Customer Experience Jobs in Remote

472,920 open positions · Updated daily

Looking for Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Remote area.

Developer Evangelist, Ecosystem

Company: Twilio

Location: Remote

Posted Jan 23, 2025

Twilio is seeking a Developer Evangelist, Ecosystem to partner with enterprise developers and create innovative Twilio-powered solutions. The role involves planning and hosting events, presenting on Twilio products, and collaborating with global teams. The ideal candidate should have proficiency in multiple programming languages, over 5 years of experience in writing production code, and strong empathy for developers. They should also have experience in cross-functional collaboration, problem-solving, and storytelling. The role is remote-based in India with approximately 20% travel.

2025 Commercial Opportunity Management Associate Summer Intern

Company: Equinix, Inc

Location: Warsaw, Poland / Remote

Posted Jan 23, 2025

Equinix, a global digital infrastructure company, is offering a 2025 Commercial Opportunity Management Associate Summer Internship. The role involves supporting end-to-end commercial journeys, handling escalations, generating legal agreements, and coordinating customer requirements. Interns will work on real business challenges, receive mentorship, and participate in workshops and events. The program aims to kick-start careers and set interns up for future success. Requirements include being in the penultimate year of a bachelor's or master's degree, full-time availability during summer, strong communication skills, analytical abilities, and proficiency in Microsoft Office.

Oversight Directors - Cardio/General Medicine (CVGM Team)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a Director, Project Management in their Oversight Team for the EMEA region. The role can be fully remote, office, or hybrid. The candidate should have recent experience in full-service clinical trials, specifically in areas such as Cardiovascular, GI, Nephrology, Rare Disease, Diabetes, Obesity, Dyslipidemia Immunology, Dermatology, Woman's Health, Cell & Gene Therapy, CAR-T, Immunology, RA, Biosimilars, and GI (inclusive of UC/CD). The role involves strategic indication or client-specific portfolio management, providing therapeutic expertise in project delivery execution, and driving overall strategy development for proposals. The ideal candidate should possess comprehensive therapeutic area knowledge, excellent communication skills, leadership abilities, and strong financial acumen.

Senior Director, Business Opertions

Company: Equinix, Inc

Location: Redwood City, CA / Remote

Posted Jan 23, 2025

Principal Software Development Engineer

Company: Zillow

Location: Mexico City, Mexico / Remote

Posted Jan 23, 2025

The Product Communications team at Zillow is a crucial part of the company, responsible for delivering emails and push notifications that help customers discover new homes, receive updates, and understand their home's value. The team has a proven track record, owning and enhancing a communication delivery platform that handles billions of communications monthly. They prioritize innovation, testing new features, and maintaining a positive work environment. The Principal Software Development Engineer role involves leading a high-functioning engineering team, designing systems, and making technology and architecture decisions. The ideal candidate should have extensive experience in designing in-house email/push delivery platforms, advanced knowledge in cloud-native architecture, and a collaborative working style.

Software Engineer (New Grad) - US

Company: Samsara Inc.

Location: Remote

Posted Jan 23, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking early-in-career Software Engineers to join various engineering teams. The role involves designing and developing features across a broad surface area, tackling challenges from data structures to data analytics. Samsara is excited to help digitally transform industries like agriculture, construction, and transportation. As a Software Engineer, you'll have the autonomy and support to make an impact as the company builds for the long term. The ideal candidate wants to solve challenging problems, build with the best, and champion Samsara's values.

Lead Digital Business Analyst

Company: Glossier

Location: Remote

Posted Jan 23, 2025

Glossier, a people-powered beauty ecosystem, is seeking a Lead Digital Business Analyst with experience in retail and/or eCommerce marketing and merchandising. The ideal candidate will have a broad skill set including strong analytical horsepower, excellent business judgment, and a passion for data-driven analytics. The role involves building out a current picture of shopping funnel and site journeys, collaborating with various teams to drive business performance, and designing, executing, and analyzing A/B tests. Over 12 months, the analyst will develop new metrics, monitor site funnel metrics, and partner with the eComm team to drive the testing roadmap.

Actuary, Personal Auto Countrywide Indications

Company: Liberty Mutual Insurance

Location: Boston, MA / Remote

Posted Jan 23, 2025

Liberty Mutual is seeking an Actuary for a high visibility role in the US Retail Markets Personal Lines Auto Countrywide Indications team. The role involves creating countrywide loss development projections, enhancing actuarial methods, and leveraging internal and external information for frequency, severity, and premium trend projections. The Actuary will serve as a subject matter expert, collaborating with various groups and mentoring junior analysts. Qualifications include a Bachelor's degree, preferably a Master's, ACAS/FCAS designation, and 5-7 years of relevant experience. Strong communication, interpersonal skills, and advanced computing skills are required. Liberty Mutual fosters a diverse, equitable, and inclusive workplace with comprehensive benefits and learning opportunities.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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