Customer Experience Jobs in Remote

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Looking for Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Remote area.

Senior Casualty Claim Specialist - Florida

Company: The Auto Club Group

Location: Remote

Posted Jan 24, 2025

The Auto Club Group is currently hiring for a Senior Claim Specialist position in Florida. The role involves handling highly complex technical issues and claims with a high level of authority. Key responsibilities include reviewing claims, contacting insured parties, conducting thorough investigations, and determining claim payouts. The position offers a competitive salary of $75,000 - $85,000 annually, along with comprehensive benefits. Preferred qualifications include a degree in Business Administration, Insurance, or a related field, and relevant work experience. Required qualifications include a Florida State Adjuster License, and five years of experience in claim settlements, injury claims, and coverage analysis. The Auto Club Group is committed to providing a rewarding career with opportunities for growth and development.

Lead Data Engineer (AWS, Azure, GCP)

Company: CapTech

Location: Chicago, IL / Remote

Posted Jan 24, 2025

Vendor Management Specialist - Global Clinical Supplies

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific Inc. is seeking a Vendor Management Specialist for their Global Clinical Supplies Team. The role involves overseeing vendor contracts, ensuring compliance with company practices and GxP, managing financial aspects, and providing support to junior staff. The ideal candidate should have relevant experience, excellent communication skills, strong leadership abilities, and a focus on customer service. The position offers the opportunity to contribute to life-changing therapies and be part of a team dedicated to making a global impact.

Regional Sales Director, Connecticut

Company: Illumio

Location: Watertown, CT / Remote

Posted Jan 24, 2025

Wind Technician - OK1 Woodward, OK Area

Company: GE Vernova

Location: Shawnee, OK / Remote

Posted Jan 24, 2025

The Wind Technician role involves maintaining optimal function and output at wind sites through daily turbine operations, required maintenance, safety checks, quality control, and warranty repairs. The role requires working with site leadership to execute contractual obligations, perform maintenance and repairs, troubleshoot complex mechanical, hydraulic, and electrical problems, and document all work. The ideal candidate should have a high school diploma or GED, minimum of 1 year of experience as a Wind Technician or Wind Mechanic, or equivalent experience with hydraulic, electrical, and basic power hydraulic tools. They must also pass a Technical Knowledge Assessment and have basic computer skills. The role involves handling repetitive weight, climbing towers up to 300 feet daily, understanding electrical schematic drawings, and working in various environments. Flexibility for rotating shifts and on-call duties is required.

Senior Manager, Network Products

Company: DigitalOcean

Location: Gunnison, CO / Remote

Posted Jan 24, 2025

DigitalOcean is revolutionizing cloud computing by simplifying it and serving the developer community. The role involves managing a world-class engineering team, planning and executing complex technical projects, and collaborating with product and engineering teams. The ideal candidate should have direct experience in managing software engineers, domain expertise in networking, and a proven track record in managing projects throughout the SDLC. DigitalOcean values career development, well-being, and diversity, offering competitive benefits, growth opportunities, and equity compensation.

Sr. Health Systems Executive - National

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

The Health System Executive role at Thermo Fisher Scientific involves identifying, assessing, and acquiring new business within assigned accounts, maintaining existing revenue, and expanding business relationships. This position requires a B.S. degree, preferably in Science, Engineering, or Business, and 7+ years of relevant commercial or marketing experience. The role involves leading prime contracts, prospecting for new opportunities, developing customer-centric strategies, and coordinating activities across divisional sales teams. The position is remote with frequent travel (approximately 50%), and is based near a major airport, preferably on the West Coast. The salary range is $130,900.00-$186,300.00, with additional benefits including health plans, employee assistance programs, and retirement savings programs.

Field Service Engineer

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific is seeking a Field Service Engineer with 2+ years of experience in Bioprocessing, Automated bioproduction, Bioproduction equipment design/maintain/software control, Bioprocessing chromatography and other relevant techniques. The role involves repairing, installing, maintaining, and updating Thermo Fisher hardware and automation products, providing instruments and equipment services, and ensuring customer satisfaction. The ideal candidate should have a Bachelor's degree or above in computer technology, E/E, Automation, or biology, chemistry. They should possess strong communication skills, be self-motivated, and have sophisticated knowledge of Microsoft Windows operating systems, PC hardware, and desktop application products. The company offers competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits.

Principal Pharmacometrician

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific is seeking a Principal Pharmacometrician with a Ph.D. or PharmD. in a relevant discipline, and 5+ years of experience in the Pharmaceutical or CRO Industry. The role involves overseeing the design, analysis, interpretation, and implementation of modelling and simulation within the clinical pharmacology team. Key responsibilities include providing PK consultation, pharmacokinetic analyses, and leading projects. The ideal candidate should have proficiency in R and NONMEM software, strong quantitative skills, and excellent communication abilities. The company offers competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits.

Senior Programmer Analyst

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific is seeking a Subject Matter Expert for the Pharmacovigilance (PV) Safety database Oracle Argus. The role involves configuration and maintenance activities, ensuring compliance with SOPs, industry standards, and regulations. Responsibilities include collaborating with PV business users, creating custom reports, troubleshooting, and managing changes under PPD change control policy. Qualifications include a Bachelor's degree, relevant experience, system administration expertise in Oracle Argus, strong SQL programming skills, and experience in safety data migrations. The company aims to make the world healthier, cleaner, and safer.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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