Customer Experience Jobs in New York City, NY

1,656,479 open positions · Updated daily

Looking for Customer Experience jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the New York City, NY area.

Senior Software Engineer, Android

Company: Capital One

Location: New York, NY

Posted Jul 28, 2025

Develop Android client code solutions that deliver on Product Strategy and adhere to established engineering best practices, design guidelines and principles.

Polisher

Company: La Mercerie

Location: New York, NY

Posted Jul 28, 2025

The ability and willingness to stand for the entire duration of a shift, up to 8 hours. Dining Discounts at over 25 Affiliated STARR Restaurants.

Part Time Sales Associate | Permanent Jewelry Welder

Company: Amare Wear

Location: New York, NY

Posted Jul 28, 2025

Our in-store *Charm Bar* invites customers to design their own bracelet or necklace — choosing stones, charms, and chains based on personal energy, milestones,…

Part Time Sales Associate | Jewelry Welder | Zapper

Company: Amare Wear

Location: New York, NY

Posted Jul 28, 2025

Learn the art of permanent jewelry linking and weld Amare Wear’s permanent jewelry on our customers as bracelets, anklets, necklaces and rings.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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