Customer Experience Jobs in Remote

472,920 open positions · Updated daily

Looking for Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Remote area.

Senior Manager, Global Customer References

Company: ServiceNow

Location: Addison, TX / Remote

Posted Jan 23, 2025

Engineer III, Field Service

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a Field Service Engineer III to work remotely in Northern Ireland and the Republic of Ireland. The role involves providing excellent customer support in hospitals and private labs, performing maintenance, repair, and installation tasks, and adhering to safety protocols. The ideal candidate should have at least 5 years of field service experience, a background in electronics or biomedical engineering, and strong communication skills. The company offers a fully remote position with a company car, competitive compensation, and opportunities for professional growth.

Software Engineer II

Company: Duck Creek Technologies

Location: Remote

Posted Jan 23, 2025

Duck Creek Technologies is a leading provider of intelligent solutions for the property and casualty insurance industry. They offer modern SaaS solutions that enable insurers to run agile, intelligent, and evergreen operations. The company values authenticity, purpose, and transparency, and is committed to transforming the insurance industry. They are seeking a candidate with deep experience in .NET technologies, RESTful APIs, and cloud-native application development. The role involves working on the Duck Creek Claims product, architecting, designing, and coding on .NET and related technologies.

Quality Engineer II

Company: AppFolio

Location: Remote

Posted Jan 23, 2025

Executive Account Manager (Remote)

Company: MedCerts

Location: Remote

Posted Jan 23, 2025

The Executive Account Manager (EAM) role involves overseeing a west coast territory, building and executing strategic joint business plans, and establishing long-term partnerships with clients. The EAM will be responsible for identifying new opportunities for experiential learning and employment, developing growth strategies, and maintaining accurate client records. The role requires a self-starter with a Bachelor's degree, previous experience in recruitment, healthcare business development, or sales, and strong communication and collaboration skills. The position is currently remote, working during normal business hours.

Sr. ServiceNow UI Developer (5623)

Company: MetroStar

Location: Remote

Posted Jan 23, 2025

MetroStar Systems is seeking a ServiceNow UI Developer with active Secret clearance and at least 5 years of ServiceNow Development experience. The ideal candidate will work with stakeholders to identify and develop custom ServiceNow solutions, collaborate with business and technology partners, and facilitate the rollout of new applications. MetroStar values its people and offers a generous benefits package, professional growth opportunities, and a diverse and inclusive culture.

Vice President, Customer Success & Enablement

Company: DISCO

Location: Remote

Posted Jan 23, 2025

The Vice President Customer Success will play a pivotal role in DISCO's mission to revolutionize the legal technology landscape. This role involves developing and executing a customer success strategy, leading high-performing teams, driving customer outcomes, optimizing processes and tools, collaborating cross-functionally, representing the customer voice, and monitoring and reporting success metrics. The ideal candidate should have 10+ years of experience in customer success or related roles, with at least 5 years in a leadership position. Familiarity with the legal industry and a strategic visionary mindset are highly desirable. DISCO offers a competitive salary, benefits, flexible PTO, and growth opportunities.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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