Customer Experience Jobs in Remote

472,920 open positions · Updated daily

Looking for Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Remote area.

Business Systems Manager

Company: Affirm

Location: Remote

Posted Jan 24, 2025

Affirm is seeking a Business Systems Manager for its Financial Systems team. The ideal candidate will have 5-10 years of experience in accounting, business analysis, and project management. Key responsibilities include managing projects to improve processes and reporting, creating accounting requirements, and representing the accounting team in product development conversations. The role requires strong analytical skills, leadership abilities, and proficiency in Excel, SQL, and data warehouse tools. Affirm offers competitive compensation, flexible benefits, and a remote-first work environment.

Software Engineer III, Cloud (Remote, IRE)

Company: CrowdStrike

Location: Remote

Posted Jan 24, 2025

CrowdStrike, a global leader in cybersecurity, is seeking a remote candidate for a cloud security role. The successful applicant will work on enriching backend microservices, leveraging CrowdStrike tools, and building cloud-based systems to detect targeted attacks. The role involves collaboration across multiple teams, a focus on quality coding, and the use of technologies like Go, Docker, Kubernetes, and AWS/GCP/Azure. Candidates should have a degree in Computer Science, understanding of scalability and distributed systems, and experience in engineering best practices.

DevOps Engineer

Company: Zoom

Location: Hinganghāt, India / Remote

Posted Jan 24, 2025

The job posting for a ZPZCX DevOps monitoring engineer at Zoom involves building, deploying, and supporting monitoring infrastructure and tools for critical products like Zoom Phone and Contact Center. Responsibilities include designing zero-downtime services, implementing disaster recovery, troubleshooting production issues, and collaborating with vendors and engineering teams for security and service availability. The role requires a Bachelor's degree, 5+ years of experience in monitoring and DevOps engineering, and proficiency in tools like GIT, Kubernetes, Docker, Prometheus, Grafana, AWS services, and scripting languages. Zoom offers a structured hybrid work approach and competitive benefits.

Manager, G&A Finance Business Partner

Company: Atlassian

Location: Seattle, WA / Remote

Posted Jan 24, 2025

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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