Customer Experience Jobs in Remote

472,920 open positions · Updated daily

Looking for Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Remote area.

Backend Developer

Company: Autodesk

Location: Quebec City, Canada / Remote

Posted Jan 23, 2025

Autodesk's Entertainment & Media Solutions (EMS) division is seeking a Backend Developer to join their innovative and collaborative team. The role involves contributing to all aspects of software development, including architecture, design, estimation, development, testing, and release. The ideal candidate will have 3+ years of experience as a backend developer using Java, a deep understanding of software design principles, and strong troubleshooting skills. They should be passionate about developing innovative technology and thrive on problem-solving. The role involves working on highly technical software projects that power major film productions, collaborating with product owners, software architects, and other engineers, and enhancing engineering practices within the web development discipline.

Team Leader, Customer Site

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

This job involves leading a team of Supply Center Specialists, ensuring high customer service levels, and meeting operational standards. The role requires significant travel, field support, and customer interaction. Key responsibilities include managing the employee lifecycle, collaborating with cross-divisional partners, and developing business metrics. The ideal candidate should have a business degree, leadership experience, and strong analytical skills. Proven experience in operations, life science, and proficiency in Microsoft Office are plusses.

ICF Medical Writing Project Manager

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking an ICF Medical Writing Project Manager for a global role. The successful candidate will lead ambitious projects, collaborate with world-class teams, and ensure timely achievement of deliverables. Key responsibilities include developing project timelines, budgets, and forecasts, and ensuring compliance with quality processes. Required qualifications include a BS/BA in a scientific field with at least 2 years of relevant experience or an advanced degree with at least 1 year of experience. Proficient project management skills, solid planning abilities, and excellent communication skills are essential. The company offers a competitive salary, extensive benefits, and a flexible working culture.

Manager, Sales Strategy & Field Operations (9828)

Company: Coupa

Location: Remote

Posted Jan 23, 2025

Coupa, a leading total spend management platform, offers a community-generated AI system informed by trillions of dollars of global spend data. The company empowers businesses to make smarter, more profitable decisions, improving operating margins. Coupa values a collaborative culture, innovation, and global impact. The role involves defining and driving global sales programs, partnering with stakeholders, and conducting sophisticated data analysis. Requirements include 5+ years of experience in related roles, strong analytical skills, and proficiency in Microsoft Office Suite. The estimated pay range varies based on location.

Customer Care Delivery Specialist in HR Services with English and French

Company: Alight Solutions LLC

Location: Krakow, Poland / Remote

Posted Jan 23, 2025

The Delivery Specialist (DS) is primarily responsible for providing client support, processing transactions, and following standard operating procedures. They ensure timely, quality delivery of work, meeting SLAs and KPIs. Detailed responsibilities include daily execution, issue resolution, working with third-party providers, and process improvement. The role involves analytical skills, problem-solving, and awareness of Microsoft Excel and Word. High school graduation is required, along with good communication and organization skills. The role offers competitive rewards, training, and growth potential.

Sr. Director, Technical Program Management (Remote-Eligible)

Company: Capital One

Location: San Francisco, CA / Remote

Posted Jan 23, 2025

Capital One is seeking a Sr. Director of Technical Program Management to lead programs delivering critical business goals and build large scale products & platforms. The role involves managing technical programs, building and leading teams, and leveraging Generative AI and Machine Learning technologies. The ideal candidate should have a strong technical background, experience in building data-intensive solutions, and a proven track record in delivering large and complex programs using Agile methodologies. The position offers competitive compensation and benefits, and is open to remote employees. Capital One is committed to diversity and inclusion.

Service Technician

Company: Henry Schein

Location: Remote

Posted Jan 23, 2025

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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