Customer Experience Jobs in Remote

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Looking for Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Remote area.

Senior Mobile Engineer, Kotlin Multiplatform

Company: Upside

Location: Remote

Posted Jan 24, 2025

Upside is a company that aims to revolutionize traditional retail by integrating online retail technologies such as profit measurement, attribution, and incrementality. They offer users substantial cashback and help brick-and-mortar businesses gain new profitable customers. The company's platform processes billions of dollars in commerce annually, benefiting retailers, consumers, and sustainability initiatives. Upside is seeking a software engineer with 3+ years of experience in Kotlin Multiplatform and Android Development to join their team in Chicago, working on their top-rated mobile app. The role involves collaborating with other developers, improving the app's foundation, and contributing to new feature development. Upside offers competitive compensation, benefits, and a supportive work environment that values diversity and inclusivity.

Senior Software Engineer - Attack Detection

Company: Abnormal Security

Location: Remote

Posted Jan 24, 2025

Abnormal Security is seeking a Senior Software Engineer for the Message Detection - Attack Detection team. The role involves architecting, designing, building, and deploying backend services for a high-recall Detection Engine. The team's mission is to create precise systems using behavioral AI to tackle evolving cyber threats. The ideal candidate will have 5+ years of experience in building data-oriented products, working with distributed systems, and collaborating with cross-functional teams. They will also coach junior engineers and contribute to the team's charter, direction, and roadmap.

Underwriter Regional Accounts - Group Reinsurance Plus

Company: The Hartford

Location: Hartford, CT / Remote

Posted Jan 24, 2025

The company is an insurance firm that aims to go beyond standard coverages and policies. They value collaboration, inclusivity, and innovative thinking. Underwriters are at the core of their operations, making decisions based on data analysis and critical thinking. The role involves underwriting group benefit prospects and policyholders, providing consultative services, and applying underwriting guidelines. The ideal candidate should have a customer-first mindset, strong analytical skills, and the ability to build relationships. Qualifications include a Bachelor's Degree, 3+ years of Group Benefits underwriting experience, and solid product knowledge. The role offers a competitive salary and a hybrid work arrangement.

Solutions Architect - AMER, West

Company: GitLab

Location: Remote

Posted Jan 24, 2025

GitLab, an open core software company, is seeking a Solutions Architect for its Enterprise team in North America. The role involves providing technical expertise during the pre-sales process, collaborating with the sales team to exceed revenue targets, and building deep relationships with customers. The Solutions Architect will also serve as a customer advocate, maintain specialty competency in relevant technologies, and educate customers on the value proposition of GitLab. GitLab offers comprehensive benefits, a flexible work environment, and opportunities for growth and development.

Geologic Modeler

Company: Leidos

Location: Remote

Posted Jan 24, 2025

Leidos is looking for a Geologic Modeler to handle hydrogeologic investigations, groundwater modeling, and environmental data visualization tasks across the U.S. The role can be remote or based in Leidos offices in Twinsburg, Ohio; Bothell, Washington; Earth City, Missouri; or Reston, Virginia. The Geologic Modeler will support environmental investigation and remediation projects, including numerical modeling, contaminant fate and transport modeling, data visualization, trend analysis, task/project management, data analysis, interpretation, and report preparation. The ideal candidate should have a Bachelor's degree in geology, hydrogeology, mining engineering, environmental engineering, or a relevant field with a minimum of 5 years of experience. Proficiency in 3D and 2D data visualization software, MS Office tools, and interpretation of various data types is required. The role involves collaborating with Leidos Project Managers, Senior and Junior Staff, and interfacing with multiple Leidos offices and subcontractors. The pay range is $72,150.00 - $130,425.00.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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