Customer Experience Jobs in Remote

472,920 open positions · Updated daily

Looking for Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Remote area.

AHB National Accounts Senior Expert- Georgia Remote

Company: Allstate

Location: Chattanooga, TN / Remote

Posted Jan 23, 2025

SSA Healthcare Research Analyst Contractor

Company: FiscalNote

Location: Remote

Posted Jan 23, 2025

FrontierView is seeking an SSA Healthcare Research Analyst to support their practice in South Africa, Kenya, and Nigeria. The analyst will construct insights on economic and policy developments impacting healthcare in the region. This role offers unique exposure to the intersection of politics, economics, business, and industry analysis. The analyst will track changes in healthcare policy, write research deliverables, and present to senior executives. A top-tier degree or relevant experience in economics, public health, business, international relations, or regional studies is required. Excellent English communication skills and understanding of SSA markets are essential. Fluency in Afrikaans or Swahili is a plus.

Enterprise Architect

Company: Kyndryl

Location: London, United Kingdom / Remote

Posted Jan 23, 2025

Kyndryl is seeking an innovative Enterprise Architect to join their team. The role involves working with global companies to align their business needs with IT strategy, using architectural models and views. The ideal candidate should have 5+ years of Enterprise Architecture experience, 10+ years of Solution Architecture background, strong commercial acumen, and knowledge of TOGAF or Zachman framework. They should be able to communicate effectively, influence customers, and have a growth mindset. Kyndryl offers opportunities for career growth, diverse work environment, and comprehensive benefits.

Field Service Engineer III, Bioprocess (North East)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a dedicated Service Engineer to repair, install, and update hardware and automation products. The role involves providing services like installation, training, maintenance, and compliance. The engineer will also work on commissioning and qualification of equipment, and develop positive relationships with customers. The ideal candidate should have a technical degree, experience in cell culture, fluorescence microscopy, and flow cytometry, and strong communication skills. The company offers a competitive salary, comprehensive benefits, and opportunities for career growth.

Strategic Account Director - APAC

Company: Coupa

Location: Singapore / Remote

Posted Jan 23, 2025

Coupa, a leading total spend management platform, offers a community-generated AI system informed by trillions of dollars of global spend data. The company values innovation, collaboration, and transparency, providing opportunities for global impact. As a Strategic Account Director, one can significantly influence the organization by driving account expansion, engaging with C-level executives, and creating comprehensive account plans. Coupa celebrates diversity and is an equal-opportunity employer.

R&D Engineer II - Deep Learning in Quantum

Company: Ansys

Location: Atlanta, GA / Remote

Posted Jan 23, 2025

Ansys, a leading company in simulation software, is seeking an R&D Engineer II. The role involves researching and prototyping deep learning tools to improve quantum algorithms, building datasets, collaborating with product engineering teams, and publishing research outcomes. The ideal candidate should have a BS in Engineering or related field, experience with deep learning or QMLs, and expertise in C++ or Python. A Master's or PhD with software development and generative AI experience is preferred. Ansys values innovation, integrity, and employee success, fostering a diverse and inclusive work environment.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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