Voice & CCaaS Services Engineer – Delivery & Implementation
Job Description
Team: IT
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Voice & CCaaS Services Engineer – Delivery & Implementation in India.
In this role, you will play a key part in delivering and optimizing enterprise voice and contact center solutions for large-scale customer environments across global markets. Working within a fast-paced and highly collaborative setting, you will lead implementation activities involving SIP-based architectures, PBX, IVR, CCaaS platforms, and WebRTC technologies. The position combines hands-on technical delivery with advanced troubleshooting responsibilities, allowing you to contribute directly to customer success and platform reliability. You will collaborate closely with engineering, AI, and customer-facing teams to ensure seamless deployments, scalable integrations, and high-quality communication experiences. This opportunity is ideal for someone who thrives in technically complex environments, enjoys ownership from design through support, and is passionate about innovation in cloud communications and customer engagement technologies.
Accountabilities:
- Deliver, configure, and deploy enterprise voice and contact center solutions, including SIP-based telephony, PBX, IVR, and CCaaS platforms across customer environments.
- Design scalable and secure voice architectures, translating business and technical requirements into deployment-ready solutions.
- Lead implementation workstreams throughout project lifecycles, including build, testing, user acceptance, and production rollout phases.
- Provide advanced L3 support and incident response for voice and media platforms, performing root cause analysis and issue remediation.
- Act as a subject matter expert for SIP servers, SIP trunking, carrier connectivity, and telco interconnects.
- Configure and support integrations between communication platforms and enterprise systems such as CRM tools and identity services.
- Troubleshoot WebRTC communication flows, signaling, and real-time voice delivery challenges.
- Collaborate with cross-functional engineering and AI teams to support end-to-end solution delivery and continuous platform improvements.
- Contribute to automation and operational efficiency by understanding and supporting scripts and tooling used in deployments and diagnostics.
- Stay updated on evolving CCaaS, WebRTC, and cloud communication technologies to continuously improve delivery quality and customer outcomes.
- 5+ years of hands-on experience in services engineering, voice engineering, or contact center solution delivery.
- Strong expertise in SIP-based voice architecture, SIP servers, SIP trunking, telco interconnects, and carrier connectivity.
- Practical experience implementing and supporting enterprise contact center or CCaaS platforms such as Avaya, Genesys, Cisco, or Amazon Connect.
- Proven ability to troubleshoot complex production voice and media issues at an advanced support level.
- Hands-on familiarity with WebRTC technologies and browser-based communication troubleshooting.
- Experience deploying PBX and IVR solutions within enterprise or contact center environments.
- Solid exposure to Linux-based systems and open-source voice platforms such as FreeSWITCH or Asterisk is considered a strong advantage.
- Ability to read and understand Python or similar scripting languages used for automation and diagnostics.
- Experience supporting integrations with enterprise systems including CRM platforms and identity management services.
- Strong communication, problem-solving, organizational, and stakeholder management skills.
- Self-driven, proactive mindset with the ability to work independently in dynamic and fast-changing environments.
- Remote work opportunity based in India or Malaysia, with preference for Bangalore or Kuala Lumpur candidates.
- Competitive compensation package with discretionary annual bonus and salary review.
- Healthcare coverage aligned with local policies.
- 20 days of paid annual leave for India-based employees (15 days for Malaysia-based employees), plus additional leave allowances.
- Access to training and professional development opportunities.
- Opportunity to work on cutting-edge cloud communication and AI-driven customer engagement solutions.
- Exposure to international projects and collaboration with globally distributed teams.
- Inclusive and innovation-driven work environment focused on continuous learning and growth.
Requirements:
Benefits:
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Date Posted
05/27/2026
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