Competitive Service Jobs in USA

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Looking for Competitive Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Competitive Service position in the USA area.

Sr. Business Intelligence Engineer

Company: Accompany Health

Location: USA

Posted Jul 09, 2024

Accompany Health is a healthcare provider that offers at-home and virtual care, partnering with innovative payors and community-based organizations. They are seeking a Senior Business Intelligence Engineer to build analytical pipelines and reports, and drive a data-driven culture. The role requires advanced SQL skills, experience with data lakes and warehousing, and proficiency in reporting tools like Tableau or PowerBI.

Customer Service Tools Support Specialist

Company: Netflix

Location: USA

Posted Jul 09, 2024

Netflix is seeking a CS Tools Support Manager to manage technical issue escalations, ensure compliance with security standards, and provide administrative support to full-time employees. The role requires 5+ years of IT support experience, proficiency in Google Workspace, JIRA, Confluence, and other industry tooling, and effective communication skills.

Auditor

Company: Immediate Office of the Assistant Secretary for Management

Location: USA

Posted Jul 09, 2024

The Senior Auditor position in the Office of Business Oversight (OBO) Improper Payments Remediation and Oversight Office (IPRO) is responsible for analyzing data to determine programs subject to payment integrity requirements, reviewing work performed by Administration and Staff Office personnel, and developing specific objectives and methods to identify trends and patterns. The position also involves preparing reports and briefings, participating in the development of critical data for high-level projects, and using risk analysis and professional judgment to review test plans and corrective actions.

Sr. Customer Integration Manager I

Company: Cover Genius

Location: USA

Posted Jul 09, 2024

Cover Genius is a Series E insurtech that protects global customers of digital companies. The company is looking for a Senior Associate Customer Integrations to lead cross-functional initiatives, manage external communications, and drive operational excellence. The role requires 5+ years of experience in process optimization, UX design, and operations management, with proficiency in data analysis and agile project management.

VP, Enterprise Systems & Data

Company: Restaurant365

Location: USA

Posted Jul 09, 2024

Restaurant365 is seeking a VP of Enterprise Systems and Data to lead the development and implementation of business intelligence strategies and initiatives, drive enterprise technology and applications management transformation, and establish best-in-class data governance and ecosystem.

GoLang Developer Engineer

Company: Cognizant

Location: USA

Posted Jul 09, 2024

Principal SW Engineer Project Manager required for a project involving software development, testing, and maintenance. Responsibilities include requirements analysis, design, implementation, testing, and defect management. Must have experience with Dynamics AX, GRPC, GoLang, and provisioning/billing systems. Annual salary range is $80,000 to $119,000, with benefits including medical, dental, vision, life insurance, paid holidays, and 401k plan.

Principal Product Manager, Incubation

Company: SecurityScorecard

Location: USA

Posted Jul 08, 2024

SecurityScorecard is a global leader in cybersecurity ratings, founded in 2013. The company is looking for an Incubation Product Manager to oversee the development and validation of new product concepts within its innovation incubator. The role involves managing the entire product lifecycle, collaborating with cross-functional teams, and analyzing market trends to identify promising product opportunities.

Senior Games Engineer, Games R&D

Company: Netflix

Location: USA

Posted Jul 09, 2024

The Game Studio Tech Lab team is a small dynamic team building creative games to validate Netflix's emerging technology investments. The Tech Lab Games Engineer will be a senior engineer on a small team, responsible for creative game engineering, prototyping, and making fun interactive game experiences.

Fullstack Engineer II, Product

Company: Khan Academy

Location: USA

Posted Jul 09, 2024

Khan Academy is a nonprofit organization that aims to provide a free world-class education to anyone, anywhere. The company is looking for a product engineer to join their team, focusing on building equitable solutions for historically underresourced communities. The role involves working on projects such as integrating learning science into the product, partnering with public school districts, and building tools for teachers. The ideal candidate has 3+ years of experience building world-class product experiences, strong communication skills, and a passion for learning and education.

Cloud Security Engineer

Company: Businessolver

Location: USA

Posted Jul 09, 2024

Businessolver is seeking a Cloud Security Engineer with experience in securing cloud infrastructures in AWS, security monitoring, and incident response. The role involves building and maintaining a central security policy, developing a continuous audit solution, and providing on-call support. The ideal candidate has 4+ years of experience, a BS in Computer Science, and excellent communication skills.

Data Scientist, Revenue Analytics

Company: Extend

Location: USA

Posted Jul 09, 2024

About Extend: a modern technology company simplifying the protection plan industry. The Data Scientist position involves platform-wide analytics, working with engineering and product teams, and driving revenue optimization.

Program Manager - Security, Risk, & BPO IT Implementation

Company: Netflix

Location: USA

Posted Jul 09, 2024

Netflix is seeking a Program and CS Tools Support Manager to manage security and risk prevention programs for Customer Service. The role involves defining and managing the security program, initiating and driving risk reduction programs, and advocating for stakeholders. The ideal candidate has 5+ years of experience in InfoSec, Customer Service, or a similar industry, and experience working with BPOs and Customer Service technology platforms.

Frequently Asked Questions

What are the typical salary ranges by seniority for Competitive Service roles?
Entry‑level analysts and help desk staff typically earn $55,000–$75,000 annually. Mid‑level Customer Success Managers or Technical Support Engineers make $75,000–$110,000. Senior roles such as Senior Analyst, Lead Support Engineer, or Customer Success Lead command $110,000–$150,000, while managers and directors earn $140,000–$180,000, often with performance bonuses tied to Net Promoter Score and churn reduction.
What skills and certifications are required for Competitive Service positions?
Technical Support Engineers should hold CompTIA A+, Microsoft Certified: Azure Fundamentals, ITIL Foundation, and mastery of Zendesk, Jira, PowerShell, and remote desktop tools. Customer Success Managers need Salesforce Administrator or Advanced credentials, Gainsight certification, ServiceNow knowledge, strong communication, and data analysis skills with Excel or Power BI. Competitive Intelligence Analysts benefit from Tableau, SQL, Python, market research methodology, and Certified Market Analyst (CMA). All roles value SaaS metrics fluency (ARR, MRR, LTV), clear documentation, and experience with collaboration tools like Slack and Teams.
Is remote work available for Competitive Service jobs?
Yes. Most Competitive Service listings offer fully remote or hybrid arrangements, often requiring 2–3 days onsite for team alignment. Companies typically provide a 24/7 coverage model for global clients, so candidates should be comfortable with flexible hours and real‑time ticket responses across time zones.
What career progression paths exist within Competitive Service?
A common trajectory starts as Service Desk Analyst → Senior Analyst → Team Lead → Manager → Director → VP of Service. Advancement hinges on developing cross‑functional collaboration, mastering data analytics, automating processes with scripting or RPA, and demonstrating leadership in customer advocacy initiatives.
What industry trends are shaping Competitive Service?
Key trends include AI‑powered chatbots and predictive routing, omnichannel support platforms, advanced analytics for churn prediction, automation of ticket triage, proactive issue resolution, cloud‑native support for micro‑services, and integration of customer feedback loops into product roadmaps. Companies are investing in AI tools that analyze ticket sentiment and recommend resolution actions, reducing mean time to resolution by 20–30%.

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