Customer Experience Jobs in Remote

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Looking for Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Remote area.

Bilingual Customer Support Representative, French Speaking

Company: Procore Technologies

Location: Remote

Posted Jan 23, 2025

Procore is seeking a Customer Support Representative for a fully remote role based in the United States. The ideal candidate will have 1+ years of experience in a contact center or technical support environment, and be fluent in English and French. The role involves delivering best-in-class customer experiences, troubleshooting technical issues, and partnering with Procore SMEs to resolve complex customer issues. The company offers competitive compensation, benefits, and opportunities for long-term career growth.

EUS ENGINEER I/II

Company: Federal Reserve Bank of Philadelphia

Location: Philadelphia, PA / Remote

Posted Jan 23, 2025

The Federal Reserve Bank of Philadelphia is seeking a tech-savvy professional to join their team. This role involves formulating and implementing monetary policy, supervising banks, and providing financial services. The successful candidate will collaborate with leading tech professionals, dedicating more than $1 billion annually to technology. Key responsibilities include developing IT engineering designs, attending agile ceremonies, and overseeing problem avoidance actions. The ideal candidate should have comprehensive knowledge in their functional area, excellent communication skills, and familiarity with Microsoft 365 security products. A Bachelor's Degree or equivalent experience with a minimum of 6 years of relevant work experience is required. The bank offers a competitive benefits package, including tuition assistance, generous paid time off, and a 401(k) match.

Principal Product Designer, Advertising

Company: Life360

Location: Remote

Posted Jan 23, 2025

Life360, a leading mobile app and Tile tracking device provider, is seeking a Principal Product Designer to build an ad and promotions platform. The role involves designing user-centric ad experiences, collaborating with cross-functional teams, and ensuring accessibility compliance. The ideal candidate should have 7+ years of product design experience, proficiency in Figma, and a data-driven mindset. Life360 offers competitive compensation, comprehensive benefits, and a commitment to diversity and inclusion.

Security Engineer (Remote)

Company: CrowdStrike

Location: Remote

Posted Jan 23, 2025

CrowdStrike, a global leader in cybersecurity, is seeking a Security Engineer in Platform Security. The role involves threat hunting, monitoring for threats, and ensuring security tools scale with the company's growth. The ideal candidate should have experience in platform or product security, broad cybersecurity knowledge, and experience with telemetry data, SIEM platforms, and cloud environments. CrowdStrike offers a remote-friendly culture, competitive benefits, and a commitment to diversity and inclusion.

Enterprise Account Executive - State of Wisconsin - State & Local

Company: ServiceNow

Location: Madison, WI / Remote

Posted Jan 23, 2025

ServiceNow, founded in 2004, is a global market leader in AI-enhanced technology, serving over 8,100 customers including 85% of the Fortune 500. The company aims to transform work processes through its intelligent cloud-based platform. The job posting is for a sales role, requiring 7+ years of software/solutions sales experience, ability to establish C-suite relationships, and a focus on customer success. The role involves developing relationships with C-suite personas, overseeing client relationship mapping, and being a trusted advisor to customers.

Bilingual Customer Support Representative, Spanish Speaking

Company: Procore Technologies

Location: Remote

Posted Jan 23, 2025

Procore is seeking a Customer Support Representative for a fully remote role based in the United States. The ideal candidate will have 1+ years of experience in a contact center or technical support environment, or 2+ years of related customer support experience. The role involves delivering best-in-class customer experiences, troubleshooting technical issues, and partnering with Procore SMEs to resolve complex customer issues. The company offers a dynamic, diverse, and fast-paced environment with opportunities for long-term career growth. Procore provides cloud-based construction management software and values a culture of openness, optimism, and ownership.

Territory Account Executive, Denmark

Company: Cloudflare

Location: Remote

Posted Jan 23, 2025

Cloudflare, a leading company in the Internet infrastructure sector, is seeking a seasoned sales professional with a technical background to drive new business in the Nordics region. The role involves developing and executing a comprehensive account/territory plan, driving sales to achieve revenue targets, creating compelling value propositions for Cloudflare services, managing contract negotiations, and maintaining a robust sales pipeline. The ideal candidate should be fluent in English and Danish, have a minimum of 6 years of direct B2B selling experience, understand computer networks, and possess strong interpersonal and organizational skills. Cloudflare is known for its commitment to protecting the free and open Internet, offering initiatives like Project Galileo and 1.1.1.1, and is an equal opportunity employer.

Underwriting Technical Assistant - Cargo

Company: Falvey Insurance Group

Location: Remote

Posted Jan 23, 2025

Falvey Insurance Group, a family-owned business with over 150 employees, is seeking an entry-level Underwriting Technical Assistant. The role involves working with underwriters, preparing quotes, policies, and endorsements, file management, and data entry in their in-house proprietary intranet system. The company values a tight-knit, collaborative environment, offering employee recognition, career development, and internal events. Candidates should be detail-oriented, customer service-focused, and interested in insurance careers. The position requires working hours from Monday to Friday, 9am to 5pm, with a hybrid model of 3 days in office (Wednesday and Thursday mandatory) and 2 days at home. Occasional flexibility for additional hours may be required.

Principal Product Manager

Company: Swiftly

Location: Remote

Posted Jan 23, 2025

Swiftly is a leading provider of technology and solutions for retailers worldwide, offering a best-in-class platform that empowers retailers to grow sales and build loyalty. The company is seeking a Principal Product Manager to lead admin and portal initiatives, responsible for creating the roadmap and long-term strategy for their mobile web and self-service platform offerings. The ideal candidate will have 5+ years of experience in engineering or product management, proven ability to influence cross-functional teams, and a deep understanding of the platform's role in supporting customer-facing features and developer needs.

Full Stack Software Engineer II

Company: Verana Health

Location: Remote

Posted Jan 23, 2025

Verana Health, a digital health company, has secured a $150 million Series E funding round led by Johnson & Johnson Innovation and Novo Growth. The company is reinventing medical research with data and technology, and is looking for a full stack engineer with extensive experience in backend development, large scale React applications, and front end technologies. The role involves designing, developing, and maintaining user interfaces, architecting high-performance services, and participating in CI/CD pipeline design. The company offers competitive benefits including health, vision, and dental coverage, 401K match, flexible vacation plans, and a learning and wellness stipend.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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