Customer Experience Jobs in Remote

472,920 open positions · Updated daily

Looking for Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Remote area.

Lead Data Engineer (AWS, Azure, GCP)

Company: CapTech

Location: Columbus, OH / Remote

Posted Jan 24, 2025

Vendor Management Specialist - Global Clinical Supplies

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific Inc. is seeking a Vendor Management Specialist for their Global Clinical Supplies Team. The role involves overseeing vendor contracts, ensuring compliance with company practices and GxP, managing financial aspects, and providing support to junior staff. The ideal candidate should have relevant experience, excellent communication skills, strong leadership abilities, and a focus on customer service. The position offers the opportunity to contribute to life-changing therapies and be part of a team dedicated to making a global impact.

Product Partnerships Lead

Company: Atlassian

Location: Seattle, WA / Remote

Posted Jan 24, 2025

SIU Investigator (Healthcare)

Company: Oscar Health

Location: New York, NY / Remote

Posted Jan 24, 2025

Oscar, a health insurance company founded in 2012, is seeking a Senior Analyst, Special Investigations Unit Investigator (Healthcare). The role involves detecting, investigating, and resolving aberrant behavior in claims and enrollment data, with a focus on Fraud Waste and Abuse (FWA) recoupments and savings. The successful candidate will analyze data, manage investigative caseloads, and report to the Associate Director, SIU. The position offers competitive pay, employee benefits, and unlimited vacation. Qualifications include 3+ years of insurance claims investigation experience, knowledge of fraud statutes, and regulations. Bonus points for a degree in Criminal Justice, health insurance experience, and relevant certifications.

Machine Learning Product Manager, Shopping (Remote-Eligible)

Company: Capital One

Location: San Francisco, CA / Remote

Posted Jan 24, 2025

Capital One Shopping is seeking a Product Manager with a strong background in data-driven product development. The ideal candidate will have experience in using SQL for data analysis, a customer-centric mindset, and the ability to lead teams in designing and delivering data platform features. The role involves understanding enterprise data requirements, prioritizing stakeholder needs, and creating a product vision. Basic qualifications include a Bachelor's Degree, at least 3 years of digital product management experience, and proficiency in SQL. Preferred qualifications include a degree in Computer Science or Engineering, an MBA, and experience with A/B testing and understanding technical aspects of web and mobile platforms.

Data Architect (AWS, Azure, GCP)

Company: CapTech

Location: Philadelphia, PA / Remote

Posted Jan 24, 2025

Executive Lease Pool Leader

Company: GE Aerospace

Location: Dubai, United Arab Emirates / Remote

Posted Jan 24, 2025

GE Aerospace is recruiting for a Commercial Engines & Services Lease Pool Leader. The role involves managing and optimizing the lease pool, developing strategies for financial performance, collaborating with internal teams, maintaining customer relationships, monitoring market trends, ensuring compliance, preparing performance reports, leading a team, and representing the company at industry events. The ideal candidate should have a degree in Business, Engineering, or a related field, extensive aerospace industry experience, proven project management skills, strong analytical abilities, excellent communication skills, and the ability to work independently. A Master's degree, global work experience, and knowledge of GE Aerospace products are preferred. The company offers a competitive salary, professional development, and a dynamic work environment.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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