Customer Experience Jobs in Remote

472,920 open positions · Updated daily

Looking for Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Remote area.

Happiness Engineer – Customer Support & Success

Company: Automattic

Location: Remote

Posted Jan 24, 2025

Automattic is seeking a Happiness Engineer with deep experience in technical support, engineering, and/or customer success. The role involves assisting customers via various channels, troubleshooting, problem-solving, and ensuring customer success. The ideal candidate should be an expert communicator, proficient in WordPress, and have a strong problem-solving ability. They must be adaptable, curious, and committed to providing a world-class customer experience. The position offers a competitive salary range of $40,000-$68,000 USD and is part of a fully-remote company with an open vacation policy.

Principal FSA

Company: CDW

Location: Remote

Posted Jan 24, 2025

CDW, a Fortune 200 leader, is seeking a Senior National Security Solution Architect (SSA) for a field-based technical pre-sales role. The role involves developing comprehensive security solutions for CDW customers, providing consultative guidance, and fostering strategic relationships to drive business growth. Key responsibilities include being a Subject Matter Expert (SME) in cloud security programs, addressing complex customer problems, collaborating with delivery teams, and offering consultative guidance. Required qualifications include a Bachelor's Degree, minimum of five years in technical pre-sales or post-sale delivery, and extensive cloud expertise, cybersecurity knowledge, and compliance understanding. The role demands strong problem-solving skills, customer focus, sales acumen, and project management abilities.

Staff Software Engineer - Platform

Company: Samsara Inc.

Location: Remote

Posted Jan 24, 2025

Samsara, a NYSE-listed company, is seeking a Staff Engineer to lead technical design and architecture, driving broad impact on their platform and products. The role involves architecting scalable systems, leading cross-organizational projects, and delivering high-quality software. Ideal candidates have extensive experience in software design, full-stack architecture, and leading engineering culture. Samsara values diversity and offers a competitive compensation package, flexible working model, and opportunities for growth.

Sales Executive, Strategic (Alcohol)

Company: Instacart

Location: Remote

Posted Jan 24, 2025

Instacart, a leading grocery delivery service, is expanding its Brand Partnerships team. They are seeking a Sales Executive to focus on core Alcohol CPG companies. The role involves relationship building, solution selling, and influencing. The successful candidate will deliver on sales targets, develop data-driven sales collateral, and lead annual planning with Fortune 500 accounts. They will also collaborate with internal teams to shape the future of Instacart's product monetization strategy.

Clinical Case Manager/RN-Virtual

Company: Alight Solutions LLC

Location: Remote

Posted Jan 24, 2025

Alight is a company that values its employees, offering a comprehensive total rewards package, continuing education, and training. They are seeking a Registered Nurse, Nurse Practitioner, or equivalent with 5+ years of medical advisory experience in occupational health, worker compensation, disability, health case management, or utilization review. The role involves managing medical disability and accommodation cases, presenting cases to a panel, and acting as a liaison between all parties involved in case management. Alight is committed to diversity, equity, and inclusion, and offers flexible working arrangements. The salary range is between $96,200.00 and $178,600.00.

Sr. Brand Manager- Federal

Company: CDW

Location: Remote

Posted Jan 24, 2025

Red Hat Linux Systems Admin - Cleared

Company: CDW

Location: Remote

Posted Jan 24, 2025

CDW, a Fortune 200 leader, invites IT professionals to join and have a significant impact on their career. The Red Hat Linux Systems Admin - Cleared role involves supporting IT system infrastructure, troubleshooting, and maintenance. Key responsibilities include managing day-to-day operations, monitoring, problem resolution, and providing Tier 1 and 2 support. The role requires active Top Secret or Q level security clearance, 10 years of Systems Administrator experience, and a Bachelor's degree in a technical discipline. CDW values its employees, offering a positive work environment with opportunities for career growth and diverse perspectives.

Senior Manager Internal Audit

Company: CDW

Location: Remote

Posted Jan 24, 2025

Breaking & Trending News Reporter II

Company: GANNETT

Location: Remote

Posted Jan 24, 2025

The Deep South Connect team, part of the USA TODAY Network, is seeking a versatile reporter for their breaking news and trending team, focusing on Alabama and the southeastern US. The ideal candidate should be quick, flexible, and comfortable working across various topics and formats, including video, listicles, and explainers. They will collaborate with Alabama newsrooms, cover major events, and use social listening tools to engage readers. The role requires a bachelor's or master's degree in journalism, expertise in social media, concise writing skills, and the ability to multi-task in a fast-paced environment. The position is fully remote, with preferred familiarity with Alabama and the South.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

Related Pages