Customer Experience Jobs in Remote

472,920 open positions · Updated daily

Looking for Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Remote area.

Senior Analyst, UM Authorization Strategy

Company: Oscar Health

Location: Payson, AZ / Remote

Posted Jan 23, 2025

Oscar, a tech-driven health insurance company, is seeking a Senior Analyst for Utilization Management Authorization Strategy. The role involves developing and analyzing key dashboards, driving operational excellence, and identifying strategic opportunities. The candidate will work cross-functionally, focusing on data-driven decisions and automation. They will report to the Director of UM Authorization Strategy and play a key role in shaping the company's overall strategy. The position is based in New York City, Tempe, or Los Angeles, with remote work options available. Qualifications include a bachelor's degree, 1+ years of relevant experience, and proficiency in SQL, data analysis, and storytelling.

Senior Solution Sales Executive

Company: ServiceNow

Location: Montreal, Canada / Remote

Posted Jan 23, 2025

ServiceNow, founded in San Diego in 2004 by visionary engineer Fred Luddy, is a global market leader in AI-enhanced technology. The company's intelligent cloud-based platform connects people, systems, and processes to improve work methods. The Solution Sales Manager role involves overseeing market success of specific product lines, supporting strategy and solution wins, and coaching team members. Qualifications include 7+ years of experience in specialty solutions, understanding of business sales processes, and traver required: 30-50%. ServiceNow is an equal opportunity employer, promoting diversity and inclusivity.

Represented Bodily Injury Adjuster (NE/OH) - Remote

Company: Allstate

Location: Remote

Posted Jan 23, 2025

Allstate is offering a remote Represented Bodily Injury Adjuster position with a competitive salary and comprehensive benefits. The role involves investigating automobile accidents, assessing coverage and damages, and negotiating settlements. The ideal candidate will have prior casualty claim handling experience, preferably in New England states or Ohio, and strong communication skills. The position requires working independently, managing time efficiently, and using critical thinking and problem-solving skills. Allstate provides a technology bundle, connectivity reimbursement, and a supportive work environment. The company is committed to diversity, inclusivity, and employee development.

Key Account Manager - Nashville

Company: iRhythm Technologies

Location: Gunnison, CO / Remote

Posted Jan 23, 2025

iRhythm Technologies is seeking a Key Account Manager for their Nashville area. The role involves providing superior support to grow, nurture, and maintain iRhythm's highest-volume accounts. The successful candidate will cultivate and sustain long-term customer relationships, meet and exceed KPIs, and collaborate with various internal teams. The ideal candidate should have a Bachelor's degree, at least 3 years of account management experience, and strong communication skills. iRhythm offers a competitive compensation package, excellent benefits, and a supportive work environment.

Sr. Product Manager (Clinical Reporting)

Company: iRhythm Technologies

Location: Gunnison, CO / Remote

Posted Jan 23, 2025

iRhythm Technologies is seeking a Senior Product Manager for Clinical Digital Products. The role involves leading an agile development team to create software tools for diagnosing cardiac arrhythmias. The ideal candidate should have 7+ years of product management experience, strong leadership skills, and a deep understanding of product management best practices. They should also have experience in healthcare or a similarly regulated industry. The company offers a competitive compensation package, excellent benefits, and a diverse and inclusive work environment.

Wind Hub Manager

Company: GE Vernova

Location: Abilene, TX / Remote

Posted Jan 23, 2025

The Wind Hub Manager role involves overseeing resources and logistics, performing maintenance services, and managing field services engineering. The manager will impact approaches, projects, and programs, and have significant input into priorities. They will ensure quality, efficiency, and effectiveness of their team. The role requires a Bachelor's degree or equivalent experience, and at least 3 years of advanced experience in Services & Resource Management. The base pay range is $78,800.00 - 105,000.00 - 131,200.00 USD, with additional benefits including healthcare, retirement plans, and tuition assistance.

Sr Enterprise Account Executive

Company: ServiceNow

Location: Philadelphia, PA / Remote

Posted Jan 23, 2025

ServiceNow, founded in 2004, is a global market leader in AI-enhanced technology, serving over 8,100 customers including 85% of the Fortune 500. The company aims to transform work processes through its intelligent cloud-based platform. The job posting is for a sales role, requiring 10+ years of software/solutions sales experience, ability to build C-suite relationships, and a customer success focus. The role involves developing relationships with C-suite personas, overseeing client relationship mapping, and being a trusted advisor to customers.

Senior Analyst, Payment Integrity Data Mining

Company: Oscar Health

Location: New York, NY / Remote

Posted Jan 23, 2025

Oscar, a health insurance company founded in 2012, is hiring a Data Mining Senior Analyst for its Payment Integrity team. The role involves overpayment concept creation, research, quality control, and process improvement. The analyst will work cross-functionally, leveraging deep understanding of Oscar's systems to translate stakeholder friction into actionable opportunities. The position requires a bachelor's degree or equivalent experience, 2+ years in claims auditing or healthcare payment integrity, and proficiency in data analysis tools. Bonus points for healthcare background, process improvement training, and SQL experience. The role is based in New York City, Tempe, or Los Angeles offices, or remotely in specified states, with competitive pay and benefits.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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