed across Toast—from menus and pricing to taxes and operational rules. Whether it’s a menu change in Ireland or a pricing update for a 100 location enterprise it all flows through our systems. We give customers the confidence and precision tools they need to manage complex configurations and run their global businesses with ease.

Beyond serving end-users we are an ever-evolving internal platform. We aim to empower other Toast engineering teams to build deploy and scale their own features quickly on top of our robust architecture.

We’re looking for a Principal Product Manager to drive the vision strategy and execution of our configuration and change management experience across the Toast platform. You’ll work closely with engineering design and go-to-market teams to craft an experience that supports our customers and the needs of their business.

A day in the life (Responsibilities) 

• Own and evolve the product strategy for Toast’s configuration platform with a focus on:
• Designing systems that safely manage changes to critical business data including validation versioning auditability and rollback at scale
• Building and evolving a configuration platform that works for SMB multi-unit operator and Enterprise use cases across the Toast experience
• Exploring and integrating automation and AI-assisted (‘agentic’) workflows into configuration and publishing experiences
• Build platform capabilities that enable other Toast teams to develop test and deploy configuration-driven features independently
• Build and maintain a roadmap in alignment with business OKRs customer needs and technical feasibility
• Drive feature development from ideation through launch—writing clear specs collaborating with engineering and design and measuring success
• Partner with customer-facing teams and other development teams to gather insights and evangelize product value
• In partnership with engineering and design counterparts lead a development team by providing clear direction setting priorities and fostering a culture of customer-centricity innovation and accountability
• Embrace and advocate for the use of AI tools to accelerate product discovery streamline execution and explore new product experiences - helping shape how we build and what we build.

What you'll need to thrive (Requirements)

• 8+ years of product management experience including significant ownership of a technical platform or infrastructure products 
• Strong track record of delivering user-facing features in fast-paced environments
• Experience working on systems involving APIs data models or distributed architecture
• Analytical rigor—you use data to make decisions and validate assumptions
• Empathy for restaurants and a passion for improving their day-to-day
• Excellent communication skills and ability to influence without authority

AI at Toast

At Toast one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster more independently and with higher quality. We provide these tools across all disciplines from Engineering and Product to Sales and Support and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract retain and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

#LI-REMOTE 

What We Do

Toast is the all-in-one platform built for restaurants of all sizes. Toast provides a single platform of software as a service (SaaS) products and financial technology solutions that give restaurants everything they need to run their business including point of sale payments supplier management digital ordering and delivery marketing and loyalty and team management. By serving as the restaurant operating system across dine-in takeout and delivery channels Toast helps restaurants increase revenue streamline operations and deliver amazing guest experiences.

Why Work With Us

Our recipe for an awesome workplace: One splash of friendship A dollop of impact A sprinkle of no hierarchy & A heavy spoonful of individuality Mix these ingredients in a fast-paced and hardworking environment. Best paired with a side of interesting people who always bring their whole selves to work. *100% Sunday scary free

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