Sr. Enterprise Account Manager- Grocery

Meet Upside:

Upside is a high-growth retail technology company driving hundreds of millions of dollars in proven profit to brick and mortar businesses. Unlike the many apps and services that provide discounts to consumers but actually hurt retailer profitability, Upside is the only two-sided marketplace that provides proven incremental profit to retailers. Tens of thousands of retailers nationwide are seeing a 52% ROI on average—results that have been independently audited by Fortune 500 and third-party analytics companies. On the consumer side of the marketplace, millions of users power $5 billion in purchases through the Upside platform every year. They use our top-rated mobile app to see 2 to 3 times more value on their purchases than with any other product. By helping people and businesses do better, communities grow stronger. You’ll join a Team whose experience hails from places such as Google, Uber, Instacart, Capital One, and MasterCard with proven startup executives and venture capitalists.

Upside was named #2 on Deloitte's 2021 list of Fastest Growing 500 Tech Companies and #308 in Inc.’s America’s fastest growing private companies of 2022. Upside’s Series D was raised in March 2022 and led by General Catalyst at a $1.5B valuation. Other investors include Bessemer Ventures and Formation8.

What you'll do:

Upside is growing and in search of an extremely experienced, hardworking and solution-focused Senior Enterprise Account Manager for our strategic, and largest, Grocery Accounts team. In this role, you'll develop a detailed knowledge of our business and product; owning, maintaining and strengthening client relationships with a distinct group of enterprise merchants, while coordinating with internal partners to deliver on client expectations. This role collaborates with multiple departments, including Product, Merchant Analytics, Marketing, and Sales to represent the voice of the customer and to drive expanded merchant use of the Upside platform.

• Build and manage relationships with Upside grocery partners, especially with their C-level and senior level executives, and serve as their main point of contact
• Establish a deep understanding of the Upside value proposition and the benefit to grocers
• Responsible for expanding each merchant partner's use of Upside to gain both site and transaction growth
• Develop data-driven insights that are meaningful to Upside and our clients, and recommend scalable growth strategies
• Sell in new product offerings, always identifying opportunities for growth
• Work with cross-functional teams to implement strategic plans, meet deadlines, and introduce new programs
• Monitor and provide actionable feedback on performance metrics (sales, marketing, and/or experience)
• Lead monthly and quarterly account reviews with C-level executives that includes interpreting raw data, building performance reports, communicating product changes and future opportunities

What you need:

• 10 or more years of professional experience in Account Management, Sales, and/or Marketing specific to Enterprise, Strategic and/or Key Accounts, with specific experience managing accounts valuing at $25 million+.
• Significant experience managing and presenting SaaS or Cloud-based consultative solutions to C-level contacts in large partner accounts, with success in retaining and growing accounts over a period of time.
• Experience working with household name brands preferred
• Strong communication and client management skills
• Experience with large data sets and ability to extract business insights from analysis
• Self-starter work ethic, results-oriented personality, and a creative but structured problem-solving demeanor
• Perform in a fast-paced, constantly evolving environment
• Willingness to travel 25% of the time

What Upside offers:

• Competitive base salary plus uncapped variable earning potential
• Generous equity participation for all quota-carrying roles
• The opportunity to meaningfully impact the trajectory of one of the fastest-growing companies in the U.S. (we were recently ranked #2 on Deloitte Technology's 2021 Fast 500 list in the Software and Saas category!)
• Best in class benefits package, including unlimited PTO and generous parental leave
• People-first culture, with a deep management bench, focused on coaching the individual for this job and the next
• Comprehensive tech stack to enable sellers to succeed, including Gong, Outreach, LinkedIn Sales Navigator, Salesforce.com and a number of proprietary tools

The fine print:

• Notice to recruiters and placement agencies: This is an in-house search with a dedicated recruiter. Please do not submit resumes to any person or email address at Upside. Upside is not liable for, and will not pay, placement fees for candidates submitted by any party or agency other than its approved recruitment partners.

At Upside, we believe that diversity drives innovation. Our differences are what makes us stronger. We‘re passionate about building a workplace that represents a variety of backgrounds, skills, and perspectives and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Everyone is welcome here, come join us!

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