Customer Experience Jobs in Remote

472,920 open positions · Updated daily

Looking for Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Remote area.

Site Reliability Engineer - CloudOps

Company: Zoom

Location: Hinganghāt, India / Remote

Posted Jan 23, 2025

Zoom is seeking an experienced Site Reliability Engineer to join their CloudOps organization. The role involves building and evolving the Cloud Foundations Platform, enabling development teams to efficiently manage resources across a multi-cloud environment. The ideal candidate should have 5+ years of software engineering experience, with a focus on platform engineering and cloud infrastructure. They should be proficient in Infrastructure as Code (IaC) tools like Terraform, Python, and DevOps practices. Knowledge of containerization technologies, CI/CD pipelines, and agile development methodologies is also required. The role involves on-call shifts, incident management, and working after hours/weekends for application releases/deployments.

Area Sales Manager - NAM - Power Quality

Company: Hitachi Energy

Location: Charleroi, Belgium / Remote

Posted Jan 23, 2025

Technical Customer Success Manager

Company: DigitalOcean

Location: Gunnison, CO / Remote

Posted Jan 23, 2025

Account Executive - Publicis (NY)

Company: Yieldmo

Location: Remote

Posted Jan 23, 2025

Yieldmo, an advertising platform utilizing AI and custom ad formats, seeks a seasoned seller with Publicis agency experience to drive new revenue. The ideal candidate, a strategic hunter, will build relationships, close business, and represent Yieldmo at industry events. Requirements include 3+ years in programmatic advertising, sales experience, and established Publicis agency contacts. Yieldmo values innovation, agility, intelligence, autonomy, and togetherness, offering a hybrid work model, comprehensive benefits, and competitive compensation.

Strategic Partnerships Manager, Life Sciences Division

Company: Arcadia

Location: Remote

Posted Jan 23, 2025

Arcadia is seeking a Strategic Partnerships Manager to expand their Life Sciences Division. The role involves managing current partners, sourcing new ones, and fostering revenue growth through strategic collaborations. The ideal candidate should have extensive experience in Life Sciences channel partnerships, deep understanding of real-world data (RWD) use cases, and fluency in utilizing EMR data. They must be able to articulate the value of partnerships, navigate complex negotiations, and build robust, data-driven relationships. Success in this role includes gaining in-depth knowledge of Arcadia's offerings, establishing strong relationships with stakeholders, and expanding the partner ecosystem.

Software Engineering Technical Specialist

Company: Kyndryl

Location: North Kingstown, RI / Remote

Posted Jan 23, 2025

Kyndryl is seeking a Software Engineering Technical Specialist to contribute to their software engineering space. The role involves developing solutions in domains like Security, Systems, Databases, and Networking Solutions. The successful candidate will be a leader, demonstrating technical expertise and team leadership skills. They will work closely with various teams to deliver high-quality products and features through the agile software development lifecycle. The role also includes coaching and mentoring engineers. Kyndryl values effective communication, collaboration, and a growth mindset. The company offers competitive compensation, benefits, and opportunities for professional development.

Delivery Marketing Manager

Company: Merit

Location: Remote

Posted Jan 23, 2025

Merit is a trusted platform used by numerous government agencies and nonprofits for digital verification of credentials, licenses, training, and skills. It provides a secure, paperless solution for verification and time-tracking, as seen in its partnerships with Florida Division of Emergency Management and Ohio Department of Education. Merit's values include fostering a network of truth and trust, and its platform supports a robust verified identity network. The company is currently seeking a high-energy marketer to join as a temporary Delivery Marketing Specialist, responsible for running multi-channel re-engagement campaigns and supporting various programs.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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