Competitive Service Jobs in USA

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Looking for Competitive Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Competitive Service position in the USA area.

Senior Software Engineer - ML Platform

Company: Reddit

Location: USA

Posted Jun 26, 2024

The Machine Learning Platform team at Reddit is seeking a Senior Software Engineer to architect, implement, and maintain ML infrastructure. The role involves leading the building, testing, and maintenance of ML infrastructure, proposing and implementing high-performance solutions, and mentoring team members. The ideal candidate should have 4+ years of production software development experience, a degree in ML Engineering or a related field, and experience with large-scale ML systems and distributed systems. Benefits include comprehensive healthcare, 401k matching, workspace benefits, professional development funds, family planning support, flexible vacation, paid parental leave, and paid volunteer time off.

Engineering Manager - Cloud Games Infrastructure

Company: Netflix

Location: USA

Posted Jun 26, 2024

Netflix, a leading streaming entertainment service, is expanding its offerings to include games. They are seeking a passionate and experienced software development team leader to manage the Open Connect Gaming Appliance. The role involves coordinating with other teams, handling software release processes, fixing bugs, and ensuring tools and pipelines support the game appliance. The ideal candidate should be passionate about leading engineering teams, systems engineering, and have a strong track record of cross-functional collaboration. Netflix offers a competitive compensation structure, comprehensive benefits, and a unique culture that values diversity and inclusion.

Senior Product Manager - Risk Investigations

Company: Mercury

Location: USA

Posted Jun 26, 2024

Mercury, a financial technology company, is seeking a Senior Product Manager to lead the Risk Product team. The role involves shaping and guiding scoring, monitoring, and investigations products to combat fraud, money laundering, and sanctions evasion. The ideal candidate should have 6+ years of experience in software product delivery, domain expertise in payments risk, AML, or B2B SaaS, and experience in regulated environments. They should empathize with customers, understand data and research, and have strong collaboration skills. The total rewards package includes a competitive base salary, equity, and benefits.

Staff Customer Solutions Engineer

Company: Grafana Labs

Location: USA

Posted Jun 26, 2024

This job posting is for an exciting opportunity to join a new elite Customer Solutions Engineering team at Grafana Labs. The Customer Solutions Engineer will be a deep technical and sales specialist responsible for platform adoption and expansion, customer education, and successful technology application. The role involves providing design and implementation guidance, educating customers, performing health checks, assisting with sales, and driving product conversations. The ideal candidate should have 5+ years of technical sales experience, strong operational expertise in the Grafana platform, extensive deployment design expertise, excellent communication skills, and a technical mindset.

Product Manager

Company: Coforma

Location: USA

Posted Jun 26, 2024

Coforma is seeking an experienced Digital Product Manager to lead a team in developing solutions for federal clients. The ideal candidate should have 4+ years of experience in digital product management, preferably in the public sector, professional services, or a highly regulated industry. The role requires a deep understanding of the consulting mindset, user-centered prioritization, and the ability to build trust with various stakeholders. The Product Manager will be a leader and individual contributor, responsible for analyzing, defining, documenting, prioritizing, testing, and iterating on functional requirements. They will collaborate with partners in research, design, engineering, project management, and account management to deliver iterative value to both users and the business. The role is challenging yet rewarding, with success measured by the product's impact on the public good. Coforma offers a competitive salary range of $117420 to $143170 per year, based on the candidate's competency level. The job posting will close on June 28, 2024, with a desired start date of late July/early August 2024. This is a US-based remote position open to applicants in specific states, with some travel required. Coforma values passion, well-informed opinions, and diversity, and does not require a degree or specific work experience for this role.

Inbound Account Executive (Weekend Shift)

Company: Clipboard Health

Location: USA

Posted Jun 26, 2024

Clipboard Health is seeking an Inbound Account Executive for the weekend shift. The role involves onboarding new customers promptly and effectively, providing support to existing key customers over the weekend, and reaching out to churned customers. The ideal candidate should be a strong communicator, self-reliant, curious, scrappy, and adaptable. Sales experience is not required but is preferred. The position offers competitive pay, the opportunity to do meaningful work, and full remote flexibility. It is available to candidates in Canada only.

Strategic Account Executive

Company: Workiva

Location: USA

Posted Jun 26, 2024

The Strategic Account Executive role involves new business development in enterprise software sales, focusing on securing new business and customer expansion with executive-level buyers. Successful candidates will establish connections, identify Workiva solutions, and facilitate customer acquisition within a specific territory. Key responsibilities include actively seeking sales opportunities, presenting to customers, handling objections, closing sales, reporting customer contacts, forecasting sales, planning sales strategy, optimizing internal resources, prioritizing selling activities, and maintaining strong knowledge of Workiva solutions. Minimum qualifications include 6 years of sales experience in a related role, a Bachelor's degree, and understanding of the SaaS business model. Preferred qualifications include experience selling to the office of the CFO, ability to demonstrate complex software applications, strong business acumen, executive presence, and ability to manage multiple complex sales cycles. The role requires up to 30% travel and reliable internet access for remote work. Rewards include a competitive salary range, discretionary bonus, restricted stock units, 401(k) match, and comprehensive benefits. Workiva is an Equal Employment Opportunity and Affirmative Action Employer.

Senior Product Operations Lead/Program Manager - Live Events

Company: Netflix

Location: USA

Posted Jun 26, 2024

Netflix, a leading global streaming service, is seeking a Senior Program Manager for its Product Operations team. The role involves managing a complex roadmap of new features for Live Events, coordinating with diverse stakeholders, and ensuring smooth launches. The ideal candidate should have extensive program management experience, strong conflict resolution skills, and the ability to work in an environment of ambiguity. Netflix offers comprehensive benefits and a unique culture, with a compensation range of $120000-$515000.

Senior Operations Manager - External Games

Company: Netflix

Location: USA

Posted Jun 26, 2024

Netflix is offering an exciting opportunity for an experienced Operations Manager to join the Netflix Game Studio. The role involves managing the development and delivery of a large portfolio of licensed and developed games, ensuring they are delivered on time and on budget. The Operations Manager will collaborate with various internal and external teams, including Platform & Mobile Product and Engineering, Creative Production, Localization, QA, and Licensing leadership. The ideal candidate should have a passion for serving production and cross-functional teams, significant experience in Project/Program Management for software development, and experience managing projects through the development lifecycle. Netflix offers comprehensive benefits and a unique culture, with a focus on diversity and inclusion.

Product Design Manager - Core Product

Company: Webflow

Location: USA

Posted Jun 26, 2024

Webflow, a leading visual development platform, is seeking a Product Design Manager to oversee design projects for their core tooling and upcoming AI features. The role involves reviewing designs, prioritizing user research, collaborating with various teams, and advocating for design excellence, inclusivity, and accessibility. The candidate should have extensive experience in designing technical products, leadership skills, and a solid understanding of HTML, CSS, and accessibility. Webflow offers competitive compensation, flexible PTO, mental wellness benefits, and a commitment to diversity and inclusion.

Account Development Representative

Company: Apollo

Location: USA

Posted Jun 26, 2024

Apollo, a leading company in GraphQL innovation, is seeking an Account Development Representative to build its ADR function from the ground up. The role involves defining top-of-funnel processes, managing outbound accounts, prospecting for opportunities, educating prospects on the Apollo platform, and collaborating with the Account Executive team. The ideal candidate is growth-oriented, tech-savvy, a great communicator, and thrives in a startup environment. The position offers a competitive salary, equity, benefits, and the opportunity to work with top-tier clients like Netflix and The New York Times.

Senior Software Engineer - Full Stack

Company: Nuna

Location: USA

Posted Jun 26, 2024

The Nuna Provider Engineering team is constructing a new consumer-facing portal for health systems and care providers, integrating with various tools and systems. They are seeking a self-motivated, collaborative problem solver to work on building products that transform the healthcare industry, creating innovative data visualizations, managing high-stakes production environments, and mentoring junior engineers. The role requires experience in building production-hardened web services, familiarity with Django, and expertise in JavaScript, API development, and database management. AWS experience is preferred. The position offers competitive benefits and a salary range of $135,000 to $165,000.

Frequently Asked Questions

What are the typical salary ranges by seniority for Competitive Service roles?
Entry‑level analysts and help desk staff typically earn $55,000–$75,000 annually. Mid‑level Customer Success Managers or Technical Support Engineers make $75,000–$110,000. Senior roles such as Senior Analyst, Lead Support Engineer, or Customer Success Lead command $110,000–$150,000, while managers and directors earn $140,000–$180,000, often with performance bonuses tied to Net Promoter Score and churn reduction.
What skills and certifications are required for Competitive Service positions?
Technical Support Engineers should hold CompTIA A+, Microsoft Certified: Azure Fundamentals, ITIL Foundation, and mastery of Zendesk, Jira, PowerShell, and remote desktop tools. Customer Success Managers need Salesforce Administrator or Advanced credentials, Gainsight certification, ServiceNow knowledge, strong communication, and data analysis skills with Excel or Power BI. Competitive Intelligence Analysts benefit from Tableau, SQL, Python, market research methodology, and Certified Market Analyst (CMA). All roles value SaaS metrics fluency (ARR, MRR, LTV), clear documentation, and experience with collaboration tools like Slack and Teams.
Is remote work available for Competitive Service jobs?
Yes. Most Competitive Service listings offer fully remote or hybrid arrangements, often requiring 2–3 days onsite for team alignment. Companies typically provide a 24/7 coverage model for global clients, so candidates should be comfortable with flexible hours and real‑time ticket responses across time zones.
What career progression paths exist within Competitive Service?
A common trajectory starts as Service Desk Analyst → Senior Analyst → Team Lead → Manager → Director → VP of Service. Advancement hinges on developing cross‑functional collaboration, mastering data analytics, automating processes with scripting or RPA, and demonstrating leadership in customer advocacy initiatives.
What industry trends are shaping Competitive Service?
Key trends include AI‑powered chatbots and predictive routing, omnichannel support platforms, advanced analytics for churn prediction, automation of ticket triage, proactive issue resolution, cloud‑native support for micro‑services, and integration of customer feedback loops into product roadmaps. Companies are investing in AI tools that analyze ticket sentiment and recommend resolution actions, reducing mean time to resolution by 20–30%.

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