Anticipated Vacancies Jobs in Austin, TX
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SCU. RAN Solution Architect NDO
Company: Ericsson
Location: Dallas-Fort Worth, TX
Posted Mar 15, 2024
<p><strong><b>About this opportunity <b><strong> <p> <p>We are now looking for a Network Design and Optimization NDO Solution Architect who will be responsible for analyzing designing and developing commercially viable endtoend technical solutions for the customers In this role you will also be accountable for providing profitable business for Ericsson by translating customer needs and technology opportunities into detailed technical offering solutions and proposals <p> <p><strong><b>What you will do <b><strong> <p> <p>The role has global responsibility and a significant amount of travel to Ericsson and customer sites for both long and short durations anywhere in the world is anticipated <p> <ul><li>Scope defines and craft solution offerings driving endtoend technical solutions<li> <li>Analyze customer technology define business requirements and participate in risk analysis<li> <li>Work with core team on list of potential activities and solutions<li> <li>Develop technical presentations and proposals and perform customer presentations<li> <li>Support deployment of solutions<li> <li>Provide feedback to RampD<li> <li>Participate in knowledge transfer documentation and information sharing Develop others<li> <li>Keep abreast of on new technologytechnical areas and share information about solutions to enable customer competence build<li> <li>Drive and support innovations and automation initiatives<li> <li>Provide profitable business for Ericsson by translating customer needs and technology opportunities into detailed technical offerings <li> <ul><p><strong><b>You will bring <b><strong> <p> <ul><li>Minimum 10years of proven experience in Network Design and Optimization NDO<li> <li>MS in Telecommunications Electrical Engineering or equivalent<li> <li>RAN NDO background<li> <li>Experience in 5G LTE VoLTE E2E andor MLampAI<li> <li>A Solution Architect candidate is assessed according to the following tracks E2E Network Optimization<li> <li>Senior consultative approach toward the customer<li> <li>Very good knowledge of Ericsson equipment radio network features algorithms and parameters<li> <li>Experience in daily KPI analysis and proposal of corrective actions Proven track of successful international engagements<li> <li>Experience in writing recommendations providing analysis carrying out special studies on radio interface and E2E<li> <li>Excellent understanding of radio interface standards<li> <li>Able to produce documented engineering methods procedures and present workshops<li> <li>Strong customer focus and high concern for quality is required<li> <li>Innovative and proactive attitude<li> <li>Great teammate but also demonstrated ability to be selfmotivated initiative and ability to work under pressure and learn independently<li> <li>Good presentation time management and leadership skills amp ability to work with diverse backgrounds<li> <li>Result oriented with focus on customer happiness and project delivery<li> <li>Ericsson GIAP certified<li> <ul><p>This role reports to Head of BCSS SA CNS SCU <p> <p><b>Why join Ericsson<b> <p> <p>At Ericsson youll have an outstanding opportunity The chance to use your skills and creativity to push the boundaries of whats possible To build never seen before solutions to some of the worlds toughest problems Youll be challenged but you wont be alone Youll be joining a team of diverse innovators all driven to go beyond the status quo to craft what comes next <p> <p><strong><b>What happens once you apply<b><strong> <p> <p>Click Here to find all you need to know about what our typical hiring process looks like <p> <p>Encouraging a diverse and inclusive organization is core to our values at Ericsson thats why we nurture it in everything we do We truly believe that by collaborating with people with different experiences we drive innovation which is essential for our future growth We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team Ericsson is proud to be an Equal Opportunity and Affirmative Action employer learn more If you need assistance or to request an accommodation due to a disability please contact Ericsson at hrdirectmanaericssoncom <p> <p>DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by employees in this position They are not an exhaustive list of all responsibilities duties and skills required for this position and you may be required to perform additional job tasks as assigned <p> <p>Primary country and city United States US || United States Texas Plano<p>
Senior Developer, Salesforce (Sales Cloud & CPQ)
Company: Credera
Location: Dallas-Fort Worth, TX
Posted Mar 15, 2024
<p><strong>Work Model <strong>Hybrid 3 days in office and any key meetings<p> <p><strong>Locations <strong>Primary = Dallas TX | Additional office sites = Atlanta Chicago Denver Houston Los Angeles NYC San Francisco and Seattle<p> <p><p> <p>Credera is a global boutique consulting firm that accelerates business transformation and builds valuable customer experiences Credera works with the best companies in the world from strategy through execution to serve clients through our 18 offices across six countries<p> <p>Our vision is to be a global boutique consulting firm that is passionately dedicated to people and value by continuing to hire superstars who may feel lost or marginalized within their current organizations<p> <p>If you feel<p> <ul><li>there are too many layers between you and decision makers<li> <li>that your current organization will not make the right decision even after you identify problems and recommend viable solutions<li> <li>you are ready for a bigger voice larger platform or place for a stronger team impact<li> <ul><p>then you should consider Credera<p> <p><strong>Description<strong><p> <p>As a <strong>Salesforce Senior Developer<strong> at Credera you will be instrumental in the design development and implementation of intricate Salesforce solutions aligned with our clients business objectives Collaborating closely with the Development Manager and team youll utilize agile methodologies to deliver robust solutions Whether as a team player or individual contributor youll work towards achieving business objectives set by the Enterprise Services team ensuring the delivery of Salesforce projects with advanced technical expertise and adherence to best practices<p> <p><strong>Key Responsibilities Include<strong><p> <ul><li>Collaborate with product specialists and the Development Manager to understand complex requirements and translate them into Salesforce solutions<li> <li>Design and develop Salesforce <strong>Sales Cloud<strong> solutions emphasizing <strong>Salesforce CPQ<strong> Communities and related technologies<li> <li>Define development timelines and technical vision in close coordination with the Development Manager<li> <li>Work closely with the team of developers under the Development Managers guidance to deliver solutions aligned with project objectives<li> <li>Ensure scalability maintainability and adherence to best practices in Salesforce design and development<li> <li>Conduct code reviews and quality assurance to maintain high coding standards and deliver highquality solutions<li> <li>Demonstrate expertise in Salesforce platform and products including Sales Cloud Service Cloud Experience Cloud Community Forcecom Apex Code Aura Components and Lightning Web Components<li> <li>Stay updated with Salesforce vendor releases and emerging technologies to enhance client solutions<li> <li>Troubleshoot and resolve technical issues optimizing system performance and functionality<li> <li>Provide expertise on Salesforcecom Apex APIs profiles security model Chat Service Console and Experience Cloud Community<li> <li>Take ownership work under pressure and manage multiple projects simultaneously<li> <li>Interact with team members to deliver fast and reliable code contribute ideas provide feedback and collaborate on various projects<li> <ul><p><strong>Requirements<strong><p> <ul><li>Bachelor or Masters degree in Computer Science Information Technology or equivalent work experience required<li> <ul><li><u>Certifications<u><li> <li><strong>CPQ Specialist Certification required<strong><li> <li>1+ Current Salesforce Developer Certifications preferred Platform App Builder Platform Developer I Platform Developer IIect<li> <ul><li>At least 6 years of Salesforce development experience in Sales and Service cloud platforms<li> <li>At least 3 years of design and development experience in <strong>Salesforce CPQ<strong> Communities Experience cloud and related products<li> <li>Proven experience in transformation projects in Sales CPQ Service and Experience Cloud<li> <li>Proficiency in <strong>Apex Visualforce Lightning components Lightning Web Components<strong> and other Salesforce development techniques<li> <li>Experience with Agile and Scrum methodologies<li> <li>Proficiency in solution documentation and design processes to maintain complex Salesforce instances<li> <ul><p><strong>Compensation<strong><p> <p>The salary range listed is for informational purposes Credera treats all applicants as individuals taking into consideration but not limited to their professional and academic experience specialized training certifications and associated responsibilities as it relates to our specific industry The salary range listed is just one component of our total compensation package for each unique employee An estimated base salary of <strong>$120K 135K<strong> is anticipated for this role in the US<p> <p><u>Benefits<u> Health Dental Vision ADampD Insurance Vacation PTO Holiday pay plus matching 401K Tuition amp Travel Expense Reimbursement as needed<p> <p><strong>About us<strong><p> <p>Credera trading as TA Digital is a global consulting firm that combines transformational consulting capabilities deep industry knowledge and AI and technology expertise to deliver valuable customer experiences and accelerated growth across a broad range of industries worldwide Our oneofakind global boutique approach means we provide our clients with tailored solutions unique to their organization that can scale due to our extensive footprint As a valuesled organization our mission is to make an extraordinary impact on our clients our people and our community We believe it is this approach that has allowed us to work with and transform the most influential brands and organizations in the world from strategy through to execution<p> <p>More information is available at <strong>wwwcrederacom<strong> We are part of the OPMG Group of Companies a division of Omnicom Group Inc<p> <p><strong>Hybrid Work Model<strong><p> <p>Our employees have the flexibility to work remotely two days per week We expect our team members to spend 3 days per week in person with the flexibility to choose the days and times that work best for both them and their project or internal teams This could be at a Credera office or at the client site Youll work closely with your project team to align on how you balance both the flexibility that we want to provide with the connection of being together to produce amazing results for our clients<p> <p><u>The why<u> We are passionate about growing our people both personally and professionally Our philosophy is that inperson engagement is critical for our ability to develop deep relationships with our clients and our team members its how we earn trust learn from others and ultimately become better consultants and professionals<p> <p><strong>Travel<strong><p> <p>Our goal is to keep outofmarket travel to a minimum and most projects do not require significant travel While certain projects can require frequent travel up to 80 for a period of time our average travel percentage over a year for team members is typically between 1030 We try to take a personal approach to travel You will submit your travel preferences which our staffing teams will take into account when aligning you to a role<p> <p><strong>Fraud Prevention<strong><p> <p>Credera will never ask for money up front and will not use apps such as Facebook Messenger WhatsApp or Google Hangouts for communicating with you You should be very wary of and carefully scrutinize any job opportunity that asks for money prior to starting andor one where all communications take place exclusively via chat<p> <p><strong>EOE amp OFCCP Compliant regardless of<strong> Minority Female Veteran Disabled Sexual Orientation Gender Identity National Origin Age Genetic Information Religion All Protected Classes<p>
Scheduling Coordinator (Project Support Specialist)
Company: GLG
Location: Austin, TX
Posted Mar 14, 2024
<p>Project Support Specialists are responsible for scheduling consultations between GLGs clients and selected Network Members including business leaders scientists academics former public sector leaders and subject matter specialists Scheduling Coordinators will be introduced to GLGs business model project lifecycles and endclient markets Scheduling Coordinators will also acquire experience and expertise in client servicing and professional communication <p> <p><strong>Specific responsibilities include but are not limited to <strong><p> <ul><li>Schedule consultations between GLGs clients and Network Members and provide support in an efficient personable and thorough manner <li> <li>Appreciate the urgency of competing projects and prioritize accordingly <li> <li>Navigate requests with varying compliance requirements and clientspecific preferences <li> <li>Establish and build strong working relationships with GLG Client Solutions colleagues and clients <li> <li>Successfully execute against project objectives seeing many projects through to completion <li> <li>Align with and develop an understanding of a specific endclient market <li> <ul><p><strong>An ideal candidate will have the following <strong><p> <ul><li>12 years in a customer service role Previous scheduling or coordinating experience is a plus <li> <li>Bachelors degree or higher required <li> <li>Superior communication and interaction skills including demonstrated oral and written abilities <li> <li>Demonstrated commitment and attention to detail ideally in a highvolume fastpaced environment <li> <li>Strong problemsolving skills <li> <li>Passion for fastpaced learning especially in a technologyenabled environment <li> <li>Ability to communicate and manage relationships across the full professional spectrum including senior colleagues and extremely senior outside professionals <li> <li>Interest in building a business and in all businessbuilding related activities <li> <li>Ability to think creatively and focus on opportunities for growth <li> <li>Strong desire to work in a team <li> <li>Ability and initiative to handle increasing responsibility over time <li> <li>Ability to work responsibly both independently and collaboratively as needs warrant in an everchanging and fastpaced environment <li> <ul><p>LIHybrid<p> <div> <div> <div> <p><strong>What We Offer <strong><p> <p><strong>Benefits <strong>All US GLGers also have access to benefits such as<strong><strong><p> <ul><li>Comprehensive medical dental and vision coverage effective on your first day of employment<li> <li>Flexible paid time off No predetermined limits on vacation time plus 10 company holidays<li> <li>401k and Roth 401k plans with an employer match subject to annual limits amp vesting<li> <li>Tuition reimbursement program for eligible courses including language skills courses<li> <li>Paid parental leave adoption and surrogacy reimbursement<li> <li>Free wellbeing support with the Calm app Maven and EAP and free longterm therapy amp counselling assistance through Pathways<li> <li>Other work perks and benefits available based on final job location<li> <ul><p><strong>Working Environment<strong> Flexible Hybrid working arrangements typically requiring 2 days per week in office<p> <p><strong>Compensation <strong>GLG is committed to fair and equitable compensation practices Actual compensation is based on several factors that are unique to each candidate including but not limited to skill set depth of experience certifications and specific work location Certain roles may also be eligible for incentive compensation<p> <div> <p>The anticipated hiring base salary range for this role is<p> <p><span>$46800<span><span><span><span>$50000 USD<span><p> <div> <div> <div> <p><strong>About GLG Gerson Lehrman Group<strong><p> <p>GLG is the worlds insight network Our clients rely on GLGs global team to connect with powerful insight across fields from our network of approximately 1 million experts and the hundreds of new experts we recruit every day<p> <p>We serve thousands of the worlds best businesses from Fortune 500 corporations to leading technology companies to professional services firms and financial institutions We connect our clients to the worlds largest and most varied source of firsthand expertise including executives scientists academics former publicsector leaders and the foremost subject matter specialists<p> <p>GLGs industryleading compliance framework allows clients to learn in a structured auditable and transparent way consistent with their own internal compliance obligations and the highest professional ethical standards Our compliance standards are a major competitive differentiator and key component of the companys culture<p> <p>To learn more visit wwwGLGinsightscom<p> <p>Gerson Lehrman Group Inc GLG is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age race religion color marital status disability gender national origin sexual orientation veteran status or any classification protected by federal state or local law<p> <div>
Sr. Financial Analyst - Reimbursement
Company: JPS Health Network
Location: Dallas-Fort Worth, TX
Posted Mar 15, 2024
<p><strong>Who We Are<strong>JPS Health Network is a $950 million taxsupported healthcare system in North Texas Licensed for 582 beds the network features over 25 locations across Tarrant County with John Peter Smith Hospital a Level I Trauma Center Tarrant Countys only psychiatric emergency center and the largest hospitalbased family medical residency program in the nation The health network employs more than 7200 people <p> <p>Acclaim Multispecialty Group is the medical practice group featuring over 300 providers serving JPS Health Network Specialties range from primary care to general surgery and trauma The Acclaim Multispecialty Group formed around a common set of incentives and expectations supporting the operational financial and clinical performance <p> <p>outcomes of the network Our goal is to provide high quality compassionate clinical care for every patient every time <p> <p><b>Why JPS<b>Were more than a hospital Were 7200 of the most dedicated people you could ever meet Our goal is to make sure the people of our community get the care they need and deserve As community stewards we abide by three Rules of the Road <p> <p>1 <strong>Own it <strong>Everyone who wears the JPS badge contributes to our journey to excellence <p> <p>2 <strong>Seek joy <strong>Every day every shift we celebrate our patients smile and emphasize positivity <p> <p>3<b> Dont be a jerk <b>Everyone is treated with courtesy and respect Smiling laughter compassion key components of our everyday experience at JPS <p> <p>When working here youre surrounded by passion diversity and dedication We look forward to meeting you <p> <p>For more information visit wwwjpshealthnetorg <p> <p>To view all job vacancies visit wwwjpshealthnetorg wwwjpshealthnetorgcareers or wwwteamacclaimorg <p> <p>businessfeaturedjob <p> <p><b>Job Title<b> <p> <p>Sr Financial Analyst Reimbursement <p> <p><b>Requisition Number<b> <p> <p>34155 <p> <p><b>Employment Type<b> <p> <p>Full Time <p> <p><b>Division<b> <p> <p>ACCLAIM ADMIN SERVICES <p> <p><b>Compensation Type<b> <p> <p>Salaried <p> <p><b>Job Category<b> <p> <p>Business Professional <p> <p><b>Hours Worked<b> <p> <p>MF 8AM5PM <p> <p><b>Location<b> <p> <p>Acclaim Magnolia <p> <p><b>Shift Worked<b> <p> <p>Day <p> <p><strong>Job Description<strong> <p> <p><b> Description <b> The Sr Financial Analyst Reimbursement coordinates and provides senior level expertise and support for all Governmental Reimbursement activities The Sr Financial Analyst Reimbursement provides maintenance analysis documentation and quality reviews of third party reimbursements including performs analysis on reimbursement impact completing cost reports surveys and net revenue determinations <p> <p>Typical Duties <p> <ol><li> Coordinates and completes MedicareMedicaid and Tricare annual cost reports as required by current regulations including the development implementation and maintenance of time studies statistics both utilization and cost allocation revenue and expense information <li> <li> Manages and submits information requests for MedicareMedicaid and Tricare audits other regulatory filings and external financial audits <li> <li> Identifies and evaluates financial impact prepares documentation and files appeals for final MedicareMedicaid settled cost reports Assists with the development of business line proformas to determine financial impact to the organization <li> <li> Develops recommendations on operational changes andor process improvements affecting the organization <li> <li> Coordinates updates to cost report software ensures accuracy of information ensures updates are incorporated <li> <p> <p> <li> Analyzes impact of audit adjustments and confirms audit issues are consistent with MedicareMedicaid regulations <li> <li> Prepares required data submissions for Medicaid disproportionate share audits and reporting <li> <li> Develops and maintains appropriate documentation for wage index and occupational mix reporting to the Medicare program <li> <li> Manages the analysis of rate calculations provided by third party payers and governmental agencies for accuracy <li> <li> Coordinates the completion of providerbased attestations for Network Outpatient locations and updates Medicare enrollment forms based on Network changes <li> <li> Coordinates the completion of monthly analysis of third party contractual allowance determinations <li> <li> Develops and maintains good working relationships with Medicare Administrative Contractor <li> <li> Performs other job related duties as assigned <li> <ol><p><strong>Qualifications<strong> <p> <ul><b> Required Education and Experience <b> <li> Bachelors Degree in Accounting or related field from an accredited University <li> <li> 5 plus years of experience working with healthcare operations reimbursement in a hospital environment or finance reimbursement in a consulting firm environment <li> <li> 3 plus years of experience preparing third party cost reports of complex healthcare entities <li> <li> 3 plus years of experience working with complex electronic financial systems ie general ledger <li> <li> 3 plus years of experience working with electronic cost reporting software <li> <li> Intermediate knowledge of Microsoft Office to include Word Excel PowerPoint and Outlook <li> <p><b> Preferred Education and Experience <b> <p><li> Masters Degree in Accounting or related field from an accredited University <li> <li> 3 plus years of experience preparing third party cost reports of complex healthcare entities within a heavily computerized network environment <li> <ul><p>Location Address <p> <p>200 W Magnolia <p> <p>Fort Worth Texas 76104 <p> <p>United States<p>
Senior Automation Engineer
Company: GHD
Location: Houston, TX
Posted Mar 15, 2024
<p><strong>Job Description<strong> <p> <p><strong>Organisations dont innovate people do<strong> <p> <p>As part of our digital transformation business youll help clients unlock innovation embrace the future and change communities for good <p> <p>And well help you stimulate new thinking accelerate your career and connect you to projects that really matter <p> <p>Join us as a Sr Automation Engineer for our Advanced Automation Group AAG and grow your career with a cuttingedge Automation team The ideal candidate will have comprehensive knowledge and experience in the municipal and industrial sectors to continue to build on the existing automation team in Houston and support client development in the waterwastewater environment manufacturing and energy markets This person will work collaboratively with Market Leaders and Commercial Managers in GHD to deliver modern plant automation services eg Communications PLC and SCADA control system design and programming and cybersecurity across the MidCon and West It is anticipated you will contribute to overall AAG business planning thought leadership and strategic planning based on your experience <p> <p><strong>In an ever changing world it requires creativity and innovation to stay ahead<strong> <p> <p>Were seeking the curious those who are stimulated by fresh thinking and a desire to shape our communities in new positive ways <p> <p>As part of a truly global team working on complex and rewarding projects youll be at the forefront of driving change <p> <p><strong>See what the power of commitment can do for you<strong> <p> <p><strong>Lets solve the big problems together<strong> <p> <p><strong>Working with an energetic and high performing team this position offers a variety of work and will see you involved in<strong> <p> <ul><li>Selection amp specification of PLC DCS HMI amp SCADA system hardware and software<li> <li>Programming automation hardware in the IEC 61131 Programming Languages Ladder Sequential Functions Function Blocks Structured Text along with Visual Basic and Java<li> <li>Onsite process control loop tuning<li> <li>HMI Design ISA101 Alarm Management Historians<li> <li>Specification and installation of Computer Hardware Virtualization Networking ServerClient configurations<li> <li>OTIT Communications Infrastructure Design Fieldbus networking design EthernetIP Modbus TCP etc CopperFiber design<li> <li>HAZOPs Safety Instrumented Systems System Reliability amp Safety Redundancy Design<li> <li>Wireless Design and Implementation including Spread Spectrum Cellular and others<li> <li>Cybersecurity Design and Implementation<li> <li>Development of system documentation including Process Flow Diagrams Process amp Instrumentation Diagrams Instrument Lists Automation IO Lists IP Address Lists Process Instrumentation Specification Forms Loop Diagrams Control Panel Layouts amp Bills of Materials Installation Details Area Plans ConduitCable schedules Construction Specifications<li> <li>Design of Discrete Continuous and Batch Control Systems<li> <li>As needed specify Process Transmitters Analytical Instrumentation Control Valves Motors amp VFDs<li> <li>Control panel design<li> <li>As needed electrical engineering duties consisting of design and specification of wire amp cables grounding amp bonding surge protection enclosures raceways distribution equipment motor controls and conformance of control system and communications design to NFPA 70 amp NFPA 70E<li> <li>Cost estimation and proposal development<li> <li>Project management and scope development<li> <li>Coordination and assistance with system checkout amp startup<li> <li>Train endusers and maintenance personnel<li> <li>Travel required for outoftown projects<li> <ul><p><strong>What you will bring to the team<strong> <p> <ul><li>Bachelors degree in Electrical Engineering Masters degree a plus<li> <li>Knowledge of Basic Chemistry Mechanics Physics and Fluid Dynamics<li> <li>Minimum of 15 years of automation amp control systems experience <li> <li>Professional Engineer PE license will be highly regarded<li> <li>Proficiency in AllenBradleyModicon automation platforms<li> <li>Understanding of and experience in the development of SCADA systems Databases and Analytics<li> <li>Previous industrial and manufacturing experience is a plus<li> <li>Strong verbal and written technical communication skills<li> <li>Knowledgeable and able to understand the latest Industrial Automation Hardware Software Communications Cybersecurity and IoT devices and platforms<li> <li>Understand the interaction between OT and IT and how to market GHDs competencies in this space<li> <li>Support and advance GHDs cyberphysical security presence in municipal and industrial sectors <li> <li>Strong system integration experience<li> <ul><p>As a multicultural organization we encourage individual achievement and recognize the strength of a diverse workforce GHD is an equal opportunity employer We provide equal employment opportunities to all qualified employees and applicants without regard to race creed religion national origin citizenship colour sex sexual orientation gender identity age disability marital status or veteran status<p>
Product Marketing Manager, Consulting Solutions
Company: S&P Global
Location: Houston, TX
Posted Mar 14, 2024
Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Achievement/goal-oriented, collaborative, customer-focused, detailed, persistent, active listener, resourceful, influencer, can-do attitude. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. For more information on benefits by country visit: https://www.spglobal.com/en/careers/our-culture/ Diversity, Equity, and Inclusion at S&P Global: At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation - Powering Global Markets. Information, imagination, people, technology-the right combination can unlock possibility and change the world. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. We Accelerate Progress. For more information, visit http://www.spglobal.com/commodity-insights. Vendor management. We care about our people.
Technical Customer Experience Analyst
Company: Corporation Service Company
Location: Dallas-Fort Worth, TX
Posted Mar 15, 2024
<p><strong>Job Description<strong> <p> <p><b>Customer Experience Analyst<b> <p> <p><b>RemoteUnited States<b> <p> <p><b>800 am500 pm<b> <p> <p>The Customer Experience Analyst is an experienced level position within the Support organization whose primary responsibility is managing the support relationship for an assigned group of customers The Customer Experience Analyst is also responsible for the support of all customers within the Corptax family regardless of customer assignments and will respond to inquiries from all customers regardless of the inbound channel online case phone email chat etc The Customer Experience Analyst will use their broad based knowledge of Corptax products and customer tax department processes to help identify relevant solutions to customer inquiries drive adoption of existing licensed products and help our customers identify products and services they have not licensed that will help them toward greater productivity and efficiency The Customer Experience Analyst occasionally works overtime including weekends based on customer filing trendsneeds <p> <p>The Customer Experience Analyst will act as the primary contact within the Support organization for managing the customer experience for their assigned accounts This role includes developing a relationship with the customer contacts and understanding their particular needs The Customer Experience Analyst reviews open cases for their customer assignments helps to coordinate offpeak support needs identifies and helps manage to the customers internal milestones and acts on their behalf for critical product issues The ultimate goal of the Customer Experience Analyst is ensuring a positive customer experience and helping to ensure the annual renewability of their customer assignments license agreements This role is a customer management role and is not intended to be the first point of contact for the customer <p> <p>The Customer Experience Analyst also works with their customers to identify training needs and either coordinates formal training or identifies the need for informal training and coordinates that effort In many cases the Customer Experience Analyst provides ad hoc training themselves but in others they assist in helping to identify a Subject Matter Expert within the Corptax organization to help fulfill that need Minimal travel is required for this position <p> <p><b>Some of the things you will be doing<b><b><b> <p> <ul><li>Develop a relationship with all assigned customers ensuring a minimum of four proactive nonsupport case related contacts per customer assignment per year<li> <li>Provide general case support all channels for all Corptax customers and other internal Corptax teams using the thencurrent tools available to the Support organization<li> <li>Identify customers that may need additional training in order to drive better adoption of Corptax products or drive down case creation<li> <li>Provide prerelease customer scenario testing for issues being resolved for either your customers or for issues in your area of expertise<li> <li>Document all customer issues in the Corptax case tracking system and assign or document appropriate solutions to the customer issue<li> <li>Review knowledgebase solutions in the area of expertise to ensure overall quality of our knowledgebase and online support capabilities Create new solutions where necessary and recommend changes to existing solutions<li> <li>Maintains a satisfactory proficiency in an area of the Corptax product family<li> <li>Assist on project assignments related to the support of the Corptax products<li> <li>Demonstrate consistently exemplary standards of ethical conduct<li> <ul><p><b>What technical skills experience and qualifications do you need <b> <p> <ul><li>Minimum 3 years relevant software support experience ideally in software application support or tax software support<li> <li>Bachelors degree in accounting or tax preferred but will consider relevant experience with a bias toward backgrounds including a strong knowledge of tax and accounting applications Masters in Taxation andor CPA certification is a plus<li> <li>High standards of customer service and support honesty and integrity<li> <li>Proficiency with Microsoft products<li> <li>Ability to quickly learn Corptax applications <li> <li>Ability to accurately and completely document case information into the Corptax case tracking software<li> <li>Ability to use initiative in identifying addressing and resolving day to day issues and challenges <li> <li>Able to work appropriate hours to complete tasks meet goals and support required travel <li> <li>Strong positive attitude and work ethic desired <li> <li>Strong team focus but discipline to work independently<li> <li>Excellent written and verbal communication skills with the ability to develop strong and lasting relationships with team members from other departments<li> <li>Ability to manage multiple activities multitasking while driving all activities to successful completion<li> <li>Ability to travel up to 10 though limited travel is anticipated in this role Travel includes client meetings regional training events onsite support user groups and conferences <li> <ul><p>LIAM1 <p> <p><strong>About Us<strong> <p> <p>CSC is a global business legal and financial services company based in Wilmington Delaware USA providing knowledgebased solutions to clients worldwide We have offices and capabilities in over 140 jurisdictions in the Americas Europe Asia Pacific and the Middle East and more than 8000 colleagues We are the business behind business® <p> <p>CSC is committed to creating a diverse and growthoriented environment where everyone is valued and respected CSC offers challenging career opportunities and excellent benefits including annual successsharing bonuses or commission plans based on individual performance To learn more visit cscglobalcomservicecareers <p> <p>Visit our careers site to learn more about CSC and our commitment to our clients communities and each other <p> <p>Disclaimer The information above describes the general nature and level of work performed by employees in this role It is not intended to describe all duties responsibilities and qualifications<p>
Director, Legal Operations
Company: LogicMonitor
Location: Austin, TX
Posted Mar 15, 2024
<p><strong>About Us<strong> <p> <p>LogicMonitor is the leading fully automated cloudbased infrastructure monitoring and observability platform for enterprise IT and managed service providers<p> <p>We love going to work and think you should too We are customer obsessed work as one agile team and strive to be better every day while building trust These are our core values We foster a culture of performance and recognition allowing us to transform growth as we enable our employees to do the best work of their careers <p> <p><strong>This position is located in Austin TX<strong> Our Austin team is based downtown in the San Jacinto Center overlooking the scenic Lady Bird Lake We call our offices Centers of Energy because theyre where we accelerate work spark creativity and ignite our culture of connection and celebration Our teams coordinate their time in Centers of Energy to reflect how they work best <p> <p>LogicMonitor is an equal opportunity employer We deeply care about our employees wellbeing creating an environment where everyone feels valued and respected We celebrate the diversity of our team and are committed to fostering a culture of inclusivity When you join LogicMonitor youre not just an employee to us but a valued member of our community Come as you are be yourself and lets grow together<p> <p>To learn more about life at LogicMonitor check out our Careers Page<p> <p><strong>What Youll Do<strong><p> <p>LM Envision LogicMonitors leading hybrid observability platform powered by AI helps modern enterprises gain operational visibility into and predictability across their IT stacks so they can continue to deliver extraordinary employee and customer experiences LogicMonitor has a layered approach to intelligence where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency minimize alert fatigue proactively predict trends and maximize enterprise growth and transformation <p> <p>Our customers love LogicMonitors ability to bring cloud and traditional IT together into one view as seen in minimal churn rates expansion business and exciting new customer references In fact LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider LogicMonitor also boasts high employee satisfaction We have been certified as a Great Place To Work® and named one of BuiltIns Best Places to Work for the sixth year in a row <p> <div datahasbody=true datamacroname=panel> <div datahasbody=true datamacroname=panel> <p>In the Legal Department our mission is to provide legal and business advice that facilitates LogicMonitors strategy vision and values As a crucial member of the client team your proactive contributions will be essential<p> <p>As Director of Legal Operations youll be pivotal in assessing implementing and managing legal technology to enhance scalability and ensure alignment with Sales Finance HR and procurement This role provides plenty of opportunity to make your mark on the organization evaluating and reporting on key performance and financial metrics to the Chief Legal Officer and Executive Leadership Team Additionally youll lead project management for crossfunctional collaboration initiatives across the organization oversee Legal Collaboration Meetings LCMs and provide continuous training and communication to the Sales Team on legal matters<p> <p>You will gain high visibility with senior management and major customers as you navigate and solve complex crossfunctional challenges<p> <div> <p><strong>Heres a closer look at this key role<br ><strong><p> <ul><li>Execute and adapt the Legal Technology Roadmap based on evolving business needs Manage the current Legal tech stack efficiently<li> <li>Track Legal Department performance with key metricsKPIs and provide regular reports to the Chief Legal Officer and Executive Leadership Team Manage Legal V2M2s and oversee completion tracking<li> <li>Lead highlevel Legal Department transformation projects and change management Collaborate with multiple stakeholders including Sales Sales Ops Finance HR InfoSec Product to drive business results<li> <li>Contribute to strategies for customer partner and vendor transactions Identify and implement solutions to streamline Legal Team operations Improve Legal intake processes for efficiency and scale<li> <li>Lead efforts to identify and implement new solutions and optimize existing solutions to streamline Legal Team operations Improve Legal intake process and workflows with a focus on efficiency and scale<li> <li>Manage Legal vendor and outside counsel relationships Enforce guidelines oversee outside counsel spend and track performance and diversity<li> <li>Support Sales growth with Sales training resources and regular Legal Sales communications Implement creative gotomarket process improvements<li> <li>Provide Sales support negotiate contracts and maintain a clause library and contracting workflows<li> <li>Collaborate with Chief Legal Officer and Finance on building and maintaining Legal budget spend analysis forecasting and future strategy and planning<li> <li>Oversee thirdparty screening and due diligence program legal compliance training program and records management program including maintenance of templates<li> <li>Handle global entity management and support innovation through IP portfolio management<li> <li>Management nonAttorney Staff<li> <li>Build out contract automation and related workflows to streamline the contract management process ensuring accuracy and efficiency<li> <li>Create and maintain robust information management processes for the storage of critical legal documents including contracts corporate governance materials policies and project tracking information<li> <li>Ensure that our legal information is organized accessible and compliant<li> <li>Manage legal AI services rollout using Leah Assist for contract management Creating quality control system and enablement<li> <ul><div><strong>What Youll Need<strong> <ul><li>BA or BS required<li> <li>10+ years of legal experience with minimum 5 years of legal project operations and management inhouse Experience with global softwareSAAS contracting is a significant advantage<li> <li>Demonstrated ability to independently lead crossfunctional initiatives in a fastpaced environment securing support from diverse business stakeholders and collaborating to set objectives and achieve meaningful results<li> <li>Strong experience in developing procuring implementing and using legal department technology solutions BrightFlag eg matter management automation tools<strong> <strong>Docusign contract lifecycle management ContractPodAI with Salesforce <em>preferred<em> legal AI service third party risk tools blueumbrella<li> <li>Proficiency in maintaining and updating contract templates including but not limited to NDAs vendor agreements commercial agreements and data processing agreements is a must<li> <li>A strong interest in legal practice and processes as well as new developments in the technology that supports the legal profession thinking of new ways to ethically harness AI<li> <li>Able to thrive in a fastpaced environment and successfully manage multiple deadlines<li> <li>Strategic thinker able to think holistically while focusing on day to day project management and driving results<li> <li>Excellent communication analytical and writing skills across a wide variety of stakeholders with the ability to present information clearly and concisely to difference audience<li> <ul><p><strong>Benefits<strong><p> <p><em><span>At LM we believe that a total rewards package should be built with the whole person in mind so weve designed a total rewards package thats almost as complex as you are We want to support our employees to be healthy and happy<span><em><p> <p><em><span>Whether youre working from home or one of our Centers of Energy US benefits for LMers include but are not limited to unlimited vacation health vision and dental insurance robust parental leave a 401K with company matching a monthly Work Well reimbursement Employee Equity Program Professional Development funds unlimited opportunities for growth and more<br ><span><em><em><span>We are committed to our employees physical and mental health and offer various wellness programs including a Calm membership for you and your family as part of our holistic approach to employee success <span><em><p> <p><em><span>For more information on our benefits and culture visit <span><em><em><span>httpswwwlogicmonitorcomcareers<span><em><p> <p><em><span>Residents of California click Here to view our California Applicant Privacy Notice<span><em><p> <p><em><span><span datasheetsroot=1 datasheetsvalue= application= close= date= xx= datasheetsuserformat= slackfractions= applelogo= sansserif=>Anticipated Application Close Date 04292024<span><span><em><p> <p>LISS1 BIHybrid LIHybrid<p> <div> <div> <div> <div> <div> <p><span>LogicMonitor believes in pay transparency so we provide the base salary ranges for all of our jobs in the United States Actual base salary offered will vary depending on factors including but not limited to location education experience skills and qualifications <br >As part of our holistic compensation philosophy LogicMonitor also offers many competitive elements in our total compensation package for US employees such as bonus or commission compensation in addition to the base pay an equity program for all full time employees 401K matching and other rewards <span><p> <div> <p>Base Salary Range<p> <p><span>$155400<span><span><span><span>$170000 USD<span><p> <div> <div>
Architect, Salesforce (Sales Cloud & CPQ)
Company: Credera
Location: Dallas-Fort Worth, TX
Posted Mar 15, 2024
<p><strong>Work Model <strong>Hybrid 3 days in office client site and any key meetings<p> <p><strong>Locations <strong>Preferred = <strong>Dallas TX<strong> | Additional office sites = Los Angeles San Francisco Seattle Denver Chicago Dallas Houston <p> <p><p> <p>Credera is a global boutique consulting firm that accelerates business transformation and builds valuable customer experiences Credera works with the best companies in the world from strategy through execution to serve clients through our 18 offices across six countries<p> <p>Our vision is to be a global boutique consulting firm that is passionately dedicated to people and value by continuing to hire superstars who may feel lost or marginalized within their current organizations<p> <p>If you feel<p> <ul><li>there are too many layers between you and decision makers<li> <li>that your current organization will not make the right decision even after you identify problems and recommend viable solutions<li> <li>you are ready for a bigger voice larger platform or place for a stronger team impact<li> <ul><p>then you should consider Credera<p> <p><br ><p><p><strong>Description<strong><p> <p>A <strong>Salesforce Architect<strong> at Credera is a trusted advisor and leader who partners with business stakeholders and executives to design a vision and architecture for a solution to a business problem Often in the position of the technical team leader they help educate the team with technical best practices They also translate business needs to a technical vision that teams of low code or pro code builders can execute and build proofsofconcept POCs that teams can further iterate<p> <p><strong>Responsibilities Include<strong><p> <ul><li>Design the technical strategy and data model for a Salesforce implementations or integrations<li> <li>Design flexible and scalable solutions that meet immediate business requirements while setting up clients for long term success<li> <li>Provide guidance and recommendations to clients and prospects on <strong>Salesforce Sales Cloud Service Cloud and CPQ best practices<strong><li> <li><strong>Lead and assist developers<strong> in handson solution design solution architecture proofofconcepts process flows as well as configuration and deployment required to support current needs and future state projects<li> <li>Design lead and provide strategic insight for the <strong>Service Cloud<strong> <strong>Sales Cloud Opportunity Management OpptoOrder<strong> and <strong>CPQ technical roadmap<strong><li> <li><strong>Develop integration between Salesforce Core Sales Cloud and CPQ to clients storefront and ordering systems<strong><li> <li>Streamline systems interactions enhance process organization while developing policies for <strong>automation<strong> and scaling efficiently<li> <li>Reimplement or <strong>enhance Salesforce CPQ<strong> during integrations and <strong>Salesforce Automation SFA<strong> of the clients <strong>Order Management<strong> for Opportunity to Provisioning systems and <strong>QuotetoCash<strong><li> <li>Add tool tips and other user features as needed<li> <li>Serve as the <strong>Technical Advisor<strong> <strong>Salesforce SME Solution Architect and Technical Lead<strong> for CPQ features functions and final escalation point for any production issues<li> <ul><p><strong>Requirements<strong><p> <ul><li>Bachelor or Masters degree in Computer Science Information Technology or equivalent work experience required<li> <li>Certifications <ul><li>1+ Current Salesforce Architect Certifications required Application Development Lifecycle amp Deployment Data Integration Technicaletc<li> <li>1+ Current Salesforce Developer Certifications required Platform App Builder Platform Developer I Platform Developer IIect<li> <li>CPQ Specialist Certification preferred<li> <ul><li> <li>8+ years of progressive technical <strong>Salesforce ecosystem experience<strong><li> <li>5+ years of development in any combination of core competencies JavaScript VF APEX Triggers Workflows SOQL Unit Testing Javaetc<li> <li>3+ years of <strong>Architecture Design Solutions<strong> within the Salesforce ecosystem<li> <li>3+ years of experience and knowledge of relational databases data modeling and ETL tools<li> <li>3+ years of experience with <strong>Salesforce Sales Cloud<strong><li> <li>2+ years of development in <strong>Lightning framework Aura LWC<strong><li> <li>2+ years of experience with <strong>Salesforce Order Management amp CPQ Configure Price Quote<strong><li> <li>1+ years of experience with<strong> Salesforce Service Cloud<strong><li> <li>Solid understanding of and detailed experience with Salesforce architecture and APIs<li> <li>Working knowledge and experience with complex business systems integration as well as objectoriented design patterns and development<li> <li>Motivated selfstarter able to change directions quickly when priorities shift and quickly think through problems to design and deliver solutions<li> <li>Experience working in a consultancy firm<li> <li>Excellent clientfacing written and oral communication skills<li> <li>Ability to travel 33 of time as necessary<li> <li>Ability to work within the US without limitations<li> <li>Ability to work in office 23 days per week<li> <ul><p><strong>Compensation<strong><p> <p>The salary range listed is for informational purposes Credera treats all applicants as individuals taking into consideration but not limited to their professional and academic experience specialized training certifications and associated responsibilities as it relates to our specific industry The salary range listed is just one component of our total compensation package for each unique employee An estimated base salary of <strong>$165K 185K<strong> <strong>plus a variable component<strong> is anticipated for this role in the US<p> <p><u>Benefits<u> Health Dental Vision ADampD Insurance Vacation PTO Holiday pay plus matching 401K Tuition amp Travel Expense Reimbursement as needed<p> <p><strong>About us<strong><p> <p>Credera trading as TA Digital is a global consulting firm that combines transformational consulting capabilities deep industry knowledge and AI and technology expertise to deliver valuable customer experiences and accelerated growth across a broad range of industries worldwide Our oneofakind global boutique approach means we provide our clients with tailored solutions unique to their organization that can scale due to our extensive footprint As a valuesled organization our mission is to make an extraordinary impact on our clients our people and our community We believe it is this approach that has allowed us to work with and transform the most influential brands and organizations in the world from strategy through to execution<p> <p>More information is available at <strong>wwwcrederacom<strong> We are part of the OPMG Group of Companies a division of Omnicom Group Inc<p> <p><strong>Hybrid Work Model<strong><p> <p>Our employees have the flexibility to work remotely two days per week We expect our team members to spend 3 days per week in person with the flexibility to choose the days and times that work best for both them and their project or internal teams This could be at a Credera office or at the client site Youll work closely with your project team to align on how you balance both the flexibility that we want to provide with the connection of being together to produce amazing results for our clients<p> <p><u>The why<u> We are passionate about growing our people both personally and professionally Our philosophy is that inperson engagement is critical for our ability to develop deep relationships with our clients and our team members its how we earn trust learn from others and ultimately become better consultants and professionals<p> <p><strong>Travel<strong><p> <p>Our goal is to keep outofmarket travel to a minimum and most projects do not require significant travel While certain projects can require frequent travel up to 80 for a period of time our average travel percentage over a year for team members is typically between 1030 We try to take a personal approach to travel You will submit your travel preferences which our staffing teams will take into account when aligning you to a role<p> <p><strong>Fraud Prevention<strong><p> <p>Credera will never ask for money up front and will not use apps such as Facebook Messenger WhatsApp or Google Hangouts for communicating with you You should be very wary of and carefully scrutinize any job opportunity that asks for money prior to starting andor one where all communications take place exclusively via chat<p> <p><strong>EOE amp OFCCP Compliant regardless of<strong> Minority Female Veteran Disabled Sexual Orientation Gender Identity National Origin Age Genetic Information Religion All Protected Classes<p>
Staff Engineer QA - Semiconductor
Company: Infineon Technologies
Location: Austin, TX
Posted Mar 15, 2024
<p>Are you an experienced Quality Engineer with Semiconductor experience We are seeking someone with SPC methods dealing with discrepant material MRB and process change management Someone who can improve fab quality metrics driving to zero defects Perform followup on customer complaints IQA failures field returns etc Have experience with audits and driving improvement Does this sound exciting if so please apply today <p> <p><b>Job description<b> <p> <p><b>In your new role you will<b> <p> <ul><li>Ensure the appropriate Quality Systems are established and sustained these include <b>specifications SPC methods for dealing with discrepant material MRB process change management and supplier quality<b><li> <li>Establish maintain and improve fab quality metrics driving to zero defects as well as acknowledging and following up on customer complaints <b>IQA failures field returns RMA requests FA requests etc<b><li> <li>Quality monitors compliance using audits and drives continual improvement activities corrective action requests and active participation on improvement teams<li> <li>This position requires excellent attention to <b>detail problemsolving skills root cause analysis<b> developing and maintaining customer and supplier both internal and external relationships<li> <li>The ability to work constructively with crossfunctional teams to achieve departmental goals is also extremely important<li> <ul><p><b>Your Profile<b> <p> <p><b>You are best equipped for this task if you have<b> <p> <ul><li>BS Engineering Chemistry or Physics with <b>3 5 years related work experience in a wafer fabrication environment<b><li> <li>Strong problemsolving skills<li> <li>Experience with tools such as <b>8Ds 5S FMEA PokaYoke etc<b><li> <li>Understanding of <b>statistical tools SPC DOE<b> for use in making datadriven decisions<li> <li>Ability to drive improvement through the leadership of crossfunctional continuous improvement activitiesteams<li> <li><b>ISOIATF16949 <b>AuditorLead Auditor certificationexperience is a plus<li> <li>ASQ Certification as CQM CQE andor CRE andor formal <b>Six Sigma training GreenBlack Belt certification would also be a plus<b><li> <ul><p><b> Automotive ATV shapes the future of mobility with microelectronics enabling clean safe and smart cars <b> <p> <p>The <b>ATV division<b> is shaping the future of mobility by enabling clean safe and smart cars Its product and solution offering is powering the decarbonization and digitalization of vehicles By driving the transition to hybrid and purely electric vehicles ATV is making a valuable contribution to cleaner roads ATV is also increasingly digitalizing cockpit infotainment comfort and lighting applications as it takes automated driving to the next stage with higher levels of connectivity security and safety <p> <p>The ATV portfolio integrates sensors microcontrollers highperformance memories for specific applications power semiconductors based on silicon and silicon carbide as well as components for humanmachine interaction and vehicle connectivity Infineon is the world leader in automotive semiconductors <p> <p>Click here for more information about working at ATV with interesting employee and management insights and an overview with more ATVDreamJobs <p> <p><b>Why Us<b> <p> <p>Infineon designs develops manufactures and markets a broad range of semiconductors and semiconductorbased solutions focusing on key markets in the automotive industrial and consumer sectors Its products range from standard components to special components for digital analog and mixedsignal applications to customerspecific solutions together with the appropriate software <p> <p><strong>We are on a journey to create the best Infineon for everyone<strong>This means we embrace diversity and inclusion and welcome everyone for who they are At Infineon we offer a working environment characterized by trust openness respect and tolerance and are committed to give all applicants and employees equal opportunities We base our recruiting decisions on the applicants experience and skills <p> <p>We look forward to receiving your resume even if you do not entirely meet all the requirements of the job posting <p> <p>Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process <p> <p>More about diversity amp inclusion at Infineon at httpswwwinfineoncomcmsencareersdiversityandinclusion <p> <p><b>Driving decarbonization and digitalization Together<b> <p> <p>Infineon Technologies Memory Solutions is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion sex including pregnancy childbirth or related medical conditions gender identity national origin ancestry citizenship age physical or mental disability legally protected medical condition family care status military or veteran status marital status domestic partner status sexual orientation or any other basis protected by local state or federal laws <p> <p>Employment at Infineon is contingent upon proof of your legal right to work in the United States under applicable law verification of satisfactory references and successful completion of a background check and drug test and signing all your onboarding documents <p> <p>In some instances if applicable US export control laws require that Infineon obtain a US government export license prior to releasing technologies to certain persons This offer is contingent upon Infineons ability to satisfy these export control laws as related to your employment and anticipated job activities The decision whether or not to submit andor pursue an export license to satisfy this contingency if applicable shall be at Infineons sole discretion<b>Infineon Technologies takes data privacy and identity theft very seriously As such we do not request personallyidentifiable information PII from applicants over the internet or electronically Please kindly refrain from disclosing your PII electronically during the application process or to unauthorized websites that may purport to be Infineon or any of our affiliates <b><p> <p>LIPB1<p>
Sr. Product Manager
Company: LogicMonitor
Location: Austin, TX
Posted Mar 14, 2024
<p><strong>About Us<strong> <p> <p>LogicMonitor is the leading fully automated cloudbased infrastructure monitoring and observability platform for enterprise IT and managed service providers<p> <p>We love going to work and think you should too We are customer obsessed work as one agile team and strive to be better every day while building trust These are our core values We foster a culture of performance and recognition allowing us to transform growth as we enable our employees to do the best work of their careers <p> <p><strong>This position is located in Austin TX<strong> Our Austin team is based downtown in the San Jacinto Center overlooking the scenic Lady Bird Lake We call our offices Centers of Energy because theyre where we accelerate work spark creativity and ignite our culture of connection and celebration Our teams coordinate their time in Centers of Energy to reflect how they work best <p> <p>LogicMonitor is an equal opportunity employer We deeply care about our employees wellbeing creating an environment where everyone feels valued and respected We celebrate the diversity of our team and are committed to fostering a culture of inclusivity When you join LogicMonitor youre not just an employee to us but a valued member of our community Come as you are be yourself and lets grow together<p> <p>To learn more about life at LogicMonitor check out our Careers Page<p> <p><strong>What Youll Do<strong><p> <p>LM Envision LogicMonitors leading hybrid observability platform powered by AI helps modern enterprises gain operational visibility into and predictability across their IT stacks so they can continue to deliver extraordinary employee and customer experiences LogicMonitor has a layered approach to intelligence where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency minimize alert fatigue proactively predict trends and maximize enterprise growth and transformation <p> <p>Our customers love LogicMonitors ability to bring cloud and traditional IT together into one view as seen in minimal churn rates expansion business and exciting new customer references In fact LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider LogicMonitor also boasts high employee satisfaction We have been certified as a Great Place To Work® and named one of BuiltIns Best Places to Work for the sixth year in a row As we enter this next phase of growth we are in search of a Sr Product Manager<p> <div datahasbody=true datamacroname=panel> <div datahasbody=true datamacroname=panel> <p>The Senior Product Manager is instrumental for establishing the vision strategy and priorities to drive success for the application intelligence products inline with the company mission <em>To Simplify Technology Management for Humankind<em> <p> <p>Make your mark being wellversed with Cloud technologies learn customer pain points understand fast moving competitive landscape and shepherd the roadmap to successful delivery Have a good understanding of alert management and IT workflow management systems commercial and open source It is key you are well versed on what it takes to be a good PM and can be a mentor to those new to the game<p> <p>You will have the opportunity to work closely with other LM product managers engineering business operations sales product marketing design and other crossfunctional teams to build and enhance a suite of LM product offerings that help our customers succeed in achieving their business objectives<p> <div> <p><strong>Heres a closer look at this key role<br ><strong><p> <ul><li>Good understanding of entire LM product with ability to demo the product beyond area of ownership<li> <li>Solid understanding to be SME and goto person for container management orchestration and monitoring<li> <li>Maintain update and communicate Roadmap company wide drive transparency<li> <li>Evaluate or Establish KPIs for your area of ownership<li> <li>Formulate amp own the vision for your area of ownership through competitive intelligence key business drivers amp building on industry knowledge<li> <li>Communicate clearly and effectively on execution plan and its progress to all stakeholders involved<li> <li>Drive cross functional teams without authority to meet committed goals on the roadmap<li> <li>Evaluate and establish policies and procedures that help Product Team at LM become the best in class<li> <ul><div><strong>What Youll Need<strong> <ul><li>Bachelors Degree required MBA CS or CE degrees preferred<li> <li>Proven ability to inspire and lead crossfunctional teams that span ProductEngineering and ProductGTM teams<li> <li>5+ years product management experience at a software company Cloud technology experience strongly preferred<li> <li>Detail oriented strategic thinker who can see the big picture and distill it into prioritized actionable tasks<li> <li>Demonstrated success delivering features products andor improvements <li> <li>Expert level experience of agile development practices and their application in the real world<li> <li>Ability to articulate feature road maps and prioritization to internal and external customers<li> <ul><p><strong>Benefits<strong><p> <p><em><span>At LM we believe that a total rewards package should be built with the whole person in mind so weve designed a total rewards package thats almost as complex as you are We want to support our employees to be healthy and happy<span><em><p> <p><em><span>Whether youre working from home or one of our Centers of Energy US benefits for LMers include but are not limited to unlimited vacation health vision and dental insurance robust parental leave a 401K with company matching a monthly Work Well reimbursement Employee Equity Program Professional Development funds unlimited opportunities for growth and more<br ><span><em><em><span>We are committed to our employees physical and mental health and offer various wellness programs including a Calm membership for you and your family as part of our holistic approach to employee success <span><em><p> <p><em><span>For more information on our benefits and culture visit <span><em><em><span>httpswwwlogicmonitorcomcareers<span><em><p> <p><em><span>Residents of California click Here to view our California Applicant Privacy Notice<span><em><p> <p><em><span><span datasheetsroot=1 datasheetsvalue= application= close= date= xx= datasheetsuserformat= slackfractions= applelogo= sansserif=>Anticipated Application Close Date 04152024<span><span><em><p> <p>LIME1 BIHybrid LIHybrid<p> <div> <div> <div> <div> <div> <p><span>LogicMonitor believes in pay transparency so we provide the base salary ranges for all of our jobs in the United States Actual base salary offered will vary depending on factors including but not limited to location education experience skills and qualifications <br >As part of our holistic compensation philosophy LogicMonitor also offers many competitive elements in our total compensation package for US employees such as bonus or commission compensation in addition to the base pay an equity program for all full time employees 401K matching and other rewards <span><p> <div> <p>Base Salary Range<p> <p><span>$144000<span><span><span><span>$198000 USD<span><p> <div> <div>
Business Analyst, Salesforce (Sales Cloud & CPQ)
Company: Credera
Location: Dallas-Fort Worth, TX
Posted Mar 15, 2024
<p><strong>Work Model <strong>Hybrid 3 days in office client site and any key meetings<p> <p><strong>Locations <strong>Preferred = <strong>Dallas TX or Los Angeles CA<strong> | Additional office sites = Seattle San Francisco Denver Chicago Houston<p> <p><p> <p>Credera is a global boutique consulting firm that accelerates business transformation and builds valuable customer experiences Credera works with the best companies in the world from strategy through execution to serve clients through our 18 offices across six countries<p> <p>Our vision is to be a global boutique consulting firm that is passionately dedicated to people and value by continuing to hire superstars who may feel lost or marginalized within their current organizations<p> <p>If you feel<p> <ul><li>there are too many layers between you and decision makers<li> <li>that your current organization will not make the right decision even after you identify problems and recommend viable solutions<li> <li>you are ready for a bigger voice larger platform or place for a stronger team impact<li> <ul><p>then you should consider Credera<p> <p><br ><p><p><strong>Description<strong><p> <p>A <strong>Salesforce Business Analyst<strong> at Credera are Salesforce Admins who understand business needs capture requirements and collaborate with stakeholders to develop Salesforce solutions that drive business improvements This is a projectbased businessimprovement process oriented configuration focused role Business analysts help guide businesses to improve business processes configuration and efficiency in Salesforce They elicit document and analyze requirements around business challenges and then produce datadriven solutions<p> <p>Successful <strong>Business Analyst <strong>create an environment for open conversations They are the goto person when it comes to communication between IT and business stakeholders Business analysts make sure everyone involved works together to achieve the best results<p> <p><strong>Responsibilities Include<strong><p> <ul><li>Elicit and document requirements to develop and define project roadmaps within <strong>Sales Cloud Order Manager and CPQ<strong> for the Salesforce ecosystem<li> <li>Write user stories analyze data and draw <strong>business insights<strong><li> <li>Communicate with managers and stakeholders<li> <li>Facilitate business solutions and manage Salesforce projects<li> <li>Create and deliver business presentations<li> <li>Manage and <strong>analyze <strong>Salesforce implementations for the Salesforce ecosystem<li> <li>Apply frameworks and methodology to Salesforce projects<li> <li>Review and set up the Salesforce org including <strong>platform configuration <strong>process flow<strong> <strong>security and access settings for <strong>Sales Cloud and Order Management OpptoOrder<strong><li> <li>Create custom objects and create and maintain fields<li> <li>Create user training materials<li> <li>Understand current business processes and <strong>document processes in development<strong><li> <li>Solve issues during testing<li> <ul><p><strong>Requirements<strong><p> <ul><li>Bachelor or Masters degree in Computer Science Information Technology or equivalent work experience required <ul><li>1+ Current Salesforce Admin Certifications required Admin Advanced Admin Business Analystetc<li> <li>CPQ Specialist Certification preferred<li> <ul><li> <li>5+ years of progressive <strong>Salesforce ecosystem experience<strong><li> <li>3+ years of experience with <strong>Salesforce Sales Cloud<strong><li> <li>Experience with<strong> Salesforce CPQ Configure Price Quote required<strong><li> <li>Solid understanding of the Salesforce ecosystem AppExchange Automation Collaboration Data management Reports and dashboards CRM Platform Sales and marketingect<li> <li>Working knowledge and experience with <strong>complex business systems integration<strong><li> <li>Motivated selfstarter able to change directions quickly when priorities shift and quickly think through problems to design and deliver solutions<li> <li><strong>Business Presentation<strong> skills Business case definition Requirements writing Requirements review Flow and process diagramming Wireframing and Business data analytics<li> <li>Experience working in a consultancy firm<li> <li>Excellent clientfacing written and oral communication skills<li> <li>Ability to travel 33 of time as necessary<li> <li>Ability to work within the US without limitations<li> <li>Ability to work in office 3 days per week<li> <ul><p><strong>Compensation<strong><p> <p>The salary range listed is for informational purposes Credera treats all applicants as individuals taking into consideration but not limited to their professional and academic experience specialized training certifications and associated responsibilities as it relates to our specific industry The salary range listed is just one component of our total compensation package for each unique employee An estimated base salary of <strong>$120K 135K<strong> with no<strong> <strong>variable component is anticipated for this role in the US<p> <p><u>Benefits<u> Health Dental Vision ADampD Insurance Vacation PTO Holiday pay plus matching 401K Tuition amp Travel Expense Reimbursement as needed<p> <p><strong>About us<strong><p> <p>Credera trading as TA Digital is a global consulting firm that combines transformational consulting capabilities deep industry knowledge and AI and technology expertise to deliver valuable customer experiences and accelerated growth across a broad range of industries worldwide Our oneofakind global boutique approach means we provide our clients with tailored solutions unique to their organization that can scale due to our extensive footprint As a valuesled organization our mission is to make an extraordinary impact on our clients our people and our community We believe it is this approach that has allowed us to work with and transform the most influential brands and organizations in the world from strategy through to execution<p> <p>More information is available at <strong>wwwcrederacom<strong> We are part of the OPMG Group of Companies a division of Omnicom Group Inc<p> <p><strong>Hybrid Work Model<strong><p> <p>Our employees have the flexibility to work remotely two days per week We expect our team members to spend 3 days per week in person with the flexibility to choose the days and times that work best for both them and their project or internal teams This could be at a Credera office or at the client site Youll work closely with your project team to align on how you balance both the flexibility that we want to provide with the connection of being together to produce amazing results for our clients<p> <p><u>The why<u> We are passionate about growing our people both personally and professionally Our philosophy is that inperson engagement is critical for our ability to develop deep relationships with our clients and our team members its how we earn trust learn from others and ultimately become better consultants and professionals<p> <p><strong>Travel<strong><p> <p>Our goal is to keep outofmarket travel to a minimum and most projects do not require significant travel While certain projects can require frequent travel up to 80 for a period of time our average travel percentage over a year for team members is typically between 1030 We try to take a personal approach to travel You will submit your travel preferences which our staffing teams will take into account when aligning you to a role<p> <p><strong>Fraud Prevention<strong><p> <p>Credera will never ask for money up front and will not use apps such as Facebook Messenger WhatsApp or Google Hangouts for communicating with you You should be very wary of and carefully scrutinize any job opportunity that asks for money prior to starting andor one where all communications take place exclusively via chat<p> <p><strong>EOE amp OFCCP Compliant regardless of<strong> Minority Female Veteran Disabled Sexual Orientation Gender Identity National Origin Age Genetic Information Religion All Protected Classes<p>