Customer Experience Jobs in Remote

472,920 open positions · Updated daily

Looking for Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Remote area.

Senior Controls Engineer

Company: Equinix, Inc

Location: Tambaram, India / Remote

Posted Jan 23, 2025

Sr Account Director, Business Development - AES

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a Senior Account Director for its Business Development team, specifically for the Accelerated Enrollment Solutions (AES) business. The role involves securing and retaining business through professional sales activities, positioning PPD as a primary provider for clinical development work, and ensuring client satisfaction. The ideal candidate will have a Bachelor's degree, relevant experience (equivalent to 5+ years), and a proven track record in hunting and securing new business opportunities. The company's mission is to enable customers to make the world healthier, cleaner, and safer.

Field and Partner Marketing Manager

Company: Illumio

Location: New York, NY / Remote

Posted Jan 23, 2025

Director - Site Reliability Engineering and DevOps (Remote)

Company: DFIN

Location: Remote

Posted Jan 23, 2025

Donnelley Financial Solutions is seeking technical team members at all levels to deliver best-in-class cloud-native SaaS solutions. The Director of SRE and DevOps will lead a team, define strategy, and ensure stable and efficient cloud infrastructure. The role requires strong leadership, management, and technical skills, with a focus on execution, innovation, and continuous improvement.

Customer Technology Advisor

Company: Kyndryl

Location: Ramat Gan, Israel / Remote

Posted Jan 23, 2025

Kyndryl is seeking a Customer Technology Advisor to join their dynamic Go-To-Market team. The role involves leveraging technical and solution expertise to drive opportunities and exceed customer expectations. The advisor will be a trusted ally, delivering unique value to customers through captivating demos and presentations. They will support Consulting, Advisory, and Architecture activities, collaborating closely with customer partners and Kyndryl Consult Partners. The ideal candidate will possess strong technical and business acumen, excellent customer-facing skills, and the ability to identify intricate business and technical requirements. They will also lead the pre-sales process, ensuring quality and compliance verification, and build relationships with external alliance partners.

System Administrator

Company: Kyndryl

Location: Lima, Peru / Remote

Posted Jan 23, 2025

Kyndryl is seeking a Data Analyst to unlock the power of data and drive strategic decisions. The role involves working closely with customers, diving deep into IT datasets, and uncovering valuable insights. The analyst will be a trusted advisor, utilizing advanced analytical skills and domain expertise to solve complex business problems. Collaboration is key, with the analyst working closely with cross-functional teams to gather, structure, and clean data. The role offers opportunities for career growth and access to vast repositories of data.

Customer Partner

Company: Kyndryl

Location: Milan, Italy / Remote

Posted Jan 23, 2025

Kyndryl is seeking an Account Management Partner to drive proactive account growth, develop deep customer connections, and build trusted relationships with top-level executives. The role involves not only selling new offerings but also minimizing erosion in renewals, ensuring the flourishing of Kyndryl's largest accounts. The ideal candidate will be a strategic mastermind, responsible for developing and executing cutting-edge account strategies, and leading one or more Portfolio or Strategic accounts. They will also generate new opportunities, expand existing work into larger scopes and new capabilities, and ensure customer satisfaction and success. Kyndryl values diversity and offers opportunities for career growth, including hands-on experience, learning opportunities, and the chance to certify in major platforms.

ICF Medical Writing Program Manager

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking an ICF Medical Writing Program Manager for a position based in Bulgaria or Serbia. The role involves leading patient-centric medical writing programs, managing complex projects, engaging with clients, and ensuring high-quality document delivery. Key responsibilities include developing project plans, managing client relationships, collaborating with cross-functional teams, and mentoring junior staff. Successful candidates will possess advanced project management skills, excellent communication abilities, and in-depth knowledge of regulatory and document development guidelines. The company offers a competitive salary, extensive benefits, and a flexible working culture, emphasizing work-life balance and a collaborative environment.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

Related Pages