Senior Customer Strategy Analyst

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer Strategy Analyst based in India.

This role sits at the intersection of customer strategy, market access consulting, and business development within a highly specialized life sciences environment. You will support the development of high-quality proposals, account strategies, and commercial solutions that help bring innovative therapies closer to patients. The position involves close collaboration with senior leaders, subject matter experts, and cross-functional teams to shape compelling, data-driven client offerings. You will contribute to research, competitive intelligence, and solution design that differentiates services in a complex and competitive market. The environment is fast-paced, highly collaborative, and focused on delivering measurable impact in healthcare outcomes. This is a key role for someone who enjoys combining analytical thinking, strategic insight, and client-focused problem solving.

• Support the development of proposals, solution strategies, budgets, and client-facing materials for market access and commercialization engagements.
• Collaborate with subject matter experts and service line leaders to design competitive, client-specific, and value-driven solutions.
• Conduct desk research and leverage industry databases to develop insights on sponsors, assets, pipelines, and market trends.
• Assist in shaping account strategies and expanding client relationships through data-driven and consultative approaches.
• Contribute to proposal writing, bid defense preparation, and creation of clear, compelling value propositions.
• Prepare budgets and work breakdown structures (WBS) in coordination with senior stakeholders, operations, and finance teams.
• Track new business opportunities, awards, and pipeline activity, ensuring accuracy and timely updates in internal systems.
• Support early client engagement discussions by developing content and identifying appropriate subject matter expertise.
• Monitor industry trends and competitor activity to continuously refine solutions and improve commercial offerings.

Requirements:

• Bachelor’s degree required; advanced degree preferred in life sciences, business, or related field.
• 6+ years of experience in market access, life sciences consulting, CRO, or service/strategy consulting environments.
• Strong understanding of drug development lifecycle and commercialization concepts (bench to patient preferred).
• Experience in proposal development, business development, or solution strategy roles.
• Strong research and analytical skills with the ability to synthesize complex information into clear insights.
• Excellent written and verbal communication skills in English.
• Proficiency in MS Word, PowerPoint, and proposal or business documentation tools.
• Strong stakeholder management skills with the ability to work in matrixed, cross-functional teams.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Strong attention to detail with a structured and solution-oriented mindset.
• A proactive, “make it happen” attitude with strong collaboration and ownership capabilities.

Benefits:

• Competitive compensation aligned with experience and expertise.
• Opportunity to work in a global life sciences and healthcare consulting environment.
• Exposure to strategic market access, commercialization, and proposal development activities.
• Career development within a highly specialized customer strategy and consulting function.
• Collaborative, cross-functional work culture with global stakeholders.
• Strong learning environment focused on healthcare innovation and industry trends.
• Opportunity to contribute to meaningful work that supports access to life-changing therapies.